Canadian Van Lines

Reviews

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1. J

   James C.

   Source: MoveAdvisor · Toronto, ON to Bowen Island, BC

   26 Mar 20243-bedroomPaid $4,900

   The team has been great

   The team has been great. The driver was polite, and pleasant, and moved everything on time. Everything was replaced and delivered on time and the property is undamaged. I had a great time with them. They have a very good and hardworking team. I will certainly give your company my highest recommendation.

2. M

   Mathew K.

   Source: MoveAdvisor

   16 Feb 2016Paid C$1,250

   Great Move - Very Pleased.

   Great set of guys, did a really good job packing up my condo, called CVL with 3 days notice. Truck arrived in time, they unpacked my contents n positioned my furniture for me. Office kept in touch with me throughout, making sure nothing was left behind. My sister recommended CVL and James the Manager. Would use them again. Great customer service, very professional.

3. H

   Hillary M.

   Source: MoveAdvisor

   14 Feb 2016Paid C$8,500

   Very Pleased.

   Moved me from Dallas to Vancouver. Had the packing service which was carefully done, friendly crew. They hauled my contents the next day, again it went well. Had my contents in Vancouver on the 14th day as scheduled, just finished unpacking and all seems to be well. The best move I've had so far. Will recommend to family and friends. Thank you to James, Grant and rest of the crew members. - Hillary.

4. M

   Martina K.

   Source: MoveAdvisor

   19 Sep 2015Paid £5,400

   Awesome.

   Hired Canadian Van Lines are to move from Whitehorse to Ottawa, my company  for the move so I had to tender in three quotations CVL was not the lowest but the service promised and history with my company won them the move. The guys were very pleasant, showed a gebuine care for my furniture.  Delivery was on time. No damges. A good service, Im greatful      .

5. C

   Claire S.

   Source: MoveAdvisor

   2 Sep 2015Paid C$5,400

   Received a Very Good Service.

   Moved from Swift Current to Winnipeg,firstly I received a competitive quote then added the material and packing service, the communication from the customer service was good and detailed. I was very happy about that. The movers came a little early, they were very nice and polite and run me through the procedure. they began packing at 8am, non stop till 5pm. Came back the following day to do the loading. The furniture was treated very well, shrink wrap and blanketed. Two days as promised I received my contents in Winnipeg. Bought them pizza and drinks as they offloaded. Overall my move went very well and have already recommended the company to a friend and family member. Thanks for everything.-Claire Shultz.

6. A

   Alicia S.

   Source: MoveAdvisor

   31 Aug 2015Paid C$3,600

   A Million Thankyou's.

   This company saved at the very last minute, I was let down by another company who failed to show. My neighbour  Canadian Van Lines, the customer service responded very well, they price matched the other company which was very ethical of them. They deployed a nearby team, who I must say were absolutely brilliant, they packed my 4 bedroom Calgary townhouse within 4 hours. My contents were delivered to Salmon Arm the next day, offloaded, nothing broken. Definitely recommend. Thanks to James, Carolyn, Greg, Martin and ?

7. B

   Brandon H.

   Source: MoveAdvisor

   28 Aug 2015Paid C$1,200

   Very Satisfied, Went to Plan.

   I was very satisfied with the overall service, execellent communication from James and Carolyn The packers, polite and treated my furniture very well, all the wrappings I was promised was done extra care was definitely taken The delivery was on time a ey element because I had my elevator booked with the condo management After a week i'm done unpacking, nothing broken  Thanking all at Canadian Van Lines for a good service I do recommend.

8. A

   Akash D.

   Source: MoveAdvisor · Greater Sudbury, ON to Calgary, AB

   10 Jul 20241-bedroomPaid C$6,000

   They Are Fraud

   Avoid this company at all costs. I booked CVL for moving 1 bedroom apartment from Sudbury to Calgary: - They delayed their move three times, and every time they had a new excuse. - Took some advance payment and informed earlier that the remaining would be paid at the time of delivery in Calgary. But then later asked for 100% payment when they came with the truck in Sudbury and threatened to not take stuff if I didn't pay up. Of course, the advance would be non-refundable in that case. - I interacted with Rachel White, and she was very rude and unprofessional, and knew nothing about customer service. She was pleasant before I paid advanced money. - I had a little more luggage than estimated. They refused to take any additional stuff even though there was plenty of room in the truck. After a lot of requests, they finally agreed with premium charges. In the end, I ended up paying three times more than the initial estimate. They are frauds. Avoid this company.

9. M

   Melanie P.

   Source: MoveAdvisor · Calgary, AB to Miramichi, NB

   4 Oct 20233-bedroomPaid C$13,000

   Terrible Service

   First off I'd like to say that when a professional moving company relies on customers to provide a list of "everything" they need moved so they can come up with an estimate is not professional at all. Why should the customer be responsible for an accurate estimate? So further to this, a truck landed around 4 pm to load our things. Our move is from Calgary to New Brunswick. They soon discovered that everything would not fit. I got a call from Canadian Van Lines that evening apologizing and saying they would send another truck early the next morning as possession of the house by the new owners was 12 noon. Next day, 10:00 am, still no one. I called Rachel (who I have been dealing with). She could not guarantee someone before 2:00 pm and she would be considering this a "second" move so I had to pay another $1000 down before they showed up. I was stuck between a rock and a hard place, so I had to pay. I was crying by this time out of shear frustration. This was Friday before the July long weekend. The new owners were kind enough to postpone the possession to 4:00 pm., which meant we could not get payment until Tuesday and we were leaving for NB the next day. When the second truck showed up, the movers were huffy because they had to work in the heat. They tried to leave things behind and would have if I didn't stay on top of them (not little things either, more like a bed, dresser). Finally they left. Fast forward to mid- August. We finally got the call that they were going to be pulling up in a 50' tractor trailer. This move went from approx. $6500 to $13K. I packed everything very tightly and well wrapped, yet somehow mirrors, dishes (and good ones) were broke. They even broke a 6" square leg off a new couch and right now I have two blocks of wood under it. My (also new) office chair had the material scraped off the edges. The boxes were damp and some had mud on them. I was so disappointed. I didn't even go with their insurance as I had to sign a paper before they left saying that a claim had a $450 deductible for the chance of a 60% return. I was sick to my stomach. The movers in NB were very good though and understanding. I believe Diego and Jordan were their names. The whole experience was awful to say the least. Moving isn't fun at the best of times. Oh yes, I was also told when the movers arrived that if I had one more step (from my 6, I believe) going into the house, each time they brought something in the house it would cost an extra $750. I nearly collapsed. Luckily for us, this wasn't an issue for them. Be very careful with this company. They don't have your back when you need them most.

10. D

    Dev P.

    Source: MoveAdvisor · Scarborough, ON to Ottawa, ON

    28 Nov 20222-bedroomPaid C$2,000

    AVOID this company at all costs !!

    This company is a big cheater. They will start by giving wrong estimates and then increase the price big time. Also, movers are unprofessional and they will do their best to cheat you with their tactics. Please follow my advise and stay away from this company.