Authority Moving Group, LLC

Reviews

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1. L

   Laura C.

   Source: MoveAdvisor · Los Angeles, CA to Tampa, FL

   26 Aug 20211-bedroomPaid $2,375

   Worst Company- SCAM

   This company is HORRIBLE. Worst group of people gathered in one business. They gave me a bogus quote, then hired 2 guys from Craigs List and then will not return my customer service calls. Ive left at least 15 messages. I out down a deposit of $1000, did not do the move with them and then when real movers showed up, I realized they underbid my move by 3000 Cubic feet, RUN Don't WALK. They also told me I could only pay by ACH check. Also major scam, when you pay that way, you can not dispute with your bank. THEY ARE SCANDELOUS LIARS

2. J

   Jocelyn H.

   Source: MoveAdvisor · Saint Paul, MN to Seattle, WA

   5 Aug 20211-bedroomPaid $3,500

   READ! SORT REVIEWS FROM LOWEST RATINGS! NEVER AMG

   Never use this company. Make sure you go to Google Review, and sort the reviews by "LOWEST RATING" before you make a decision. I hope you decide AGAINST this company. Make sure you tell others NOT to use this company as well. Here is my case: I had a call with James Perkins. He was very kind and helped me throughout the process. Because of him, I proceeded and made the deposit. I paid $700+ deposit using ACH. Later, I read Google Reviews sorting from the lowest rating -- oh my god, people tell tragic moving stories using this company! Within 70 hrs, I followed the company's cancellation policy and canceled my service reservation. I called James Perkins to inform him. Within minutes of the call, I received a call from Steven Ross from the company. He wrote me an email promising a full refund on Jul 7. Later, I battled with the customer service and the billing department. They do not use direct deposit and insisted of mailing me a check. They use a team of messengers to talk between you and the billing department. They take your messages and will call you back. They never call me back. They said they were going to mail me a check. The rest of the story, it has been more than 1 month, and I still have not received my $700+ refund and have not received a call back.

3. J

   Jasmine K.

   Source: MoveAdvisor · Philadelphia, PA to Los Angeles, CA

   31 Jul 20212-bedroomPaid $6,500

   DO NOT USE THIS COMPANY! ITS A SCAM!!

   If there was a way to leave negative stars I would. This company is terrible and they falsely advertise their services. AMG is NOT a moving company despite the photo on their page of a man wearing AMG branded clothes. They are broker, but they won’t tell you that. Once they collect the initial payment, they shop your job around to movers who will do the job for very cheap rates. Theses other companies are not required to abide by any of the details in the contract you sign with them. Additionally, they do not stick with you through the move. Once you pay, they disappear and all your calls are routed to an answering service. And they never call you back. only time I got response back from them was AFTER I contacted the Better Business Bureau. At which point they responded one time and then disappeared again. Not only is the customer service practically non-existent, but the amount they quote you will be at least $1,000 off. When the third party company comes to move your things onto the truck, they will get all on the truck AND THEN they’ll tell you that you AT LEAST $1,000 more and half of it needs to paid right then. And there’s nothing you can do. Then the third party company that picks up your stuff will shop the cross country move to yet another third party company, and they will also tell you that you more than what you agreed to pay with the first third party company. You can pay it or they won’t deliver your things. And keep in mind, the company you originally booked with, Authority Moving Group, they will not help you. THIS IS A SCAM!!! TERRIBLE SERVICE!!! THEY ARE LIARS!!! Please do not book with them. I’ve had a terrible experience. And it’s happened to so many other people! The reviews on their page are lies! If you google “Authority Moving Group Reviews” you’ll see the truth. Take your money to a reputable company. It may cost you more, but it’s worth your sanity and the safety of your things.

4. S

   Sarah G.

   Source: MoveAdvisor · Saint Louis, MO to Richmond, VA

   30 Jul 20212-bedroomPaid $5,500

   Movers left without my stuff because I wouldn't give them more money!!

   This company is terrible. On my moving day, I spent 3 hours going back and forth with the customer service rep (had to keep leaving messages because there was only one person) because my movers kept telling me that they needed more money for the move upfront. They then wanted me to write the money order in their name when I was told to write it to the companies name. Speaking of that...the company I was given wasn't known by the movers. I tried to contact the actual moving company, but had to leave a message again. I eventually got a hold of them and they said they had never heard of me and told me that I might be getting scammed! Not something you want to hear. I finally demanded to speak with the movers boss who informed me that he works for 2 different moving companies and the other company the movers knew was the other company. I told that I called the contact number I was given and was told that I might be getting scammed, and the guy tells me that there are 2 moving companies with the same name...therefore AUTHORITY MOVING GROUP gave me the WRONG information!!!!! I called the customer service rep no less than 6 times in 3 hours, because every time I thought things were resolved, something else came up. At one point the "foreman" (if you can all him that) told me to hang up with them because they didn't know what they were talking about. Finally after 3 hours, I thought that we had things settled and the "foreman" asked for extra money again!! When I told him no, he left and told me that someone else would have to come!! After calling the customer service rep AGAIN...she put me on hold...after 45 minutes a truck pulls up and it's the same guys who left in the first place...at this point I definitely no longer trust these men and called her back. I told her that they broke the contract when they left and I was told by them that different people were coming, so that is what I expected. They of course couldn't get me anyone and I told her that I wanted my deposit back because they didn't hold up their end of the bargain. She told me that the manager and/or the assistant manager would be calling me. I'm glad I didn't hold my breath because it's been 4 weeks and haven't heard a word. Do yourself a favor and rent a POD and hire local people to load and unload for you...much cheaper, less hassle, and they care about their customers because they take responsibility if something goes wrong!

5. K

   Kevin D.

   Source: MoveAdvisor · Durango, CO to Bentonville, AR

   9 Jul 20213-bedroomPaid $10,500

   Do not hire this company!

   They say we’re here for you all the way but they are not! The first call they do everything to get your money but after that , forget it. No return phone calls. They told me a 5 star company was going to take care of me. That was Atlantis Van Lines and after 5 weeks I still don’t have my belongings! This company is a broker to find you a mover. After that they disappear. NO ONE WILL RETURN MY PHONE CALL. They told me it would cost about $6,000 for the move. Atlantis is charging me $10,600 then you don’t know what’s going on. Atlantis sent me an email on June 19 that a truck was enroute. Never showed up. Then they told me it will be here July 7, it never showed up. They make a great sales pitch but don’t fall for it. Take my advice and do it yourself. This is BS!!

6. C

   Catherine C.

   Source: MoveAdvisor · Tampa, FL

   2 Jul 2021Partial movePaid $5,700

   Mive from Pittsburg pa to Florida

   Horrible. Absolute nightmare!!! Biggest mistake ever!! Quoted one price when movers arrived wanted to charge 3 times the quoted price. Had to rent a uhaul for the balance of my move!!! Not enough room on the truck even if we were to pay the additional fee. Horrible customer service will not return phone calls, text messages or emails. Just terrible!

7. U

   Usha B.

   Source: MoveAdvisor · Dublin, CA to Cedar Park, TX

   28 Jun 20212-bedroomPaid $4,100

   don't ever book with them big time cheaters

   these guys are big time scammer until you pay the money they are sweet and after that they show their colors. It's stressful and worst nightmare dealing with them and their quality center.

8. C

   Chad H.

   Source: MoveAdvisor · Holt, MI to Summerfield, FL

   27 Jun 20213-bedroomPaid $15,000

   Prices changed significantly & we had lots of lost and damaged items.

   I would never use this company. They are so bad I'm committed to making sure others don't have the experience we had. These clowns moved us from Michigan to Florida in late 2019. They are not a mover. They get around being held accountable by just facilitating your move. They pick the cheapest company to move you and then wash their hands of you on the day of your move. We had significant amounts of damage. Things that can't be replaced. They also lost several items including parts of our bedroom outfit including the footboard to our bed. They never did anything to rectify this and never compensated us. These are the last people you should use

9. S

   Snneha N.

   Source: MoveAdvisor · Oakland, CA to Glen Oaks, NY

   24 Jun 2021Partial movePaid $2,000

   Horrible Customer Service - DON'T USE

   My original movers cancelled, so I requested a quote and got a call from one of their reps. I was in the middle of a conversation when I get a call from a number that looks like the one my original movers use, so I politely asked the sales rep to call me back, for I needed to take this call. I answer and it turns out to be another sales guy from the same company. I hear guy 1 yelling at guy 2 for talking to his customer. They start bickering while I am still on the line, and guy 2 basically says "I don't care about the lead, you can have it." Well... that's a promising sentiment to have about a customer. So I get transferred back to guy 1, who then gives me attitude for hanging up his call, only to talk to his colleague. I explained why I did that, and when I mentioned how I didn't appreciate his comment about not caring about leads, he hung up on me. If this is how you are as a sales rep, I cannot even imagine how they are when it comes to actual dispatching and pickup/delivery issues. I am not sure who they got the ratings on the site I was using, but I suspect there was some foul play there. Moving is already stressful - do yourself a favor and AVOID THESE GUYS AT ALL COST!

10. G

    Greg B.

    Source: MoveAdvisor · Inver Grove Heights, MN

    24 Jun 20213-bedroomPaid $4,500

    The company is a racket

    Thank you to all the reviewers on here that have saved my family an almost certain horrible experience. We read the reviews and cancelled service 2 hours after hanging up with them. The sales tactic was to take inventory over the phone and produce an instant estimate for the move. Then the will say if you sign now we will give you $2,000 dollars off the price. After that they ask you to do a deposit so that they can get movers scheduled and reserved for the date. We were told that as long as we notified within three days of the move we can get our full deposit back. I even asked him to clarify that and confirmed it. Then the sales rep sent us the estimate which had 5 pages of legal mumbo jumbo that the rep tries to get you to not read and says to click at the link at the bottom of the page to get to the electronic signature page. In the terms here are the biggest red flags: 1. They will only reimburse up to $0.60 for each pound of items lost or damaged. (this is contrary to what the sales reps said about all your stuff being insured) 2. All lawsuits must be filed in Palm Beach County 3. The deposit in non-refundable unless given written notice within 72 hours from the day you reserve your move. (the sales rep wasn't just misleading, he flat out lied about this) and 7% of your deposit amount is non refundable no matter what. 4. There's a few paragraphs about how they will inevitably collect more than the quoted estimate. Absolutely anything that isn't listed on the estimate will be an additional charge that you will need to pay otherwise they will hold your belongings hostage until you pay the additional charges. 4. There another two pages that describe the way that this company is not responsible for reimbursing you if anything goes wrong and that you are waiving a bunch of rights to hold them accountable if anything goes wrong. We cancelled the check and notified them in writing the we are cancelling their service. Hopefully this is the end of it.