First Call Relocations

Reviews

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1. J

   Jonathan R.

   Source: MoveAdvisor · Albany, NY to West Palm Beach, FL

   28 Jan 20191-bedroomPaid $1,575

   Great Service.

   I recently used this company for a move from NY to FL and they did a phenomenal job. The team was professional, on time and did a great job overall I recommend this company!

2. R

   Rich O.

   Source: MoveAdvisor · Garfield, NJ to Fort Lauderdale, FL

   23 Jan 20193-bedroomPaid $3,324

   Move was party.

   First Call was absolutely amazing. They handled every single facet of this move. The call to set the move up was so easy. Matt was so polite and helpful. The 4 movers that completed the move for us were great also. Price was very fair and I will highly recommend First Call Relocations to anyone I know moving.

3. C

   Cheryl F.

   Source: MoveAdvisor · College Station, TX

   9 Feb 20204+ bedroomPaid $7,000

   Scammer.

   DO NOT USE THIS COMPANY! THEY PROMISE YOU EVERYTHING AND DO NOT STAND BEHIND THEIR WORD. THEY DO NOT..EVEN THOUGH THEY SAY THEY WILL..REFUND DEPOSITS!

4. J

   Judy P.

   Source: MoveAdvisor · Coldwater, MI to Troy, OH

   22 Aug 20193-bedroomPaid $12,000

   Bad move.

   Cannot believe this company is still in business!! Worst moving company ever!! Like all the other bad reviews quote low price then triples when they get there!!

5. J

   Joel L.

   Source: MoveAdvisor · Natick, MA to Moultrie, GA

   25 Jul 20193-bedroomPaid $14,000

   Terrrible UNRELIABLE Company.

   Contracted move from Mass to Georgia. Cost estimate was done 2 separate times. Pictures included Estimate was around $10,000. The move was scheduled for 9a-12p on Sat 9/23/18. By 12pm no movers showed up and no phone calls. We were unable to contact anyone at 1st Call.until around 2pm. A dispatcher informed me the truck has brokendown and likely unable to arrive. I informed the dispatcher that I was upset that no one called me of the, nor was there any way to contact 1st Call. The Dispatcher promised the truck would be there possibly sunday, definitely Monday and he would call me. He did not call. The truck did not arrive until Tuesday 9/25 after 2pm ( more than 48hr from contract guaranteed time). The first thing the movers said was how much they suggest I give them for a tip. The next conversation with the movers was informing me that the newly recalculated move would cost around $14000. It was like a hostage situation. My closing was less than 24hr away so I was stuck. (plus they already had my down payment upfront). The movers were very efficient. They worked beyond midnight till around 2am, Wed 9/26. They informed me that they were done and were closing up the truck to leave when my wife noticed that they had left half of our storage room items behind. The Truck was not full. I had to have an argument with the shift boss/manager to get them to finish the job. They did. and then left. But they left a lot of cut up tape and padding boxes that we had to clean up in order to have the house ready for the scheduled closing. Furniture delivery was also a disaster. The promise from the original salesperson was that delivery would not take more than a week. While I was now stuck in Georgia in a house with no furniture, after multiple phone calls to !st Call Relocation, they kept changing my delivery date. I did not get my furniture until 10/20/18. When it was delivered most of my Henredon dining room chairs (which were wrapped in blankets by the movers) were damage with mold and severe water staining. When removed from the truck the blankets were wet. This was pointed out to me by the movers (a different team) because they wanted to let me know that they did not do this. The truck must of had a hole in the roof and during the month long stay in the truck, it rained and led to ruining the set. The following day I unwrapped the 65" LED TV that they delivered and the screen was cracked. After unwrapping and emptying all of the boxes I contacted 1st Call to file a claim. They told me I had 60 days to file. I sent pictures of the damaged items. They said they take up to 120 days to respond. I waited. I called back in June and after a very rude and condescending person that lectured me on what I would be reimbursed for (Now is when I was told about the $0.60/pound reimbursement for damages) and it calculated out to about $350. Note; never was the insurance coverage on the move told to me to be based on weight alone. It was always feferred to as a value based amount. Replacing the TV cost me $1800. I found the same dining room chairs used on Ebay and that cost me $1400. Anyhow I was told a check would come to me on June 15 ("checks get sent out on the 15th"). June 15th has passed and so has July 15th. I have never received any checks. I am now currently trying to call 1st Call Relocations. I have probably called their main office, sales and consumer help numbers more than 20 times. Someone once picked up the phone and immediately hung up. Otherwise no one has answered the phone at any of the advertised phone numbers. I get an answer machine; It instructs you to leave a message. I always do. To date no one has called me back. I always call from the same phone number and leave my name and account number in my messages. Worst business experience I have ever had. I have recently found similar complaints as mine on the BBB website. Someone should be able to hold them accountable and shut down this company. It would also be.

6. D

   Delshad S.

   Source: MoveAdvisor · Murrieta, CA

   21 May 20191-bedroomPaid $7,646

   Terrible company.

   Terrrible company. They force you after signing online with a low estimate, then use every way to get extra money from you because you paid 1500 online. Too many promises that will not happen. Not professional, do not answer phone calls or emails, even insulting answers. Late for delivery date and require you to file a claim (only after the delivery), no answer after 5 months. Do yourself a favor, and never hire this company, very bad on all aspects.

7. B

   Belinda J.

   Source: MoveAdvisor · Lake Mary, FL to Powder Springs, GA

   13 May 20194+ bedroomPaid $5,900

   Scam do not use!!

   This company quotes one price increases the price by 110% and damages your property and doesn't honor the claim forms. PLEASE DO NOT USE!!

8. K

   Kristyn R.

   Source: MoveAdvisor · Denver, CO to Tallahassee, FL

   27 Mar 20194-bedroomPaid $6,500

   This is a scam!

   Do not hire this horrible company. They are a scam company that uses a lot of fake reviews. We lost thousands of dollars and belongings through first call and I hope to save you from doing the same thing. There are numerous hidden fees and charges. Expect to spend a lot more than quoted, even if they "lock you into a price". They subcontract all their pick ups and deliveries so the people you meet will conveniently have no idea what your talking about as far as agreements with first call. Communication with first call will disappear after they get your deposit. Our furniture took 46 days to arrive. We were quoted 5-10 days. Many things were broken or missing when it arrived and we were told we had to pay more to get the furniture from the truck to the house ( about 30 feet). Anything missing or stollen will not be reimbursed because of the language in the contract (.60 cents / pound of item, but nothing is weighed. ) I sincerely hope this company doesn't get the chance to take advantage of your family too. I'm honestly surprised our stuff showed up at all.

9. A

   Archana S.

   Source: MoveAdvisor · Oak Park, CA

   26 Mar 20193-bedroomPaid $8,864

   My worst move.

   We moved from Weston,fl to Oak Park, CA. Start of the move wasn't good. They made me sign on the paper which has price amount $5000 more than what I was quoted on after filling in the truck.It was 9/8/2018. Stuff got delivered to house on 9/27/2018 at CA. Immediate reaction was my curved 60" TV was broken, office funiture table, brand new Trademill of $2500, carpet were missing. I made several calls but no replay. Filed a claim on 10/8/2018. Waited for 120 days and even more but no reply. Everytime left voice msg, sent emails no reply. Even today customer service was supposed to forward my call to claims director but nothing happened , they disconnected the phone. I WOULD NEVER NEVER NEVER WILL RECOMMEND THIS COMPANY.

10. D

    Diana G.

    Source: MoveAdvisor · Weston, FL to McKinney, TX

    22 Mar 20194-bedroomPaid $7,000

    I do NOT recommend it! fail to fulfill the sales and service's promise.

    We move form Florida to Texas, during packaging day it was “normal” even they said it was more than they had estimate so we had to re negotiate with them. They delivered on the frame time accordingly… but here is where everything started going WRONG and they just do not care… as long as you paid them… We received furniture damaged, scratches, bumps and missing staff (a file cabinet, a floor lamp base, and a tv stand legs) among others things. 1. In their promise is that they assembly the furniture and beds… guess what? They did not assembly our beds we had to paid extra to somebody to do it. 2. We received someone else box and immediately I told the driver and crew leader that it did not belonged to me, and guess what? He did not care at all, he checked the sticker and told me is the same but it is not mine… he just left it in here. 3. As their protocol, instructions or process told us I established a claim for the damages, missing staff and reporting having belongings not ours on September 26th 2018 and they supposed to have up to 120 days to solve a claim and give response and compensate the proper way. Guess what? They have not answer! on January 13th we did a follow up… a week before the due of 120 days and their answer was that they have received the claim and the official date is January 13th 2019!! I have all the emails where their employee answer me he has the claim and he forwarded to the claim department on September 26th 2018 and that does not count!! Can you believe it?? They have not contact me neither to recover the other person’s belongings, I did contacted him and notify that I have his staff … so far nobody from the company has showed me they care about their costumers and satisfaction. PLEASE, DO NOT HIRE THEM!! I TOTALLY NOT RECOMMEND THIS COMPANY AT ALL!!