Alliance Movers

Reviews

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1. A

   Anthony K.

   Source: MoveAdvisor · North Beach, MD to Frankford, DE

   6 Feb 20253-bedroomPaid $7,000

   DO NOT HIRE

   Unreliable and Unprofessional Moving Experience I hired this company to move me from Maryland to Delaware. When I first contacted them, they gave me a quote over the phone without ever seeing my home. The representative, Ron, repeatedly pressured me to commit and pay a deposit, even as I struggled to sell my house. Once my home finally sold, I informed them there would be a gap between my move-out and move-in dates. They assured me storage wouldn’t be a problem. However, when my settlement date was confirmed, I began calling two weeks in advance to schedule my delivery. Despite having listed February 3rd as my move-in date on the paperwork, they refused to give me a clear answer, stating they didn’t schedule that far ahead and told me to call closer to the date. Since then, I have been given nothing but the runaround. They initially told me via text that my belongings would be delivered on February 6th, but as of 4:36 PM, I have received no updates and no delivery. Every time I call, I am told they will be in touch, but I have yet to get a concrete answer. At this point, I have no idea when I will actually receive my belongings. This has been an incredibly frustrating and unprofessional experience. I would not recommend this company to anyone looking for a reliable moving service. Anthony King

2. J

   Jack C.

   Source: MoveAdvisor · Palm City, FL to Opp, AL

   5 Mar 20243-bedroomPaid $4,200

   Never use alliance movers

   Never use alliance Movers, they are liars and cheaters. They gave me a quote to move my three bedroom home with a 26 foot truck to go from Florida to Alabama. They told me the same men that load the truck will unload the truck. Then they called me And told me they wanted to start my job around 4 PM. I told him there is no way they’re going to start my packing and loading my three bedroom house at 4 PM and I wanted to reschedule for earlier during the day. Then at 3 PM a huge truck showed up that already had another Houses furniture in it to be delivered to Virginia on the way to my delivery in Alabama . they then tried to charge me more money than our agreement because I had glass top tables which they knew about when they gave me the original quote. Only after I threw the driver out of my house did the company call me and offer to send me a single truck just for my job during the daytime as originally promised. but then it was too late. I already did not trust them and happily walked away from my 10% deposit and hired another moving company. Every single person I spoke to at the company, had lied to me on that day

3. J

   Jon D.

   Source: MoveAdvisor · Alachua, FL to Boca Raton, FL

   14 Dec 20232-bedroomPaid $2,500

   STAY FAR AWAY

   This company talked a big talk.Awful experience. Mover didn’t look a day over 17, they showed up in a rented truck. I watched him drop and damage a dresser and broke a $4K tv. The “insurance” offered me 60 bucks.. A JOKE. Stay AWAY!

4. R

   Robert S.

   Source: MoveAdvisor · King George, VA to San Antonio, TX

   19 Dec 20224-bedroomPaid $12,000

   Do not use this company

   The movers showed up to get my things and everything went well. My actual space was more than the estimate so we settled the differences with no problem. So far, so good, no issues. I gave them a 12/1 ready date, and here we are on 12/19, and my furniture is still in storage with no word on when the truck will be coming west. They are long on promises but short on delivery. You'd think for the price paid the service would be better.

5. I

   Isaac B.

   Source: MoveAdvisor · Lexington, NC to Henderson, NV

   23 May 2022Partial movePaid $2,887

   I Lost Thousands of $$$ Using this Company!

   I am taking the time to submit this review in hopes that I will save someone from an experience like I had with Alliance Movers. My girlfriend, Lex, and I used Alliance Movers to move some of our belongings from NC to NV. When the movers arrived at our home they immediately changed the amount we owed them to move our things. They blamed one of their employees, and said he shouldn’t have quoted us that price. Lex and I were due in Vegas so our hands were tied and I didn’t have any other option but to pay them the higher price. This is only the beginning. The company told us our things would be delivered in NV between 10-14 days. 15 days later we had zero confirmation that our things had even left NC. The customer service representative, Nancy, had little to no info and handled our move with little to no care. Long after we were told our stuff would arrive a truck finally came. This is where things got really bad. You see, not all of our items made it. I was totally heartbroken to find out some of my precious musical instruments were not on the truck. My Martin Acoustic Guitar, Gibson Dobro, and Fender Hot Rod Deville 212 Amplifier were somehow misplaced. I contacted Nancy about this situation several times and she literally didn’t even apologize or even seem apologetic that her company had negligently handled our move. I have filed a claim with their insurance, submitted police reports, and now I am making sure that the public knows how this company operates. I am just sickened that my instruments are gone. I paid thousands to make this move and lost thousands more from my items being lost or stolen. Please reconsider if you are considering using this company.

6. B

   Burke B.

   Source: MoveAdvisor · Huntington, WV to Tucson, AZ

   22 May 2022Partial movePaid $2,900

   Criminal (Fraudulent) Behavior

   Yes, this is a one-star rating and, yes, Alliance Movers are terrible movers and liars. But, my biggest caution to any of you reading this is their criminal behavior. When I write “criminal”, I mean I have concluded they are guilty of actual, intentional fraud. We contracted Alliance Movers and, shame on me, failed to first research their horrific Yelp ratings or their solid “F” rating from the Better Business Bureau. I found out too late and am now in the same boat as their other victims. Zack M., Larry, Lily M., Nancy A., and Julia (the manager) are all extremely rude. All of them lied at least once, except for perhaps Julia, who may or may not have been lying about their customer service policies. I would need for someone at their office to actually call me back to confirm that one way or the other. Highlights: - They breached their own contract by failing to arrive in their own pickup window. - They performed a bait-and-switch maneuver on me. Zack M. (the driver) said Larry didn’t know what he was talking about when we originally contracted $2,900 for 300 cubic feet. He said they needed to retire Larry. Zack said we’d need to move 600 cubic feet instead, for $6,240. - They committed fraud by charging me to move 600 cubic feet of household goods, which I later measured to only be 185 cubic feet total. - Larry, Zack M., and Lily M. lied and breached the contract by promising me a special TV shipping box. Zack M. (the driver) refused to honor the contract, even when Lily M. (a manager) told him over the phone he would. Instead, he wrapped our large flatscreen television in a blanket. The TV was, of course, smashed in the shipment. When I later brought this up with Nancy A, she acknowledged they breached the contract, but refused to do anything about it. Instead, she told me to file a claim with the rest of the furniture they’d damaged or destroyed (which was nearly all of it). - They charged me a meaningless “bulky” fee for two items: a table and an armoire. Nancy A. admitted this fee did not go to any additional manpower or packaging for large items. I determined it was just an excuse to pocket an extra $600...especially since they damaged every side of the armoire and completely destroyed the table. To be fair, they did later refund $300 for the table since Zack had lied that it was a bulky item. - But, for that refund above, Nancy A. refused to put it in writing. And, in fact, she later lied and, instead, doubled-charged me an extra $600. Nancy would not answer my call to discuss, so I talked to the manager, Julia. She later told me I’d been accidentally double-charged instead of refunded. Later on, Nancy would lie yet again that “my manager gave you a Discount [sic] of $600”, when, in fact, I was just trying to get her to honor the refund she’d promised in the first place. It was definitely convenient for Alliance Movers that they didn’t put any of it in writing. - Alliance Movers breached their contract by refusing to re-assemble any of the furniture they’d taken apart - Alliance Movers breached their contract by refusing to place the furniture. Their contract says the first flight of stairs is supposed to be free. Instead, I have a large, damaged armoire sitting by the front door. This is further evidence of the point above that Alliance Movers takes $300 for “bulky” furniture and just pockets the money. - As I tried to discuss all these failures above, Nancy lied that she could no longer talk to me, because their contract was with my wife…even though I signed the contract and forms (my wife made the original phone call). - Of the 23 boxes they were paid to deliver, all 23 were damaged. Of those, 14 were significantly damaged. - Of the 18 pieces of furniture they were paid to deliver, 14 were either damaged, lost, or completely destroyed. - They failed to properly tag about half of my items. - Observation: After about 15 moves in my life, much of the damage to the boxes above looked to me to be intentional (I’m guessing due to the argument I had with Zack M. and Lily M.). Most box damage I’ve seen comes from scrapes and drops, with dinged corners or scratches. Here, the severe accordion-like damage looks to me like they were thrown and/or crushed. To date: Larry has yet to return our calls (left him three messages). Lily M. has not called me back as she promised. Nancy A. has not called me back to address the fraudulent moving charge for 600 cubic feet, their breach of contract to re-assemble furniture, their breach of contract to place the furniture for free, the breach of contract for the TV box, or their breach of contract to pick up my items in the agreed upon window.

7. N

   Nicole S.

   Source: MoveAdvisor · Arlington, VA

   10 Apr 2022StudioPaid $3,500

   Horrible moving service

   I wish I could give this company 0 stars. My first mistake was going with a moving company that basically used a ripped off Avengers logo. Movers were late picking up in the time frame provided. They knew they were not going to make it within the time frame yet waited until after the time to call to say they'd be there an hour late. The workers rushed to move things out to the truck, dropping boxes, and not being careful with things including ripping the plastic wrapping to my mattress which I later found dirt stains because of this. Then, they try to be savvy and have their delivery date as the first possible date. It took them all the way up to the 21 day mark to deliver my items. All of which I had no clue when my items were going to be delivered. I had to call every week for updates to even find out that my items were finally on the way to me-they never even thought to call to notify me. Through one of these times they finally told me my items were in storage in Florida when they never even mentioned if it was a temperature controlled area or how they were kept. I made sure to notify them before my items were even on a truck that an 18-wheeler was not allowed on the street. Yet the driver had no clue and I had to pay an additional fee since they had to carry things from outside of the street to my house. DO NOT GO WITH THIS COMPANY

8. C

   Carrie W.

   Source: MoveAdvisor · Peshtigo, WI to Colorado Springs, CO

   3 Feb 20222-bedroomPaid $11,300

   Alliance Movers and Storage based in Deerfield Beach, FL

   THERE ARE MANY ONE STAR REVIEWS FOR A REASON. DON'T HIRE THEM!! I moved from WI to CO from a 900 sq foot log cabin and my initial estimate of a high $6K ended up at $11K and did not know this until their subcontracted movers showed up on moving day, and a day late I may add. All of a sudden there were extra charges. They never told me they hired out for the actual movers, Alliance contacts you constantly until you book a date, take your money and then wipes their hands of you. Western Van Lines shows up with 2 guys one day late, then 8 hours late on moving day. 5PM we talk about finances for 1.5 hours before they will lift a finger and Alex the leader is on the phone with people from Alliance speaking in Russian. We DID make the down payment and there was a cap on our Zelle account per day!! Anyway they had to accept a check for the rest of the 70% (was told 50% on the phone by Barry at Alliance) because no banks were open at this time. THEY FINALLY STARTED WORKING AND WERE AT MY HOUSE UNTIL 2AM, NO EXAGGERATION!! I couldn't believe it!! at that time they said the truck was full and couldn't finish the job. i had an entire u-Haul pod full that i now had to deal with getting to CO, another cost of course. I had many issues with Western and then the delivery date too and Alliance said i had to directly contact them, they didn't know what Western was doing or planning. Why would they subcontract to this horrible company? I have much more to complain about with the finances but will leave it at this. DON'T HIRE THIS COMPANY.

9. E

   Elyse J.

   Source: MoveAdvisor · Columbia, SC to Slidell, LA

   21 Dec 20211-bedroomPaid $4,000

   DO NOT USE THEM!!!

   Worst moving experience EVER. Beware of this company!!!! They are con artists and are scamming people. They give you a low quote and then hold your items hostage until you pay much more than the initial quote. My husband and I are out thousands of dollars and still haven’t received our items. They were a day late to pick up and no one called to let us know. It has been almost 3 weeks and we have yet to receive our items. Every time I have called to get a delivery date, no one seems to know where our stuff is or when it will be delivered. Take my advice and do not use Alliance Movers Group!!

10. V

    Vera B.

    Source: MoveAdvisor · Boca Raton, FL to Parker, CO

    25 Sep 2021Partial movePaid $3,672

    Deceptive Practice!

    I booked my moving dates with representative Frank Hirsch. Long enough before the moving dates I updated my inventories. Before I called Frank I prepared the exact number w/ size of boxes (total 50) and pieces of furniture. However at the time of call Frank had no desire to deal with my specification and decided to round the boxes to 25 large and 25 medium. I warned him that any surprises with money won't be acceptable. He could've sent someone to see the inventories. He could've take a short face time view. He could've request picture. He could've request attached list with specified inventories. Instead he decided to round the boxes and assured me that this is just fine. The result: 50% increase in money at the last minute when the movers arrived. They knew you are stuck. They knew you have no choice at last moment before closing. Any conversations w/ supervisor for accepting their responsibility and apply with any discount were useless. I call Frank a LAIR, and I call their practice DECEPTIVE. I NEVER WOULD WORK W/ THIS COMPANY AGAIN NOR RECOMMEND.