Golden Gate Relocation LLC

Reviews

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1. A

   Austin L.

   Source: MoveAdvisor · Monrovia, CA to Melbourne, FL

   15 Aug 20241-bedroomPaid $10,509

   Takes advantage of the disabled

   This company is being sued in a class action lawsuit and is the worst moving company I’ve ever worked with. I personally have autism and am severely disabled. The company took advantage of my disability. They filled out paperwork on my behalf and without my permission and refused to offer me the insurance options I was asking for multiple times both in person and over the phone. They intentionally didn’t deliver the heaviest items from my move. They strung me along for months and were almost impossible to reach before telling me they couldn’t find my items. When they are charging you for your move by weight and then specifically don’t deliver the heaviest items from the move it demonstrates a clear and intentional breach of the services they were contracted to do. I tried to communicate with the movers that they needed to disassemble a table and they refused to do what I was saying and instead wrapped the glass table in bubble wrap and then placed heavy items on top of it and smashed it into pieces. This company has violated my ADA rights and steamrolled over my ability to communicate and has demonstrated an extreme amount of negligence.

2. B

   Ben F.

   Source: MoveAdvisor · Los Angeles, CA to Bend, OR

   25 Jul 20242-bedroomPaid $4,000

   Do not use them

   There should be an option for zero stars. This company dropped off our items and over half the boxes were completely damaged, smashed in, or flattened like they tossed and piled on. Multiple Damages in those boxes. Also, gave them a bike to pack and when I got it back, the frame was bent, parts broken, and the wheels off. When the movers dropped off, they couldn't leave fast enough. I called the driver realizing one prominent box was missing. He then refused to turn around and told me next time this happened he would just say he didn't have it and then proceed to leave it on the side of the road. I had to go meet him in the next town north of me to retrieve it from him. After that settled, I received no emails back from my point of contact at the GGR until 3 days later when another rep called me and essentially offered no help, but to fill a claim for 60 cents on the pound. This company will actively make it seem like a good deal, but in reality they are actively scamming people and not moving this efficiently or safely in a timely manner. Do not, I repeat, do not give this company business

3. C

   Chris M.

   Source: MoveAdvisor · Bakersfield, CA to Albuquerque, NM

   2 Jul 20243-bedroomPaid $11,245

   Caveat Emptor - Stay away from this company

   Golden Gate is a crooked company. Over 1/4 of our belongings were 'missing'. . . It took them a month to schedule a truck to drive it out to us. They made excuse, after excuse as to the multiple delays in loading the truck. When my wife was calling around, the lady said that they handle every step in-house. WRONG! They hire multiple companies, from packing, shipping, and delivering. If you value your belongings, I would steer clear of this company. OH, they've been shut down before. They have a shiny new name, along with their crooked employees.

4. E

   Ethan M.

   Source: MoveAdvisor · Lake Elsinore, CA to Twin Valley, MN

   2 Jul 20243-bedroomPaid $12,000

   Costly mistake hiring this company.

   Costly mistake hiring this company. Was lied to from the start, given verbal delivery dates but was told they were not guaranteed because he Steven didn't say "he Promised". Our load was picked up Jun13th with a first delivery date of Jun16th. It didn’t arrive until July8th even though Steven assured in writing that it would arrive sooner. My 1,000lb tool box was delivered to GA instead of MN with my load. I was told it would arrive in 7-10 days by Whitney. By July 31st, 25 phone calls with only 5 being returned I still wasn't been given any information on when the tool box will be delivered. Then Whitney told me that they were working on it and that it would be picked up later in the week(Aug 1st-4th)as well as a photo of my tool box and an address in GA of the house it had been delivered to. She said it would be shipped back to CA. I drove to CA to pick up the toolbox and bring it home myself. I arrived in CA and called Whitney on Mon, Aug. 7th and was told it still hadn’t been picked up yet with no other explanation. She then told me later the truck had mechanical issues. Aug14th, no phone call from Whitney as to when it will be picked up. I was told by GGR that I could hire another company to make the delivery and that I would be reimbursed. I spoke to Michael who instructed me to write an email addressed to info@goldengaterelo.com so the whole company would see and possibly get a response, it was ignored. I have been told by different employees of GGR. that I've been too understanding in this situation and I see that it is not benefiting me in any way as far as getting my property returned. Whitney gave me the contact information on their client who had the toolbox and I had to hire a second trucking company to pick up and deliver the tool box to my address, costing me an additional $1,000 on top of what I had already paid them. GGR denied my claim for all the damaged and missing items And denied offering to reimburse me for having to hire a second truck.

5. J

   Joshua B.

   Source: MoveAdvisor · Vallejo, CA

   26 Jun 20243-bedroomPaid $3,800

   Worst moving experience ever

   Worst moving experience ever. Sales team was super reassuring about "no hidden fees", "we're not a broker", etc, etc. First, they assign you primary and secondary moving dates. So if you need a specific day, good luck. They pushed our primary Saturday to Sunday which made us pretty nervous. We decided to rent a UHaul and start moving smaller item and boxes ourselves to get ahead of any potential problems. By time they showed up on Sunday at 11am (keep in mind this is enough furniture for a 4BR house), we'd already moved roughly 75% of the items ourselves. I confirmed with the sales department that the foreman would make the item adjustments once they arrived. The guy tells us he needs to add additional dollars on for stairs and extra bulk items and then we can pay the full estimate plus these extra charges and they can get started. I finally force him to provide a new moving quote based on the 75% fewer items that are now in the house, and he creates a quote that's HIGHER than the initial intake!! Needless to say we sent them on their way, and I can only imagine that the quote would've doubled if we hadn't moved anything ourselves. On top of all of it, the company refuses to refund our $1100 deposit. Easily the worst moving experience of my life. My wife and I rented another UHaul and hired a couple of guys in the Home Depot parking lot who were excellent help, hard workers, and super friendly. Thank goodness it was a local move we were able to handle ourselves.

6. M

   Melinda K.

   Source: MoveAdvisor · Vacaville, CA to Cedar Falls, IA

   2 May 20242-bedroomPaid $14,000

   Consider Alternatives

   This was the worst moving experience I have ever had. The gal who gave me a quote was wonderful, but from that point on, service was deplorable. I paid an extra $1500 for the packing service. The "packers" (I use the term loosely) arrived at noon reeking of marijuana. There were five of them, so it was hard to keep track of what they were doing and where they were. Things were haphazardly thrown into boxes with no consistency as to what room the things were from (i.e., something from the office in with something from the kitchen). None of the boxes were labeled, making the unpacking miserable. Care was not taken when wrapping glass items. I had a 150+ year old china cabinet with curved glass which showed up with one of the door's glass broken. Several other items were broken or bent. Lots of nicks and scrapes, as well. They were rude to my neighbor, when asked what they were doing (they were poking a stick at a little lizard that was in the front yard). Needless to say, their focus was not on the careful packing of my items. In addition, I was told that if I paid for everything up front, things would arrive faster. It took the full 21 days for my things to get to Iowa. I highly discourage anyone who is thinking about using this company for a move. If you are going to use them, be sure to ask enough questions before shelling out money for the packing service. I also suggest that the company hire women to do the packing - or at least train the people who are going to do it, so that care is taken when packing. It was a wasted $1500. I wish in retrospect that I would have packed everything myself. The claims process is also a joke. Pages and pages of documentation required for very little reimbursement. All-in-all, a horrible experience.

7. J

   Jeff C.

   Source: MoveAdvisor · Palmdale, CA to Seguin, TX

   26 Apr 20244-bedroomPaid $8,500

   Not licensed to do business in California _ Please Read

   I used Golden Gate Relocation LLC. last June. Most of my expensive item's came up missing and many more items damaged. The company was not willing to resolve the issue, so I sought other avenues. During my searching for help I contacted Bureau of Household Goods and Services at https://www.bhgs.dca.ca.gov/. I was surprised to be informed that Golden Gate Relocation LLC. is not even licensed to work in California and anyone that has used them to move in, or out of, California can file in small claims court in California and be awarded all monies paid refunded to you.

8. M

   Monica S.

   Source: MoveAdvisor · Costa Mesa, CA

   10 Apr 20242-bedroomPaid $3,000

   Untrustworthy and disrespectful

   If I could give them a zero star I would. I had an issue with Goldengate relocation movers this weekend. They quoted me a price and doubled upon arrival then refused to fulfill their end of the contract. The foremen were middle eastern and verbally abused me to the point I felt threatened. I was afraid he would strike me. They refused to return the deposit and then retrieved the movers and left all my belongings outside of the unit. Definitely a gender and cultural issue. Please read the reviews. Know what type of people work for this company. It’s not worth it. Pricing sounds too good to be true but then they bully you into paying for outrageous, on the spot prices. The foreman who are middle eastern are abusive and demeaning towards women. I don’t need this company to reply back because all their responses are generic. They ALWAYS blame the customer. They do not take accountability. The foreman went as far as saying that I called the movers “beaners” and that I was disrespectful. I am of Mexican decent and have a multi-cultural family and would NEVER demean or insult humans. It’s a shame they have to say such things to justify their bad behavior. If the president would read and listen to these bad reviews he should sweep house. They make for bad business. I refuse to take this lightly. Currently working with an attorney to get my money back for the deposit and expenses flying from TX to CA to see the move through. The issue was April 6-7th and they blamed me for everything. If these middle eastern foremen could, they probably would have beat me up the way they spoke to me. Sad to know there’s men like this. Gender and cultural discrimination at its best. DO NOT HIRE THEM. You’ll regret it I have video of this avise. Sadly I can only include pictures otherwise I would BLAST them.

9. A

   Aaron H.

   Source: MoveAdvisor · Lakewood, CA to Houston, TX

   14 Jan 20243-bedroomPaid $6,600

   DON'T USE GOLDEN GATE, THEY STEAL FROM YOU

   Golden Gate has no integrity or ethics. The whole moving process with them was a nightmare. When first speaking with Gabby for quotes, she told us our items should arrive in TX by 7 business days after our FADD. When we reached out after not receiving our items by the 7 business days, she changed her story and said 7 business days to leave their warehouse and that the contract states it could take up to 21 business days. This was very frustrating as she sold us a story to get a sale, set expectations that led to great disappointment and we were very underprepared for our move. From the reviews, it looks like many other customers had similar experiences. We probably would've been ok with the 21 days if they had been transparent from the beginning and we had better prepared ourselves. When we finally received our items on 1/8/24 (they picked up on 12/11 and FADD was 12/16 so they had our items for almost a month) there was a LOT of damage (ex they transported our fridges upside down) and items STOLEN. The reason we know the items were stolen, not missing, is because there were items kept inside envelopes with the letters friends gave us as wedding gifts. All the letters and cards had been pulled out from their envelopes and the valuable items were gone. The entire box in particular arrived totally broken, all the items jumbled up and even a shoebox of old letters and photographs had been opened, rifled through and mixed up. A valuable handbag, spare phone used for travel and some sentimental jewelry all gone. It was blatantly clear that someone had gone through the box. Also, the contract states reassembly of basic furniture is part of the "white glove" service but when asking the team, they didn't bring tools so couldn't reassemble. When contacting customer service about our overall dissatisfaction and theft in particular, their first response was to blame us for packing those items. REALLY? Does that make it ok for your employees to go through someone else's personal belongings? All they said was to file a claim. Apparently, blatant theft is nothing significant or new. We're going through the claims process now but don't expect much from this unethical company. Don't use Golden Gate, especially for long distance!

10. O

    Oris W.

    Source: MoveAdvisor · Sacramento, CA to Las Vegas, NV

    14 Dec 20233-bedroomPaid $9,500

    The worse company ever.

    This is by far the worst moving company I have ever done business with. As a military member who has done at least 5 moves all over the United States, this is definitely the worst. Let’s start with their setup to get people locked in. I was moving from Sacramento , CA to Las Vegas, NV and I was even a quote for around $5500 after I went through with the booking agent for the things I needed to be moved. I thought this was a very competitive offer so I decided to move forward with this company. I was given 2 dates on when the movers would arrive and they arrived on the second day. I was told that I would receive a call 2 days before the first date and they would let me know if it would be the first or second date. I never received a call and had to call them on the day before and ask which date and they still said it would be either one of the dates. I should have known then something wasn’t right. The first date comes and no communication. On the second date, I received a call from the movers stating that they are about 30 minutes from my house. The movers arrive and start packing up my house. While packing up my house, the head guy came and said that I was quoted for only 1100 sq ft and I have more than that. He stated that the truck that they have holds 1800 sq ft and I would be filling up the truck. He stated that I would have to pay the for the additional space used. The extra 700 sq ft cost an additional $4000. At this point, I was stuck as I was in a time crunch to move and couldn’t find another company plus my most of my household good are already on the truck so I agreed. I later found out that this is a tactic that moving companies use to get over on people. The truck is packed and I was given the packing list of the things they had in their possession and it was the worst I’ve seen. Most of it just listed “box” which is not how it should be done. At this point, I’m like what can I do. I just hope my things make it to the destination. Boy was I in for a big surprise. Once I arrive to Las Vegas, I called and setup delivery of my household goods and the delivery did arrive on the date stated. Once mover showed up before the truck. Another mover showed up about 30 minutes later but only stayed about 10 minutes and left and never came back. So once the truck arrives, it was packed to the edge so the mover had to stand on one of my boxes to start pulling things out. Of course he crushed the box. I asked the driver for the paperwork to check off items coming off the truck for accountability and he said that he wasn’t given any paperwork just a location to make the delivery. Luckily, I had the paperwork from the pickup date. My family and I had to assist the one mover with removing items from the truck because there was no way he could do it by himself even though I paid for a service that I had to do myself. After about 1 1/2 half of unloading, another mover (different from the guy that left) showed up. After all the items were off the truck that was supposed to be mine (there was other people items on the truck as well), it was determined that boxes, a dining table, a larger dresser, and some chairs were missing. Upon an assessment of everything missing, it was about $3000 of household goods and all of my military gear ($5000) was missing. I contacted the company about my missing items and was told how to file a claim. My wife did a review and I promptly received a call about trying to correct the issue and was told that I need to remove it in order for my claim to be processed. We removed it and processed the claim. They use a 3rd party company that is supposed to be a neutral party for the claim but the 3rd party is clearly only for the best interest of the moving company. After a couple of weeks, I received a letter stating that my reimbursement would be $181. How is this legal? This company is the worse and should never be used again. I pay $9500 and they lose $8000 and offer me $181. Those 5 star reviews are definite fakes to boost their real rating.