All Ways Moving and Storage Ltd

Reviews

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1. J

   Julie H.

   Source: MoveAdvisor · Edmonton, AB

   23 Nov 20214+ bedroomPaid C$18,000

   Recently moved from AB to NB.

   This is my fourth time using All Ways Moving. Steve is a talker and I have always dealt with him and my first 3 experiences with All Ways moving has been amazing! This time, I cannot say it was amazing at all. I was quoted under weight when I provided the list of items in my house and garage to be shipped and that it was also a 5 bedroom home, 2 rec rooms on 2 acres with ride on lawn mower, 2 dune buggies, etc. Remember, I provided a detailed list. Mover came on the day of the move and he and his team was absolutely amazing. They worked extremely hard and did not just take breaks to take breaks. Very clean and efficient as well (Kudos to Edwin and team). However, Edwin did not have room left and had to call for a second truck. I was under the impression that when I booked with all that was mentioned in the quote, the truck would accommodate everything. Was told the truck would arrive the next day by 11am. Waited and waited the next day and the movers did not show up until 2:30pm. The movers only had about an 1.5hr of work to do but it took them over 3hrs. Keep in mind, I have scheduled my plans around one full day of pick up and now I have to schedule another day off to accommodate the second truck. This second group of loaders (which by the way, both drivers are contracted by All Ways), were ignorant and they left items behind that are mine. Day of delivery has arrived, again, Edwin and team were absolutely phenomenal and worked aimless to unload and not was time. I get a call from the second dispatcher who states his boys would be there the following day. I receive a call the day of delivery for the second load (drivers were there) by Richard (owners out of Montreal and his company is BBC Moving,514-835-5826,rickbaydar@yahoo.com) asking how am I going to pay. Not a hello, good morning, etc. I said that I would etransfer the money when the boys are done unloading. He begins to yell at me and tell me that if I do not pay, he will call the boys back and they will not unload until he receives payment and hangs up. Not the right thing to do with me. I call him back, I explain that once the boys are done unloading, I will certainly send the money. He then yells at me again stating he is telling the boys to stop and for every half hour they wait for payment, he will charge me $200/hr additional and he hangs up. I call back and say "why are you being such a prick" to which he responds "Because you are a fucking bitch. you better pay me my money you fucking bitch and you have pissed me off'. He kept accusing me of saying I would not pay however I reiterated to him that I said I will pay once the movers were done. I contacted the owner of All Ways moving (John) who is a very nice guy and explained all I have been through. Unfortunatly, I have not received a refund for the things the movers did not take from my home to pack up (which I left behind), the extra fees in gas for the second truck even though I should have't have to pay that as I did not ask for the second truck and told them what to expect via quote and Steve and now I am out 4 days of movers instead of 2. The biggest kicker is that my quote was $14,000 and ended up paying $18, 000. Never again!

2. D

   Duane S.

   Source: MoveAdvisor · Penticton, BC to Halifax, NS

   18 Sep 20231-bedroomPaid C$4,800

   Garbage moving company

   Couldn’t give us a pick up date, and when we asked for more information, we were met with pettiness. They decided because we’d asked (politely, just to clarify) too many times about a specific date, as we needed one to orchestrate other aspects of our move, to drop us with a week before our move out date. Luckily, they gave us a referral to a respectable company that was very open and easy to communicate with. We were given a pick up date straight away. These guys are a bunch of old men who clearly need to retire. Getting upset because the customer, who is paying a lot of money, requested a date, but s just petty and childish. The way they communicated was simply that: petty and childish. Can’t recommend these guys to anyone.

3. S

   Steven R.

   Source: MoveAdvisor · Gananoque, ON to West Kelowna, BC

   18 Jan 20233-bedroomPaid C$4,000

   Missing items and damage

   I used this company to ship our household property from Ontario to Kelowna. I don’t normally leave negative reviews but I am beyond disappointed. The company used a sub contract driver named Trevor. When he arrived at our property, he was in a rush so we entrusted him that all our property had shipped. At the end of unloading and after he received payment, he mentioned that some of our things were damaged in Ontario and that he scrapped them as they were not strong enough to make the trip. Up on further investigation, there is a lot of our things missing a lot of which is very personal. If our property had arrived damaged, I could understand, but the fact that it did not arrive at all and we have to fork out more than $3000 to replace it is heartbreaking. I am extremely disappointed in this company and only wish that they had a google account so I could warn people there too. The fact that they don’t have a google review account should have been my first red flag. Please beware and use a more reputable company. Please check out their Better Business Bureau response to me so that you can see what you are dealing with. They use sub contract drivers with zero accountability.

4. M

   Mary B.

   Source: MoveAdvisor · Toronto, ON to Riverside, CA

   19 May 20223-bedroomPaid C$8,000

   Crooks do not use this company

   I hired All-state movers ended up with this co and never got any of my things was blackmailed for over 7000.00paid a lawyer to go after them and still never got my things.how do these people call themselves movers?Wrote several letters and no response John White the owner is a crooked thief, how does he sleep at night I even prepaid him $1000up front.

5. G

   Gary P.

   Source: MoveAdvisor · Sylvan Lake, AB to Moncton, NB

   13 May 20224-bedroomPaid C$12,000

   Move

   We had those guys move our household from Alberta to New Brunswick last year . They took apart several chairs and some other items . When they delivered we asked them where the screws and bolts were . The driver said it was all put in a box . We have opened all of our boxes and have no screws or bolts . We now have a few thousand dollars worth of furniture that we cannot put together as it all has specific fasteners that this company has misplaced. We left messages with the driver and with the representative, Steve , and gotten no reply … DO NOT USE THEM !

6. J

   Jay W.

   Source: MoveAdvisor · Toronto, ON

   30 Nov 20212-bedroomPaid C$600

   Thieves

   Scammers!! Arrived on site and started tossing items around with no regard for flooring or furniture itself, just throws things all over the place. Started loading items without even checking if we were taking. Some how my other review is erased. Refuses to refund me my deposit, guy cant pickup the phone to address any issues but will passive aggressively reply you via text with blatant lies.

7. R

   Robert N.

   Source: MoveAdvisor · Halifax, NS

   9 Jun 20211-bedroomPaid C$1,600

   Attempting to secure moving services

   Steve at All-Ways Moving responded with a rough quote and follow up questions. I gave him the required information and awaited his response. After 6 days I emailed him again. He responded with more follow up questions. 2 days later no response. I called him and he treated me like I was inconveniencing him and that he had no idea who I was. He then informed me that there are 20-30 others "just like me" waiting for an end of June move, as if I was stupid to even inquire after his services. He then said he would get back to me soon, as he was on his way to his office. 8 hours later still no response from him. I really wish Steve would have gotten back to me right away. When I contacted him he was able to the job, by the time he got back to me he was all booked up. When I said I had been waiting on him for over a week to reply he said defensively: “a quote is not a held reservation”. I was really angered by how I was treated, as if I was an idiot and an inconvenience. I will not be working with All-Movers and I would not recommend their services to any other person.

8. M

   Mora V.

   Source: MoveAdvisor · Dartmouth, NS to Blackfalds, AB

   20 Jan 20214-bedroomPaid C$5,500

   DO NOT USE THIS COMPANY

   The blatant disregard for belongings is shocking. I have moved cross country 4 times now, and have NEVER experienced the rudeness, unprofessionalism, or lack of preparation. Our items were practically thrown from the truck they were picked up in, to another truck that would actually be completing the move. Countless amounts of damaged boxes, unwrapped furniture resulting in major scratches, dents, damage. Not offered mattress bags, mattresses ripped/torn, and completely soaked and ruined from being left in the rain or snow when transferring trucks. Lamps snapped in half. BBQs destroyed. The issues are endless. And still waiting for a resolution....

9. S

   Steven O.

   Source: MoveAdvisor · Calgary, AB to Halifax, NS

   28 Nov 20202-bedroomPaid C$2,000

   Worst move of my life

   I have never heard so much crap from a company in my life, every word was a lie no option for insurance and over half my stuff showed up broken all my baby furniture my guitar was cracked and after all that showed up late after almost a month because they took my stuff and put it in storage for a month lived off a few outfits after a move acoss the country and owner could Not have cared less

10. K

    Karin K.

    Source: MoveAdvisor · Calgary, AB to Halifax, NS

    1 Oct 20203-bedroomPaid C$14,000

    The worst.

    My move with Allways was a disaster. Don’t believe a word their salesman tells you. I was moving across the country and had heard horror stories about moving companies under-estimating the costs, and then subcontracting to cheaper services. I was assured this wasn’t going to happen, 5 star rating, NS family company, BBB approved, blah blah. The salesman walked by phone with me through my whole house while I described everything, measured everything and counted things. I was given a quote which I signed. I subsequently spoke with the salesman to say that some things hadn’t been packed, and was assured that they’re movers, this is their business, don’t worry, they’ll pack what I missed and we estimated what that would be. The second you sign the contract you can forget about any service. I booked in advance and had been given a date range for pick up. By a week before this range date started, I was emailing and calling daily to find out when they were going to pick up - no response. Finally TWO DAYS BEFORE I get a call from a cranky sounding sub-contractor who is apparently going to do the move. He didn’t have any packing materials, and had 4 boxes, was really cranky. He was totally unprepared - didn’t have enough room in his truck (by A LOT), and so apparently a second mover was going to show up to get the rest. Who? We aren’t told. Another sub-contractor. So now my stuff is divided between two trucks being carried by a completely different company than the one I hired. When was that second truck going to show up? No one could say. He showed up late in the evening of the following day, by surprise, and packed until 11:30 pm. Fast forward to delivery day. I’m working that day – so I start calling a few days beforehand to find out when they’re expected as I will arrange to have someone at the storage facility, and I am supposed to have a money order ready when they deliver. They’ve told me it will be more than what they quoted me – Can I get an amount? Nope. Can’t get anyone to return any emails. I finally get the salesman on the phone who sold me this lemon of a service, as I can see he’s passing my emails on to someone – who I am also now emailing – who also never responds, and the salesman says to me – “I’m just the salesman” (ie not my problem). He gives me the name of the owner Paul, so now I am dealing with him. Eventually two movers contact me the day before delivery and tell me I am to have two separate money orders ready payable to them (they’re not even pretending it’s Allways moving anymore). I am now the dispatcher as Allways seems to have abandoned the project. Both truck drivers tell me they’re delivering first thing the next morning, so I mention to both of them that the other will be there at the same time so they might want to work that out between them – and I give them each others’ number. Mike, the crabby mover from earlier – starts sending crabby text messages to me about how he’s going first, and he’s going to charge me $150 an hour for the time he’s waiting, and that I should have told the other guy he had to wait. I’m reminding them that I am the customer, not the dispatcher, not Allways, and that they need to work it out with each other or work it out through Allways. I send screen shots of the whole crabby Mike conversation to the owner who does – nothing. So I arrange for the storage place to stay open late and I text the owner to problem solve this - if the guy with the smaller load could deliver tonight, then cranky dude can have his 8:30 am-or-he’s-gonna-explode time slot. So we do this in the pouring rain late into the evening. Next morning Cranky guy shows up at the storage place at 6:40 am to be first in line – if the second truck had been there I’m really not sure how that would have played out… My son was there to check off the delivery stuff and Mike refused to unload anything without prepayment (this is by the way, illegal). When my son told him that the stuff needs to come off the truck before he’s paid, Mike orders his guys back in the truck and they’re getting ready to drive away with my stuff when my son agrees and gives them the check. (I would have let them go – they had a full truck full of crap and they were on their way to another job). Any pretense of making sure that what went on the truck – came off – is thrown out the window. We have to take whatever they say is ours and we have no recourse. This was an 8.5k move that now cost me 14k for this ‘service’. This move was a sh**show from start to finish, no support from Allways – and subcontracted to a couple of random people, one of whom should not be doing this job. They have your stuff hostage. Apparently they can do anything at that point.