Delaware Moving & Storage

Reviews

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1. T

   Tracey

   Source: MoveAdvisor

   14 Jan 2011Paid $5,000

   Its not the salesman that show sup with the truck!!

   I had recently moved from Grenville DE, to Boca Raton FL, and I spent in totally after tip, 7,000 dollars. The service was worth ten. I was combing thru estimates with a friend when she seen Delaware Moving and strg, she had a mixed feeling. When she used them, she had a challenging move ie. very expensive items, and furniture, and an old house. Yet it was flawless. I think she might have even used pleasurable as an adjective. However.. her sister in law not so lucky. Her sis in law got a crew of what appeared 2 be, "3 dope dealers from westside" who had as much education as my 3yr. old. ok literally one of them couldn't even spell loft on the boxes lol/smh. So we came to the conclusion that every company has this problem: they allocate a percentage of their payroll to a handful of full-time employees that don't allow them fully staff their roster with quality help. What this means to the consumer is, moving is a crap shoot no matter what company you hire!! Unless you do your homework. So when I booked my move I had the owner profile a few of his best drivers. The guy sue had was their 2nd ranked driver according to cust testimony. I was lucky enough to be able to get their #1. He was professional, boasts 10yrs experience, hott yet very approachable, very articulate, seemed like he was overqualified for the job. lol. This guy personally packed my china, stemware, and kit. The next day he a did a thourough, legible inventory of my goods, then masterfully loaded his truck. He arrived promptly in fl exactly when he told me he would and delivered my things with great care. Now this is great but takes some extra work to pull off. 1st of all thiers a high demand for him so I had to change some of my dates, (but you may get lucky) if I had to do it again, I would've just paid extra to get them to flex his schedule, and 2ndly you have to stress providing good helpers. As good as warren was he didn't handle everything. Last but not least buying lunch is not a tip. Cash in hand at the end of everyday for driver and crew respectively goes an astronomically long way! We tipped warren a total of $200 and gave the help 50 bucks a day for 3 days. In closing I want to wish you good luck and if you are a successful person who can afford a great move, but do not have the time to waste on angst an aggrivation, im going to do u a solid, he left me a card with his business #3025441490. He told me if I call him he will get the ball rolling on my next move.

2. B

   Brendan C.

   Source: MoveAdvisor · Wilmington, DE

   23 Feb 20262-bedroomPaid $2,700

   Terrible Moving Experience--Would Not Recommend Under Any Circumstance

   Terrible moving experience with a local move--hired this company to assist with packing the residuals of a house that had already been largely moved and a piano. I have a large array of valuable antiques and other items and had particular concerns hiring a mover generally. While I was reassured of the professionalism of the company, that turned out to not be the case. First, a number of the movers showed up smelling of marijuana on the job--that is not what I would expect from professional, courteous movers. Second, after the move, a number of items already in the new house were missing in a location where only the movers were working. When confronted about these concerns, the company conducted a cursory investigation and did not respond to my follow-up expressing disappointment with the experience, offer any refund, or attempt to do anything to make the situation right. The items remain missing. I would strongly urge anyone to find other movers in Delaware as my experience made clear that this company is not to be trusted with my valuables during a move.

3. T

   Tracey A.

   Source: MoveAdvisor · Elkton, MD

   5 Aug 20224-bedroomPaid $5,000

   Unprofessional Crew/Management Fails to Call Back

   When the packers came it seemed like there was one hard worker and the other worker was not around much (he even went to eat breakfast in the truck right after he arrived). He was moving at half the pace of the other worker was who immediately started working upon arrival. The packing was completed. The next day, the movers arrived at 9am, 30 minutes after the scheduled time. There was no leader, no clear direction. They started disassembling and were leaving hardware in furniture with a potential for damage. They were not wrapping any of our furniture and they were not aware this was necessary. They broke and damaged furniture right in front of us after we repeatedly begged them to wrap and cover our furniture. We paid over $300 in professional furniture covers and they were just throwing them on top of the furniture rather than wrapping each piece properly. They had plenty of supplies on had to do so and were asked repeatedly to wrap and protect furniture. In addition, there was one hard worker and three workers who kept disappearing. It was so bad they were all yelling and cursing at each other. I stepped in and asked them to handle the situation and stop arguing with each other. They refused to work, especially Jay and another gentlemen who did the paperwork. My family and I had to step in to get the job done. The workers were literally standing around watching us move our belongings. This was most definitely the most unprofessional move we have ever experienced and I am certain all of our furniture was damaged. I called and spoke with the manager. She never apologized and never called back. Management has yet to return a call.

4. M

   Michael G.

   Source: MoveAdvisor · Hockessin, DE to Louisville, CO

   18 Mar 20224-bedroomPaid $10,000

   Move from DE to CO

   Bad experience. DE Moving & Storage lost two large items - an 8' stepladder and a 48" glass tabletop that was specially crated at an additional charge of $280. At loading, I asked the driver about insurance coverage for items they might lose or fail to deliver. He assured me they would replace the item regardless of the coverage I chose. NOT SO. I was paid $0.60/lb. for the lost items (not including the special crate). I have tried reaching out to Customer Service both at DE Moving & Storage and at Wheaton. No reply from either. They fail to honor what their employees tell the customer, and they seem not to care.

5. J

   John M.

   Source: MoveAdvisor · Newark, DE to Bear, DE

   22 Dec 20211-bedroomPaid $1,000

   Damage Claim

   DE M&S moved me locally (about 6 miles) in November 2021. They did the packing and unpacking of my almost-new 65" LCD TV (although later they claimed they did not). At any rate, the TV sustained serious damage, obviously due to careless handling. Attempts to get some compensation for this were fruitless. Their claims rep (Sandy) did not return my calls initially, and when she finally did, she hung up on me, evidently because I used profanity (I made a statement about the "damn" TV). But I had already received a letter saying they were "not responsible for TV sets, whether or not ...packed or unpacked by the Company". My advise is to avoid this company like the plague.

6. L

   Leo G.

   Source: MoveAdvisor

   3 Feb 20204-bedroomPaid $5,900

   Use them at your own risk.

   I hired Delaware Moving & Storage Inc. in the summer of 2019 to pack, store, and deliver my household to New Jersey. Based on my experience, the best way I can describe Delaware Moving & Storage Inc. is fraudulent, disorganized, and unprofessional. 30% of my items were missing by the time they arrived at the final destination. After several calls to Delaware Moving and Wheaton, who they used for the cross-state line move, they just stopped responding to me. I had spent ~$1,000 purchased extra insurance to cover my move. Stay away from Delaware Moving & Storage Inc. or Wheaton. They are a fraud.

7. J

   Jennifer F.

   Source: MoveAdvisor · Townsend, DE

   24 Jan 20194-bedroomPaid $8,000

   Horrible-does not care for your things.

   We moved in July. The movers arrived three hours late, but still finished on time. When unloading our items we had a lot of damaged to our furniture. I was upset but paid for the extra insurance. The insurance did pay for everything expect fixing my grandmothers furniture(which is 80 years old and can not be replaced) I just wanted it fixed. The insurance company gave me $200 for fix. I used the company they recommended and It cost me $1000.00 to fix. The insurance companies response "not our problem." Well if it was packed right in the first place it would not have happened. And why even get insurance if they refuse to pay. I would never recommend them.

8. R

   R.persak

   Source: MoveAdvisor

   29 Jan 2015Paid $8,000

   Storage and Moving.

   Do not use this company.  The salesman was OK but the storage and moving process was not.  We had items damaged (brand new dinning table, desk tops, floor lamp that looked like someone played football with it, and items that never made it to the destination.  Wheaton national and Delaware Moving played point the finger at the other with us the losers. While Wheaton National made some payment for the damaged desk tops, unfortunately we did not take out additional insurance on the items so we received almost nothing for the lamp (valued at about $400) and the items that I suspect someone else is now using.  As we had items in storage we can not tell where the problems occurred.  Best advise is to stay far away from both companies.

9. L

   Lori

   Source: MoveAdvisor

   30 Sep 2014Paid $10,000

   Horrible Experience.

   We have moved twice and this was the worst experience. Initially they arrived with the wrong truck. Finally began moving our things in with the correct truck at lunch time - 3 hours later. The men damaged our head board and tried to cover it up - later then said it could be fixed.  Boxes were labeled but they threw them anywhere in the house - we had to move things ourselves afterwards.  They were coming through various doors and were not controlable.  Towards the end of the day I think they just wanted to be done and put anything they unloaded in the lower level. It was a few days before Christmas and their party was that night - they wanted to be done. One guy out of the whole crew was kind enough to address me, the others did not care on iota.  We supplied pizzas and drinks to all the ungrateful people all day. As we unpacked boxes and put furniture (moviing it ourselves) after they left, we found more broke things in boxes and scratches on furniture. One antique sideboard had a corner chipped completely away.  The next day we waited for the second, smaller delivery. Finally when we called, they denied there even was one.  I expalined how bad the previous day was and I wanted/needed to see the rest of our items.  These items had been in their storage facility being 'cared' for I thought.  I told them I did not want to see any of the men form the previous day except for that one guy, and they agreed very kindly.  Very decent people came and unloaded the rest of our belongings.  They also apologized fro the bad men fromt he previous day too. The subsequent dealings with DM&S to fix the damaged furniture and /or claim for broken items was extreemly disappointing. Nothing was fixed  by a very qualified furniture person.  Our headboard still has a gauge that they"fixed" - always a bad reminder of this experience. My mothers coffee table no longer matches the end tables as it did originally because the 'repairman' SPRAYED the wrong finish on the ENTIRE table and dropleaves trying to fix a 2 inch scratch. After contacting an actual qualified furniture repairman, he said the coffeee table would have to be refinished completely now, costing $800.  Broken items were found to be 'not covered' damages under the 'insurance'.  I would never deal with this company again based on this experience.

10. L

    Leslie J.

    Source: MoveAdvisor

    19 Dec 2013Paid $3,000

    Stolen and broken items.

    DO NOT USE THEM!  the movers did not handle furniture with care. they slammed the furniture down and dented hardware floor. two boxes were stolen. a wardrobe box and plastic bin. they didn't admit to it. they were overpriced too. the salesman said one thing and the movers did another. they took 14 hrs to unload just 2 vans smaller than 18 wheelers.  .