Global Moving LLC

Reviews

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1. C

   Chelsea H.

   Source: MoveAdvisor · Atlanta, GA to Houston, TX

   17 May 20231-bedroomPaid $3,500

   Horrible

   I’ve been waiting since September for a $67 check for the horrible movers they hired that damaged my apartment and couch . My move was from atl to houston , they were so attentive to get my money , then when it was time to pay for the insurance out , thousands of dollars worth of damage they only want to pay $67 .. ridiculous, and still haven’t paid it yet and it’s been 8 months ..

2. R

   Rhonda R.

   Source: MoveAdvisor · Holbrook, AZ to Helena, MT

   19 Jan 20231-bedroomPaid $3,766

   Terrible customer service and lack of communication

   BUYER BEWARE. In October a broker had me work with Global. They no showed (for pickup) on a date agreed upon after missing 2 other dates for pickup, with no communication. There has been no compensation for my flight change after being told there would be. They won't return phone calls or emails. Their customer service is terrible. I tried to reach them for weeks. I couldn't get a reply to find out about my shipment. Nothing was conveyed to the length it would take my shipment to arrive. They wouldn't respond to my inquiries and seemed to be ignoring me. I contacted all different numbers and emails and received no response. I cannot believe the lack of help and unprofessionalism of this company. I am so disappointed and wish I could warn others before they use this company. All I can say is DON'T use this company.

3. F

   Fred I.

   Source: MoveAdvisor · Indianapolis, IN to Gainesville, FL

   11 Jan 20234+ bedroomPaid $30,000

   Move from Indiana to Florida terrible move

   2021 contracted to move and store items for year. Lost many items, broke many items. dirve Kyle was arrogant and terrible person in charge. hired packers from 100 miles away on first day and they did not show up second day. Driver was always half day late with attitude that he did not need to call and inform. Could not get anyone at home office. submitted claim for damage in 2022 and still waiting for check. DO NOT USE THIS COMPANY!

4. A

   Andrew M.

   Source: MoveAdvisor · Madison, WI to Brooklyn, NY

   4 Dec 20221-bedroomPaid $7,000

   Worked with [NAME EDIT], [NAME EDIT], and a few other maybe scammers?

   They took my money, missed dates, gaslit me, did not provide proper information to the insurance company and ignored many of my phone calls. They picked up 24 hours later than originally coordinated by a broker and then delivered 2 months late. After that point, they then missed their delivery window by over 8 hours. Unclear if this was total incompetence or if there was malicious intent.

   Response from Global Moving LLC

   Andrew Man Hello We are sorry to hear of your unsatisfying moving experience. We would love to assist, however, we are unable to locate a record of this move or customer account in our system. If this review was in error for Global Moving LLC, we ask that you kindly remove it at your earliest convenience. If this was not an error please contact Global Moving LLC at (919)-446-8259 in order for us to verify this move and come to a resolution. -Global Moving, LLC

5. B

   Ben S.

   Source: MoveAdvisor · Simpsonville, SC to Queensbury, NY

   30 Sep 20222-bedroomPaid $7,000

   Move from sc to ny

   These ppl are really very low. The movers showed up, none spoke english, they damaged a floor and when i pointed it out to them the 3 surrounded me until i signed off. Around $2,000 above quote, when i finally got my belongings the druver showed up alone at 230am. Broken items , missing (stolen) items, im currently working with the NC attorney general and theyre so arrogant they wont respond to their office. My next move is to press charges for grand larceny, extortion and breach of contract. i Have the extortion on video if anyones interested... worse company ive ever had any dealings with and im not stopping til i get a full refund

6. Z

   Zoe H.

   Source: MoveAdvisor · Durham, NC to Stanford, CA

   16 Sep 2022StudioPaid $2,500

   Missing Third of Shipment, STAY AWAY

   I scheduled a cross-country (NC to CA) move with Global Moving LLC. My shipment was picked-up as scheduled on 16th July 2022. At my shipment pick-up, the movers collated several of my belongings into a wardrobe sized box, stating that this would make it easier for them to transport. My shipment was delivered at around 9PM on 14th August 2022. The wardrobe sized box was missing, as well as several other of my belongings. Of the 31 items listed on my inventory, 9 were missing from my shipment delivery. I also received two items that were not mine. I was never contacted about these misdelivered items (on behalf of their owners) by the moving company, prompting me to question the rigor of their missing items process and also the general conduct of this moving company, Global Moving LLC.

7. J

   Jack K.

   Source: MoveAdvisor · Stafford, VA

   29 Aug 20223-bedroomPaid $12,000

   STAY AWAY!

   I'm absolutely astonished that this company hasn't been shut down. Please do yourself a favor and look at the complaints listed for this BBB rated F company before you do any business with them. I promise all of the reviews there, and all of the 1 star reviews here on Google are 100% correct. We went through a broker who had contracted Global for our move. We had agreed on an estimate after a THROUGH walk through of our house. Later, when we realized we had more stuff than originally estimated we contacted out broker again to revise the estimate. Our costs went up, as expected, but now we had everything covered. At this point we had a "binding estimate" or so I thought. Fast forward to moving day. After walking around the house for an hour and numerous phone calls by the moving foreman we were told that to take all of our stuff we would have to pay thousands of more dollars than originally estimated. This was after the previously revised estimate, and we were well below that revised furniture and box count. Being on a Saturday and not being able to reach our broker or the moving company we were forced to have them only take a portion of the items that were listed in our binding estimate. This is text book extortion. This situation forced us have to rent a Uhaul, and sub contract moving labor, just to get the remainder of the stuff that was agreed upon, but not taken by Global. Not only did this cost us a substantial amount of money (still substantially less than what Global attempted to extort out of us) but the time we had to expend on it was ridiculous. We have attempted to contact Global multiple times about the situation at pick up and have only received platitudes and promises of a call back from an "escalation" manager. This never happened. Fast forward again to day 16 of the 17 business days promised to have our stuff arrive. Still nothing, and now we are having to pester this company about where are stuff is. No communication of a delivery date as of yet. Mind you this move was only about 300 miles to an adjacent state! It's unfathomable! Obviously do not use this company for anything unless you are a glutton for punishment, and if you are using a broker as we did, please communicate with them that you refuse to use them if they are going to contract your move through Global. My wife asked me repeatedly to not make this review until our stuff had arrived for fear of retribution. Yes, this company is so bad, and run so poorly, that she thought they would purposely damage our items beacuse of it. That should tell you something! I'm fairly confident now that the extra money they ask for during the 11th hour of the move is to cover their ever increasing legal fees. Before the obligatory response that they are "working on it" or that this review was "made in error" this review 100% pertains the the Global Moving based in Charlotte, NC and you are doing nothing to fix this.

8. E

   Emily H.

   Source: MoveAdvisor · Atlanta, GA to Portland, OR

   26 Aug 20223-bedroomPaid $15,000

   Headed to small claims court with Global Moving

   It’s been 2+ months of lies and runaround and unanswered calls to get this money back for a job they didn’t execute. Global Moving requires a deposit before moving items, which is pretty standard. They only accept Zelle which doesn’t provide the consumer with any protection—protection that is clearly needed when using this company. Global moving required that we pay before they arrived and when our move was subsequently sold to another company, Global kept our money. My deposit is still in their accounts, despite every effort to get it back. They’ve admitted the mistake and yet haven't return this money. I’m so glad they didn’t actually move my items after reading the other reviews. To answer the owner's potential replies to this, I am a customer. Job no: D3508194 and the phone number they provide in their responses goes to a number that no one ever picks up or returns voicemails. It belongs to Christie Strong.

9. N

   Nicholas S.

   Source: MoveAdvisor · Rockville, MD to Fruitport, MI

   26 Aug 20224-bedroomPaid $6,521

   They damage your belongings, and do not compensate

   We moved in January. The movers, before even putting our belongings on the truck, did thousands of dollars of damage to our belongings. They ripped cords out of desks, making them unusable, and destroyed our smoker by picking it up my the smokestack (breaking it off). They included hidden charges($1800) that we protested at the time, but they said we would have to dispute later. They finally got back to us with the amount they will reimburse us: $200. Do not use this company.

10. G

    Gretchen C.

    Source: MoveAdvisor · Urbana, IL to Arlington, VA

    25 Aug 20221-bedroomPaid $2,000

    Traumatic Moving Experience

    I consider myself a pretty reasonable person- I mess up some times, and I understand that others do too. However, my experience with Global Moving was one of the most unprofessional, stressful, and honestly uncomfortable interactions I’ve ever had with a business. I was connected through a broker and all of my phone interactions with Global Moving prior to pickup were fine, I asked questions and was reassured and explicitly remember asking if I there was any chance they would come later than my pickup window. No need to worry, I was told, that’s what was in my contract. About an hour into my pickup window (4-7 pm) I got a call from the driver, who said he might be there that night or sometime the next day. I reiterated that I had been promised pickup a certain day, and he texted me two hours later that he was an hour away. It is now 7 pm. Two hours go by- no sign. I call, get hung up on, and get a call back saying they do night moves or they can “probably be there sometime tomorrow.” I panic at this point and agree, because I need to be halfway across the country in 24 hours and my lease ends the next day. He says they’re now two hours away (which would be about 11 pm). After hanging up, I try to call Global Moving and confirm that they know that someone will be in my home at that time. They expect me to be available at 11 pm on a Saturday- I expect their customer service to be available. No answer, except one text from a night manager or something. Hours go by, and about 12:30 am the next morning, two sweaty, tired, and agitated guys roll up to my apartment in an Enterprise Rent a Truck and start throwing my items in it. I’m trying to fill out paperwork, and they refuse to date my Bill of Lading correctly since it’s after midnight. I don’t think they explicitly meant to be intimidating, but as a young woman alone in an empty apartment, a situation with two strange ununiformed large men loading my life’s possessions into an unmarked truck, who are aware I have a large amount of cash on me, with zero confirmation from Global Moving that they are actually supposed to be there at 1 am was incredibly uncomfortable, stressful, and intimidating. I was incredibly shaken up and upset by the way I was treated and the situation I was put in. I called management for nearly a month, honestly just looking for someone to address how upset I was. Sometimes I was apologized to and told someone would call me back immediately, sometimes I was told it wasn’t their problem. Honestly, at this point I was being completely ignored and was convinced my stuff was gone forever and that I had been scammed. The lack of communication when I had a complaint was the most upsetting part of hiring this company. My things did eventually show up, worse for wear and significantly after the time that was estimated, but I never received a call back after four weeks. You expect me to be available at 1 am on a Sunday but can’t get back to me over a month?? Ridiculous, unprofessional, dangerous, and frankly not worth any discount on your move that they might offer you.