First Call Relocations

Reviews

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1. K

   Kerry W.

   Source: MoveAdvisor · Pinetop, AZ

   9 Mar 20191-bedroomPaid $3,400

   Scam company!

   This company us a complete scam, stay far, far away! I made a deposit to move me belongings from MO to AZ. they gave me a two day window fir the move. They did not arrive on either of those days. They arrived in the afternoon of the third day, after I closed on the sale of my home and had to be out. They immediately wanted to double the initial quote, which was already way to high to begin with. I refused to pay the extra and they left. Thankfully they never loaded my stuff on the truck. They still refuse to return my deposit although they did not meet the terms if our contract. I've filed a complaint with the FMCA abd the attorney general and want to warn everyone not to use this company!

2. P

   Pratz S.

   Source: MoveAdvisor · Los Angeles, CA to Austin, TX

   26 Feb 20191-bedroomPaid $2,400

   Worst experience.

   Me and my husband were moving from LA to Texas. When I called this company to get a quote, I was asked to list all furniture/appliances, so I did. I got a quote and we decided to go with this company. On the day of the move, the guy comes in and says we might have to pay extra money. I told him we listed everything and the boxes were less than quoted. He said you can call the customer care and they can adjust the price but the customer care was closed at that time. He said you can sign the documents now call later which I shouldn't have done but I had no option since all our stuff was there in their truck. So I decided to sign and call them later. We tried to call the next few days but no response. Our representative was Max. Me and my husband left couple of voice msgs but no response. Only good part was they delivered it on the day they promised but not inside our home though. I got a lot of msgs from the delivery guy saying if there is no parking space for their truck then I might have to play $700 extra for transport, extra for walk and so on. They were charging $700 extra for the walk to the apartment. Their free 50 ft walk is just a few steps according to them. Our representative told us if you have elevator it shouldn't cost you extra. But when delivery guy comes in its a whole different story. Our quote was $2000 plus they charged extra $400 for the package materials and according to them exceeding the weight and now they were asking $700. We decided to not to pay extra so they dropped it at the parking garage. Me and my husband moved everything from the parking garage to our home. So I would say, be careful when you sign their documents And read very carefully everything that's on their paper.They talk sweet only till they get the deal and after its hard to reach them.

3. A

   Alison S.

   Source: MoveAdvisor · Nashville, TN to Rock Hill, SC

   15 Feb 20193-bedroomPaid $4,500

   Do not use.

   My husband and I had a terrible experience with First Call Relocations. Throughout the entire process, we were extremely disappointed with the service we have received. From the day that our stuff was supposed to be picked up, everything has been chaotic, unprofessional, and unacceptable. I would never use this company again, nor would I recommend them to anyone. Once we determined that we would go with First Call Relocations and paid the initial deposit, we never heard from the salesman again. Despite calling and emailing him and other departments multiple times, we never got a response. Finally, we received a call telling us that the movers would be at our house to pick up our stuff on 9/29, with a backup date of 9/30 if something happened. We were told that the backup date was rarely used, and that the movers would give us a call 2 days before to finalize the date they would be there. We never received a call stating when or what time our stuff would be picked up. We were told the dispatch department or drivers would contact us 2 days before our stuff would be picked up, but neither of them did. We called multiple times in an attempt to determine when our stuff would be picked up but had no response. No one ever called us back. We had to wait at our house for 2 days straight hoping that the drivers would actually show up on one of the two days we were told. Finally, the drivers showed up to our house in the late afternoon on 9/30, which was the backup day. They charged us an additional $2057 over the amount that we were quoted because they stated we had more things that needed to be moved, we were charged for stairs, and we were charged for materials that were used in packaging that we never asked to be used. At this point, they had all of our belongings, so we had no other choice than to pay them the additional money. We gave First Call Relocations 20 days of notice as to when we needed our stuff delivered. We were told from the beginning and each time we spoke with dispatch that as long as we were able to give 7-14 days notice, we would have our stuff. However, the dispatch department told us on four separate occasions that we would have our stuff, only to call us back days later and say that it will no longer be arriving and they could not give us another date of when to expect our stuff to arrive. We would continually call the dispatch department for clarification and to see when our stuff would actually be delivered, but they refused to return our countless phone calls. Every time we were given a date by dispatch, we were told that we would get a call 2 days prior to confirm. Each time, we would not receive any call and would call First Call Relocations to get an update. This was extremely frustrating and expensive, as we had to keep extending the lease with our apartment and had to change plans with work every single time we got a new date. There was no communication. Finally, my husband called on 1/22 and someone in dispatch stated that our belongings would be coming on 1/24. He asked if this was confirmed since he had been told this multiple times and dates before, and they said yes. He asked what time the truck would be arriving, and they said they had no way of telling us when it would arrive. Finally, on 1/24, we received our belongings. They did not unpackage any of the extra packaging that they had put on themselves, and they did not put anything back together that they had taken apart to save space. They also lost a bookshelf. Once the movers finished, my husband paid the amount that the driver stated was due. The next day, 1/25, the driver called us stating that he told us the wrong amount and was charging us $1000 more than what he had said previously. He called us repeatedly until my husband agreed to pay the amount once the driver showed him the corrected invoice. We did not know what else to do besides pay them so that we could have our belongings again and get this nightmare over with.

4. M

   Mark E.

   Source: MoveAdvisor · Hutchinson, KS to Eureka Springs, AR

   7 Feb 20193-bedroomPaid $12,000

   Extortion.

   We were given a bid from Mark Wallace for $5700 after walking through our house giving him a description of all furniture, etc.. When the truck arrived we were told the cost would be $12,000 !!. Pay now in cash or they would leave. I spoke with Tyler on the phone and was told to pay now in cash or the truck would move on to the next assignment. If we had an issue it should be taken up with customer service. We had to be out of the house that day so we had no alternative but to pay. Subsequent calls and emails to the comapny have been stone walled for 3 months. I will continue my quest to recover my money.

5. L

   Linda

   Source: MoveAdvisor · Wichita, KS to Missouri City, TX

   29 Jan 20193-bedroomPaid $6,600

   Nightmare Moving Company.

   If I could, I'd give them a -5 Stars. They don't deserve one! Their name should be changed to NEVER CALL RELOCATIONS. I cannot begin to describe the horrors working with this company and recommend anyone who wants a reputable moving company to check on the moving.org website. If you don't find the company's name in their list, run! It took me TWO months to get my furniture from these people, all while making payments on an empty storage unit! The real one-star reviews below are the truthful ones and these stories don't even compare to the ordeal they put me through. Where do I begin? They are rude, have despicable customer service, pull a bait-and-switch routine, claim you have "too much stuff" and inform you they need another truck with another huge fee, after which they don't even load half the items on the well-outlined list (and I included measurements!). In addition, they know how to stay within federal regulations by charging an excess exactly the 110% for what? Moving less than contracted? Really? The nerve! I have never seen such criminal activity! They are con artists, employing the right buzzwords conmen use. They then turn it on you and make it sound like YOU are being unreasonable because YOU want an idea when they will deliver your furniture as if it is a crime to want a timeline! The demands they make are beyond believable, only interested in money. No one answers the phone. It is interesting that the same voices identified under other names. A true criminal outfit. And a warning to their so-called customer service (non-service personified!): Don't dare come back on here and make excuses and act all innocent with your con artist lingo. It will not fly. The only thing that will make me happy is a FULL refund. I put my life on hold for two months! TWO MONTHS! But they don't care. Anyone who wants the complete story, please contact me.

6. A

   Ashley S.

   Source: MoveAdvisor · Los Angeles, CA to Buffalo, NY

   28 Jan 20191-bedroomPaid $9,064

   Do not use this company.

   I hired First Call Relocation Company to move all of my belongings including my car and motorcycle from Los Angeles, California to Buffalo, New York. Upon arrival to my home in Buffalo, New York, both my car and motorcycle were damaged along with a majority of my large furniture. All of my furniture was purchased brand new in April, 2018 and was damaged during the move in July 2018. When my car was delivered it had 2 dents and paint scrapes on my hood. My motorcycle had countless areas of damage including broken mirrors, dented fender, scraped and dented fuel tank and more. Our furniture was dented, smashed, cracked, chipped and unsalvageable. 2 days prior to receiving our shipment, we were informed by a semi-truck driver who was driving our shipment from New Jersey to Buffalo, that the semi-truck had been involved in an accident. We have immediately contacted First Call Relocation and filled out an extensive claim form. First Call informed us that it can take up to 120 business days for the claim to be reviewed. The 120 day mark was January 9th, 2019 and we have since then contacted the company asking for an update on our claim. We have not received anything. Between the receipts of all of our brand new and purchased furniture, our car and motorcycle we are totaling roughly 10,000 in damages. We have photos and receipts of our furniture as well as photos of our car and motorcycle before the move. We were originally quoted $6,600 total to move our belongings and vehicles. The day of the move, we were told it would be an additional $2,400 after our belongings were already packed into the truck. This company advertises that they are apart of the Better Business Bureau on their website, however, if you go to BBB they are not listed. There are many similar complaints on this company and after doing some research, they also go by another name as well.

7. J

   Josue V.

   Source: MoveAdvisor · Munster, IN to Cleveland, OH

   24 Jan 20192-bedroomPaid $84,630

   This place is a LEGITIMATE SCAM!!

   Do not use this company at any cost!! They will rip you off as they did me. PLEASE WARN OTHERS!! PLEASE BEWARE of First Call Relocations! THEY ARE A COMPLETE SCAM!! This company is totally unethical and employ liars and crooks!! I booked an out-of-state move with them in December and was asked to submit an initial deposit of 33 % via ACH bank transfer to reserve my move. That should have been my first clue! 24 hours later I submitted a cancellation to them via email, which is according to their stipulations in their cancellation/refund policy, which I did. They cancelled the movers but never sent my refund back!! Ever since then, I have called them over 30 times and have the phone records to prove it and have not been able to get anyone on the phone that has the "power" to get me my refund back! They just keep passing me around to the accounting department which is never in the office, or is in a "meeting". They have also hung up on me numerous times! The "agent" who booked my reservation was Aaron Brightman, which was probably a fake name too! He is the biggest scammer and liar of them all!! One of the times that someone did answer my call, they we're not helpful and the lady was rude and screamed at me saying that I was NEVER going to get my money back and hung up!! No one has any intention of acknowledging me nor has anyone addressed refunding me my money. They are TOTALLY fraudulent, unethical and are crooks!! They are thieves posing as a reputable business that will hopefully shortly be shut down!! STAY AWAY!! Beyond that, they are very disrespectful and seem to have no sensitivity toward my situation or have any intention of resolving it. I am glad that I have filed a fraud claim and involved the Consumer Fraud Protection department of the Attorney General of Indiana and have also involved a private Attorney and have filed a fraud claim with the Chase Bank Consumer Fraud Division and they are all on it!! PLEASE DO NOT GIVE THESE SCAMMERS YOUR MONEY!! I don't understand how TERRIBLE PEOPLE like this can own a business and be crooks with no heart or ethics!! I HOPE THIS NEVER HAPPENS TO THEM PERSONALLY. BUT, WHAT GOES AROUND COMES AROUND!! BE WARNED!! Please STAY AWAY from this company. They will lie to you & they do not live up to the terms they promise. I wish I knew better. This company needs to be banned, We are still waiting for our $846.30. Please look for another moving company & read the past reviews before using the company.

8. K

   Karsen G.

   Source: MoveAdvisor · Chicago, IL to Detroit, MI

   23 Jan 20192-bedroomPaid $8,000

   This Company is a Scam.

   They regularly bait and switch customers (go read the Better Business Bureau). The movers showed up and said we had "way more than they were expecting" and wanted to charge me 4x what I was quoted. Its all a scam. When you try to get your deposit back or want to take to a customer service rep, they hang up on you. The least professional company I have ever worked with. They also keep opening up new profiles on review websites (like Yelp) so people won't see how many negative reviews they have. On Google, they are clearly creating fake profiles or having their employees post. Its super obvious because they all posted 5 star reviews around the same time.

9. J

   Jamey H.

   Source: MoveAdvisor · Mount Vernon, WA to Oklahoma City, OK

   23 Jan 20194-bedroomPaid $42,000

   First Call Relocations.

   We have had a long distance move 11/16/18 from the State of WA to OK. Dealing with First Call Relocations (est. 42K we have spent :) and without telling us until after they got all our $ on the delivery date 1/21/19, did they finally have the truck driver tell us WE WERE NOT GOING TO RECEIVE all our furnishings on this day & that the rest was coming on another truck. Mind you, we were told the company had known way ahead of time that there would be two trucks, but did not have the courtesy to share that with us. We are missing a 1/3 of our stuff and they can't give us a ETA. They wanted us to sign the invoice that we received it all! Sorry we did not sign & want an ETA still on 1/23/19 we have no ETA! Instead they hung up the phone on me. From the get go it has been a Total NIGHTMARE! I would not recommend this company to anyone. We were lied to, phone calls hung up on, charged way to much, told there would be no surprises and it has been one sad surprise after another. I pray we get the rest of our stuff. We have been treated like we are an inconvenience instead of a CUSTOMER. BEWARE the packing was terrible also! We have so many items broken, scratched etc. & were totally over charged. It will be unfortunately a long claims form. We will be turning them into BBB, as no one needs to have this same negative experience. We give their sales department is a 10 to sell you to go with the company (many untruths told to reel you in) & a BIG "0" rating for every other department with this company!

10. P

    Patricia L.

    Source: MoveAdvisor · Charlotte, NC

    19 Jan 20191-bedroomPaid $5,500

    First Call Relocation.

    BEWARE of this company. To make a long story short,the estimate they gave me was $2500 to move my belongings from Indiana to NC. This is a 1 bedroom and no appliances, no dresser, no sofa no kitchen or dinning room table or chairs. I packed everything. I know the $2500 was an estimate and most likely would be more but not $6000! I am a female and a senior citizen and felt they gouged me and nothing I could do since everything was packed. They told me I had 1500 cubic feet and I told them no way but assured me I would be reimbursed at the end if I didn't have that much. I had a moving company here review my inventory and he said I didn't have half that much of inventory. They haven't sent me any reimbursement just demanded $2000 on day of delivery or they would not unload my things. Do not use this company, you will be sorry! For all the good reviews, they are fake from them posing as customers. One way they gouge you is use space reservation which I did not request. Space reservation is mostly used by companies who want only their things moved and not with others. I felt lucky to get my things. I will admit the movers did a good job packing and unloading but the company's charges are absurd.