Essential Movers

Reviews

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1. D

   David S.

   Source: MoveAdvisor · Penticton, BC to Lunenburg, NS

   17 Jul 20232-bedroomPaid C$8,700

   Poor service, broken and missing items

   I DO NOT RECOMMEND THIS COMPANY, Moved from BC to Nova Scotia. 2 weeks later than promised. The company website claims the items are insured and tracked. Never could Amy tell me exactly where our things were. Items transfered at least twice and reloaded with no protection (blankets) between items. Damage to antiques, and several items missing. Also someone elses items were damaged and left in the truck and thought to be ours. Have not recieved a return call or email dispite many attempts since we paid in full on June 01, 2023. The company was dissolved as of March 25, 2023 and the sole director Burzak Ozgan was previously charged with fraud. I DO NOT RECOMMEND THIS COMPANY!

2. D

   Douglas P.

   Source: MoveAdvisor · Goderich, ON to Springhill, NS

   26 Jun 20232-bedroomPaid C$4,000

   Move from Goderich, Ontario to Springhill, Nova Scotia

   Avoid Essential Movers. This is almost a carbon copy of the experience of the person from Brantford, Ontario. Amy took our 300.dollars and failed to provide the movers on the date that we booked. Repeated emails and phone calls went unanswered. We booked months in advance.

3. N

   Naren M.

   Source: MoveAdvisor · Prince George, BC to Brantford, ON

   30 May 20233-bedroomPaid C$4,500

   Avoid essential movers

   Scammers. Especially Amy, She talks so nice and takes your deposit of $300 saying its refundable. I booked my long distance move 4 months ahead as Amy promised me the winter rate. I gave 1 month notice to set the move date. She said its all good and dispatcher will let us know exact date closer to move date. She emailed 1 week before and said she cant accomodate our move until 2 more weeks. We booked flights and hotels and gave notice to property management. Despite booking 4 months ahead, She made us cancel my move at the last minute. I asked her to give my deposit back as its not even our fault, she said she forwarded it to accounting department for refund, they will issue my deposit and so far no one contacted back. Now, she doesn't answer phone calls or doesn't reply for emails or texts. Absolute scammers, had to spend thousands more on move for trusting these useless movers. Please avoid them at all cost!!!!!

4. J

   Jennifer L.

   Source: MoveAdvisor · Sackville, NB to Fort McMurray, AB

   22 May 20234+ bedroomPaid C$8,000

   No Insurance

   Apparently these guys have no insurance... Hire someone else. Our stuff arrived damaged, and some valuables stolen during transport to our new home. We've tried for weeks to get ahold of them to get insurance info from them, they won't provide it and refuse to take any calls or emails.

5. S

   Stephen D.

   Source: MoveAdvisor · Fort McMurray, AB

   7 May 20234+ bedroomPaid C$11,138

   Long-distance move from NB to Alberta

   I'm writing this review which I don't normally do to hopefully deter anyone looking to have their items moved by this company. First off, they were 10 days later than they said in picking our items up which on its own was the least of the problems to follow. They said we could expect delivery within 10-20 days it ended up being 41 days. They also said in writing there would be no truck transfers or warehousing which both took place mixing our load with others and repacking our items with little care taken and resulting in a lot of damaged to items apon arrival to a different truck and trailer. They also didn't tell us until later they require "THEIR MONEY UP FRONT BEFORE OPENING THE TRAILER" which had I known I wouldn't have agreed to especially after I got a bad feeling about these guys. We paid to have people to load and unload but at both locations we had to help as only 1 person showed up. Once the truck arrived and we seen first hand the damage we then also learned that items had gone missing apparently removed at either the warehouse or a drop point before they got to our house. I can't stress enough DO NOT HIRE THIS COMPANY, very unprofessional with colored stickers placed on items to identify the owners by others instead of bar codes or otherwise. The only way this company is 5 star is because they have likely removed bad reviews. I paid 11,138.00 for a two home move. Finally the driver and load manager both apologized but both said others were responsible and no one has taken responsibility as of yet for all these blunders. I hope this helps you hire someone else. Best of luck.

6. M

   Marjorie P.

   Source: MoveAdvisor

   15 Dec 20221-bedroomPaid C$230,972

   Worse mover ever.

   On Oct 29th Essential Movers from Aylmer Ontario arrived to carry out my move from Pt Elgin to St Catharines.. I have conversed with Amy regarding the move and stated to her that my furniture was solid oak and made by the Amish and was quite heavy and had to be moved from a rec room. Movers arrived a 10:15 and checked over items to be moved They went back out to their truck and at 11;55 I had to go out and wake them up. They said they needed a short nap. Never heard of such a thing. They proceeded to move my belongings but could not move the couch. They obviously were not strong enough. Eventually they took it all apart At 3:30 they completed the move and informed me that they would be doing the drop off that night which meant that I had to leave and drive 4 hours to St Catharines. FYI I am 80 years of age. The arrived at 9:00 to unload. My couch was in pieces and several pieces of it were broken. They dumped it in the living room and left. I have tried on several occasions as has my son to reach someone at Essential without any luck what so ever. I now have a couch that is laying in pieces in my spare room and cannot reach anyone at Essential to discuss this matter. Amy was very accommodating and easy to work with prior to the move. Once there is a problem she becomes invisible I would not recommend under any circumstances that you use this moving company. They are totally unreliable and do not follow up on their policy of dealing with any problems. If you value your belongings do not put them in their care. Marjorie Palmer

7. C

   Christian D.

   Source: MoveAdvisor

   26 Sep 20221-bedroomPaid C$1,840

   Never use these people!

   I had a move scheduled, they call me morning day before, say if I didn’t let them come the day early at 7:00pm (midnight moving company perhaps) That I could lose a spot on a truck all together! So yes I got upset, yes I said w5 would get involved! There answer, by witness “I hate dealing with people like you Come get your shit off our truck” You never paid us.. however they won’t return my deposit either.

   Response from Essential Movers

   Christian Duquette, since you were so quick to review us, we will review you as a client as well. To say that you are extremely unreasonable would be an understatement. We would not recommend anyone working with you. But here is the full story as you have zero grounds to write us a bad review. Dispatch called you to see if we could move up your pick-up date (one day before your scheduled move date) to ensure that you make it on this next departure. You said that you haven't started packing at all (despite moving in less than 24 hours) and the dispatcher told you that the movers will not be there until the evening and if you needed help, they would assist at no extra cost, because you were accommodating the earlier date. You also completely forgot your own moving date telling dispatch that it was for Tuesday even though you booked for Monday originally and have everything in writing. You agreed to this willingly and we sent our crew. When they arrived, you were completely packed up and you did not complain to them or say a word about picking you up less than 24 hours earlier. We were looking out for you to ensure that everything fits onto this truck and that you get the express delivery out east. Come Monday, you email your agent saying that you are so disappointed and upset that we came a day earlier. Saying that it was pointless to book an exact date and so on. May we remind you that you had your own moving date wrong. Nonetheless, she apologized for the inconvenience and explained why (again)it was important to load a day early. You were still unsatisfied and threatened to go to the news and CBC due to, I guess coming early? We have this in writing. That’s a pretty big jump from being disappointed to straight up unreasonable. You agreed on your own, to move the day up, we did not force you to do so and you could have said no. This is when you called your agent and after speaking with the manager, she was advised that it was best not to continue working with you/your move do to your irrational and impulsive threats. We told you simply that we will not work with someone that threatens to slander our company and go to the news all because we came a day earlier to act in your best interest. Even writing this out sounds ridiculous and ludicrous. We are not desperate for clients and we will not tolerate being threatened, especially without a valid reason. As it finally came out, the truth always does, your goal by threatening us was to get a discount. Instead of just bringing this up calmly and asking your agent if anything could be done you thought by "scaring" and threatening us you would get a flat rate. I hope that you learned your lesson and from here on out learn how to communicate properly and openly. We absolutely told you that we will not continue working with an unreasonable individual as yourself, and told you to arrange another company or a truck to pick-up your belongings from our yard. We stand by this decision. We are not billing you (but by contract and agreement we have every right to do so) for picking up your belongings in Sturgeon Falls and bringing them down to Toronto. We should bill you for the fuel, labour and time but again, being completely reasonable we are not. This is more than fair considering we did our part and are at a loss now for wasted time, labour and fuel. Honestly, at this point we just don’t want your business. AND we even gave you time to get your stuff picked up when we are losing a truck while it sits there, and you still write a bad review. You were advised right away that your $200.00 deposit will not be refunded, and you are very lucky that we aren’t billing you for the loading portion. $200.00 is nothing comparing to what it cost us to pick-up your belongings. Lying about what we said shows a lot about your character. It's easy to twist words when writing a bad review. Your agent said (verbatim) that we “will not deal with unreasonable person like you and that it's because of people like yourself that good companies get a bad reputation”. All our calls are recorded so you can say whatever you want but we have the proof. Instead of wasting time writing a bed review what you should be doing is arranging to get your belongings. You still haven’t told that when that will be. We were so accommodating to your financial situation as well and even now we are still accommodating and you still write a bad review. Oh and we forgot that you threatened to call the police on us because we said that we don’t want to work with you. I think you are confused, we are not holding your stuff hostage or trying to get you to pay us, we just want your stuff off our property and to never have to deal with you again. We feel bad for the next company that takes you on. Thank you -Essential Movers

8. C

   Catherine G.

   Source: MoveAdvisor · Kingston, ON to Petawawa, ON

   24 Sep 20223-bedroomPaid C$6,000

   Move from Kingston to Petawawa

   Tried to give them a zero. This was the most stressful and disappointing move we've ever experienced, and we've moved 6x with the military. 1st move as a civilian, and truly got screwed out of just over $6000. Amy, at the beginning,was pleasant and reassuring, our furniture was going to be loaded by moving experts and stored in the same truck for a month, then moved to our new home. It started when the truck showed up in Kingston without enough movers, then strange men started showing up at our door saying they were answering the ad WE put on kijijiji for help. WHAT?! Men in sandals and socks? Not professional movers. but our son helped load the truck, not a professional mover! Where was Amy then? Then the truck showed up at our new home, and from the moment our last payment was made and the furniture started coming off the truck, the nightmare started again. The poor men that were there the had no straps, no dolly. They weren't even aware there was a piano on board (they charged an extra $200 for that though) until my husband told them. The driver, who was still sleeping, woke up just after those 2 men carried and bounced that piano down our stairs and put a dent in our wall at the bottom of the stairs (which 1 of the movers took a picture of). Our wooden bed rails were wrapped in dollar store brown tape, that ripped off the finish when removed. My grandmother's round oak dining table was wrapped in saranwrap, then theyproceded to ROLL it down the driveway!!! The bottom drawer of my husband's armoire was kicked in and wouldn't open. All the furniture was dirty, with a film of sawdust on it. There were no bags on the mattresses, the kingsize mattress looked like it was folded in half and where was Amy now?! Apparently on holiday weekend's you get Friday off early. I called Amy everyday for 2 weeks, emailed her, sent pictures, no response. Finally, after "harassing" her, as she called it, she gave me an email address for claims (as its only email you can reach them by) I emailed them, cc'd her, attached pictures and asked for further instructions... no response. Sent another email asking for another number to talk to someone else about my concerns from our move, and I have, to date, been ignored, so I'm writing this review. This all started in July. Amy told me, she would block my number if I insisted on harassing her, I truly think that's what's happened. This was our stuff that we entrusted to you, and although some things couldn't have been replaced, I only wish she'd taken responsibility for her company's promise to me. The driver and the movers were kind enough to express their concern and frustration and with my plight prior to leaving, and wished us well Worst decision ever!!!!!!!

9. N

   Nick C.

   Source: MoveAdvisor · Markham, ON to Newmarket, ON

   8 Sep 20222-bedroomPaid C$1,100

   Do not trust them with your valuables

   They broke our TV during the move and then ghosted us when we tried to make a claim on the insurance they said was provided with their services.

10. S

    Sheryl R.

    Source: MoveAdvisor · Welland, ON to Bathurst, NB

    31 Aug 20224+ bedroomPaid C$22,000

    Move from Ontario to New Brunswick

    Horrible company. I think they hire their Packers from the local cesspool! It took 4 movers 11 hours to load a 53' truck but it was packed so inefficiently we had to leave 2 van loads of items items behind. They broke my piano, which I was charged extra for to move. It now sits in the garage, upside down because they broke the bottom. Jerry Lee Lewis couldn't play it now. They.broke 2 beds and several smaller items. Their insurance is garbage if you can even get an answer. Amy Bennett either puts you off just doesn't get back to you. I paid 22,000$ for them to move us!! $22,000 and 5 items were irreparable and not usable but I can't even get an insurance claim form from them. Horrible horrible company. Do yourself a favour and use ANY other company. I wish we had.