Graceful Moving Group

Reviews

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1. R

   Rance S.

   Source: MoveAdvisor · Phoenix, AZ to Tampa, FL

   20 Oct 20222-bedroomPaid $6,500

   Liars!!

   These people lied every step of the way. Literally every single step was lied about. They do not care about you or your stuff. Stay far away unless you want to pay more and have your stuff broken. You will literally pay more going with these guys because they will lie to you about the price and then when they break your stuff you'll spend even more to replace it. Seriously, I'm a very thorough person and this is the worst company I've ever did business with.

2. R

   Robert K.

   Source: MoveAdvisor · Seven Valleys, PA to Tucson, AZ

   10 Oct 20221-bedroomPaid $16,000

   RUN and RUN AWAY FAST...

   Be AFRAID; don't even CONSIDER (EVER) this company!!! Their average service price is just a farce. Don't return telephone calls and have NO IDEA where your household goods are located; they sub-contract work and don't tell you; your goods are handled many times and DAMAGE is GUARANTED with no-one held accountable. There is no one point of contact for you -- too many individuals involved with the process, none of which are helpful. Trust me, I have NO reason to LIE about the above statements. Graceful Moving Group should NOT BE IN BUSINESS!! Therefore, NO rating can be provided but this feedback system forces me to give, at least, one star ... and a POOR RATING does NOT even come close enough to say how BAD this company truly is!! RUN RUN RUN RUN (You'll thank me.) bob karotko moved from Pennsylvania to Arizona

3. D

   Dave D.

   Source: MoveAdvisor · South Haven, MI to Polk City, FL

   19 Sep 2022Partial movePaid $2,873

   Scammers

   I should have listened to the previous reviewers. Instead, I was duped by Patrick at Graceful into believing that using them as a broker would provide me with an additional layer of protection. If there were any issues they would be there to help. Well, I had plenty of issues as the driver of the carrier they assigned plainly ripped me off by claiming my load came in over the estimated cubic feet. In reality, it was plain to see by the space taken up in the truck that I was well under the estimated cubic feet. Then they held me hostage as they threatened to unload the truck and then wouldn’t take my Postal Money Order, which I was instructed to have, and required that I provide them with cash. This was 8 pm as they were three hours late showing up. It was nothing less than ransom. As I was leaving in two days I had no options but to pay them an additional $550 and replace my MO with cash as well. Stay away from these liars and their cohorts.

4. L

   Lessie W.

   Source: MoveAdvisor · Inglewood, CA to Huntsville, AL

   7 Sep 20223-bedroomPaid $4,000

   Stolen all of my 10 year old son and My Things

   Hello everyone my name is Lessie I use Graceful Moving Company/Broker myself they lie to me as well. The price seem to double the day of my pickup, Then! I just found out that, they turned my things over to a SO CALL COMPANY CALLED VAN LINES EXPRESS BRAND L.L.C MOVING COMPANY OUT OF HICKORY CREEK, TX. I've never heard of this town and I'm originally from Texas. Between the two companies, I had 72 boxes some 20×20×20, others with the name Bankers Box on which is the name of the company that make the boxes, these boxes comes with lids, Small, Medium and LargeBoxes, U-Haul Boxes, Plain Medium,Large Boxes and a Huge Box made for a Queen Size Mattress that came in it, it was full of Items. Each box has or should I say had my name on them. PLEASE IF SOMEHOW YOU HAVE MY BOXES IN YOUR POSSESSION PLEASE PLEASE EMAIL ME @ leswilliams12005@yahoo.com. The company Van Lines Express Brand L.L.C Moving Company will not answering any of my calls and they had my things from June 3, 2022 until August 27, 2022. With no communication with me, as I kept trying to reach out to them. After calling Graceful Moving Group Companies/Broker, you know they change up who they are and what they do, Moving Company or Broker according to your complaint. I explained to them for three months that I was unable to reach Van Lines Express Brand L.L.C Moving Company, they put you on hold has if the were reaching out to them. Return back to me with the lie each time, that the company stated that they were going to contact me. I asked each time where we're my things and we're they ok. Kim, Mrs. Price and Sharon and a man act as like my things were safe and good they were in a storage waiting to be delivered. Just to ONLY HAVE NOTHING!!!WHEN THEY PICKUP MY ITEMS I HAD (11) PALLETS, TO ONLY RECEIVE (2) ABOUT (15) BOXES OUT OF (72) BOXES. PLEASE IF ANYONE HAS ANY OF MY SON AND I ITEMS PLEASE REACH OUT TO ME. I ALSO HAVE A TV MOUNTS BY MONOPRICE WITH THE OWNER NAME ( W. POTER) I REALLY WOULD LIKE TO MAKE SURE YOU GET YOUR ITEM BACK. MY EMAIL ADDRESS IS IN THIS REVIEW AT TOP. THESE TWO COMPANY ARE WORKING TOGETHER I DO BELIEVE THIS IS WHY WE'RE NOT GETTING OUR THINGS. I FILED A POLICE REPORT AND GOT AN ATTORNEY INVOLVED AT THIS POINT BECAUSE NIKKI PRICE THAT SAID SHE WOULD HELP ME THROUGH THIS. AFTER I MADE IT VERY CLEAR I WOULD NOT BE SIGNING ANYTHING OR PAYING ANYTHING UNTIL I RECEIVED ALL MY ITEMS. MRS. PRICE BEGGED ME TO SIGN AND IF ANYTHING GOES WRONG, SHE WOULD TAKE CARE OF IT. BECAUSE THIS WOULD BE THE ONLY WAY START UNLOADING THE TRUCK. SHE HAS BLOCKED MY CALLS. AN AGAIN I SAID NO AND THE DRIVER CLOSED THE TRUCK DOOR AND WAS ABOUT TO LEAVE. HE TOLD ME I HAD TO SIGN ALL THE PAPERWORK AND PAY HIM CASH OR A POST OFFICE MONEY ORDER FIRST. PEOPLE PLEASE DON'T USE THIS COMPANY BECAUSE YOU WILL FIND YOURSELF STARTING OVER IN A TIME WHERE THE WORLD IS ALREADY SUFFERING FROM THE LACK OF MONEY AND PRICING, FOR EVERYTHING IS AT A ROCKET HIGH. I NEVER AMAZED A MOVE FOR CALIFORNIA TO ALABAMA WOULD BE A NIGHTMARE FOR MY SON AND I.

5. J

   Juan C.

   Source: MoveAdvisor · East Amherst, NY to Jensen Beach, FL

   19 Aug 2022Partial movePaid $2,500

   SCAM SCAM

   Go elsewhere- they sub contract out to the absolute worst companies and do nothing to assist once they’ve been paid and the scam begins- I’m sure they get a kickback from the referral… Horrible Horrible- don’t be fooled by the niceness- completely unresponsive—- SCAM——

6. C

   Carol B.

   Source: MoveAdvisor · Tucson, AZ

   3 Aug 2022StudioPaid $900

   Movers don't deliver your belongings

   Graceful Moving Group was supposed to move my belongings from St. Louis to Tucson, Arizona. They subcontracted the move to another company Lifetime Moverz instead. My belongings were picked up on June 14, 2022. It is now August 3, 2022 and my belongings have not been delivered, nor can anyone tell me where they are. Customer service is a joke. They report they don't know where my stuff is because they are now unable to contact Lifetime Moverz! I have made numerous calls myself to lifetime Moverz, but there is no answer, and they NEVER call back. Graceful Moving Group Customer Support seems quite unconcerned and they NEVER call back either. Also, I never received a Bill of Lading from either Lifetime Moverz or Graceful Moving Group. The Bill of Lading identifies the goods that were picked up. There is a good chance my stuff was stolen or possibly delivered elsewhere. If I could give this group a "zero" I would do that. Don't walk, RUN from this group if you value your belongings. Almost two months have passed and no one has any idea of where my belongings are, or when, if ever, they will be delivered. I have now lost my wardrobe, my computer, personal stuff, all of my kitchen ware/goods, a 50" TV, my bed, end tables and everything else in between. It is as though I opened up my door and let thieves come take everything from my home.

7. K

   Kaylan G.

   Source: MoveAdvisor · East Rochester, NY

   29 Jul 20222-bedroomPaid $5,000

   Disgraceful should be the name

   These guys are very good until u make the 1st payment. After that they show what they are. First this is a broker firm not the actual moving company. They give you an estimate that feels good and make the booking with them.On the date of pickup the actual movers come and throw you off guard saying the estimate is wrong and you will have to pay anywhere between 50 to 100 % more than the estimate given my this disgraceful. They never answer your calls on the pickup date, seems like they know what could be happing btw you and the movers, so they wantedly ignore calls, they know our numbers. Secondly the delivery, this disgraceful guys say and send an email saying the delivery will be btw 3 to 14 days for 500-1000 miles distance. When we call around 2 week time frame they say it's 21 days...call again after few days they say 30 days....disgraceful

8. K

   Keenan U.

   Source: MoveAdvisor · Temecula, CA to Johnson City, TN

   20 Jul 20224-bedroomPaid $6,599

   keenan from graceful moving group Rude harassing me

   Keenan from Keenan@gracefulmovinggroup.com was sending me rude texts and calling me a clown from his personal cell phone number 310-935-1351 I would like to file a complaint on him for his unprofessional and rude behavior

9. R

   Rv M.

   Source: MoveAdvisor · Maryland Heights, MO to Aldie, VA

   20 Jul 20221-bedroomPaid $1,850

   Graecful moving is a brokers company not movers

   Moved from Missouri to Virginia. Committed Pick up date: June 10th Actual Pick up date : June 9th We were happy that, as they picked up early, we will get our shipment early. Proposed First Available Delivery Date (FADD) : As early as possible They changed FADD by themselves to June 17th. Every week they were postponing delivery date to next week. Its already been 5 weeks from pick up but still shipment is not delivered. Now they are telling that, they ate not able to connect with transport company and I have to wait till 30th Business Day from FADD, which is July 29th. On July 20th I tried to escalate the issue, some lay came on call and told me that she is Supervisor, she told me that truck which is carrying my stuff is broken so we can’t give you any delivery date now. She literally hanged up the call. Still 8 more days to go, to reach 30th business day from my First Available delivery date. And I don’t have any clue where my stuff is and will these ppl deliver it or not. So, please don’t pick GRACEFUL MOVING GROUP as you moving company

10. R

    Ryan Q.

    Source: MoveAdvisor · Temecula, CA to Johnson City, TN

    18 Jul 20223-bedroomPaid $6,000

    Keenan was very rude and unprofessional

    Keenan was very rude and unprofessional he hung up on me twice. And told me 80 other companies would still call me. Very Disrespectful!