American National Van Lines

Reviews

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1. M

   Mills

   Source: MoveAdvisor · Boynton Beach, FL to Northport, AL

   29 Mar 20172-bedroomPaid $1,335

   Cost less than quoted!

   I was extremely happy with everyone from the customer service person, to the quoter that came to my house, to the driver and his 2 helpers. Everyone went above and beyond and got my move done in less time than quoted which resulted in a reduced cost! Highly recommend them.

2. M

   Mrs D.

   Source: MoveAdvisor

   25 Aug 2014Paid $4,200

   Helped me Move.

   I was super nervous to use a moving company after reading about all the scams, but I am sure there is a reason I didn't find anything bad with this company. Ryan was extremely helpful, seemed like he has been doing this a long time, and I told him I would write a good review once I received my things. Movers were ON TIME, polite, inventory was exact, delivery was earlier than expected, and No damaged goods. Not sure what else there is to complain about but this company made my move completely stress free. Thank you. .

   Response from American National Van Lines

   Thank you for your feedback! If you are ever in need of a mover again, please give us a call!

3. K

   Kimberly

   Source: MoveAdvisor

   16 Jun 2015Paid $1,600

   Competitive.

   Great price for my long distance move. They were courteous and helpful. Reduced my stress level tremendiously with the moving price. They work with payments. They arrived on time and had good communication.     This company was very professional, honest, and not only was the customer service extraordinary, but the moving crew themselves were extremely professional. They would not even accept my TIP!! I highly recommend them, and wish that more people with a positive moving experience would take the time to write reviews to help out the owner of this company.  I even helped them with unloading my goods and they helped me get a few things upstairs at no charge. Would reccomend to friends. .

4. L

   Leon K.

   Source: MoveAdvisor · Lincoln, NE to Salisbury, MD

   3 May 2022StudioPaid $4,136

   Scammers

   I have been trying to contact this company for two days after my pick up date. After providing exact measurements of my items 3 weeks before my move, they increase the estimate from $2500 to $4100. I paid the 2 deposits and awaiting the pickup. At pickup, they wanted to charge me an additional $8000 as my items would take more room in the truck than was allotted for it. What was the point of measuring my items and counting the containers if they weren’t going to allot enough space. I plan on disputing the deposits and involving my business lawyers as this was a business move and is now negatively impacting business income as I don’t have my items. The moving company that showed up also demanded cash payments only. Having worked in the moving industry for 3 years, I know this provides a means for them to skip out on insurance claims as they can state the items were never moved by the company

5. T

   Troy W.

   Source: MoveAdvisor

   30 Nov 20214-bedroomPaid $9,100

   They are great until they get your deposit

   Great company and attention UNTIL they get their deposit. After that, good luck on getting information like what day EXACTLY will the moving truck arrive?? The dates that they have in RED on the contract are apparently suggested pickup dates. So, if you are closing on a home and need to be out on a specific date based on the information the moving company gave you…..well, you are on your own with no recourse. Good luck getting information from them. They won’t call you back, apologize, or admit to inconvenience. It’s best to never ever ever ever call these douchenozzles.

6. P

   Philip C.

   Source: MoveAdvisor · Lecanto, FL to Wellington, KY

   11 Oct 20212-bedroomPaid $11,500

   moving from Florida to Kentucky

   what a terrible company ? first quote was $6500.00, and had to pay $1900.00 ..second quote was $9800.00 and had to pay $1800.00 more then a completely different company showed up to pack my stuff...the head guy threatened to leave if I didn't promise to give him 10% tip ...now they say the truck my furniture is on is to big to get in my driveway and they want another $1300.00 or they will just move on and not deliver my stuff...almost $12000.00 later still don't know what time my stuff is coming ?. Stay away from this company please

7. S

   Shailaja K.

   Source: MoveAdvisor · Houston, TX to Scottsdale, AZ

   24 Jun 20212-bedroomPaid $800

   SCAMMERS

   Don't trust at all. As seen in the early reviews everything is correct word by word. First they give to nicest person to make a deal ,deposit payment with debit card etc. And they give to customer care who are very rude when time comes to near. For me they didn't make it on the date which I given , I booked my flight tickets, end of the lease date . And simple said we cannot come on 24th..make it to 30th but we are not sure this is the reply I got from them. They refused to give the deposit. A Big Thumbs Down for them !!!!

8. B

   Burke T.

   Source: MoveAdvisor · San Antonio, TX to Mesa, AZ

   17 Jun 20214-bedroomPaid $8,700

   Dishonesty sales practice

   The sales representative tells you that there is no penalty for reserving with a deposit. After I provided a deposit, I decided to go in a different direction. In the contract, it says there will be a 10% charge for cancellation. I called the company to cancel and let them know the salespeople tell customers there is no penalty. They apologized for one of their sales reps being dishonest with me. The customer service rep told me that they would rather be honest with customers and earn trust. However, instead of listening to the recording of my sales call and refund based on the salesperson's misrepresentation, they charged me the entire deposit. I called customer service again and was informed that I should have been told I would get the entire amount charged and that I would then be refunded the deposit minus the 10% fee. I asked how long it would take the get the refund I was told to call back in a week. I would not recommend this company and do not appreciate the dishonesty and lack of customer service of this organization.

9. K

   Kaylon C.

   Source: MoveAdvisor · Phoenix, AZ to Hartford, CT

   16 Jun 20212-bedroomPaid $3,140

   Aweful customer service

   Received very rude service fromJonathan Helko. I told him i was feeling pressured when he told me to put him on hold and call my husband to get approval to move forward When i told him i was feeling pressured he immediately got condescending and rude and defensive. Definitely will not be using them.

10. K

    Kimberley J.

    Source: MoveAdvisor · Hartford, CT to Plainfield, NJ

    7 Jun 20211-bedroomPaid $2,300

    Most pathetic service

    I inquired about a quote from CT to NJ, they offered an unreasonable amount. I declined the offer, they kept calling 5-6 times a day and forced me to speak to their moving specialist who was very very rude and tried to sell their schemes although I wasn’t interested. I kept repeating that I did not want their services, they conveniently hung up everytime. I had to block their contact to avoid getting so many calls. I would highly NOT RECOMMEND these services. They think no end of themselves. The company has to understand that there are other competitive companies offering reasonable prices and who are often kinder that their ‘moving specialists’.