Ameritex Movers, Inc

Reviews

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1. W

   William R.

   Source: MoveAdvisor · Houston, TX

   29 Jul 20223-bedroomPaid $3,000

   THE WORST EXPERIENCE EVER!!! BEWARE

   I don’t know where to start but this experience with Ameritex was truly THE WORST EVER EXPERIENCE I ever had with any company not just a moving company. If I could give it ZERO stars I would, better yet this company and my experience this truly deserves a negative rating. My move was on June 29, 2020 and it is now July 29. I have given this company numerous chances to reach out to me and over the course of the month I have talked to one person and that was earlier this week and that one person didn’t have any solutions and said a manager would call me and he has yet to call me. This left me no choice but to write this review. I will elaborate on this review at a later date but the key points of this TERRIBLE experience is below. My bullet points • Takes advantage of costumers: Paid almost 3K but if I did it like I asked it would have been half as much. I left up to the so called “expert” to provide the best way for me to move. • Did not provide what they said they were going to provide: No wardrobe boxes or tv boxes and had to pay for extra boxes since the wardrobe/tv boxes weren’t provided. • Workers took a couple of sh!ts at property when told that the complex was out of water for a few hours due to plumbing work. Didn’t find out until next day cleaning the outgoing property • Workers although were nice and worked hard they took a hour break and I paid for 30 minutes of it. • Response/Communication was/is god awful after I expressed my concerns. • Its been over a month and I have yet to talk to management about my experience.

2. T

   Thomas W.

   Source: MoveAdvisor · Houston, TX

   7 Jul 20221-bedroomPaid $1,000

   Moving Problems

   Do not use this company. They attempted to overcharge us for boxes and shrink wrap. We caught them and they admitted the "error" and adjusted the bill. Two of my wife's rings were missing after the move. I can't prove anything but they didn't just disappear. Watch them closely. We hired them to pack as we are elderly, and they just threw everything in boxes willy-nilly. Again, watch them closely. I am not by nature a whiner. This is the first negative review I have written. I will never use them again. Their legal structure is also a problem from a liability and risk standpoint. Their lead mover is not an employee; he's an independent contractor. Further, he hires his own crew who are independent contractors to him. The effect is that Ameritex is doubly insulated against complaints.

3. M

   Mike L.

   Source: MoveAdvisor · Houston, TX

   10 Apr 20221-bedroomPaid $300

   Ameritex - Never again

   We have used Ameritex Movers three times since moving down to Texas in 2019. The first two times they were great. This last time in February 2022 they were horrible. A crew of four men showed up to move us from a one bedroom apartment to another one bedroom apartment one floor down in the same building. They came and moved us like "bats out of hell" and in the process severely scratched one of our bedroom nightstands. We noticed the damage after they left. We took pictures, researcher the value of the nightstand (bought in NJ from Macy's) and submitted everything along with the requested paper to Ameritex. The claim was denied and no reimbursement of the damage was made. Shame on Ameritex. You had a valued customer who used your service multiple times and you choose to turn and look the other way. A modest monetary credit and an apology would have gone a long way. We will never use your services again. Buyer beware.

4. H

   Heather W.

   Source: MoveAdvisor · Houston, TX to Spring, TX

   16 Mar 2022StudioPaid $945

   If u want ur belongings stolen go ahead hire them

   have used Ameritex Movers twice. Both times major issues. The first time I moved across the country with all my furniture, cats, plants in a uhaul. I had a scheduled date & time for them to unload my uhaul. They cancelled which caused me to have to get a hotel. It was very challenging b/c of the plants & cats. When they finally did come the entire move only took them 90mins and the team was great. I decided I would use them again for the next move. I requested to have that same team of people, but that did not happen, eventhough they said I would. On 1.17.22 they were scheduled to be there for 2-7pm. I waited all day then at 7:15 they arrived. It was not the same team. When the crew arrived the leader reprimanded me for not having all my things packed. I hired them to move and pack. I had already moved a majority of the boxes myself so I knew this was going to be an easy job. They did not bring the proper tools to pack & instead used my sheets by tying them together & wrapping up my clothing. I had to cut my sheets to get my clothes. There was really not that much stuff. I have no idea what took them so long to get to my new house. They arrived to my new house very late & I noticed I was missing 1 large planter that is 12ft tall. I contacted the company several times & was told the manager would contact me, but no one did. When I went to my old apartment I noticed they never packed up anything in the kitchen. All the doors were wide open. They ransacked my fridge and they threw bottles and cans all over my living room. A/C was blasting and all the lights were on. They didn't finish packing up the kitchen, bathroom, bedroom our 1st patio. I had to rent a uahaul and finish the move myself. When I finally got all the unpacking done I noticed that I was missing several items: a playstation with 2 controllers, 6 games, 3 large paintings. I was charged 943.75 this time & last time only 300. Manager never contacted me. The employees are thiefs. The person I spoke to told me I was supposed to stay and watch their employees and honestly I gladly would have if they starts during the time they had said. I have a child with special needs who needs medication at 8am & 8pm. If they would have told me in advance I could have hired a sitter, but leaving me no other choice I had to leave to take care of my child. Regardless, why have a team of employees who cannot be trusted?

5. J

   James S.

   Source: MoveAdvisor · Houston, TX to Austin, TX

   24 Oct 20211-bedroomPaid $1,000

   Don't use these guys

   The opposite of a stress free move. The movers accidentally knocked our sofa into the wall, leaving a (4"x4") hole in the sheetrock wall. It was a mistake they made - not a big deal in and of itself, but the company's response has been atrocious. It cost me $700 to get the hole fixed, so I filed a claim with Ameritex to get refunded and sent them the receipt. They told me it was not covered by their policy and sent me a check for $100 instead. Very disappointing that they would not cover something that was clearly a mistake on their end. Would never use these guys again. If they accidentally knock into your garage or damage your house in any way you will be responsible for the damages! Would think twice if you are going to use them, if you can afford to cover for their mistakes. I had a small move, so the $700 I had to pay to get the wall fixed nearly doubled the price of my move. They could have kept me as a customer by reimbursing me for their mistake, instead they have lost a customer for life.

6. J

   Jessica K.

   Source: MoveAdvisor · Houston, TX to Bellaire, TX

   25 Aug 20212-bedroomPaid $400

   Showed up 30 hours late

   Stress-free move? More like move-free move! We booked them for Sunday and despite three calls confirming our move date, they didn't show up on Sunday. In the morning, when they were 3 hours late, someone in the office assured us they would be there within the 7 hour window we were given. We woke up early to wait around all day without a call that they were going to be late or cancel. After noon nobody even answered at the office. Nobody ever showed up. On Monday they tried to re-schedule and kept lying to us about when they would be there. Eventually they showed up at 4:15pm Monday, 30 hours late. Movers themselves were good, but the customer service could not have been worse.

7. G

   Grazielly C.

   Source: MoveAdvisor · Houston, TX to Cypress, TX

   5 Jul 20214+ bedroomPaid $1,450

   The worst experience ever

   This company is anything but “stress move experience”. The crew showed up with a truck way too small and did not speak English. They did not respect our requests to load the truck in a way to protect our itens, and complained about us to their supervisor. Our rugs got to our new house all vender and full of uneven surface, our kitchen items broke, our furniture was severely damaged, and our new house got dents on the walls and baseboards they even damaged our brand new refrigerator that was installed on the same day by another crew. Their supervisor called us due to his crew complaints about us and did not take our side of the story. They did not offer a second trip to pick up the other items that did not fit in the truck that was way too small and not properly loaded to optimize space. They even treated us like their were doing us a favor and were very disrespectful when speaking to us. No refund has ever been offered for all the headaches and damage caused us, regardless of our complaints. Please do yourselves a favor and never hire these guys.

8. T

   Tasha A.

   Source: MoveAdvisor · Cypress, TX

   15 Jun 20213-bedroomPaid $1,125

   The Title a stress-Free is just Click bait

   This was the most worst and stressful moving company there is. They gave me a window time 8-3 and said don’t worry, we will call you with a shorter window the day before your move. They called me the day before my move was scheduled. They gave me a shorter window 8am-11am. Everything seemed fine until the actual day of the move. The day of the move 10:13am came I was worried, so I called 3 times no answer I called again, They advised me that the arrival time will be 50 minutes. (That was past my window time) I really needed to move this day and obviously I could not go with another moving company at the time. 50 minutes passed by. I received a text that said your driver will arrive in 62 minutes (yes this was after the 50 minutes) the actual arrival time was 2:36pm (absolute worst) Yes 2:36pm. So now let’s get into the Move: They knocked my thermostat off the wall so hard, it fell downstairs. I asked what happened and they stated they didn’t know, no one knew. They end up dropping my dryer outside in my driveway on the ground from the truck. I ask what happened, they didn’t know. When it happened they looked around to see if anyone was looking. I have ring video and he captured the whole thing. I tried to report it soon as it happened ( of course there was no answer) before they arrived they told me that they do not unplug or plug any appliances. So when the dryer fell They asked if I wanted to have them plug it to see if it work. We are already on a time schedule for them to unwrap the dryer bring it all the way back in the house and plug it up imagine the time. Then I advised them I was told that you didn’t even plug up any appliances. They just looked at me. I told them to put it in the truck I will be making a report to their boss. Now on to the location, I confirmed they had the correct address, they asked did I want to follow them or they follow me. I said I will follow them. I started following them, they were going the wrong way (kept adding time) I had to get in front of them and tell them to follow me instead. Then after unloading everything to the storage, I called their boss again to report the dropped dryer. They said I need to take photos of the damaged ( remind you the washer & dryer was the first thing to be placed in the storage) I said I have the entire video when it was dropped. They wanted pictures. I’m getting my house built I didn’t plan on taking anything out the storage for 6 months. Long story short The moving company name was stress free Movers this has been the worst and stressful move ever, needless to say I will never use them again from my move to the new house they will not be getting my service. The cost was over 1000$. I ordered 3 men and a truck. The completion time was around 11:40 PM. So 2:36 PM till 11:40 PM (9hours) I had something planned this day, since I was told the window was 8-11a. They showed up 3hrs later. All they had to move was to 2 Bedroom sets,1 living room set, washer and dryer, 1 treadmill and boxes.

9. J

   Jimmy F.

   Source: MoveAdvisor · Houston, TX

   22 Jul 20201-bedroomPaid $250

   Dont Hire This Comapny, if They Break They Dont Pay. Read More At: h.

   DONT HIRE THIS COMAPNY, IF THEY BREAK THEY DONT PAY. This company is such a scam when it comes to refunding you for broken items. Their movers ended up breaking my 65 inch curve Samsung tv, and offered me a measely $107 dollar check that I will not be depositing. They have a stamp on the check that says upon cashing the check I'm releasing them of any liability. Well truth of the matter is I'm not releasing them of anything. I'm disappointed I called this company and was assured that they had the equipment to move a tv and they ended up breaking my tv that cost me $1,300 and change in 2017 or 2018. The process to acquire this upsetting check was 2 MONTHS and some weeks. Save you your items for a different company and don't use ameritex they don't refund you correctly.

10. J

    Jo L.

    Source: MoveAdvisor · Houston, TX

    19 Jul 20201-bedroomPaid $300

    Most stressful move ever ! Deceptive pricing !

    “Stress free move” this has been the worst most stressful move to date . The move is scheduled for 2-5 pm .they call at 9:30 to say they are on their way . I call the office stressed out cause they can’t come early cause I don’t have the elevator reserved till 2-5 as clearly stated when I made the reservation . Ok so then they agree on 1 pm and I say ok again on the unload part we don’t have the elevator till 2-5. They text that they are coming at 12:30 pm again to early . I tell them they have to wait till 1 . Takes 20 minutes to load and now we are super early and have to wait for the dock off the clock. It’s 2 they get it unloaded and I go to pay of which I already paid a $50 deposit on . They charge me the 2 hour minimum of $250 . Well they refused to apply my $50 deposit and told me that was a trip & truck fee. Total deception calling it a deposit . I will never we recommend them or use them ever again. So I paid $300 for 45 minutes of a move . Stay away unless you want to get ripped off.