American Moving Solutions LLC

Reviews

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1. J

   Jadyn M.

   Source: MoveAdvisor · Portland, OR to Beverly Hills, CA

   19 Jul 20222-bedroomPaid $3,630

   Well organized!

   They provide a excellent service. I hope that everyone will get this service. So thankful for American Moving Solutions LLC.

2. R

   Robbie C.

   Source: MoveAdvisor · Delaware City, DE to Dover, DE

   5 Jul 20222-bedroomPaid $1,300

   Excellent super

   awesome guys! Quick work! Very professional! The guys were super polite. I'll hire them again! we will recommended American Moving Solutions 100%!!!

3. M

   Madalyn Z.

   Source: MoveAdvisor · Center Hill, FL to Hampton, FL

   29 Jun 20223-bedroomPaid $1,650

   Best moving service

   Lot of stuff to move but they did it with positive attitudes. attention to detail, careful handling, and most importantly, no issues at all. Highly recommend!!

4. F

   Felton D.

   Source: MoveAdvisor · Compton, CA

   28 Jun 20223-bedroomPaid $6,330

   Awesome to work with!

   The sales rep was professional and responsive, and the movers that I worked with day-of were awesome. They took great care of all of my belongings, provided extra boxes for a few things.

5. L

   Lavina H.

   Source: MoveAdvisor · Tamiment, PA to Earlysville, VA

   27 Jun 20223-bedroomPaid $4,140

   They got everything in and up the stairs safely

   They moved quickly and got the job done. We were grateful to have found this company and will use them again. We highly recommend them to help with any move.

6. M

   Maximillian S.

   Source: MoveAdvisor

   20 Jun 20224-bedroomPaid $7,650

   Professionalism

   All moves are hard but especially after living in a home for 30 years. I cannot sing the praises of this company enough. Once my decision was made after calling many van lines, I chose the best one of all. After speaking with Scott several times and researching the company, I was very comfortable with him.

7. H

   Hattie M.

   Source: MoveAdvisor · Eastlake Weir, FL to Wakulla Springs, FL

   17 Jun 20222-bedroomPaid $1,680

   5/5 star

   The movers were great. Very friendly and professional. Completed our move efficiently. I highly recommend Company name.

8. R

   Richard S.

   Source: MoveAdvisor · Moscow, ID to Scottsdale, AZ

   5 Jun 20233-bedroomPaid $14,000

   Final cost 3 times initial estimate

   Final price for moving was nearly 3 times the initial estimate which was given after doing a thorough video walk through the house. Everything was seen on the video and yet the initial estimate underestimated the number of boxes and total space required by 2/3. The moving company selected by American Moving Solutions (acting as a moving broker), Atlantis Van Lines LLC arrived a day late, did a superb job of protecting furniture so damage was much less than the last time I moved, charged 20% more than the final estimate provided by American Moving Solutions, stored our household possessions for 4 months, and still would guarantee delivery only within a 3-week window of when it was requested despite giving a telephone commitment to deliver within 2 days of the date requested.

9. Z

   Zack A.

   Source: MoveAdvisor · Las Vegas, NV to Portland, ME

   17 Feb 20231-bedroomPaid $7,200

   Do Not Hire American Moving Solutions

   I called this company and received quote over the phone and signed and "Estimate." The company "estimates" the amount of cubic feet you will need for your move by asking questions about items in your home. I went from room to room giving exact dimensions, length x width x height, of all my boxes and furniture. American Moving Solutions came up with the number: 410 cubic feet, for about $3300. Great, much cheaper than Uhaul and PODS. Before the move, they check in to see if you have any other items to add on, and also, there seems to be a problem with the dimensions of my sofa, telling me someone didn't record it. I give the exact dimensions again, now my "Estimate" is 900 cubic feet for $7200. I added a few more boxes and they corrected the "mistake" on my sofa, but how did the cubic feet double in size, going from 410 to 900 cubic feet? Through this whole process, I was signing "Estimates" and giving deposit money. I called before the day of the move, questioning the higher estimate, and was told not to worry, it's hard to know how much cubic feet would actually be needed until the truck was loaded. On the day of the move, the movers showed up, and they are not from American Moving Solutions, they were a local moving company. I was not aware I had been dealing with a middle man/moving broker. Also, the higher estimate for $7200 was not an "estimate" at all, it was a binding contract that I had signed, and I was required to pay that amount. I was led to believe my 2 estimates were actually estimates - they were not. I had signed these documents with the word "ESTIMATE" in the title, but did not read all the fine print. It was a contract. I went back and forth with them on the phone, they kept telling me I signed the agreement, what's the problem? The problem is: I signed up initially for a estimated $3300 move and then signed an estimated $7200 move, thinking the price would be somewhere in the middle, most definitely closer to the $3300 estimate because I only added a few more boxes. I got scammed, these were not estimates, they were contracts. And it was a bait and switch tactic concerning the amount of cubic space needed, and it happened on the first phone call: I gave dimensions of everything in my home, and they told me it added up to 410 cubic feet, knowing that most people would not question that number because we do not realize what 410 cubic feet looks like in reality. Do you know what 410 cubic feet looks like? Turns out to be about equal to the volume of space in 1/2 of a small bedroom, floor to ceiling. There's no way everything my home could fit into that small space! They knew I needed 900 cubic feet because I gave them exact measurements, but they quoted me 410 cubic feet, knowing that most normal people have no idea what 410 cubic feet looks like. They lied on purpose, they knew I really needed 900 cubic feet, and I would not have signed up for a $7200 move, but I did sign up thinking it was just an "estimate." I could have got a PODS for $4500. They lowballed the cubic feet by half telling me I only need 410 cubic feet, and gave me an initial lowball estimate of $3200. On a later call, claiming there was a problem with my sofa, and me adding a few more boxes, the second estimate more than doubled in size, which I knew could not be correct, but I thought it was just an estimate, and I was told everything would work out on the day of the move when it was loaded onto the truck. I could not get my deposits back, and now it was the day of the move, so I ended up paying the $7200. My belongings were not even worth $7200, but the alternative was to stop, lose $2400 in deposits and start the whole moving process over with a different mover. I could have paid for PODS cheaper, I could have done UHaul cheaper, but they got me with the first low-ball quote, and I put down a deposit. My advice: do the move yourself, rent a truck and drive it yourself. Or, if the cost to move is more than what your furniture is worth, it makes financial sense to throw your stuff in the trash, and use the money these scammers get to buy yourself some new furniture in your new city.

10. R

    Ralph Q.

    Source: MoveAdvisor · Somerset, KY to Fort Worth, TX

    16 Nov 20223-bedroomPaid $18,457

    Beware of American Moving Solutions

    Earlier this year I contacted a few moving companies and selected American Moving Solutions (AMS) to handle my move from Kentucky to Texas. I spoke with “Stacy”. She was very good to work with and played a major role in why I selected this company even though her estimated cost was slightly higher than some of the others. All our conversations regarding the move were over the telephone. We went over household contents room by room and she compiled lists of contents, and she estimated cubic feet and estimated cost of my move. The original estimate was roughly $6,000 and included 30 days of storage enroute from Kentucky to Texas which I was told would be at no added cost to me. AMS contacted me 2 or 3 times prior to picking up my household goods and some further revisions were made to the estimated cost based on additional items identified that should have been included, like an added cost because an item was extra heavy, and additional costs for packing, etc. Also, there was an extra charge of $500 added for the unloading and reloading of my items at the storage facility. After several attempts to talk to someone about this added charge I was allowed to talk to someone called Jeanette. She would not even discuss the issue and said it didn't matter that AMS told me there was no added cost for 30 days of storage. She said the storage facility charged $500 and if I wanted to have my goods stored, I'd have to pay the $500. And in addition, I had to pay the $500 that very day! At this point I was becoming quite concerned about all the changes, and my estimated cost had gone up from a little over $6,000 to $9,400. Unfortunately for me, this was far from the end result. The movers came with a truck size based on AMS cubic foot estimate which should have been adequate for the move. It became obvious the truck was not adequate to handle the move. The moving company had to send a semi to the area and transfer my goods from the original truck they sent and then return the next day to load the rest of my goods. During all this fiasco, the cubic ft of my move was increased over the AMS estimate and my final cost went up from $9.400 to $18,457. I tried and tried over the summer months to make contact with AMS to try to get some kind of reasonable monetary relief for their gross mis-estimate of the cost of my move. It is most disturbing that NOT ONE customer care person would return my calls, even after I was told they would. I was stonewalled time after time and for the most part unable to get a human being on the phone - only automated messages. I got innuendos that it was the mover’s fault that the cost was so far off and I should talk to them. In addition, there was an innuendo that I must have lied about what was included in the move. I answered honestly all the questions asked about my household goods. I also provided a link to my real estate company which showed pictures of furniture and other household items in every room in my house. AMS is the “expert” in estimating the size and extent of moves, not the individuals who are moving and have never moved before. Also, it seems odd that AMS does not send anyone to a house to physically look it over. This was a very disturbing and disheartening experience. All I’d hear from AMS is that I should have done something different or I should contact the movers because they are the ones who charged me more. At no time did AMS step up and admit they made a mistake and would do something to make it right. AMS raves about their 5-Star reviews but you don't see m them out there. The customer service I received doesn’t even deserve 1-Star. Over several months of trying to make contact with AMS, I received NO response whatsoever until finally, a human named ”Bill” contacted me and stated someone would get back to me on a specific day and between the hours of 2-4 pm EST. Not once did that person or any person contact me. I have also reached out to the President/CEO of AMS and received no response. This is not 5-Star customer service. Based on what has happened I firmly believe American Moving Solutions has never had any intention to even discuss or address my concerns. For all I know, they probably feel good that their customer service department has successfully stonewalled another unhappy customer they grossly misrepresented. The only means of satisfaction or piece of mind I am left with will be to file complaints with Attorney Generals' offices in Florida, Texas, and Kentucky, as well as the Better Business Bureau. And also write as many 1-Star reviews of AMS as I can find outlining what a bad experience I had and how I was treated after AMS made such a gross error estimating the cost of my move and then was unwilling to admit to their error and was unwilling to take any action to rectify it. BEWARE of doing business with American Moving Solutions