Fastway Moving

Reviews

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1. P

   Philippe L.

   Source: MoveAdvisor · Paris to America Dourada

   13 Feb 20202-bedroomPaid $4,000

   Moving from France to Brasil.

   Good team, with high level of professionalism. Thank you Teo, for your care, your team were very helpfull at all levels.

2. M

   Maria S.

   Source: MoveAdvisor · Newark, NJ

   5 Apr 2019Partial movePaid $2,200

   Moving from NJ to Brasil.

   After payment in 2018 everything vanished, all belongings and $2000 cost, nobody answer nobody know anything, it is a scam , don't do business with this company.

3. T

   Thomas L.

   Source: MoveAdvisor · Santa Fe, NM

   14 Oct 2018Partial movePaid $3,100

   Household Items.

   We sent our small moving of 34 boxes through Teo Abreu from FASTWAY MOVING on December the 13th 2016 with promise to delivery in 90 days, but after we payed him, he NEVER more answer phone's calls, emails and text messages. The only person that "sometimes" answers phone's calls is Patricia which never knows nothing but only keep giving foolish excuses each time. We have no idea where are our 34 boxes with our household itens and no one calls to inform anything. Our household left on the 13/12/2016 and today is 10/14/2018 NOTHING ARRIVED! We really don't know what is going.

4. S

   Sirlene F.

   Source: MoveAdvisor · New York, NY

   28 Sep 20182-bedroomPaid $4,900

   NAO contratem essa companhia. são péssimos!!

   Ola, tive uma experiência bem traumática com a fastway, nao recomendo a ninguém. Fechei tudo com Marcelo Castroviejo para fazer minha mudança do storage em NY para BH, Brasil. No princípio ele foi ótimo e bem prestativo e me garantiu que eu estava contratando a melhor empresa de mudança. Eu mal sabia o pesadelo que isso iria me Causar! retiraram minhas coisas do storage em 31/10/16 e depois de muitas ligações sem retorno e quase ter um ataque do coração com medo de perder tudo, a mudança chegou ao destino em 23/04/17. (Quase 6 meses depois) Eu tinha ido ao Brasil em 02/17 por 5 semanas pra receber minha mudança conforme o prazo combinado com Marcelo, que me garantiu que chegaria nesse período. Eu voltei para NY sem receber e fiquei em BH num apt vazio sem nada, nem cama para dormir tinha.E o pior minha mãe que estava bem idosa e enferma, faleceu 10 dias depois que sai do Brazil. Eu passei maior parte do meu tempo tentando saber o paradeiro da minha mudança, ligando para Porto de Santos para fastway e eles não atendiam. ate a polícia de BH e NY eu fui , estava difícil pois não tinha número de rastreamento, sempre pedi mas nunca me passaram o numero e no Porto não tinham como verificar sem informação do container. Fiquei muito nervosa, Enfim foi um pesadelo!! Eu poderia ter aproveitado mais o meu tempo com a minha mãe e ter ficado do lado dela ao invés de ficar igual louca tentando descobrir o paradeiro das minhas coisas e brigando quando conseguia falar com eles da fastway. Tudo foi ótimo ate pgto da mudança mas a partir daí, muitas vezes nem atendiam mais o telefone e Marcelo não retornava mais as ligacoes. O problema maior não foi o atraso, isso pode acontecer, mas a falta de profissionalismo e de respeito dos funcionários da Fastway com seus Clientes, Isso foi inaceitável. Depois me deram envio de umas caixas de cortesia para compensar todo meu estresse, eu aceitei mas elas demoraram quase UM ANO para chegar ao destino. Que experiencia mais estressante ! . Nunca mais faco negócios com essa empresa. São Péssimos!! Não recomendo mesmo.

5. E

   Ecio T.

   Source: MoveAdvisor · Plympton, MA

   11 Jul 20184-bedroomPaid $13,000

   Do not recommend fastway moving.

   If the application would allow me I would have given this company a big fat ZERO. I contracted with them last year to have furniture moved from Masssachusetts to Brazil. Unlike many of you, it did eventually show up but after almost a year. Many items were broken or parts missing. Whenever I spoke to anyone they provided me with either miss information or plain out lied. Most often it was a situation where no one answered the phone, returned voice messages, or responded to text messages. My furniture, which included a baby grand piano was valued at more than $40,000 and because of the missing or destroyed items it will take sometime to replace them. I definitely DO NOT RECOMMEND using this company for anything.

6. D

   Daniela J.

   Source: MoveAdvisor · Edmonton, AB

   12 Apr 2018Partial movePaid $2,000

   Scam!

   They collected my belongings and then disappeared. There is no way I can contact they and I am now aware of many other victims. They are also not licensed as they say they are.

7. B

   Bruno C.

   Source: MoveAdvisor · Worcester, MA

   31 Jan 2018Partial movePaid $1,500

   These People Should Be in Jail.

   In 01/15/2017 I sent 5 boxes to Brazil. It's been 1 year and my boxes never got there. They are not answering my phone calls anymore.

8. C

   Corey B.

   Source: MoveAdvisor · Hartford, CT to San Francisco, CA

   4 Dec 20171-bedroomPaid $2,700

   Horrible Experience.

   COMPLETE SCAM. Worst experience I've ever had with any business. We were told by Ken Jackson we were getting a great rate with this company because they didn't act as brokers in hiring physical movers and that their guys were in-house. Despite showing up a day later than the date scheduled on the contract, the movers shared with us that they couldn't honor the contract because we had more cubic feet than expected. We initially walked through our small one bedroom apartment and listed off the items in our home and the approximated size of each item. We compiled a list of 320 square feet and received our contractual amount, paid the deposit and thought we were in the clear. The movers told us that the price wasn't going to be what was in the contract because the brokers approximate things. We assumed that was ok because maybe they were off a couple of items/cubic feet. Turns out the movers estimated us at $1500 more than the original contract and that the movers weren't in house and a separate company. After contacting the original person, Ken Jackson of Fastway Moving, he told us he was unable to honor the contract and gave us a new price closer towards the movers price. We were taken aback because we had signed a contract, the price shouldn't be negotiated at all. We wanted to ship what was on the original contract, nothing more, nothing less. Also, Ken Jackson had promised us a $300 discount because they showed up a day late. This was no longer being honored.. After hanging up on us multiple times after we stated we were unable to pay the extra $1500 that wasn't originally included and an hour of unnecessary negotiation, the movers got in their vehicle and left. Now we're forced to seek legal action on Fastway Moving to have our deposit returned. I've never experienced anything like this. This company is a complete scam.

9. A

   Amadeu C.

   Source: MoveAdvisor · Iowa City, IA

   26 Aug 20174-bedroomPaid $9,900

   Fastway did not deliver my belongs - 7 months so far.

   We hired Fastway Moving to move our furniture from Belo Horizonte, Brazil to Iowa City, IA, USA. We paid in full for the service in advance. We asked for the insurance and they asked us to wait until the pick up was completed and the paperwork would be ready. Items were packed and removed from our home in Brazil on 01/22/2017 by a 3rd party company on behalf of Fastway Moving while the initial contracted date was for pick up between 01/16/2017 and 01/20/2017 without any communication by Fastway Moving. After that, it was really hard to get ahold of Fastway's representatives, nobody would return our calls or provide us with the paperwork needed for shipment. Nothing has been said about the insurance anymore even though we asked for it. On 02/16/2017, we got the paperwork and provided all the required documentation in the same day by mail. Fastway Moving then estimated the delivery in our house in the USA by 03/15/2017. After several inquiries by phone and email and no actual response from their sales or customer services we got a new estimate for delivery between 03/25/2027 and 03/30/2017 in our house here in the US. The delivery estimate date has then changed to 04/05/2017 and later to 04/20/2017 and then to 05/08/2017. After these dates, we could only get a few contacts with their clerks and always with empty promisses and dates that were never fulfilled. No director, manager and even the sales person, Marcelo Castroviejo, awnser our inquiries. All of our belongs are in their possession. Me and my family are hostages of this company after spending our savings to move our belongs. We feel like they stole everything we have including expensive items and priceless personal items.

10. C

    Chris E.

    Source: MoveAdvisor

    19 Oct 2015Paid $10,000

    Good until the delivery.

    Fastaway was contracted to pack and move our home goods from NJ to UT.  At the time of the bid, packing and pickup, I informed them of an empty non-hazardous CO2/Argon air tank that I owned.  The tank had been shipped with my home goods from UT to Japan, Japan to NJ in the previous 4 years without any issue from the movers or customs.  They all agree it would be fine. To clarify, this is non-hazardous, non-compressed, empty tank.After moving to Utah and after my goods were shipped from NJ to UT, I was informed via voicemail that they could not ship my tank and that it is in the warehouse in NJ for me to pick up.  I was already in UT (and had been for 6 weeks) and had no way of picking up the tank.  After contacting Derrick Strus multiple times, he informed me that they would take care of it and get it to me.  I have multiple emails of him promising me that he would take care of it, but months later, still no resolve. They accepted the tank for shipment and after accepting the property into their possession and after we moved to UT and after 6 weeks, they informed me they could not ship the tank.  I feel like they stole my property.