Fastway Moving

Reviews

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1. J

   James H.

   Source: MoveAdvisor

   16 Jun 2015Paid $5,000

   Terrible Moving company.

   I want to first say that moving is a stressful situation, and it helps to have professionals. My husband reviewed all of our items in our apartment and spoke with Derrick. We were quoted a price of about $3,000. We thought that it was expensive, but we were assured that all of our items were going to be packed safely and securely. This was supposed to cover all of the expenses: gas, labor, time, driving, etc. EVERYTHING. We were told that we could pay by cash or card. Upon the movers almost completing the pick up we are told that if we use a card there will be a 6% charge. It was a Saturday at 4:30pm there was no way I could go to a bank and pay the $3,000. That was deceiving. Also, we were told after about 3/4 of the items were loaded that there would be extra charges, due to more space being used. I was assured it would only be $200 or so. The total cost was $5,744.92. That is nearly double what we were quoted. We were in a bind, they had packed almost everything, and we were planning on leaving the next day. We could not tell them to unload everything and then find new movers. This was also deceptive. We were told that our items would be delivered within a few days, that they would make it easy for us. We waited 3 WEEKS for our items. Let me repeat that, 3 WEEKS. My husband would call to get a status update, and no one would call or email us back. We drove across the country and brought very little with us, because we were assured that our items would be delivered to us ASAP. So after the 3 week mark we finally get in touch with Fastway, who says your items could come Sunday or Monday. We asked for the drivers name and number. The staff person did not know this information. How can you have a driver responsible for your clients items, and not know their name and number? We were eventually given a number, after asking multiple times. The number provided was incorrect. We had no way of contacting the driver. The driver shows up on Monday afternoon. He says he cannot drive the truck into the apartment complex due to the size of the truck. We spoke with the maintenance supervisor, who has worked at the apartment complex for 9 years, who stated that each week he sees larger trucks in the complex. He literally drew the driver a diagram on how to get in. The driver refused. We were told we would have to pay $600 extra to get a new smaller truck. We were outraged. How could this be. After being hung up on several times by the supervisor, Ricardo; and being yelled at by the driver: who said that he was going to throw our stuff in storage and leave it there. We were told they could bring it down to an extra $200. We had no other choice. We said we would pay. Upon getting our items we discovered that not only was just about every item damaged; there were expensive items missing. We attempted to contact the office, both by phone and email, but no one has responded. My desk was literally crushed and is unusable. The movers who packed up my apartment took everything apart, even air filters- they assured me that the movers on the other end would put all of it back together. That did not happen. I feel that I was completely taken advantage of. When I am quoted a price, I assume the price will be somewhere around that. If it could be more I would understand, but double?! The lack of communication throughout this ordeal has been frustrating. Also, due to us not having our belongings for over 3 weeks, we had to purchase new items- a futon to sleep on, cups, plates, cutting boards, towels, etc. This may seem like small purchases, but they all add up. I would emphatically encourage NO ONE to use this company. They have made no effort to take responsibility for the items that were lost/ stolen and damaged. There was hundreds of dollars worth of damage. I would never use them and I strongly encourage everyone else to avoid this company.