A On Time Moving LLC

Reviews

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1. E

   Evelyn R.

   Source: MoveAdvisor · Apex, NC to Fort Worth, TX

   8 Aug 20221-bedroomPaid $3,872

   Moving Experience

   I was quoted a price of $2109.47 and landed up paying a total of $3872.47. It started at pick up when the carriers said they were told I only needed 286 cubic ft, which clearly wasn't enough for all my belongings. I needed in total 500 cubic feet. Meanwhile I initially told Brett all the items I was transporting to my destination. I was told by Brett, I would have to put 50% down of the balance upon which would have been $585.24, instead I had to kick out $1688 before they would load their truck. I was told by an employee named Sam, that because I needed more space, they had to charge an additional binding fee of $720 and fuel surcharge of $293.75, plus $973.70 for additional cubic feet. Sam also said they don't do refunds. I was told my belongings would arrive in 5 to 6 days and they arrived in 11 days. Upon delivery the drive was rude and insisted upon an additional $75 to deliver my belongs to the second floor which I told Brett in the initial interview it was going to the second floor. I could have rented a U-Haul and hired better movers than what I experienced with A On Time Moving, LLC and the carrier White Stone Moving LLC provided. Be aware of this company and their carriers who demand more money. They know people moving out of state are in a time sensitive situation and they don't care. I had to leave my apartment by a certain date, and I didn't have enough time to look for another company, but also, I had paid A On Time Moving, LLC a deposit of $939 per their request. Please know that A On Time Moving, LLC is not a moving company but a broker, as the carriers refer to them. The don't care what happens after that and they are rude and give you the run around when you try to call and inquire about your pick or drop off status. Please do not use this company, you will land up coming out of your pocket more than what was quoted. And at the end of the day, they don't care, because they received their payment and or your moving has been complete.

2. S

   Starla M.

   Source: MoveAdvisor · Lakeville, MA to Auburn, CA

   23 Jul 2022StudioPaid $3,737

   DO NOT USE! SCAM!

   Contracted with this broker for move from Massachusetts (5x10 storage unit which is 400 cu. ft.) to California. The binding estimate was for $2582. Took 50% down and the carrier was Pack Master Movers (which were also scammers). A few days before pickup of the goods they said the contract was written for only 286 cu. ft. and they raised the amount to $3736.95. They would not return the deposit so we went ahead with the move. Carrier (this is another review) arrived late (at dark) and only took 1/2 of the items in storage (had all kinds of excuses that made no sense of why they wouldn't take the rest). They took everything to New Jersey (Apple Air Tags in goods--which I would highly recommend tracking your goods) where the goods were for just shy of 4 weeks. Truck finally made it across the country but when it arrived, 8 of the 21 boxes loaded were missing. The boxes that did arrive were crushed with many items broken. There were only two small furniture items taken and they were damaged, one (TV stand) so severely that it is now unusable. The broker sucks you in with his kindness and then plays all kinds of games, lies, and he gives you his 'direct line' which is not a direct line and you will never speak to him again. The carrier holds your goods hostage until you pay more money. It was an absolute nightmare dealing with A On Time Movers and Pack Master Movers. Check out Better Business Bureau, A On Time Movers has had 32 complaints in the last 12 months and has an 'F' rating. Unfortunately, I didn't check this first. I looked at their 'slick' website, checked their DOT #, and insurance, and then trusted them. Also, check out Bizapedia, Pack Master Movers has 1 out of 5 stars and the comments are almost verbatim my story. If you do not want stress, do not hire this broker or carrier. BEWARE OF THEIR SCAMMING TECHNIQUES! They should not receive even a 1 star rating but you have to choose. So sad that 'companies' such as these exist to rob you.

3. R

   Rishabh S.

   Source: MoveAdvisor · Modesto, CA to Celina, TX

   20 Jul 20221-bedroomPaid $2,700

   It’s a SCAM. Save yourself!

   These are bunch a of professional scammers. Please save your money while you can. Here’s what they did: 1. Estimated very low to win the quote from me. 2. They didn’t share any information that they’re the third party and not the actual moving company. Neither they shared the 3rd party driver’s info/contact until 30mins before my pickup time to put me in a situation that I cannot reverse. Because I’m all packed up, all utility connections are canceled, I have to leave, right? 3. They only allowed debit card payment (8% extra for credit card), so that you can’t reverse the payment later. 4. When the 3rd party showed up, they said we don’t go by the inventory list you have - we go by cubic feet, and your stuff is 4-5 time more than the quote. (Classic scam). How can my estimate be 500% wrong when all the inventory items are same, same dimensions and everything. The sales guy disappears the moment you make the first payment. There’s no way to call them and open a dispute when the truck guys are there as its out of their business hours. Wow! No escape! 5. I’m so glad that I denied the pickup and was bold enough to turn them away. I’m sure they would ask me ransom money after my stuff is loaded in their truck, and they leave. PS: Stay away from these, be aware and check their DOT# - it says they’re broker and not the actual company. (There will be an unauthorized operation reported soon, just wait for me to file a police complaint). Plus act upon the awareness resources I found to save other peoples money from these nasty scammers.

4. I

   Ivan F.

   Source: MoveAdvisor · Fort Leavenworth, KS

   22 Jun 2022Partial movePaid $1,106

   Never even picked my stuff up

   If you are an active duty service member and live on post DO NOT HIRE this company. I went through several contracts and it seems that none of the Carriers they hired were allowed on post. Furthermore when I asked to get at least half of my deposit back they would tell me that still wanted to “help me”. Once they failed the third time to move my things they didn’t return my calls. If you are in the military and live on post you have been warned. Alex my “ Customer rep” never return any of my calls after a point.

5. N

   Nakesha G.

   Source: MoveAdvisor · Rockford, IL to Charlotte, NC

   17 Jun 20222-bedroomPaid $2,600

   These people are a scam

   DO NOT USE THIS COMPANY. They are just a broker and not a moving company. They will list your inventory on your estimate and give you a price, but they dont give you nearly enough space for 1/3 of the inventory listed. They dont go by the inventory, they just give you a very small space based on cubic feet so going over the inventory didnt matter. I paid the deposit and they called me a week prior and i paid additonal money for extra space. The movers show up and i show them where everything on the inventory is located. The man tells me that i dont have enough room and i will need to pay for additonal space or they will just load what they can to fill the space. The man also said it would take 14 business days before they would have my inventory show up to my house because they were taking it to a warehouse and taking it off the truck. They wanted over $3000 more dollars for the move. I spent a couple hours making calls, being ignored because they dont answer your call at this point. So i was stuck between paying the extra money to still not fit everything that was needed, or take the loss of the security deposit. The movers left, forfeiting my deposit and here i am trying to find another option being that im set to move in a couple days. Do not ever use them. The biggest scam ever !

6. C

   Carolyn S.

   Source: MoveAdvisor · Kansas City, KS to Big Pine Key, FL

   27 May 20221-bedroomPaid $4,500

   DO NOT USE! Wish I would have looked up reviews first! My Bad

   If I could give a NEGATIVE 10 star on this it would be a compliment. This company will lie to you on every conversation. We were in a bind to move a small amount to Florida on a time schedule and found this company. Alex Miller their sales rep was very helpful and made us feel comfortable on first contact. We TRUSTED him. He gave us his direct line and said he would help every step of the way. Yep, LAST time we talked to him. The problems started and he disappeared. I started calling dispatch and they are the same. LIES, LIES, LIES every call. Our load did NOT get picked up after the 3 day window and at that point we had to leave town and no one there to sit around day after day wondering if they were coming. We also have a lesson learned here, read every word of your contract. The loop holes are there. Unfortunately we trusted Alex Miller. Enjoy the $1000 you stole from us as we will NEVER forget you for the $7000+ business loss you caused us. This company will cause you frustration, anger, and a loss of time and money. Why can’t you just be honest upfront? Answer to that is……they don’t care. Once they get your deposit it’s out of their hands. They leave it entirely up to the trucking company they brokered it to. Which will cost you more money because they under estimate your load. DO NOT USE!

7. B

   Brenda D.

   Source: MoveAdvisor · Rosharon, TX

   2 May 2022Partial movePaid $5,200

   Scam!!! Held hostage ! Do Not use will cost you triple

   Quoted 1900 subcontracted to movers out of NJ ended costing me triple the price. They subcontracted to Pack Masters Moveds in NJ. Totally held hostage as movers had my 87 year old mothers possessions on there truck. Y’all need to be ashamed of yourself!

8. K

   Kourtnie H.

   Source: MoveAdvisor · Portland, OR to Chicago, IL

   28 Apr 20222-bedroomPaid $3,500

   Literal Scam, Do NOT Use This "Company"

   Nightmare. An absolute nightmare. No calls answered, no help given. I was lied to and strung along for 4 long months without my life's worth of belongings. I thought I would never see my items again. I'm still missing some things, and all my furniture is damaged. I moved from Oregon to Illinois on January 31, and was supposed to have my things on February 28 according to the contract. I was told multiple times I would have stuff by then. I didn't get my stuff until April 27th! I was lied to weekly, being told that "a truck is coming next week". All these people do is lie, demand money, and fabricate bs stories to make you believe they are on your side. It's horrible to be in a new place and have NOTHING but what you brought in your suitcase... and not know when or if you will have your bed and your cookware, books, everything. I am supposed to be compensated for such late delivery, but they refuse to help me at customer service. Please, PLEASE do not use this scam of a company. I truly don't understand how they are still in business. Crooks, scum, horrible people. STAY AWAY!

9. B

   Brendan S.

   Source: MoveAdvisor · Fort Collins, CO to Jasper, GA

   18 Apr 20222-bedroomPaid $3,177

   DON’T DO IT. MOVE ON. MOVE YOURSELF

   Absolute horrors story. Do yourself a favor and find a professional company. Nothing’s on time. Delivered our items and were missing the 85 inch tv and 6 fort rolling toolbox. Still not resolved. Still missing items.

10. M

    Mr J.

    Source: MoveAdvisor · Bartow, FL

    28 Mar 20223-bedroomPaid $1,715

    Bad News

    A On Time is a broker. They only hire movers and the one we had was the worst I have seen. We received no support from A on Time and were ripped off by the Speeding Moving company who was hired by the broker. They charged almost double what the estimate was from A On Time and charged for Long carry which was another bogus charge. Again, we got no support from the broker. If you hire them, you are on your own. We are getting legal representation as this is written.