Ally Vanlines

Reviews

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1. M

   Mike

   Source: MoveAdvisor

   27 Oct 2013Paid $750

   Do not use them.

   Truck came 2 days late and the driver said the invoice didn't include all these boxes and just drove off. He said he doesn't even need this [EDIT] job. Very unprofessional they never call or show up on time. They tell me to calm down when im pissed they didn't show up on time. AVOID THIS COMPANY!! Do not use!!

2. J

   Jim

   Source: MoveAdvisor

   8 Oct 2013Paid $3,600

   Criminal.

   Do not use this company. They are slezy and criminal in the way they do business.  I originally was quoted for $2500 @ 4700lbs and was told no matter what I will not have to pay more than that, but could pay less if I came in under that weight because "you pay for what you weigh"  a day before the truck was supose to come they call me to go over the inventory of my move again for accuracy.  I actually had sold things to lighten my load and removed items off of the original list and somhow he upped my quote to 5000 lbs and $3100. He told me it was to be safe but not to worry I pay for what I weigh.  Long story short when my weight was 3500 lbs the amount I had to pay to get my stuff off the truck did not drop and I am still fighting for a refund. Never ever use this company!

3. C

   Cyndi M.

   Source: MoveAdvisor

   30 Sep 2013Paid $2,800

   Do Not Use This Company - Wish I Had Read The Compliants Before.

   The whole experice with All Van Lines was horrible.  They under estimated my move by $1,000.00 after they told me what I had to get rid of to stay in my budget.  They state on line they will refund the deposit if you choose to to not go with them - WRONG - I had asked to cancel and they said they would but would not refund my deposit.  They changed the pick up time/date 4 times on me and the delivery was 6 days late.  I have damaged furniture and have been trying to file a claim with them but they will not respond.  I have even reported them to the Better Business Bureau - they sent one response to the Better Business Bureau asking me to contact them to arrange a settlement - I tried but they will not return any of my phone calls and will not respond to the Better Business Bureau either.  I strongly urge you to read the complaints against this company, not only here but also with the Better Business Bureau.  They have the worst customer service ever - they were not only rude and disrepectful to me once I signed on the dotted line but they were also very rude and disrespectful to my daughter-in-law.  Again, please read all the compliants before signing with them!! .

4. D

   D A.

   Source: MoveAdvisor

   1 Sep 2013Paid $12,000

   What's worse than horrible, ALLY Van Lines.

   They are only the brokers, so they take NO responsibility for QRS movers, who are:LATEDAMAGINGDON'T DELIVER EVERYTHINGLIARS (my sister died, our truck is on the way, don't know where it is, but we'll fast track it)SCAM ARTISTSEXTORTIONISTS (pay us in cash upwards to 3x our quote or we take you items back to the warehouse where we stored it for 1-3 months without your permission) They cause you to miss your entire summer of recreation for your kids (just got their bikes, foosball table and NOT their solo skateboards Sept 1), family reunion/weddings/trips, ability to clean your house, cook/refrigerate food, launder (oh wait, what clothes, they're on the first too small truck!), eat from a table/with chairs (dining room table on 90 day late truck/kitchen table never delivered/neither is patio table or chairs), self medicate with OTC meds/nebulizer, clean (Rainbow vacuum/steam mop/carpet shampooer/stainless indoor dryer never showed up). AND, you're out $12,000 to them and about $10,000 more than you planned so far, due to money for recreation, eating out, cleaning services, laundry services, lodging (since the beds didn't show for a month).  BEWARE, you'll be in financial ruin if you use this company. PS: LOVE TO ATTACH PHOTOS, BUT OUR SCANNER/COPIER WAS BROKEN IN THE SECOND LOAD, AND CORDS TO CAMERA STILL CAN'T BE FOUND.  Damages include: broken copier, broken antique/discontinued wedding china and crystal, vases (not all of it, just what was obviously thrown on the truck), numerous cracked/gouged/broken pieces of antique furniture, foosball table gouged, MISSING furniture - antique/vintage, missing irreplaceable family items (furniture, antique farm sign from family farm)  Suffice it to say, it's the worst transition EVER.  .

5. B

   Bill S.

   Source: MoveAdvisor

   27 Aug 2013Paid $4,824

   Do Not Use This Company!

   We contracted with Ally Vanlines in April 2013 for a move that was originally schedlued for October 2013.  We paid a deposit of $1126.28.  Since we didn't have a specfic date we asked Ally if it was OK to change the date once we really knew what it would be.  On June 4 2013 we contacted Ally and told them that the actual date of our move would be August 1st.  They thanked me and said no problem.  Two weeks befroe our scheduled move I again contacted Ally Vanlines to confirm or move and they said it was scheduled for August 1st and there were no problems.  We cancelled our storage unit and moved out of our home scheduled for August 1st and were excited about our move to our new home in Arizona.  The day before our move, July 31st, Ally called us and said they could not move us because the truck was full.  WHAT??  They said they could pick us up in 4 days.  NO STORAGE UNIT, NO WHERE TO LIVE.  I said this can't be happening but they would not pick us up.  We scrambled to find another moving company at the last minute.  As the new moving company was picking up our stuff Ally again called and wanted our business back.  We told them it was too late we had to move and had someone else to do it.  I asked for our deposit back which they agreed to do.  They said 7-19 business days.  No problem.  That time came and went.  Still no deposit.  I contacted them again by email and got a call back from Ally saying rudly "dispute it with your card company"  I did this and contacted our State Attorney General, the Floriday State Attorney General and the Better Bisiness Bureau.  Still no depost after 4 weeks.  The response they gave to the BBB was we changed our move date and didn't five timely notification.  We gave 2 months notification.  So they lied to the BBB to keep our deposit.  I then wrote them another emai threating legal action.  I wrote this by email.  They blocked my emails from their system!  DO NOT USE THIS COMPANY!  USE AT YOUR OWN RISK!  They are scam artists and fraud.

6. K

   Kim M.

   Source: MoveAdvisor

   19 Aug 2013Paid $500

   Deposit.

   This mover never showed They still have not returned my deposit. Very hard to get anyone on the phone. Totally blows you off. They cancelled the move with me and have not sent my deposit back. When I finally get someone on the phone they state to contact my bank if I want my money back. Total scammers!! Beware!! I learned from this move to never trust a broker. They are not the person that moves you. My move cost $1800 more than the quote they gave me. Beware beware beware!!

7. C

   Charles

   Source: MoveAdvisor

   9 Aug 2013Paid $3,178

   Not pleased.

   I will tell you my experience. We gave them a 2 day window to pick up the furniture. Not only did they not show up they never called. I tried numerous times to talk to someone but my calls went unanswered. They finally called 4 days later to tell me a truck was on the way but it was way too late. We only had a short time window since we were moving from Arkansas to North Carolina. I had to rush to make other plans. Now they have charged me $1700 which I have disputed on my credit card. I never write reviews and obviously some people were satisfied with their service but for me never again. I would not trust this broker and futhermore as I saw on the news recently..never deal with a company that makes you pay upfront before any service has benn rendered. Charles.

8. J

   Jodi

   Source: MoveAdvisor

   31 Jul 2013Paid $4,200

   Worst Moving Company EVER.

   We originally hired Colonial Vanlines who notified me the day before our move that they didn't have a truck available and we likely couldn't move until the following week - like they were changing a nail or hair appointment.  We fired them (and fought for our deposit back) and hired Ally Vanlines.  Ally was great when initially speaking with them - they guaranteed they had a truck available and would be there on Saturday (still okay as we had to vacate by Monday).  Saturday came and went - no truck - no phone call - no-one answering the phones at Ally.  Hired yet a third mover for $2,300 more and they showed up and we moved successfully on Monday.  Have been fighting with Ally ever since trying to get my deposit refunded.  They broke the contract by not shwoing up.  The last person I spoke with, Frank the manager, was all apologies - "this never should have happend - I will expedite the refund for you today but, of course, it will take seven to ten days to post to your account."  That was on July 12th - have called Frank no less than ten times since the 19th and not one call has been answered, not one message returned.  Have now hired an attorney in an attempt to get the refund plus have them reimburse me for the additional expense of the thrid mover.

9. A

   Amein

   Source: MoveAdvisor

   19 Jul 2013Paid $2,000

   Move from VA to TX.

   Absolutely avoid. here is what happened. (1) Sarah Miller who was the first contatc sale person by telephone promised delivery within a week, specifically to pick up 6/22 and deliver no latr than 7/4. Well, deliver made 7/18. The qoute was for about $2,000 and they immediately charged $700 to ihold the dates and nititae the process (2) pick up was supposed to be between 12 and 2PM, but the driver did not show up until 5:10PM. I told him that the gate to the storage facility will close electroncally at 9PM and no ne will be able to leave after that. We had to put the truck in the way of the gate to keep it open. then at 9:50PM when everything was loaded on the truck he asked me to pay for packing and boxing (see below). (3) Sarah Miller said that all packing, wrapping and boxing is included, but the pickup driver after loading everything on the truck demanded about $1,300 for boxing and packing and asked me to sign a contract. I refused to sign the contract as is, so he wrote on the contract that I refused to pay and I wrote that this was supposed to be included. When I told that to Melissa from Ally Van lines she said that that was a misrepresentation. (4) to arrange for delivery, Natalie from Ally Van Lines called and said that I have to pay the balance before delivery is made, and they took my credit card number and charged $3,188. So, now the cost had jumped from about $2,000 to almost $4,000 and they are holidng our stuff hostage (5) when delivery was finally made, everything is soaking wet, and some items are damaged and broken, and some are missing (6) loading and unloading was supposed to be included in the quote, but they asked fr $75 for unloading claiming that they culd not get close enogh to the house (7) we found out that the driver had picked some one from the street to hel him with the unloading.   So, bottom line, they are brokers, it is a scam and a rip off. I will be filing complaints with the BBB and considering taking them to small claims court. If for nothing, but to help others avoid them and may be put them out of business.

10. J

    John B.

    Source: MoveAdvisor

    17 Jul 2013Paid $8,700

    Bait and switch - HORRIBLE.

    We have moved across the country several times with no issues.  This move from South Florida to Las Vegas was HORRIBLE. They pumped up the price once they had loaded our stuff on the truck, which was late, by almost 30% $2,500 more than the $8,700 guaranteed estimate.  Also the contract was by weight and then they bumped up the price for "too many cubic feet"  They were rude and careless.  Avoid these people at all costs.