Baileys Moving & Storage

Reviews

Dated rows only. Movers cannot pay to add, alter, or remove a review here. Licensed rows carry a small source label. Reader reviews are read by a person before they go live. How we handle reviews.

1. A

   Aaron D.

   Source: MoveAdvisor · Park City, UT to Las Vegas, NV

   25 Oct 20204+ bedroomPaid $11,000

   Long distance move with storage.

   I would highly encourage to look elsewhere for movers. We used them to move from UT to NV with several months of storage in between. When we received our furniture in NV NOTHING was protected. 80% of our furniture has been damaged. Some of it to the point that it can't be assembled and others badly damaged. They can't put out beds together as they are missing the hardware. Somehow they even managed to break dumbbells. I have no idea how that happens. We found broken pieces and all sorts of parts laying in the We paid A LOT of money to have PROFESSIONALS and the experience from start to finish has been nothing less than amateur hour. Trying to get a date scheduled for delivery was also a painful process. We would go days without a call back only to find out someone was out sick. We just started unpacking the dishes that we paid to have them back and they don;'t appear to be any better. I'll update this once we see what happens with the claim process.

2. A

   Amelia M.

   Source: MoveAdvisor · Salt Lake City, UT

   21 Aug 20181-bedroomPaid $2,000

   Awful!!

   When the movers showed up at my house, I thought this was probably the best thing to ever happen. I was quickly proven wrong. The remainder of the three month process as I moved states was horrendous. I received phone calls about where to deliver a car that wasn’t my own and they shipped my things to the destination state a month earlier than agreed upon. When I was finally ready to move in, I spoke with the coordinator about delivery and when it never arrived on that day I was charged an additional $150 to deliver it on a Saturday because I couldn’t take an additional day off of work. Horrible and unqualified service and much more expensive than quoted.

3. S

   Steven T.

   Source: MoveAdvisor

   22 Nov 2016Paid $100

   Terrible service.

   Terrible customer service! These guys did not do as they said they would. No accountability at all for the service they claim to provide. I cannot tell you how disappointed I was to have had to deal with them!

4. H

   Heather A.

   Source: MoveAdvisor

   11 Nov 2015Paid $1,200

   My nightmare move.

   Let me tell you this will be an experience you will never forget! This company SEEMS very professional but when the job is finished, you get all kinds of surprises! Damaged furniture that they will not repair OR replace, a quote that is just an idea of what it MIGHT cost, not responsible for any problem which you might have. Let me tell you what happened to me in the Readers Digest version. They moved my furniture which when they left (the same day) I noticed that my mattresses were torn all down one side. It was not like that before. They broke an angels head off of a family heirloom, they broke a leg on my pinball machine. I contacted Kasey, and told him of the damage and texted him pictures of the damage THAT SAME DAY. At that time, I was told that I had to pay almost $400 more before they could do anything. I told him that he was nuts and I did not agree to pay more than what I already had paid..$900! He said until the entire bill was paid, they could do nothing. I told him that we are at a stand still. I want my items taken care of! Well there it stopped for about a month or so. Then I get a notice that they are going to send my bill to collections. In the end I had to pay and they did nothing! I am now going to go to the BBB to let them know how this joke of a company runs their business. STAY AWAY FROM THIS COMPANY!! M.

5. J

   Jessica

   Source: MoveAdvisor

   23 Mar 2014Paid $3,000

   NEVER use Bailey's.

   I would have given 0 star if I could for this review. My moving experience with Bailey's is the most horrible one I have ever had. Cindy, who is the associate at Bailey's, worked on my moving case and is rude, irresponsible and a liar. I moved from the west coast to Salt Lake City last summer. The initial promised time was two weeks. By the day my household should be delivered, I got a call from Cindy and was told that they never found a driver to leave the west coast. Then it happened so many times that Cindy said they found a driver and my household was leaving but it turned out that she was lying every time. I ended up staying in the hotel for 5 weeks, which was extremely frustrating. Bailey’s did pay my extra hotel staying according to the contract but the coordination by Cindy was the worst. I have been kicked out by the hotel once because Cindy didn’t reserve the hotel properly and I had to switch to another hotel. I don’t understand why but my household was splited in two trucks and finally arrived a week apart so I know that they moved my household from one truck to another at some time point, which resulted in multiple damages. At the end, the packing of some of my furniture including my mattress which worth about $2400 was broken. When the movers finally, they are not professional. Just like other reviewers mentioned, they asked for water and sat on my expensive sofa during their break, which made me very uncomfortable.   So my advice is NEVER use Bailey’s!!

6. L

   Libby

   Source: MoveAdvisor

   15 Aug 2011Paid $10,000

   Took over 3 weeks to deliver and told us it would be 10 days.

   Our biggest problem with Baileys moving/allied van lines was the horrid time line they kept. They didn't ever find someone to pick up our things so it all sat in a warehouse for 16 days waiting to be picked up. We we're told it would be delivered 10 days after we moved. Day after day would go by and we would contact the company and they would keep adding on days. Finally they added on another week and we were just sitting at a friends house with nothing waiting for our things. We started demanding that they pay for things and they were a little stingy about what they would pay for. We had paid a ton of rent for an empty home that we couldn't use because we didn't have any furnishings. The same company did this to another member of our family just a week before. The communication was horrible with this company. We had to do all the calling and they would promise to call back but never did. They would promise to send us forms we needed and never would. We don't know how this company can stay in business while doing such a poor job. If you have any choice at all, choose someone else. Baileys has made our moving experience an absolute nightmare! Completely unacceptable way of doing business.

7. B

   Brian P.

   Source: MoveAdvisor

   11 Dec 2010Paid $12

   Thieves who steal your possessions.

   We hired Bailey's Moving & Storage at 400 North 700 West in North Salt Lake City, UT. 84054 to move us out of state. While I was out of state the sales rep changed the contract and disregarded what I had setup, to take advantage of my elderly wife. Don't use them if you want to see your precious items again. We were lied to by the sales rep and he told us we had the insurance coverage when he didn't add it. He told us one contracted price and lied about that. The new price was an additional $2,500.00. They stole a queen size four post bed frame, how could you lose something that big? To add further insult to injury the manger and staff ignore our calls for help and resolution. Never use this company for your moving or storing your possessions.