Ally Vanlines

Reviews

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1. N

   Nake

   Source: MoveAdvisor

   29 Jun 20173-bedroomPaid $600

   Total SCAM!

   Back in June of 2013. (company hopefully has been shut down by now.) Wife moving her father with early stages Alzheimer from Mississippi to Texas. Ally took her 600 dollars deposit over the phone pressuring her to lock in price. Had difficult time contacting the company after they got the deposit. We knew something was wrong when we could not get them to answer the phones. But then the day before the move they called my wife only to try and get a larger deposit as costs tripled. They wanted us to have cash on hand to pay driver before he would start loading. Could not give us a date furniture would be delivered. Added cost for boxes, packing materials. Added cost to unload at destination. Cost just kelp going up above quoted price without an end insight. I had worked for a moving company when I was in my 20s and knew some of the stuff they were saying and adding in was not the way it's handled with a reputable company. So we cancelled the move and rented a Uhaul. Wife and I in our 50s loaded everything and drove to Texas. We even told them the reason for the move. An during a very stressful time in my wife's life these scam artists took advantage of her. Run from these people, you can't win. Need everyone who's had problems with them to get a class action lawsuit against them just to make them squirm. I would give up any settlement just to watch them squirm for a change. None of this is EXAGGERATED. We were out 600.00 because we would not fall for anymore of their lies. It would have been much more if we would have stayed with them.

2. Z

   Zal

   Source: MoveAdvisor

   16 Feb 2014Paid $2,300

   Nightmare experience.

   Let's start with the the quote. I firmly believe I was way under quoted (after letting him know the amount of items I had). I ended up paying almost double what was on the quote.    Moving company: Apparently Ally is just a broker, so they decided to send me a moving company by the name of Quality moving services LLC. (You will get a review of them too). Of course there was no problem picking up my things. The lies started once they already had my stuff. QUality moving services/Ally continuously lied to me about when I would get my things, they were extremely shady when it came to the new weight of my stuff and worst of all it was impossible to get ahold of Quality moving until they were ready to deliver. I called Ally to ask for help since they were the ones that hired Quality. Everyone I dealt with at Ally gave me a different and WRONG number to quality moving services. Do they not know the number of the company they hired!? One number was a fax, the other was to a completely different company. Please don't ever use this company. In the end I did not get my things until the last possible moment and I was forced to pay by money order, cash, or bank transfer. I literallly paid over 1,000 dollars more than what I was quoted.  Ally was the worst possible company I have ever dealt with, I will never deal with them or any moving company they hire ever again. .

3. P

   Patrick H.

   Source: MoveAdvisor

   8 Jan 2014Paid $6,000

   Ally Move.

   Cost over runs, poor pick up and delivery, items broken and/or scratched (gouged) - and one piece of furniture never delivered (still waiting after three months!) Never, never do business with this company. Many attempts to contact company after the move to locate the missing pieve of furniture was met with run arounds, no return calls and finally simply having the call "dropped". Worst experience ever.

4. M

   Mike

   Source: MoveAdvisor

   11 Dec 2013Paid $3,000

   Moving experience.

   Pick up was 4 hours late, keeping the movers at our house until after midnight.  We were told that Ally would store our household goods for 30 days at THEIR  location.  We would be charged for additional storage after the 30 days.  They called us and wanted to deliver after 5 days.  Told us that if we didn't accept the delivery that our household goods would be put up for auction.  Driver then was almost 1 day late in delivering after we had to go out and find a storage unit ourselves.  When he did show up, he had no crew to help unload.  Thanks to a local at a truck stop, he found a couple of day labors to help him.  We ended up having to help unload our household goods along with the "hired" help. The original contract said that Ally would deliver to our new address and set up beds, etc at no charge.  Now, we have to move our goods ourselves out of the storage unit.  Two items were damaged, I hope that we don't have similar problems trying to make a claim.  One piece that arrived broken was a shelf to a century old antique china hutch.  That will be a problem trying to find an antique restorer in NE Oregon.  I am VERY unhappy with their service and their over abundance of false promises that the gave to us.  I would NOT recommend them to even take out our trash barrels.

5. R

   Rahul

   Source: MoveAdvisor

   11 Dec 2013Paid $1,894

   Worst Experience ever DO NOT HIRE THESE PEOPLE.

   They will call you and offer the best price and even they match it with your move with Uhaul or any other option and then they will call you again and again until you agree and will give you discounts like check on phone discount etc and they will send you the contract atleast 4-5 times. So every time you will not read it you just sign it. Very important their agreement says: You will get full refund if you cancel the move with in 24 hours but they will say you that you can make changes before 7 days of scheduled pickup and they will refund the amount: News flash they will not. Once you make a deposit you stuck after 24 hours and they will engage you for that time.   They promise 2000 pounds but actual calculation is by Cubic feet so even if you have a very light weight sofa which is of big size they will charge by cubic feet X 7.  Ally Vanlines is just a broker not a mover, it is written on their site too. So how can a mover make money by setting a high rate at the time of pickup from you so initially your contract will say 288 or 299 C.f but they will make it to 500C.f and then charge for extra 200C.f multiply it to 7 and then price per cube which will double your cost.    If you stuck with them then just pray that your stuff is not wet and destroyed.  Initially they will say that you don't have to pay the movers but when it comes to delivery and pick up mover will not pick stuff with out money and will not deliver without taking money from you and it something doesn't fit to your apartment they will leave it on the road and walk away.   Their customer care is [EDIT], they will not pick your phone after initial deposit and now you cannot cancel it as you made the mistake. If you reach to customer care they will not respond properly and thier moving partner may yell at you like you were asking for things which you don't deserve even if you paid alot.

6. J

   J. O.

   Source: MoveAdvisor

   4 Dec 2013Paid $5,440

   3-card Monty or Sophisticated Bait and Switch.

   I read another complaint about "Sal" and had a similar experience. Deposit to "lock in" move. Got a call days before the move from "Quality Assurance" to review the inventory. What? Couldn't we have done this closer to when I engaged with you? Bottom line: Sal didn't estimate the load properly. In fact he underbid it. When QA came in, they estimated it at twice the weight and price. Cut to escalation: Max Bruno, Regional Sales Manager who really likes to hear himself talk essentially tells me that since I accepted what Sal gave me, unless I come up with the rest, according to the contract, I'm screwed. No effort to 1) understand that his charge made a big mistake, 2) put forth some kind of "let's-make-this-right" option 3) do more listening than justifying why they do what they do in the way they do it. Blathering Max will tell stories starting with "90% of my clients" to the point where you just want to inflict physical violence. Take it from me. If you're moving and Sal calls, hang up.

7. J

   Jason W.

   Source: MoveAdvisor

   27 Nov 2013Paid $5,126

   Beware!! Complete Scam!!

   Please don't take all these negative reviews lightly- I don't know how companies like this can legally operate in the United States.  They take your deposit after they completely deceive you on what they are- they then completely disregard you after that.  Every thing you read about these guys is true- complete scam artists.  I ended up canceling with these guys after the mover showed up and wanted another $2,500 on top of the $5,126 quote attached to this review.  I rented a Uhaul myself and probably won't get my deposit of $2,666 I paid these guys.  I will do everything in my power to let as many people as I can know about this before they get taken to the cleaners as well!!

8. L

   Lara

   Source: MoveAdvisor

   19 Nov 2013Paid $2,000

   Pushy and inaccurate.

   I was contacted by Sal at Ally who took all of my information and gave me a quote that was within my budget.  In order to "lock in the rate" I had to agree to a deposit, but was told it would not be binding until I reviewed and digitally signed the agreement.  After reviewing the agreement, the items that were listed were no where near the amount I told him and he claimed he estimated high, so I would most likely not even pay as much as the quote.  I started reading the fine print, contacted SAL, and at the point, his job was done, so he couldn't be bothered.  Said he was busy and would call me right back.  I never received the call back, so I did not return the agreement.  Received a follow-up call the next day and told them I was making alternative arrangements because I was just not comfortable with the experience.  They assured me my deposit would not be processed, as I had not actually signed the agreeement, so we had no contract.  I was then contacted by their "QA" department to discuss my experience.  I received an email several days later stating my deposit was being processed and I emailed the contact I had.  She said she would be sending to their "book keeping" department to ensure it is refunded.  It has been 2 weeks and no action was taken and I am unable to reach anyone at ALLY.  I contacted my bank to do a chargeback and get my money returned.  DO NOT fall for the pricing - they deliberately give a low price by leaving many items out of the quote, making it seem like a great deal.  DO NOT give them a deposit to lock in the rate.  Beware!!

9. J

   John C.

   Source: MoveAdvisor

   18 Nov 2013Paid $541

   Failure to perform.

   Contract was entered into on 10/14/2013 for pick up on 10/23/2013. On 10/24/2013 they advised they could not pickup until 10/26/2013 at the earliest. Complete failure to perform per contract, and have refused to refund deposit of 541.31. I would recommend never doing business with this company.

10. P

    Pat B.

    Source: MoveAdvisor

    1 Nov 2013Paid $9,932

    Do Not Use This Broker.

    I was checking into companies to move from Ohio to Colorado. The salesperson Dave was very persistant with calling me and trying to get my businesss. He seemed very knowledgable to any question I asked. He gave me a price that was within our budget and told me that someone would call one week prior to the move to adjust items shipping and give me additional details. At that time, I had to give him a deposit and he said this good pricee was locked in based on the rates for that day. When I did receive the call about a week prior to the move I adjusted the details of everything being moved. I did realize that the weight (that is what the dollar amount was based on - not space but pounds) had probably gone up a lot. My first estimate on a 3 bedroom home was just over 4000 lbs. When I went over the additional items with the quality control person he estimated my weight at over 10,000 lbs but not to worry since they over estimate so that it may not cost so much in the end. My price did triple and when I asked him he advised me that he had to get a different truck to come out. Ally ia a brokerage company and they do not do the moving but they utilize actual moving companies so they felt there actions ended at the time the moving company came. When I had problems with the moving company Ally was rude and stepped back saying I need to deal with the dispatch at the moving company. My suggestion to anyone considering this company. Think again since I felt it was more of a bate an switch. .