Allstates Moving and Storage LLC

Reviews

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1. R

   Rob L.

   Source: MoveAdvisor · Arlington, TX to Boston, MA

   19 Dec 20193-bedroomPaid $5,600

   Easy.

   This decision was rather easy. We did a lot of work before we even reached out to companies. Got it narrowed down to three companies we thought would be the best fit for us and in the end all states moving won us over. Good pricing great customer service and a dedication to making the customer happy was their priority. It was easy to narrow it down based on the fact that have to cause we got were from moving brokers and we preferred only to work with the actual carrier. The benefits being that everything goes through one place at one phone number any question any concern. Extremely friendly staff with the most knowledge I’ve ever heard about moving all played a part in making this a huge success.

   Response from Allstates Moving and Storage LLC

   Rob, Thank you for the positive feedback on behalf of Allstates Moving and Storage. it is our goal to make sure that every customer feels like family and that they are fully informed before, during and after their move. Please, don’t forget to refer friends and family to us for any relocation needs! Cordially, Allstates Customer Care (844) 534-8403 www.allstatesmovingandstorage.com.

2. G

   Gary H.

   Source: MoveAdvisor · Dallastown, PA to Hacienda Heights, CA

   15 Dec 20194-bedroomPaid $7,400

   Relieved.

   We were very relieved do you have completed our move with your company. All states was tremendous in all areas. They are a good company when it comes to follow-ups and will not harass you or leave messages over and over. As a matter of fact most of our phone calls took place at night because of my schedule and the sales rep I worked with made the time at night to do that.I understand why so many people are happy with the work that they do I saw firsthand just how they operate this is a real moving company that does really good work plan and simple. Moving can be expensive and they will find anywhere they can to help make the move affordable for years tounderstand why so many people are happy with the work that they do I saw firsthand just how they operate this is a real moving company that does really good work plan and simple. Moving can be expensive and they will find anywhere they can to help make the move affordable for you.

   Response from Allstates Moving and Storage LLC

   Gary, Thank you for the positive feedback on behalf of Allstates Moving and Storage. it is our goal to make sure that every customer feels like family and that they are fully informed before, during and after their move. Please, don’t forget to refer friends and family to us for any relocation needs! Cordially, Allstates Customer Care (844) 534-8403 www.allstatesmovingandstorage.com.

3. L

   Lori B.

   Source: MoveAdvisor · Chicago, IL to Boston, MA

   9 Dec 20192-bedroomPaid $6,700

   Cool guys.

   We were very surprised by the work that we got from all State moving. Where are used to move her once upon a time about over 10 years ago and all I remember was it was an absolute nightmare. Explain to them what had happened to us and they promised us that no matter what it’s her they would never have an experience even close to that again in their lives because they would walk us through it and if it any point we do not feel comfortable I would backtrack and we would do it again and they were true to their word and we respect them a lot. I was moving companies were just yes yes yes you on the phone but when it comes time for the final delivery yes yes yes turned in to pay pay pay or buy bye-bye. We did it the right way we followed them and they’re all their Every Suggestion and the truck was fully loaded our final bill was cheaper than the estimate we were quoted now if that’s not excellent moving I don’t know what it is. My only advice for those first timers is to make sure that you ask a lot of questions and if something doesn’t feel right it probably isn’t good luck happy holidays God bless.

   Response from Allstates Moving and Storage LLC

   Lori, Thank you for the positive feedback on behalf of Allstates Moving and Storage. it is our goal to make sure that every customer feels like family and that they are fully informed before, during and after their move. Please, don’t forget to refer friends and family to us for any relocation needs! Cordially, Allstates Customer Care (844) 534-8403 www.allstatesmovingandstorage.com.

4. C

   Chase W.

   Source: MoveAdvisor · Jersey City, NJ to Atlanta, GA

   2 Dec 20194-bedroomPaid $7,000

   Surprised.

   Allstate moving kind of took us by surprise. We had our mover we thought would be the one we would use the ones we spoke to all states everything changed we found love with their company and everybody who work there. Most importantly they were willing to price match and be the best price that we had provided that the company was Reputable of all they gave us the original price. They show up on time they return calls on time and anytime we needed to talk to somebody somebody was always available and that’s what this is all about. Since we close we recommended them to all of our family and friends during Thanksgiving and I’m sure some of them will be giving a call so just giving a heads up. Thank you for all the hard work it will not be forgotten and if we do you need a mover in the future or you can bet you’ll be getting a call.

   Response from Allstates Moving and Storage LLC

   Chase, Thank you for the positive feedback on behalf of Allstates Moving and Storage. it is our goal to make sure that every customer feels like family and that they are fully informed before, during and after their move. Please, don’t forget to refer friends and family to us for any relocation needs! Cordially, Allstates Customer Care (844) 534-8403 www.allstatesmovingandstorage.com.

5. E

   Ed S.

   Source: MoveAdvisor · Nashville, TN to Denver, CO

   2 Jul 20202-bedroomPaid $5,600

   Is this even a real company?

   I'm beginning to wonder if my stuff was just stolen! First of all, the original estimate based on inventory to be moved was nearly doubled at time of pick up - even though I only added a couple of items - and took some away. Delivery guys picked up my stuff on June 17th. I had asked for delivery on 6/20, and wasn't told that this was not going to happen until the drivers showed up. Driver said he would send email that day with all documents I signed. Never got them. The next week when I called to check when delivery might happen I talked with Cesar he essentially said if I wanted my delivery quickly I should let him off the phone so that he could get back to work! He also promised to send the documents that day - never received them. And now no one answers the phone or returns my messages. Have left two messages for Anthony and one with Cesar. I am aware that the contract allows for delivery to take up to 30 days, but I would appreciate some communication along the way. For company reference - Job number: AT5580172. I'm still hoping to have a good ending to this experience. But frankly, I'm beginning to worry I'll never see my stuff again.

6. V

   Veronique M.

   Source: MoveAdvisor · Los Angeles, CA to Seattle, WA

   20 Oct 20202-bedroomPaid $6,000

   Do Not Use Them!!

   DO NOT USE their services. We received our belongings 2 months after the due date. It took many emails, phone calls and threat to call our attorney and police to get a response. They finally called us letting us know they were 6 hours from our new house without any warning. 2 men arrived and did not speak english and asked for $1000 more to start the delivery. During the 2 months wait, no communication from their part, Anthony disappeared and we, luckily, were able to trace the driver who picked up our belongings in Los Angeles through your phone carrier. A 2 months nightmare not knowing where was our stuff and when the movers arrived, they were other people stuff mixed with ours. Do not believe the quote they give you, they doubled the rate at pick up and asked for even more when they delivered. If you refuse, they just walk away. This was for a move from LA to Seattle. Not sure this is a real company, all the people we talked to suddenly vanished or they say that there are drivers or representatives and then when you text them back or call them back they are not. RUN FAR AWAY!!

7. A

   Alli P.

   Source: MoveAdvisor · Springfield, NJ to Dallas, TX

   5 Aug 20201-bedroomPaid $4,000

   Do Not Use Their Services! it is a Scam.

   Our stuff was picked up June 28th and it is now August 5th and we have not yet received our belongings or had any update where they are. We have continuously called both Cesar and Anthony but neither will provide a return phone call, text, or email. We had to resort to filling a police report and filling a complaint with FMCSA. At this point who knows if we will get our stuff. Our move was from NJ to TX. This has been a nightmare that has already cost $4k to just hire the company. I promise you, no matter what price they quote you RUN FAR FAR AWAY! They are scumbags and should have their licensed revoked along with some type of penalty.

8. A

   Amanda B.

   Source: MoveAdvisor · Dewey, AZ to Vancouver, WA

   27 Apr 20203-bedroomPaid $12,000

   Dishonest and unavailable.

   Was quoted $6000 for a move from AZ to WA. Days before the move, quality assurance determined we were not quoted correctly and doubled the cost. Everything was lined up with travel and we couldn't back out. I was promised I would get a refund for any space not used. The day of pick up the movers said they couldn't fit it all in and the price would double again, to $24,000!! This move was supposed to have covered a 3 bedroom home. What arrived at the destination barely filled a studio. No one is answering the phone. The only way to talk to a live person is to request sales. I finally got ahold of customer service after a month and was told I would have to talk to the claims department. I filled out my claim form and submitted and 5 weeks later I still haven't heard from them. I was never given a number or any contact information for the claims department.

   Response from Allstates Moving and Storage LLC

   Hello Amanda, We've been moving families nationwide since 1971, so with 49 years moving experience, it's our #1 priority to ensure that our customers are satisfied with their moving experience. You stated that your quoted $6000 move doubled to $12,000 days before the move, so an increase of $6000, but were unable to cancel because your travel arrangements had already been made? That's a drastic increase, so if you were unsatisfied and had decided to cancel your move, how much would it have been to change your travel arrangements? The reason I ask this is because we've attempted to look up your job in the system to verify your experience but we can't find your job in our system. When posting this review, you left the Job Number section blank, so please provide a Job Number which is on the top of the contract so we can find it in our system. Once we confirm that we were the company that actually moved you, we'll be able to see what actually occurred. We do pride ourselves on being thorough and quoting accurately. If all items are disclosed up front & listed on the contract then there's no additional charges. Our contracts are binding based off the inventory list, so if there's additional items we were unaware of, unfortunately we have to charge more for those items. Please make sure you have the correct company and provide it asap. You may also call our customer service department at the number listed below. Thank you! (844) 534-8403 ext 405.

9. R

   Richard V.

   Source: MoveAdvisor · Seattle, WA to Pittsburgh, PA

   31 Mar 20202-bedroomPaid $11,000

   Dishonest and non-responsive.

   We have had a terrible experience with this company and strongly recommend avoiding them at all cost. The move took more than twice as long and cost more than twice as much as we were quoted on the phone. At each stage of the process the company demanded money that had to be paid in cash to continue with the move (which we had to pay to get our stuff back) and for two months we've been unsuccessfully trying to get a receipt so I can submit reimbursements but can't get a response.

   Response from Allstates Moving and Storage LLC

   Hello Richard, We've been moving families nationwide since 1971, so with 49 years moving experience, it's our #1 priority to ensure that our customers are satisfied with their moving experience. We've attempted to look up your job in the system to verify your experience but we can't find the job in our system. When posting this review, you left the Job Number section blank, so please provide a Job Number which is on the top of the contract so we can find it in our system. Once we confirm that we were the company that actually moved you, we'll be able to see what actually occurred. We do pride ourselves on being thorough and quoting accurately. If all items are disclosed up front & listed on the contract then there's no additional charges. Our contracts are binding based off the inventory list, so if there's additional items we were unaware of, unfortunately we have to charge more for those items. When posting your review, there is a spot to fill in the Job Number, but you left it blank, so please make sure you have the correct company and provide it asap. You may also call our customer service department at the number listed below, which is the same number that has always been listed on this profile page. Thank you! (844) 534-8403 ext 405.

10. E

    Emily E.

    Source: MoveAdvisor · Chicago, IL to Jacksonville, FL

    28 Dec 20191-bedroomPaid $5,000

    Still waiting:(.

    We’re so disappointed in this company. Our furniture was picked up on 11/21 and we gave a first available date of 11/23. They asked for a cashiers check, so we gave them one. Fast forward a few days and they let us know that because we gave a cashiers check they needed to wait for it to clear, so our new first available date was adjusted to 11/27(by them- not us). Initially we were told that the items would be delivered within 3-10 days of our first available date. It’s now December 28th and we’ve been living out of a suitcase with our 4 month old baby and still don’t have our things. His crib, a huge container of our medicines, tons of important items we trusted to be delivered within a couple of weeks at most. I’ve spoken with our dispatcher Jeremy multiple times and he’d update us saying that the truck was ready but waiting for a driver, or waiting to be loaded, tons of different excuses that never matched up when we would ask another customer service rep who would answer. The most recent excuse was that the driver had our trip scheduled and even lived here in Florida which was “more incentive for him to get to us faster” but suddenly got injured and was in the hospital. Nobody would return our calls and now it’s the weekend so we’ll have to wait until Monday to try again. We’ve filed a complaint with the FMCSA and are now working with an attorney- which is not convenient or by any means something that we WANT to do. We just want our things. Absolutely the biggest mistake trusting this company.

    Response from Allstates Moving and Storage LLC

    Ms. Ehlers, Allstates Moving and Storage is truly sorry for the events that have transpired due to unforseen circumstances. The driver that was set for your delivery had an accident and was hospitalized. We understand that this has caused many inconveniences and our dispatch department is working diligently to have your household belongings delivered. We strive for customer satisfaction and in this situation we are just as dissappointed as you. For any updates or further information, please call dispatch. Respectfully, Allstates Moving and Storage.