All USA Van Lines

Reviews

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1. B

   Brooke S.

   Source: MoveAdvisor · Knoxville, TN to Bennington, VT

   18 Jan 20191-bedroomPaid $4,500

   Worked with us.

   Miscommunication through AAA broker. VanLines worked with us at the end of our move. Use VanLines but be cautious with AAA Moving Company.

2. D

   Diane I.

   Source: MoveAdvisor

   25 Mar 2015Paid $2,000

   Move.

   They were very professional and cordial. Great customer service. I was very nervous and skeptical but extremely satisfied. From the moment I called them there was no delay in coming out to do the estimate and worked with me. I then managed to plan everything and in 5 days everything was done. I had delicate and fragile items that were handled with care. Thank you! I highly recommend them.

3. P

   Peter W.

   Source: MoveAdvisor · Gainesville, FL to Franklin, NC

   8 Mar 2021Partial movePaid $3,000

   Bait and Switch again!

   Moving from Gainesville, FL to Franklin, NC. We were provided a quote via a brokerage company (General Moving and Storage). On day of move, movers claimed that volume occupied (and therefore price) was over twice that quoted even though items on inventories matched exactly. No complaints about the guys who handled the actual move. The subcontractor, Jaba Khositashvili, ((267) 205 9357, who actually delivered the household belongings was unbelievably hard-working, careful, polite and accommodating. Give him a call if you can and try to avoid Vanlines USA of Hollywood.

4. J

   Janie H.

   Source: MoveAdvisor · Bradenton, FL to Dover, FL

   20 Aug 20192-bedroomPaid $4,541

   Florida to PA.

   Bait and switch with my money. 4500.00 I was charged with a 2900.00 estimate. Says they only want paid in cash or money order but they took my credit card and then charged me another 5% to run it. They hold your furniture hostage. Do Not, repeat do not hire. They will soak you out of at least another $1000.00. Don't use Route 66 Relocation services they will not do anything to help you. They hired the cheats.

5. T

   Tracy W.

   Source: MoveAdvisor · Columbus, OH to Greensboro, NC

   16 Jun 20192-bedroomPaid $1,900

   Scam artist.

   I had place an order for movers 6 weeks out before the time. I strictly told the lady(Phyliss) that it should definitely be for 6-12-19. Well they called me on Monday 6-10-19 stating that they would be there the next day. I said "NO" it's for the 12. The man was so rude to me, he told me you either take tomorrow or else. Phyliss had advised me the she would be my contact person throughout the whole process, well when I called to speak to her, I was told she was out of the office for a couple of days. Not only that, they refuse to give me a refund on my deposit because I couldn't move on the date they said because I still had one more day to find out my 2 week notice. I had to dispute them for charges. They are very unprofessional and bogus!

6. J

   Justin

   Source: MoveAdvisor · Knoxville, TN to Bennington, VT

   17 Jan 20191-bedroomPaid $4,500

   Terrible.

   Avoid this moving company. They will show up to your door step with a ton of added fees without your knowledge.

7. C

   Chris

   Source: MoveAdvisor · Brandon, FL to Hoffman Estates, IL

   2 Sep 20182-bedroomPaid $2,000

   Garbage Company.

   Made an internet review that should clear it up: Personally I feel I had an awful experience with very disrespectful drivers and dispatchers. Incredibly unprofessional. Dispatch called from a completely separate number area code stating driver would be there between 12 and 2pm. They showed up at 3. They showed up in a Penske truck and no uniform. They blindsided me with a 50% upfront cash or money order only down payment which was never discussed at time of set up. When questioned driver became irritated and very confrontational. His only effort of customer service was when tried to give me his personal cell to verify the charge was correct with a random person as if that was reassuring. I refused not feeling comfortable and was mocked. I attempted several times to call the original office I had set up with but no answer. They have closed office as it was Sunday. This made me question this mover even more. Why send service out( no uniform in unmarked car) if I could not reach someone Incase emergency? I moved beyond this hoping I could maybe find a solution through the driver. I asked him to please have the office call my number to feel more comfortable and I was mocked again. At that time I was called by a different unrecognized number. The person was claiming to be dispatch calling to ask me why I had an issue with the driver and more worried about me recognizing the her personal inconvenience than helping fix the issue. I was willing till this point to find a solution and resolve this to continue the move however I now felt extremely uncomfortable as I could not find any evidence to this person being my mover. Reasons were once again, no uniform, no name tag, Penske truck, cash only demand, office not open for calls, combative personal, and unrecognizable numbers and unwilling to help service. I’d like to add that when I asked the dispatcher to cancel she told me there was charges and told me that I wasted her one and her drivers Gas like I was to reimburse. She told me the driver would explain the charges to me. Before I hang up the helper or passenger came to tell me the driver needed to speak with me by the truck. I go to talk and he is on the phone complaining about me to his next customer. I try to look past it and wait in the rain politely. I wait as he calls 3 other people via Bluetooth and ignores me. Each call was to tell someone how crazy and ridiculous I was being. Ask anyone, I’m clam in situations like this. I’ve worked in high end jewelry stores and b2b customer service along with 13 collective service positions. I got fed up and told him when he was ready to come get me, without a word he packed up and left. Dispatch calls me and yells at me to reaffirm their inconvenience and then the driver calls to do the same just bad service all over.

8. A

   Anna

   Source: MoveAdvisor · Boynton Beach, FL to Hyattsville, MD

   11 Jun 20181-bedroomPaid $3,600

   Worst Company in Human History.

   PLEASE DO YOUR RESEARCH BEFORE HIRING THIS COMPANY..I was referred to this company because a friend of mine knows the owner personally so I decided to contact him to get a quote.. He asked what kind of items I have and I told him, he said to send him and text with the list of items..he called me back and say that someone from the office will contact me. The following day a gentleman from the office contacted me by the name of Glen and I went over the items that I have again. He quoted me a price of $1200.00 which was then discounted to $900.00. I got an email confirming that price..so I went ahead and schedule the pick up. I got an pick up time between 9:00 am - 11:00 am, the time passed and no one contacted me. so I called them at 11:30 which they informed me that the driver is on the way and he should be contacting me shortly..1:00 pm I called back they still telling me the driver is on the way..the driver finally called at 1:30 pm saying he's stuck in traffic and should be there in 15-20 mins which turns out to 2 hours. So they came and starting packing the stuff in the truck..When the finish loading all my items in the truck..To my surprise I got a final invoice from one the guy Paul( who is very rude and has no customer service training) for the $3600.00. How did I go from $900.00 to $3600.00. they had all these miscellaneous fees on the invoice. Of course I dispute those charges but Paul wasn't trying hear it. kept on telling me to contact the office, which he knew the office was closed at that time. They are scammers!! The owner Gary is the biggest crook of all of them..he was there watching everything unfold and he said and did nothing about it. I kept on getting the run around from Gary and them in the office. I wish I did my research before I hire them. To add insult to injury, they say that they store your items in a warehouse..BIG LIES!! They store your items in a old truck, everything crammed inside. A glass from one of my tables broke..Gary have the nerve to ask me what should he do about it. I would NEVER recommend not even my worst enemy to the Scamming company.. Please beware these people, don't be a victim of the company.

9. R

   Ruthie

   Source: MoveAdvisor · Fort Lauderdale, FL to Newport News, VA

   18 May 20182-bedroomPaid $2,400

   Bunch of Scamers! Use Another Company Please.

   *PLEASE READ BEFORE USING THIS CO**I don't know where to begin. First of all this company are BIG TIME SCAMERS! and shouldn't be in business. Should've read these reviews before using this horrific people. I was given all my pieces of furniture to Phyllis and she gave me a quote of XX amount, she assured me it wouldn't be more if I had a couple xtras boxes. Movers get there , they start taking furniture apart into extra pieces, so they can charge more, once all of our furniture was in there truck they say you went over by a lot a cubic feet, so Ill have to call my boss and see how much more it'll be. it turn out to be $1000 more, which it was to late to say no because of the furniture being in there truck. But that's how they rip people off , they don't give you an exact quote when they arrive they give it to you once your stuff is in there truck and double your move and a had a broken vase and broken plates, do you think someone has called me to do a claim of course, they already have their money.. PLEASE USE ANOTHER COMPANY that are more honest, safe yourself a headache and stress and Phyllis I hope you read this because you are the worst customer service person I have ever dealt with. You and your boss are bunch of rip offs and SCAMERS!!

10. J

    Jonathan L.

    Source: MoveAdvisor · Dothan, AL to Savannah, GA

    26 Jan 20184+ bedroomPaid $4,700

    Nightmare Movers.

    If this review saves ONE person from the nightmare we had to deal with then this will be worth it. Called and got a quote for $2800 for a 4BR house. Sounded too good to be true but I was hopeful it was just a good deal. They were to show up on a Saturday morning between 10am and noon. I was supposed to get a call from the driver the day before and I never got a call. When I called the main office at 9am to confirm, the girl told me they were on their way. I got a call after 12pm from the driver to tell me his truck had broken down.. 3.5 hours away! We were moving across another state 5.5 hours away and I was starting a new job that Monday morning, but I calmly said I understood. Things happen, and as long as we could just start early morning on Sunday we should be able to get to our destination and in bed at a decent time right? WRONG! There were only 2 guys sent to move a 2200 sq ft 4 BR home. The driver, who assumed the role of "boss", basically put stickers on stuff, wrote on his clipboard, and played on his phone while the one other guy loaded our entire home into the truck. As someone else pointed out, they told me on the phone I could write a check, so I did not have cash on me. Well guess what, it was Sunday and the banks were closed. What the heck did they expect me to do? I had to have family moneygram the cash to a walmart nearby. They had gotten there at just before 8am, and he said we would be done around 2 or 3 pm. Then it was 6. Then 7. Then 9. We didn't close the doors to the truck until 10pm that Sunday night. I owned the home so I ended up leaving stuff because I couldn't wait any longer. I had a 3 year old I was going to have to drive ALL night long with to make it to work that next morning. I was already pissed, but then the kicker. This guys "boss" called and said they had taken too long and now they had to reroute to another job, 4 hours in the OTHER direction from where we were going. I asked to speak to her and she basically had the attitude of "well we have your stuff now so what are you going to do about it". They had "commitments they had to keep". So you screw me over to make sure you take care of the next guy? And tried to blame it on me having more stuff than I "said I did" when it was their broke down truck and slow as molasses lazy driver that took so long (who repeatedly blamed the delay on the guy busting his tail because he "was new". Here's the next best part. On a quote of $2800 they charged me an extra $1500. And that was after leaving a deep freezer, patio set, and several boxes that were all listed in the quote. Once your stuff is in the truck what can you do about it? They didn't show up at my new home until 4 DAYS LATER. We went 4 days in an empty home without ANYTHING but what we stuffed in our cars, with a small child. I went to my first day on a new job with 1.5 hours of sleep because these guys were milking the clock and took 14 hours to load, and didn't even have the decency to get me my belongings by the next day. They are scammers who will cheat, lie, and steal your money. Stay away from these crooks!