Delaware Moving & Storage

Reviews

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1. S

   Stephanie L.

   Source: MoveAdvisor

   2 Nov 2013Paid $610

   Use another moving company.

   I will never recommend delaware moving and storage to anyone !! Not only was I berated by one of the movers but they destroyed my bed and my daughters bed, they were rude because I was not sure where I wanted certain items placed and they over charged me by an hour at $130 per hour bc they went somewhere for lunch between houses and showed up at 8:30 when they stated they would be there by 8 the job was completed half [EDIT] by 12:15 and they charged me until 1 as that was how long it would take to get back to their base. So in my opinion you can find better and cheaper if you can do it yourself with a uhaul and some guys you already know then to let them do it for you.

   Response from Delaware Moving & Storage

   We are very disappointed with Stephanie's review on our co. DMS works very hard to try to please everyone. We did damage Stephanie's bed unfortunately that is a risk of moving. We did send 2 of our best repair men and fixed both beds to Stephanie's satisfaction. Stephanie refused to pay for packing that we did at her home. We packed 2 Large Flat screen TV's and we did shrink wrap on 5 pc of furniture costing a total of $75.00. She was aware of these charges before we moved her and refused to pay after we did the work. We offered to Stephanie that we would refund her 1 hour of travel time because my staff did have issues with finding her new home. We would refund her 1 hour if she paid the $75.00 of packing that we did. For some reason she refused and made an issue of this. Stephanie offered my driver her cat instead of paying the $75.00 for the packing, we did find that rather strange . We are very fair people here at DMS and was willing to work with her but she refused. We do appreciate that Stephanie tipped each of my 3 men $50.00 each because, they did a good job, despite all of the so called issues that she had. My owner spent an hour on the phone with Stephanie to try to work out these so called issues. For some reason again she refuses to pay for the work we did, offered her cat as payment and I guess this issue is on going. We wish her the best of luck at her new home, Ed Kulesza Sales Manager Delaware Moving and Storage.

2. D

   Dona S.

   Source: MoveAdvisor

   1 Apr 2013Paid $3,300

   Unreliability.

   I contacted company for a quote on Thursday, 3/14/13, and Dave Sterling said he would come out on Wed., 3/20/13.  On that date, he called and had to re-schedule due to a family emergency.  He came on Friday, 3/22/13.  He did an inventory of the house and gave us full information on how the move would be handled.  He then promised to send me a quote no later than Monday, 3/25/13.  I was impressed and thought this would be the company I'd choose.  However, Monday came and went, so did Tuesday, and I received no quote.  I called him on Wed., 3/27/13, and he answered his cell phone - he said he was on vacation in KY and was at a museum at the time, but he promised to call me with a quote later that day.  He did not call. I called him again on Tuesday, 3/28/13, and got his answering service.  I left a message saying how disappointed I was in him and the company for making me follow up so often just to get a quote.  Then I said there was nothing more to say than "forget it".  I got a call a few hours later and Dave didn't even acknowledge my message directly.  He thought it was all taken care of, that DE Moving & Storage company's phone lines were down, blah blah blah.  I finally got a quote for three times what another company had quoted.  What a major disappointment and stressful experience! I couldn't trust a company to handle my move after going through this type of sales experience.