Executive Van Lines LLC

Reviews

Dated rows only. Movers cannot pay to add, alter, or remove a review here. Licensed rows carry a small source label. Reader reviews are read by a person before they go live. How we handle reviews.

1. G

   Gordon M.

   Source: MoveAdvisor · Seattle, WA to Blossburg, PA

   11 Aug 20221-bedroomPaid $4,800

   Frauds and scammers

   Do not deal with this company. If you want further details, I will be filing complaints with state and federal authorities over the next two weeks. These dishonorable people will try to take advantage of you during the extreme stress of moving. Utterly unforgiveable. Do not go anywhere near this company.

2. C

   Cassidy W.

   Source: MoveAdvisor · Seattle, WA to Madison, WI

   14 Jul 2022StudioPaid $5,500

   Fraudulent, Deceitful practices

   I signed a contract for a cross country move from Washington to Wisconsin. The price I was quoted was based on a 300 cu. foot move. I was very carful to pack my items within the contracted size. When the movers showed up, they told me I had 650 cu feet and would be charged an additional $5.50 per cubic foot. I knew I was right at 300 cu ft and 650 cu ft was a clear attempt to gouge me for more money. I called the owner of the moving truck and was told if I didn’t pay, he’d tell his guys to leave. I called Executive Van Lines to make a complaint and was told if I didn’t go through with the move, I’d lose my deposit. I was further concerned when I got a look inside the moving truck and saw how other peoples things were “packed” (photo included). I brought this to the attention of customer service at Executive Van Lines, going as far as sending photos, and was still told I’d lose my deposit if I didn’t go through with the move. In order to get the price reduced I removed several pieces of large furniture, which included a dresser, two book cases, a storage rack, bedside table and a couple of lamps. After receiving my items in Wisconsin, my items had been poorly handled and with significant damage. I re-measured and photographed all my items. After being forced to get rid of several pieces of furniture, my move totaled 166 cu. feet. I was able to get a copy of the video footage showing all my items clearly being unloaded and confirms my inventory list. What’s more convenient is that I used standard moving boxes from Home Depot with the cubic footage of each size listed on their website. I have tried to contact the company with no success. My original move was contracted out for $2000. In the end, I paid $5500. I’ve already filed a complaint with the Florida Attorney General and Dept. of Agriculture and Consumer Services. If no resolution is made I will file a lawsuit.

3. L

   Lauren F.

   Source: MoveAdvisor · Chicago, IL to Alexandria, VA

   12 Jul 20221-bedroomPaid $1,288

   SCAM SCAM SCAM

   This company is a scam! They are very friendly and solicitous until they get your deposit—then you’ll never hear from them again. They took $1288 from me, then didn’t answer the phone, didn’t return my calls, didn’t answer my emails. They did not call me to arrange the move, as they had promised. They did not provide ANY service, but kept my money. I had to hire a different mover. DO NOT GIVE THIS COMPANY ANY MONEY. Consider yourself warned.

4. P

   Pam M.

   Source: MoveAdvisor · Nashville, TN to Austin, TX

   12 Jul 20221-bedroomPaid $5,417

   Recent Relocation

   After reading several of the reviews posted, I have to agree Executive Van Lines is a scam. The company has absolutely no integrity, accountability or customer services. I have been dealing with issues since April, and they have yet to be resolved. I was referred to Moving Claims after repeated complaints, and this company is not much better. I have provided on multiple occasions copies of photos of damaged furniture, missing items, and a description of issues. Moving Claims has requested a copy of the bill of lading and inventory list from the actual movers, which we never received. I have tried reaching out to Executive Van Lines to see if they can help in obtaining these documents. The email addresses provided on their site are invalid, emails are kicked back as undeliverable, and I've waited hours on hold when I call the number listed. I even reached out to the sales rep that initially contacted me, and she will not respond to my messages or return calls. We were originally quoted $3120 to relocate a 1 bedroom apartment from Nashville TN to Austin TX. Upon our quality call, we informed the representative we had an additional 3 small boxes. The quote was then increased to reflect the additional items. Upon pick up, my daughter was told, she would need to pay an additional amount of money because her goods exceeded the limit initially quoted. Upon delivery, she was told she needed to pay another additional amount because she had steps. In total, we paid $5417. Also, upon delivery, the sofa, ottoman, and chair were unwrapped. The items packed in the ottoman were missing, the sofa had two large black oily stains on it, the coffee table was broken, the butler tray was broken, the kitchen wastebasket was dented, and the area rug was missing. Unfortunately, Executive Van Lines will NOT receive a favorable review or recommendation from me. This has been a very disappointing and frustrating experience. This company is a "take the money and run" company.

5. T

   Travis H.

   Source: MoveAdvisor · Mansfield, TX to Rutherford, TN

   5 Jul 20223-bedroomPaid $4,798

   Company is a scam

   The emails for the agents who pressured me into a deposit are now “not available” even the email on the website says it’s not a real one. Spent 3 hours on hold today to still not get ahold of anybody. My move is scheduled tomorrow and still no response . They just take deposits and I guess take the money and run . Going to be posting to every social media site there is

6. K

   Kara F.

   Source: MoveAdvisor · Chicago, IL to Alexandria, VA

   30 Jun 2022StudioPaid $2,530

   Scam company, nonresponsive

   This company is a scam. On June 1 I spoke with a sales representative (Corey) about an estimate for a 300cf move from Chicago to Alexandria VA. I was given an estimate for the move and pressured into making a deposit with them. According to Corey, the deposit had to be made directly from my bank account (there is no payment protection). I was told that I would be able to update my inventory and get a revised estimate. When I realized I had more inventory than I initially estimated, I tried to contact Corey multiple times to revise my inventory: I called and emailed Executive Van Lines no fewer than 7 times, and they never responded. I ended up cancelling the move with them, because I would rather just risk a deposit than risk my personal belongings. I am still trying to get my deposit back, and am filing complaints with the Florida Attorney General and the Better Business Bureau. DO NOT BOOK WITH THIS COMPANY.

7. C

   Cheyenne B.

   Source: MoveAdvisor · Virginia Beach, VA to Ventura, CA

   22 Jun 20222-bedroomPaid $4,000

   Executive Van Lines (very poor service and will take your money)

   This company is one of the most unprofessional moving crews. They aren't even the ones that move your household goods they hire other contractors to do it in which they do not have dates for when they will retrieve your items only estimates which is not okay if your moving within the area let alone across country. If anything happens during the moving process they will not help you due to the fact that they are not the ones actually moving your goods. I have tried countless times to reach my moving coordinator in which we found out he is no longer working for the company so his phone and email are not valid anymore. We were not notified of this and had no way in knowing what the next step would be. My partner and I ended up reaching customer service way before the 5 day window of when the pickup of goods would possibly be to cancel this transaction and we waited on the phone for 45 mins multiple times just to be told that people are too busy so they couldn't update us with any information and that support would forward our information to the cancellation department in which no one has reached out to us. I took the steps in reaching out to customer support through email 4 different times and no response. The company does not work with you and no one can take responsibility for actions that occurred other than giving excuses which are unacceptable and unprofessional. Every one has jobs so being busy is no excuse. Don't hire these people.

8. D

   Domoniq D.

   Source: MoveAdvisor · Addison, TX to Goldsboro, NC

   15 Jun 20221-bedroomPaid $2,021

   My horrible experience

   I recently booked executive van lines 2 months ago for a move from Texas to North Carolina my move is literally in a couple days and I haven't heard from anyone. My QA call was scheduled for Monday it is now Wednesday still no communication. I am seeking legal council to get my money back that I paid to receive the worst service ever. If you are thinking about hiring them for your long distance move I strongly suggest that you find a company that is more reputable, honest and trust worthy. Literally been waiting on hold to speak with someone as I write this review. I paid a $700 deposit to get screwed over.….now 3wks later And the lies continue along with no accountability on their end. I have been waiting over 2wks to receive a refund in which I was told it would be expedited within 5-7 days. I will continue to leave bad reviews on every review site about this janky company and their poor business practices. They take all of the time to reel you in but once you have taken the bait and you have paid your money no one is available, there’s absolutely no communication. And now customer service hangs up on me every time I call in asking about my money. I am left with no other choice but to seek legal cancel which is really ridiculous

9. T

   Teresa L.

   Source: MoveAdvisor · Oakton, VA

   25 May 2022Partial movePaid $3,000

   this company lies!

   this company lies! They told me that i locked in a price per square foot and said that it did not matter if i changed what i was having moved because the price would be calculated at the time of pick up based on my actual needs at that quoted square foot price. I provided an estimate (about 400 square feet needed) and then when I was ready to move I had about less than 1/2 of what i thought i would have (only had 200 square feet). The told me that i still had to pay the full price for the 400 square feet because i was locked into that amount and if need more they would charge more but becuase i needed less it didnt matter and i had to pay for the extra space i didnt use. I would not have "guessed" as to what i needed if i knew they were going to charge me for space i didnt need. but i repeatedly was told, my estimate didnt matter and that i could add or reduce the items and would be charged as to what i actually was moving. They also told me the delivery window was 3-10 days but then when we finalized the shipping they said the window was 30 days for delivery and the 3-10 days was the window to pick up the items. really and truly do not use this company. They are high pressure and provided a pack of lies. i even spoke to manager and he would not rectify this situation.

10. J

    Jennifer O.

    Source: MoveAdvisor · Colton, CA to Midlothian, TX

    10 May 2022Partial movePaid $3,222

    This company is a scam

    I got a quote under 2k after telling them 2k was my max. The caller assured me i had plenty of space to add stuff since i was paying for 300 cubic square feet. He said I had room for more boxes and furniture if need be, even told me he was surprised that I was not moving that many things. After the call where I got a quote and made a deposit, there was literally no way to reach these people if you have any questions or want to update your inventory, besides the quality assurance call which is scheduled. They don’t give you the number. After getting my quality assurance call I added a yoga mat and 2 shoe boxes and one folded up beach chair yet my total rose by more than $300 above budget. I have moved before with 300 cubic square feet so I know what that looks like. When i asked him to try to understand the sudden increase in price after i was guaranteed i still had space. He told me they were a five star service and couldn’t just stuff my things into the truck, they had to leave space because they were liable for my goods.He told me either way I already paid for a deposit and could not back out now because they do not refund and he would not be refunding me my money. He gave me attitude when I tried to understand the increase in price and instead of answering my questions he increased his voice to tell me that I was questioning whether or not he was doing his job right when all I did was ask a question about my move and space. I asked him whether or not he was going to answer it and he put me on hold and transferred. But little did I know that this was only the beginning of their 1star service. My move was scheduled for the 26th to the 28th because I didn’t want delays or issues based on previous reviews so I scheduled it ahead. The caller even tried to persuade me to schedule it for a later date because he claimed they were a five star service and I had no need to schedule earlier because my appointments were guaranteed. LIES!!!! I got a call that my appointment would be for the 28th the day before. On the 28th the truck was nowhere to be found, I called and no one answered so this was a no call no show. I was only able to text there after hours services which did not get back to me on time until later. They postponed my pick up to the 29th after giving me guarantees, then on the 29th my pick up got postponed for the 30th after no one showed up. Then on the 30th they postponed it yet again to 31st after no one showed up. I was supposed to move from California to Texas. I already paid my rent for Texas next month and these people do not want to move my stuff after collecting my money. They gave guarantees and assurances that have not held up. To think they even tried to get me to postpone the move to a later date on some lie about being a 5 star service. They are not five star anything.I initially left a review detailing my full 0-Starr experience but I received a call less than 5 minutes after to take down my review, that I would be compensated within a week. This was April 19, 3 weeks ago.I have been patient with these people. I called their customer service to resolve the issue yet again after emailing them and the lady said “ my compensation was underway but because I had threatened to share my experience with the general public I will not be compensated”I asked her how is leaving a review a threat?if they gave a 5 star performance my review would not be seen as a threat but because they gave a 0 star experience and they know this,they’re threatening me to not share my experience.They have refused to compensate me and yet they threatened me to not share my experience which makes no sense.I was supposed to be compensated 3 weeks ago,I waited.She was disrespectful and rude. Not to mention I labeled my boxes keep up so they know what direction to leave them, the boxes were sideways and upside down even though they were clearly labeled