Bekins Van Lines

Reviews

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1. J

   Jody T.

   Source: MoveAdvisor · Saginaw, MI

   30 Jul 20203-bedroomPaid $6,000

   Bekins South Florida.

   Wish I would have investigated reviews and company. Packing was terrible, left things, still do not have items and I moved from Fl to MI, I would research them before hiring. Communication is terrible, was told they are top notch movers..I did not see that at all..May have to file complaint with agency that monitors movers.. They say 3-8 days delivery from pick up.That is not true, lucky I ever see my belongings. They talk a good talk..be careful before hiring, bad experience all together. The man who did my quote, told me how great Bekins is, I have not seen that at all.. Very disappointed in their lack of professionalism, caring about the move, will definitely look into pursing legal action. Other companies have better reputation and reviews..They left items in home in clear sight, I was busy repacking as how agent told me to pack and movers different way they wanted it. Wanted to charge me for taping a box??. It is shame that during this COIVD-19 crisis companies not doing there part.not sure I will ever see my items..

2. R

   Robert M.

   Source: MoveAdvisor · Henderson, NV

   9 Apr 20204-bedroomPaid $5,600

   Bekins.

   THIS COMPANY SUCKS-THEY SHIPPED ONLY 60% OF MY LOAD IN 10 DAYS AND I DIDN"T GET THE REST FOR ANOTHER 12 DAYS--THEIR CLAIM REIMBURSEMENT ALSO SUCKS.

3. K

   Kimberly C.

   Source: MoveAdvisor · Cle Elum, WA to Waynesville, OH

   16 Nov 20194+ bedroomPaid $28,000

   Horrible damage.

   I moved from WA state to Ohio ($29,000). Half the crew didn't show and I had to leave the day before they even finished as I had prepaid all my hotel reservations. The overflow delivery was 3 weeks later. Several expensive antiques were damaged. I documented and took pictures of broken/shattered items. I did not receive any reimbursement on 'high value' stickers boxes as there is a disclaimer which reads, "all items containing the contents listed above have been opened and I certify and acknowledge receipt of the above items .. and arrived safely in same condition as at origin." WHAT A SCAM! I would never recommend this company. Totally disgusted with their ripoff tactics. My $4400 claim resulted in a $1293 reimbursement.

4. V

   Virginia W.

   Source: MoveAdvisor · Hernando, FL

   17 Jun 20193-bedroomPaid $9,700

   The worst company they don't care about your belongs.

   I was quoted one price but was charged an extra $1200 that I have been requesting a breakdown of the additional charge with NO success. I had their men pack my TV's and paintings. My 65" TV was damaged beyond repair and they loss an oil painting as well as full size fox statue, brass towel holder. They damaged my dining room table and chairs, a large mirror. They total me my 65" TV weights 15 lbs. I sent them information that it weighed 75 lbs. It made no difference they wanted to pay me $9 for my 65" TV in other words .60 cents x 15 lbs = $9. They sent me a check for settlement in full in the amount of $213.60 in which I did not accept. They do not send anyone concerning your claim. You do all the work and they think you are going to settle for little or nothing. I have someone's 50" TV and a pressure cooker, which they said no one has claimed. It's cheaper for them to pay .60 cent per lb. then to find the rightful owner because they would have to pick up the item and deliver it to the correct owner. I have asks for name and contact information for the owners who were on the same moving van with my belongs. I want to call and ask if they are missing a 50" TV. I know they won't. I have written the Corp headquarters twice it's the only way to get some reply from their claims department. They don't want to answer and questions they just want a quick settlement.

5. D

   Deborah M.

   Source: MoveAdvisor · Sarasota, FL

   11 Jun 2019Partial movePaid $2,500

   Terrible Experience, Terrible Company.

   ABSOLUTELY THE WORST EXPERIENCE. DO NOT TRUST THESE PEOPLE AND NEVER USE THEM. EXPENSIVE AND AWFUL. Bekins "forgot" to load 2 pieces of carefully-marked furniture that had sentimental and antique value. They destroyed an antique gilded mirror by insisting it should go in a mirror box instead of a crate. They shipped boxes of unwanted books that I now have sitting in our garage. The man who took our order got fired before the shipment got collected and he had all of the pertinent information that was then ignored. We bought insurance, but now are told that does not apply to them leaving items that then were disposed of by the cleaning service. A terrible experience and I hope no one else suffers this same way.

6. K

   Kristin K.

   Source: MoveAdvisor · Oakland, CA to Brooklyn, NY

   16 Apr 20191-bedroomPaid $4,100

   Do your homework.

   This is just a fair warning for anyone else who is thinking of using Bekins for a cross-country move - get the most expensive insurance offered and keep your inventory papers! Maybe even make your own inventory. My initial consultation in Oakland was fine. The packers and movers and the guy who was the lead mover in Oakland were pretty great. But then after that as the saying goes "it was all downhill". They were mostly just pretty bad about communicating - I think because they outsource to local moving companies and are coordinating with so many different moving parts. I had to keep calling to find out my delivery date and window in Brooklyn which is such a headache when you're moving cross-country and really wasn't sure who my main contact person was at that point. This is also not my first time moving cross-country. I've had several better experiences with Altair but I also had the most expensive insurance with them because I moved with a company so when something was damaged or went wrong, they just pay for it and correct it. My very expensive bike never made it onto the truck from California to New York. I did storage for a few months before shipping my stuff east and I've seen other people say to be careful what you store in their warehouses. I'm not sure if and when it got stolen but that seems the most likely answer. However, because I only got the insurance that is 60 cents per pound - I only got $12 for my claim of $1000. BEWARE WHAT INSURANCE YOU CHOOSE. My bed slabs also didn't initially make it but luckily they found them on the larger truck. Glad they did because I wouldn't have gotten any money for that. I also ended up with someone else's loose shelves as a bonus - I hope that person got the better insurance. Anywho, this is a good site to read a lot of angry reviews about them consumeraffairs.com/move… Mostly just seems like they're disorganized and unless you buy the most expensive insurance you're taking a real chance with your stuff.

7. C

   Christine M.

   Source: MoveAdvisor · Thomasville, PA

   19 Feb 20194+ bedroomPaid $15,000

   Many missing items.

   I would never use Bekins again. Move N CA to E PA. I have had 6 major moves and this is the first time I am missing items from furniture to kitchen, clothes, decor, garage. Their response they adked everyone involved and all said they did not have my items and there was no proof I had them. Also their insurance only covers for any damage if they actually pack items.

8. R

   R W.

   Source: MoveAdvisor · Tulsa, OK

   19 Dec 20184+ bedroomPaid $13,000

   Deceptive business practices!

   E hired Bekins based on their good faith estimate for our move. This estimate was given in our home after a thorough inspection of our possessions. Bekins sent 2 people to pack our 5 bedroom home, one of whom changed daily and was often their FIRST DAY ON THE JOB. THE PACKING WAS SHODDY AND THEY STAYED AT OUR HOME TILL 11PM the night before the move. STILL DID NOT REALLY COMPLETE THE JOB. The loaders and my family were still packing the morning the truck arrived. Upon arrival at our new home we were told that the amount would be 40 PERCENT MORE and that we had to pay at least 10 percent of that ON THE SPOT or our items would not be unloaded. I contacted Bekins for weeks trying to resolve this financial dispute, and when I finally received a callback, they said since it is not a binding estimate we had to pay what they claimed we owed. I have spent months in dispute with them only to end up paying almost 30 percent more than quoted. DO NOT HIRE THIS COMPANY. THEY ENGAGE IN DECEPTIVE TRADE PRACTICES AND YOU WILL HAVE NO RECOURSE OTHER THAN A LAWSUIT. Save yourself the hassle and lies and find a reputable mover.

9. T

   Tamany S.

   Source: MoveAdvisor · Miami Beach, FL to Beverly Hills, CA

   5 Nov 20184+ bedroomPaid $24,000

   Worst Experience.

   We have done four major moves cross country in my lifetime we have used several large corporations with very little issue. This last move we chose BEKINS to move from Miami to Los Angeles. This is been the worst experience from start to finish. Not only were they not able to have enough room on one truck for all of our items, we had to wait for a second delivery truck to come a week later with our remaining belongings. During the course of the move several things were damaged including a spin bike, two floor lamps etc.. But the most alarming thing is I had over $24,000 worth of high-end watches and jewelry stolen from me. When I asked to have a list of all the names and contact information for the police report the moving company was not able to provide all the names of the people that were in my home. They allowed illegal Packers and movers in my home. It's very unsettling knowing that the people have not had background checks done and were able to steal my items without the company knowing who these people are without being able to track them. Total invasion of my privacy and security of my family. These people could probably come back at any given time to my home to rob or harm us. I made a police report and filed a claim with the moving company and all they want to do is settle for $445. This is absolutely ridiculous and it doesn't stop here! How can a major cooperation allow people into your home without credentials? Not acceptable. Not legal. Not ethical.

10. D

    Dj K.

    Source: MoveAdvisor · Clayton, CA to Longmont, CO

    18 May 20183-bedroomPaid $4,500

    Beware! Hire someone else!

    I hired Bekins in October 2017 to move me from CA to CO. I made the selection based on three estimates I got including Allied and United. Even though they were by far the most expensive of the three, the salesman that came to my house took his time going over what had to be moved which gave me gave me assurance that they would do the best job. There was two very important things I quizzed him about multiple times. One being if the move would be directly from my current house to my new house. I was told yes that it would. The other being the moving of my classic Triumph motorcycle without damage. I was assured that nothing would happen. I wanted a direct move because of all the horror stories I had read about what happens to house contents when they are transferred to a warehouse, they sit there, and then they’re reloaded again. I also have firsthand knowledge of what happens having worked in logistics for years. I was given assurances over and over on both accounts. When I asked what assurance I could have in addition to his word, I was told that I should buy the zero deductible insurance with full replacement, the delivery delay penalty, and increase the estimated value of the contents to cover the motorcycle. When I made my selection, I bit the bullet and paid the additional $500 to buy the additional coverage. So far so good right? WRONG! On the day before the move is scheduled I get an email informing me that they have not found a driver yet and they will be picking up the load and taking it to their warehouse until they can find a driver. I immediately start calling the sales rep who won’t pick up my calls or return my voice messages. I email the move coordinator and the sales rep stating my concern about the multiple handling that will be taking place and ask to increase the total value of the household to $45K and add an additional $15K just for the motorcycle. In addition, I filled out and submit an “Items of Extraordinary Value Inventory Form” for the motorcycle. While everything is being loaded I provide as much specific direction as I can to the foreman on the handling of the motorcycle and ask him to make sure that he helps when its being reloaded from the warehouse. First of all, even though I was given a 3 day delivery window, my load was delivered 15 days late and I think that happened only due to my constant bugging Bekins because I was living on a blowup mattress and two plastic crates. When the load was finally delivered, there were a number of items visibly damaged like crushed boxes, broken tables, ripped items etc. I was asked to sign a delivery acceptance for the motorcycle and told they couldn’t leave the it unless the document was signed. I did a visual inspection on the spot and signed the paperwork to spare more handling of the motorcycle. I contacted the move manager in IN about the damages and I was told I had 9 months to file a claim. Following that, I discovered additional damage, some of the shrink wrapped items were opened and items missing that were inside, and the worst of all, when I put gas back in the motorcycle and went to start it, it began dumping gas everywhere. I filed as complete and thorough a claim as I could, followed up on all the requests for additional information, estimates, etc. After that, the process has turned into a living nightmare. I was reimbursed for only some of the items with some of them at reduced costs (what happened to zero deductible full replacement?). Some of the items were not covered at all and I was told there was no proof they were shipped in the first place (essentially calling me liar) despite my explaining that these were items from the opened shrink wrapped packages. I went out of my way to locate an independent mechanic rather than going directly to a Triumph dealership which would not only charge an arm and a leg but would cost several hundred dollars in transport charges because the motorcycle is not rideable in its current condition. And despite me providing a statement of the potential damage and estimate from that mechanic for the motorcycle, I was told that there’s no proof the fuel leak was caused in the move (again calling me a liar), and that I took too long to file the claim (what happened to 9 months?), and that there was no proof the motorcycle worked when it was picked up (again calling me a liar), and that I didn’t provide any information the damage happened due to mishandling (LOL seriously?). I provided emails supporting everything I said, I was told, and took place, and my repeated and frantic protests to the last minute change in plans that the move wasn’t going to be picked up and delivered directly. Oh and also the claims management staff apparently doesn’t care a dissatisfied customer will be reviewing the company online in a negative light and costing the company many, many times more in lost revenue than the few hundred bucks to fix the problem.