All USA Van Lines

Reviews

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1. C

   Carlos

   Source: MoveAdvisor · Cape Coral, FL to Mooresville, NC

   6 Nov 20172-bedroomPaid $2,988

   Awful.

   Terrible service all the way around, then you complain and they send you to claims dept in Cal. they just keep giving me the run around. they say they will call and nothing. DONT USE< STAY AWAY.

2. A

   Arad

   Source: MoveAdvisor

   19 Jan 2017Paid $4,500

   Horrible.

   BEWARE!! Rude, dishonest, irresponsible. Many of my possessions broken. I have moved several times since 2005; worst experience ever. They broke the glass on my coffee table - $96 to replace. Offered $12tp reimburse. Movers will break a ton of your stuff and lie about delivery. Estimate will more than double when they show up. Total scammers. FIND SOMEONE ELSE. ALL THESE REVIEWS HERE ARE VALID. I found this site too late.

3. N

   Nancy C.

   Source: MoveAdvisor

   24 Aug 2016Paid $1,800

   Bad Experience!!

   PLEASE PLEASE PLEASE! If you are looking for moving companies DO NOT give your business to Van Lines and all the companies that are under that umbrella including Van Lines of America and USA, Quality moving services and many more, they all are the same fraud. I personally used Quality Moving Services LLC, DO NOT USED THAT COMPANY!! People do your research and do not hire these companies, I didn't have time to do more research and this is my consequences, now that I actually looked them up, they have the worst reviews and 1 star rating in every website online. Worst experience that I have ever had. First I talk Errol in the phone, he was nice and gave me the quote of $1,042, I called them back and made the deal with him, he called me back the same day saying that he made a mistake and the real total was $1,200 still a good price so I agreed. When the pick up day came, the total changed to over $1,800 "because I used more space" they already had the things on the truck so I agreed. Then the mover demanded to get the half of total due in cash at pick up and then the other half on cash at the pick up day. In the contract they sent me, it DID NOT said it had to be cash, I did not had cash on me. This guy Ron showed me the contract he had and it did said on his, that it had to be cash, but not on mine. He asked me to showed him the one in my email and I did and he even admitted it that it wasn't on my copy that was sent to me that it had to be cash nor they told me over the phone, that should've been a red flag, really suspicious that his contract copy was different then mine. Long story short I had to drive to the bank and get them cash. It turned out the mover named Ron its the "manager" I really do not understand how somebody can hire him as manager. He called him self the only manager and there is nobody else you can complain but him and he is NO HELP! The delivery day, the driver called me saying that the road I leave in doesn't allow trucks, that they were going to transfer my stuffs to smaller truck and it will be an extra charge. At that point I lost it because I leave in a commercial area where there is a lot of business and I see those kinda trucks driving around my house everyday. That company is a big lie and fraud. They will make anything up to get more money out of you. I had to change the delivery address in order to not pay anything extra. When the driver unloaded the truck.. several things were broken, scratched and ripped. I asked the driver, how these claims work and his answer was to just call the manager which he didn't even knew the manager' name and supposedly there is only one manager, How can you not know your manager' name?, the only manager there is. I called Ron the manger, he never answer or called me back. I called the company number and the guy who answer was extremely rude, he yelled at me and I just hang up the phone because I can not tolerate more from them, now that they already got the full payment.. very single person in that company is rude and do not care about their customers. The manager called me the day after and this is what he said "hey, I don't understand what is your problem?" I hanged up, I'm not going to deal with them anymore. Im sure somehow they are going to get out of paying the things they broke because they are professional in stealing and taking advantage of costumers. I see this guy Ron the "manager" replying to the reviews and its so unprofessional to not find a solution for them but instead he tries to explain "their side of the story" which its all lies. I mean take a look of how many bad reviews and complains you have from costumers Ron, in yelp, Facebook and all over the internet, you and your companies are obviously the problem.

4. L

   Larry R.

   Source: MoveAdvisor

   7 Sep 2015Paid $2,000

   Total Disaster.

   Review for Vanlines USA Inc. Located at 2019 Lee Street Hollywood Florida 33020 Ph. 800-517-7788 I went online seeking a moving company, and after filling out a portal page, I received a myriad of quotes from several companies. I Looked at several and call no less than six companies for  quotes, I narrowed the companies down to two, Vanlines USA Inc. and one other. The representative on the phone was very polite and in her make a sale mode while discussing the quote. In fact each time I talked with someone at that office you would never know what was lurking in the shadows of a closed deal once it way too late to hire another company. On moving day I called Vanlines USA Inc. to confirm everything is in order. And after I noticed some inconsistencies I called again to ask what was happening mixed  a few complaints, It appeared to be too much for the rep. that answered the phone, so she went and got what must be the office big gun She came to the phone and told me she didn’t care what others thought about Vanlines USA Inc. where their reputation is concern. On each occasion that I talked with someone at vanlines USA Inc. I made it clear that my move is time sensitive and I had to be out of my current dwelling by close of business day on August 28, 2015. My first call to Vanlines USA Inc. the day of my move I was informed that the movers would arrive at my home between 4 – 8 pm.  Then a subsequent call from vanline USA Inc. asking me if I just had to move today? And then still another call stating that there is no way they can get there before 9:00pm that night and even then they will not be able to pick up all of my belongings.   “Update”. I just got a call from Vanlines USA Inc. informing me that it will be 9:30pm before their arrival, how are these people still in business? Once I get my belongings it is my intention to file a complaint with the BBB and any other agency that will give people the heads up about this company. Ladies and gentlemen PLEASE..! PLEASE..! PLEASE..! READ THIS BEFORE YOU HIRE THIS COMPANY..! First off the only reason I gave Vanlines USA Inc. a 1 star rating is because I could not have written this review without literally "GIVING" them at least 1 star. They do not deserve any stars at all. Let me take anticipating movers on a horror move conducted by this company.  And here is where this horror move took even another frightening turn. After loading all of my belonging onto their trucks leaving chips of my furniture on the floor while moving it, the lead mover approached me with a new contract. The original contract was quoted as ($1,367.50) . The new contract is now ($2,055.00) I had no choice but to accept the contract. The lead mover repeatedly spat tobacco juice in my sink leaving splatter around the rim of my sink. It was roughly1:20am by the time they finished loading my things. I will give a follow up review once my things arrive at my new destination.

5. T

   Tyler T.

   Source: MoveAdvisor

   26 Aug 2015Paid $8,000

   Scam.

   Do not use this company, which also goes by Cross Country Movers! The driver threatened to leave with the rest of our stuff every time we would take pictures of damaged items or the large scratches they put in our new hardwood floor. We paid for reassembly of furniture but the driver went to leave without reassembling any furniture without even telling us he was going. We ran out and caught him getting into his truck and he nearly slammed my wife and infant in his truck door in his haste to get away. After multiple complaints and them trying to appease us with $150, even though they ruined our floor, furniture and nearly physically harmed my new baby, they have since said that nothing will be offered as compensation. Despite multiple calls and letters, they will not even tell me the name of the truck driver, who also refused to give his name when he was on site. This all occurred after waiting for more than one month in an empty home with a baby before the furniture ever arrived. Do not use ALL USA Van Lines or Cross Country Movers!!

6. A

   A. H.

   Source: MoveAdvisor

   19 Aug 2015Paid $1,537

   Awful Experience.

   AWFUL Experience! Moving estimate went from $912.00 to $1,537.00 and we had 7 less pieces than we were quoted for!  Movers wanted us to leave one day early and were very annoyed that we couldn't accommodate.  They did not tell us they would arrive the next morning at 8am and arrived anyways.  Mover re-taped all boxes and charged us approx $150 more for doing that. Upon delivery, nothing was put together (Bed, Bookcase) because we wanted driver off of campus asap. He was yelling and behaving completely inappropriately at a boarding school where I was moving as a teacher! Run Fast from this company!!

7. N

   Nina

   Source: MoveAdvisor

   19 Jul 2015Paid $2,500

   Completely dishonest.

   I used to work for this company..Well actually I used to work as a 'relocation consultant' for their marketing firm based out of Tel Aviv, Israel.  My boyfriend was moving to PA from NJ. A short move. I figured I would use the company I worked for, thinking that since I would at times sell $20,000 worth of moves in a day for them, they would give us a good deal.  No such luck. Our salesperson also low-balled us (not his fault, we had no training, and the inventory list doesn't matter). The guys arrived 4 hours late, pressured my mom into doing the move even though he was charging $400 extra. (Including $50 to pack a picture??).  Tonight my boyfriends stuff was delivered and when he tried to pay the agreed upon amount, the movers LEFT HIS STUFF ON THE SIDEWALK when he did not want to pay the additional $900 they wanted. So, he paid $1700 to have his stuff left on the sidewalk at 9:00 at night in a brand new city where he new no one. AND I USED TO WORK FOR THEM!! Do not use this company. .

8. P

   Paul C.

   Source: MoveAdvisor

   30 Oct 2014Paid $1,199

   Dishonest and Zero Accountability.

   This company is horrible and dishonest. Please save your money and time and do not use them. My delivery date was 8/22, it is 10/29 and I am still without my belongings. There is no accountability with this group. The number you call is just a number to operators who never handle your belongings and do not work with the people who do. These people will tell you anything. I was told that on 9/27 my belongings had been assigned to a truck and that I should receive them sometime within the week. When I called later I spoke with someone who told me there is no way they could have known when delivery was because the driver did not post any information. He also informed me that many of the people there just say anything to customers. My wife, who is currently 22 weeks pregnant, and I moved across country and still do not have our bed or any of our other furtniture. I would suggest that no one ever use this company, they are awful. .

9. L

   Latonda L.

   Source: MoveAdvisor

   9 Oct 2014Paid $2,144

   Terrible.

   This was the worst experience ever. The staff has no knowledge of what's going on. The supervisor of customer service Whitney has very poor customer service skills rude & very noncompassionate. Terri customer service stated she would call to see if I received my furniture never heard back from here. Jerome customer service just stuck in the middle told me my delivery date expected as of 09/26/14 it's 10/08/14 still no furniture.

10. L

    Latonda L.

    Source: MoveAdvisor

    9 Oct 2014Paid $2,144

    Horrible.

    I have been waiting on my furniture fighting with this company for a move date. Customer service gave me a date of pickup 09/26/14 & I am still without furniture. Shelley billing personnel call herself helping & never called me batch. Customer service and dispatch@usavanlines.net don't communicate. No one can tell me anything. Sent me a separate contract to wait 21 days then tried to change it to 30 days. Stated they don't have an upper management. So I'm going to call the news team.