American Moving Solutions LLC

Reviews

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1. B

   Barbara R.

   Source: MoveAdvisor · Charlotte, NC

   2 Oct 20221-bedroomPaid $3,500

   Bad

   Wouldn’t recommend at at! Very unprofessional, dishonest and the price they quote isn’t even close to what they really charge. I definitely made a mistake by having this company move me!

2. D

   Daren M.

   Source: MoveAdvisor · South Bend, IN to Wyoming, MN

   19 Sep 20223-bedroomPaid $5,300

   American moving solutions

   Please Read entire review...There are no scores for them if you have any human emotions left after you get through with them you will be lucky. They will take you to a place you have never been before then laugh at you when your there. Here is how it works they take your money to call another moving company to pick up your stuff then you pay the movers when they get there. [NAME EDIT] and there customer specialist [NAME EDIT] they will call you every Day until they get your payment then good luck getting ahold of them. Trust me if you do its because they slipped up and picked up the phone thinking I was someone else. Louann is the only person that will return your call and she is the venting person, poor lady she says she passes on the information to Eric and Larry but they never call ever. This is a bad company they say they have 5 star reviews B S. Its there own rating if you get caught up with them good luck you will just pay them to do what you can do just call the movers yourself. Why pay them 1000- 1500 bucks to just do your inventory and really that's all they do. don't forget the bed rail and frame scam too. that's a good one after you get everything on the list another person calls you [NAME EDIT] and asks if your beds have a frame and side rails. (really ) they charged me another 500 dollars for two bed frames and side rails. The whole thing is a scam you can do this yourself don't get caught up with theses people. Again these are bad people and this is a scam to get your money to do the same thing you can do. just call a moving company not a bunch of scammers like these guys are.I am reporting them to the Better Business Bureau of FLA. for there pitifully poor business practices.

3. B

   Bala V.

   Source: MoveAdvisor · Rocklin, CA to Prosper, TX

   7 Sep 20224-bedroomPaid $9,200

   American Moving Solutions is a Fraud Company

   This company is a fraud company, do not go with them They estimate way less than actual space and we have sent all pictures of bulky items and dimensions of all major furniture. The boxes were accurate. In total they had 4 review calls and i had shared all the pics and all bulky items. When the movers arrived they estimated 75% more i.e.724 cu.ft and demanded $7000 more than the actual estimate. Do not trust this company and people like Randy, Eric and other QA folks may talk nicely to earn your business and get the deposit. It will be a bummer. The worst of all is their General Manager Janet - She is the manager as of Aug 19 2022. So arrogant and to cover their teams mistakes would blame us and not let us to talk. We negotiated to pay $3000, which was still unreasonable, but we were ok to pay so the move could happen. But Janet the manager is the most arrogant and we had to cancel. DO NOT GO WITH AMERICAN MOVING SOLUTIONS.

4. M

   Maria F.

   Source: MoveAdvisor · Destin, FL to Fresno, CA

   31 Aug 20221-bedroomPaid $7,000

   Not a moving company only a brokerage

   Company is not forthcoming DOT number is not valid, select movers from indeed. Once they get you in a contract they forget to tell you that it’s nonrefundable deposit! They also increase the price by $2000 check Better Business Bureau with all of the complaints on this company

5. W

   William H.

   Source: MoveAdvisor · Freeport, TX to Dingmans Ferry, PA

   9 Aug 20223-bedroomPaid $11,000

   Do not hire this company

   First off, they are a broker not a moving co. They hired Ideal Moving for my move from Tx. to Pa. And yes, Ideal Moving jacked the move cost up $4000. on move day. On delivery day they off loaded the semi and I unpacked everything. I now have a list of 24 items damaged or totally destroyed. The worst was my wife's Moms antique curved stainglass lamp shade. What really chapped my A-- was two of my prized fishing rods had the tips broken off. Part of the problem was that Ideal moving took all my stuff to a warehouse in Dallas, off loaded everything then waited for an available semi to load and make the trip to Pa. Please go with an actual moving company for your move.

6. G

   Gina A.

   Source: MoveAdvisor · New Orleans, LA to Houston, TX

   6 Aug 20222-bedroomPaid $6,000

   Terrible Company with Abysmal Customer Service

   This was the worst moving experience that I've ever had. I chose AMS for a couple of reasons – 1) They promised that the move was inclusive of most charges, absent my underestimating my items, and 2) they only hire A-rated companies. Neither of these things was true. They hired an F-rated company, which hired another F-rated company. Reviews indicate that both companies are notorious for finding extra cubic feet and for delivering stuff late, damaged or not at all. I chose the moving date of June 29 because AMS told me that since my move was 377 miles, my things would be delivered in "one or two days" . When the movers arrived, they tried to get me to sign multiple incomplete documents. The driver literally shoved them in my face 3 times and made it perfectly clear that they weren’t doing anything until they were signed. As I informed AMS, they dropped my TV while still in my apartment from the top of a 6-foot pile of boxes. They also, apparently because they didn’t want to reopen the truck, stuck my onto the back of the truck. At the end of the move, the movers had magically found an extra 400 cubic feet, and in essence, doubled the price of my move. My box count was correct, and the only thing that I forgot was my elliptical (it’s not a big one), and we had left some wiggle room of several cubic feet when AMS did my final inventory check. At that point, I had no choice but to pay because they had my stuff. I informed AMS about these issues. After being promised delivery several times and several no-shows, my things arrived 16 days later and were severely damaged. I had informed AMS several times that my things were late; I was told that they had 14 days to deliver and called a liar when I said that I was promised my things in 2 days. Also, regarding my TV, I was told "it wasn't like they threw it to the ground on purpose, did they?" That was typical of my customer service experience. They are extremely unprofessional. I requested money back, as I certainly did not get what I paid for. Nothing.

7. R

   Randy P.

   Source: MoveAdvisor · Metairie, LA

   28 Jul 20224-bedroomPaid $13,000

   Total Con Artists

   We reached out to this company to do a move for us. From New Orleans to Kansas. We confirmed the estimate twice , did multiple virtual walks, gave a complete list of items, very straight forward, $13k. They subcontracted the job out, and the crew that showed up said they wouldnt move it unless we agreed to pay $34K. We compared the quote to what they had and it was exact. they came back to us with 6 different quotes going down to $18k. Then when American Moving Solutions canceled the move, the crew came back with another offer. Total con job looking to take advantage of us on the day of the move. there was absolutely no reason for this. Beware that the contract you sign only protects them, and they contract with Con Artists. It would be zero starts if this allowed that.

8. J

   Javaughn G.

   Source: MoveAdvisor · Dunellen, NJ

   24 Jun 20221-bedroomPaid $3,000

   SCAM!!!!!!

   Do not even waste you time contacting this company it's a scam they all out for you deposit. They'll keep in contact all alone until they get your money they go mia or call you back with additional charges.

9. S

   Shemika M.

   Source: MoveAdvisor · Conroe, TX to Dunellen, NJ

   23 Jun 20221-bedroomPaid $2,970

   100% DO NOT RECOMMEND.

   100% DO NOT RECOMMEND. My move was quoted at $2970.00. I paid a $1039.00 for a deposit on the 20th June 2022 for moving services. On the 21st, they sent me a list with everything I was going to be moving and while I was boarding my flight, Jeannette Carter from customer service called me and I realized that my wall pictures and a floor lamp were not included on the list. She said that would be an additional $500+ and I was shocked. She asked for authorization to charge the card on file to which I declined. She then said they can give me a discount which will be about $395.00. instead of the $500+ to be added to the $1039.00 I already paid. I then told her, Jeanette Carter that I'll have to call her back after the plane landed because I was getting ready for takeoff. I called back but didn't get an answer. The next morning, 22nd June, still no answer, so I left a message. I then reached out to a local company who had a better offer, so when Jeannette finally called me back a few hours later I told her I wanted to cancel with them. She then said I have to send an email because they don't do verbal cancellations. They then replied to the email I sent and said my deposit is nonrefundable after 72hrs of payment and that they're a broker company and the nonrefundable fee goes to them trying to locate a moving company. I then called this morning and she repeated the same message and said I'm not getting my $1039.00 back. How can you keep $1039.00 for services you never provided? I was still within the 72hrs of cancellation. Like who can I talk to to get my money back? I work too hard for the little that I have and I have a child on the way. This company is an absolute fraud! I need my money back, all of it!

10. M

    Michael W.

    Source: MoveAdvisor · Sandy, UT to Buena Vista, CO

    21 Jun 20223-bedroomPaid $13,000

    Scammers

    Run away. These dudes are just looking to scam you out of a deposit. They have called me about 50 times in the last 24 hours because I wouldn't give them $6500 over the phone.

    Response from American Moving Solutions LLC

    We are sorry to hear this. We completely disagree with you as to the narrative of your experience. You came to us for a moving quote on 6/19/22 through one of our advertising partners. According to our phone records there were five (5) calls placed to you, because YOU requested information. These five (5) calls took place from 6/20 - 6/22. Also, according to your file with us we see no quote was generated nor sent to you. In fact we have no record of even speaking with you. If you are going to take the time to post a negative review, at least be honest and truthful. It's not a good look when someone takes the time to go online and bash a company for no good reason. Your file has been deleted from our system.