Elephant Moving and Storage

Reviews

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1. A

   Amanda G.

   Source: MoveAdvisor · Austin, TX

   21 May 20183-bedroomPaid $300

   Local move.

   First off the scheduling service in the office was amazing! I told them a date that I needed to be moved by and the accommodated as much as they possibly could! Movers arrived on the day of the move prompt and ready to go. We have very large heavy glass tables and they moved them with such ease a gentleness. Wrapped all our furniture in blankets and secured all boxes and bins! Jose and James made our moving day a walk in the park! I would definitely use this company again in a heart beat! Also I was quotes a 5 hr move and the guys got it done in 2.5 hrs! Such a speedy and relaxing process!

2. M

   Maria R.

   Source: MoveAdvisor

   29 Jan 2014Paid $647

   Very pleased with the service I received.

   Very pleased with the move I had last week. It was cold. Really cold. But the guys were nice and worked hard. Maybe the cold made them work even faster. I know I didn't want to be outside for more than 30 seconds at a time. I don't know how they did it, but I am sure glad they did. It was a lot better than my last move, which was more expensive too. Better price, better service, can't beat that! Salvador and his crew seemed very experienced at the job and I don't have any complaints (if you know me then you know that's really saying something-I might be a complainer..). Great job guys, thanks again! I definitely recommend this company.

3. C

   Coby H.

   Source: MoveAdvisor

   15 May 2013Paid $3,800

   Elephant Moving and Storage - TX.

   Elephant Moving did a great job of moving us from Austin to Houston. They took great care of our possessions and were very professional. The crew leaders went overboard to insure that everything went well. The storage fees for a week between moves were very reasonable as well.

4. R

   Randy S.

   Source: MoveAdvisor

   23 Nov 2012Paid $3,500

   Fantastic and Fabulous from Start to Finish!

   Fantastic moving company. They moved me from Austin to Dallas. The service we got was out of this world. The sales rep was super helpful, the movers were awesomely professional and polite. They did not complain about anything and did a fast and fabulous job of getting the move done. I was especially pleased with the crew foreman, Jose, who really seemed to know the best way to move everything that came along. He and his crew took excellent care of our nice things and even our baby grand piano looked like a simple task when they were working on it. Without these guys I don't know what we would have done. We were so worried about the move because it was a lot of stuff moving several hours away but everyone at Elephant Moving made it super simple and so smooth. Could not have asked for a better service. Two very enthusiastic thumbs up!

5. A

   Aaron

   Source: MoveAdvisor

   17 Apr 2012Paid $2,500

   Great Moving Experience For the Whole Family!

   These guys were great! They moved my son and daughter-in-law into their storage facility a couple of weeks ago and she said they did a great job and were very nice and professional. We decided to use them to move us to Houston and were incredibly pleased with the service they provided. The crew was friendly and helpful and their hard work made the move go very quickly even though it was such a long drive from Austin to Houston. They set up everything in our new house exactly as we asked and it all looked great. They did a nice job wrapping up all our furniture for the move, and they were even very careful with our new wood floors and covered them so they wouldn't scratch them up, which was my main worry.Two thumbs up!

6. K

   Krystal R.

   Source: MoveAdvisor · Austin, TX

   23 Jul 2020Commercial movePaid $100

   Terrible.

   One of the absolute worst company's I've dealt with. A number of no call/no shows. Never phone call returns. Zero communication. Today they said, they can't locate my product. This is after it was scheduled to be delivered a number of times.

7. M

   Madelyn

   Source: MoveAdvisor · Austin, TX to Cedar Park, TX

   12 Apr 2018Commercial movePaid $700

   Horrible.

   This company is horrible and only delivers to Cedar Park on Wednesdays. They scheduled me between 4-8pm but came early around 3! I don't twiddle my thumbs all day at the house. I work, go to school, am 5 months pregnant and busy with doctors appointments as well. My husband left his work early to be there right at 4 so he wouldn't miss them but oh wait we missed them because they didn't come within THEIR time slot! They came around 3. I paid a lot of money for my furniture and don't have time to run back and forth nor can I miss work and school. It's sad that they can't deliver when they say they are going to and it's sad that they are only able to do it on a Wednesday. Not to mention I requested that they come before 11am but they totally disregarded that. I could tell on the phone that the women I talked to didn't care when I told her I can't do Wednesdays. They are not customer centric. I don't even want to give them a star.

8. A

   Alison

   Source: MoveAdvisor · Austin, TX

   19 Oct 2017Partial movePaid $275

   Dear Amazon and Overstock, STOP CONTRACTING WITH THIS TERRIBLE COMPANY.

   What a nightmare. No surprise that this company has a Better Business Bureau rating of F, AND their moving company license has been REVOKED by the state of Texas - go to the DMV website to their "Don't Make A Move Without Us!" page, if you need to file a claim against this incompetent, unprofessional company. **Most importantly** if your experience with Elephant was because you ordered something through a large online retailer such as Overstock or Amazon, _let their customer service unit know that Elephant is terrible_.

9. R

   Rosalind

   Source: MoveAdvisor

   12 Nov 2016Paid $250

   400 LB Massage Chair Assembly.

   I must concur with the HORRIBLE OUTCOME that I experienced with Elephant Moving and Storage on Tradecenter Drive. I purchased a Mega massage chair and just wanted to purchase their White Glove Service to get the massage chair from my driveway into my home and assembled, so They quoted me a price of $250, and scheduled a day, which I coordinated with the Freight company for a second time to deliver it to my home. I was so excited that they could do it, until night time came, and I NEVER received a courtesy call before arrival, and THEY NEVER CAME NOR CALLED!! I was left scrambling to find any neighbor to help me get my massage chair in my home in an effort to not have to leave it out all night. Found a gracious neighbor at 9pm, and loaded it in, and assembled it myself. Although, I saved myself $250, I would have preferred that they were up front and honest from the beginning..If they couldn't or did not want to do it, I would have been able to contact someone else, and held the Freight company off from delivering a second time, until I could Find a RELIABLE COMPANY THAT DOESN'T LIE TO CUSTOMERS BEHIND A PHONE LINE. I even contacted the company that referred them to me to let them know that the agreement or contract they have with this company should be reassessed, and they should be sure and read all reviews before attempting to help customers out. He was kind enough to refer, and even told me who to speak with, and they were kind over the phone, and excited my heart initially, only to drop it in the end. I wished that I had read the reviews first..unfortunately, as I was trying to find them online, and call the company to find out where the movers were in their process, My phone calls went to voicemail for an hour..Just as the reviews had warned, so I could never contact anyone. I eventually called them the very next day, and they apologized, and asked for my email, so that the manager could send me a letter of apology..WOW!! REALLY!! I guess that's all they could do in this case, because they hadn't done anything for me to begin with but waste my time with a bunch of Hope and Hot Air. My purpose from the Round Rock, tx area is to allow others to see the type of shady behavior that happens to trusting people that don't do their prework. This is a company that I would never refer to anyone, nor recommend, and unfortunately, there will be others like me in the future based upon the way that they demonstrate their operation tactics.

10. K

    Kelley

    Source: MoveAdvisor

    16 Aug 2016Paid $111

    I would NEVER willingly use them!!

    This company is absolutely HORRIBLE!! When I purchased my bed on Amazon, the delivery time frame was 8/8 - 8//11, with no mention of a 3rd party company holding my delivery until they felt it was convenient to bring it (even though they ARE a delivery company). I was willing to wait until 8/16, but am now being told it is getting pushed to 8/20. I was also told (with a little snicker to accompany the snide comment) that because I live in Round Rock and my purchase was done through Groupon (which it wasn't), I am not given priority. I was also called "insane" when I got upset. This is unacceptable, HIGHLY UNPROFESSIONAL business practice. I would use any other delivery company before using this one.