Greenland Vanlines

Reviews

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1. I

   Inga

   Source: MoveAdvisor

   18 Sep 2014Paid C$1,003

   Worst company moving Toronto-Edmonton.

   I had worst experience ever with Greenland Van Lines. They could say my staff weight only 5 days after pick-up, but at the begining they said that they will go to scales right after the pick up. When I asked to provide scale ticket - they didn't do that - I believe they just estimated the weight. They were very rood answering my phone calls - like saing "Oh my God" after I told my name as I was calling and dealing with them almost every day. I waited my delivery 1 month - terms were put further every day. I was e-mailing and calling to deal about weight and invoice amount - as they added extra charges which wasn't included in estimate. Then they send revised invoice but without my permission charged my visa card for previous amount what was $300 extra. It is not stress free, smooth delivery. It's unfair business with terrible attitude to the client.

2. J

   Jay

   Source: MoveAdvisor

   9 Sep 2014Paid C$2,700

   Very bad experience with this company.

   I made a mistake choosing this comapny. Movers pciked up my stuff on Aug 7th and advised me that it will take 7 to 10 days but I called many times after 2 weeks, but no answer and no status. very rude staff who don't bother and care for customer satisfaction. I got my freight after 27 days and Driver didn't until I paid in full upfront. when he unloaded 1 bag was missing. furniture was in rough shape. damage, all furniture was wet. my mattress was wet. Overall very worst experience with these movers. I will not recommend to anyone to use them. .

3. J

   Julio C.

   Source: MoveAdvisor

   13 Aug 2014Paid C$7,500

   Worst Experience Ever!

   Hired them to move from PEI to Alberta from July 26 -28. Got an online quote for our belongings of 5000lbs. We told them exactly what it was that we had. No couches or appliances. They arrived very late on Aug 1 and our stuff was on the lawn for them and deck.  Now they have our stuff and they claim it's $7500lbs and wont deliver until they get our money. That's extortion! I told them that I'm willing to pay for the truck weight here before and after it's unloaded and they said no. I told them to mail the weight information and they have'nt.  This company is not to be trusted. They will take your belongings and be your best friends until they have them. Then they try to squeeze more money from you. I know how much stuff I have and that it does not way that much. They won't let me see my stuff on a scale to prove to me. They are'nt willing to work with you. DO NOT TRUST THEM! FOR YOUR OWN SAFETY OF YOUR BELONGINS THAT YOU LOVE. DO NOT TRUST THEM FOR WHATEVER REASON THEY GIVE YOU. For your own concerns please trust me in this. I don't want what happened to us happen to anyone else.

4. J

   Jef

   Source: MoveAdvisor

   12 Aug 2014Paid C$550

   4 Reasons Greenland isn't a good choice for your move.

   I've just had the worst experience with this company.   I contacted Greenland to move some furnture from my recently departed gradmothers home in Ontario, to my home in Alberta.  I started the process with Greenland in early July, here we are mid August, no furniture has been moved and I'm still waiting for my deposit to be returned.   1. The movers were scheduled to arrive between 4pm and 7pm, they didn't actually ariive untlil 1030pm.   There was no one to allow the movers access to the home at that time, therefore the move had to be rebooked.   2. After two emails to Steve I received no response, I called in to speak with him and he would not take my call.     3. The customer service agent informed me that they would not be able to reschedule the move and I would be refunded my $100 deposit.   4. Two weeks passed and I did not receive my refund.  I called in and was informed that refunds were sent by cheque and made only once per month. I feel this is unaceptable, the refund should be made in the same format as the payment. Greenland did me a "favour" and made the refund on the call, providing me with an authorization numver.     I'm appauled at the lack of customer service.  If you're looking for a team of movers that will take accountability and show care - Greenland is not a good fit.   I'm shocked that no one has offered an appology for: missing the scheduled move time, not being able to rebook and the time it took to process the refund.    .

5. M

   Monica

   Source: MoveAdvisor

   4 Aug 2014Paid C$1,432

   Cheaters!

   I agree completely with Jessica! As on the first e-mails,it seemed to be "serious"but I was totally wrong! After taking the deposit,they did not give a [EDIT] about what was going on?I had to call around 30 times,suddenly.everytime I said my name.the 'managaer"Erin was always busy or never there to answer anything! I sent everything from Brussels 28 boxes including 12 big luggages,and all was weighted in front of me in Belgium,so I had 570kg,which is not even 1332pounds,when I finally got it,one box was missing,i even had 6-8 luggages less,and they counted 2240pounds!!??Seems that they got heavier after all??,i went to Calgary on the 11th of July,and I just got a phone call from the driver in the evening late,when I was already back to Quebec!specially for this,and they let me waiting the whole time for it,So,one price was given before the delivery, around 740CAD,in the end I had to pay 1432 100 CAD I had pay already through my credit card!and after all the complaints I made on the phone,which all of the workers that talked to me,when they did not put on hold for at least 30 minutes each time,they were laughing,making fun of me,as a customer,a new one,I will NEVER EVER RECOMEND THEM TO ANYONE! PUT YOUR HANDS OFF FROM THEM!THEY DO NOT RESPECT ANYBODY! THEY DO NOT GIVE A [EDIT] ABOUT ANYONE,THEY JUST TAKE YOR MONEY AWAY,nothing,Erin,Matt,and all the rest were completely unprofessional,and a shame to be a Canadian enterprise! The manager  spoke was Erin,and other guy named Matt,and other 2-3 girls that never said their names,of course. ALL IN THEIR WEBSITE IS A LIE! NEVER EVER TRUST THEM! they promised a discount from 50-100 CAD,i never saw it??   I repeat the words from Jessica on here:HIGHLY NOT RECOMMENEDED!! A disgusting company. Poorly runned. Manager "Sean" speak like an uneducated guy with no respect towards his customers. Sean withdrew money from my account without my consent, and is now refusing to refund it. They have made multiple mistakes and took out many payments, they are super unorganized and shady. They are also not opened for the amount of years they advertise and the movers that they have will also come tell you the truth about this company and how it operates. They are not prompt, and the manager himself (sean) will hang up the phone on you if he is not pleased with what he is hearing. They will not try to resolve anything and most likely SCAM you. He is also the owner who opened this small moving "company" which is about to get shut down right after I take this to small claims court.   I really hope that they get screwed like they do with the customers,after then they will never laugh again about anybody. Even the drivers have to apologize for them,nobody should also never work there.   The delivery time I said here 20 days,it was after more than 1 week calling,and writing e-mails to know what was going on?

6. J

   Jessica

   Source: MoveAdvisor

   15 Jul 2014Paid C$3,000

   Greenland Vanline.

   HIGHLY NOT RECOMMENEDED!! A disgusting company. Poorly runned. Manager "Sean" speak like an uneducated guy with no respect towards his customers. Sean withdrew money from my account without my consent, and is now refusing to refund it. They have made multiple mistakes and took out many payments, they are super unorganized and shady. They are also not opened for the amount of years they advertise and the movers that they have will also come tell you the truth about this company and how it operates. They are not prompt, and the manager himself (sean) will hang up the phone on you if he is not pleased with what he is hearing. They will not try to resolve anything and most likely SCAM you. He is also the owner who opened this small moving "company" which is about to get shut down right after I take this to small claims court.

7. K

   Ki C.

   Source: MoveAdvisor

   3 Apr 2014Paid C$5,600

   Avoid this mover at ALL COST.

   Worst mover ever!! My move from Montreal to Calgary was took longer than expected(4 more days than expected) I had to take extra days to receive my stuff. They are like wolf disguise as sheep. They are so polite to get my business, but once they got signed contract. Good service is nowhere to be found. They are not honest and their service is horrible. Avoid if you can. It will save you from a lot of trouble, hassle and pain. AVOID THIS COMPANY AT ALL COST.

8. K

   Kishore

   Source: MoveAdvisor

   21 Oct 2013Paid C$1,300

   Do Not Ship With These Guys.

   DO NOT SHIP WITH THESE GUYS..   I guess you get what you pay for.. I hired these guys to ship my furniture from Toronto to Calgary (Oct, 2013) for my move.. they are very sweet to take the order and the price was good. But, then everything went south from there..   They were supposed to pick my stuff up on Saturday and I specifically mentioned I need the items picked up between 1 and 4pm as I had to book the elevator (being a condo). They also confirmed a day before, that they will pick up my stuff between 1 and 3PM. And they showed up at 5PM ! I had to literally beg my security to allow me to use the elevator. Their planning dept. SUCKS BIG TIME. I couldn't get hold of a single person to talk to .. on Saturday. I was left at the mercy of the truck driver to keep me posted on what's going. The truck driver mentioned that he talked to his manager and he'll call me to explain the situation. But, I never got the call.   They promised the furniture will be delivered in Calgary within 7 to 10 days, 2 weeks being the max. And they took 22 days to deliver it. That's because they kept my stuff in Toronto for over a week. And their customer care is utter useless. They never had any clue where my furniture was. They gave me a different delivery date everytime I called them. And you never get to talk to anyone twice. I finally was able to get a Calgary number who they contract out the delivery to. They gave me a firm date and stuck to it.    The initial Toronto pick up was contracted to Blue Star in Toronto and the delivery was contracted to Mid-West in Calgary. The people who picked up and dropped off my stuff did an amazing job. They were very careful and detailed in handling my furniture. But, GreenLand Moving is a BIG NO NO. Please take my advise and stay away from this company. If you want your furniture moved peacefully without any mental torture, don't trust Greenland Moving !!

9. M

   Mike

   Source: MoveAdvisor

   17 Sep 2013Paid C$3,500

   Don't move with greenland!

   Sent the following to their claims dept. They offered me $60 to cover 2 week of hotel fees: Your compensation offer is less that satisfactory and I find it an extremely insulting offer. No where in your offer does it take into account any of the costs we accumulated due to the tardiness of your company's delivery. The whole moving process with GreenLand Vanlines has been an exhausting experience which I wouldn't wish on my worst enemy. The contract I made with Brian W (Sr. Moving Consult) was to move the contents of my house from Saskatoon, SK to Vancouver, BC. The contents were to be picked up between the 20th and 25th of May and be delivered on June 4th, and I was informed that I would have 24 hrs notice of when the pickup and delivery were to occur. I asked about getting a copy of the moving contract, what I was emailed was the confirmation number and pickup details of the move. I received my notice at 9pm on May 22nd that the movers will arrive at 7am the next day, less than 10 hrs warning! The movers arrived to a larger room full of carefully packed, labeled and weighed boxes and promptly moved them into the trailer. These guys seemed great, they moved our stuff with care, and checked to make sure my wife and I were content with the placement of her antique hand-carved wooden chest (which was filled will pillows and lined with many heavy blankets before getting placed in a large box and marked extremely fragile and this side up). I was assured that the truck was making one more stop in Saskatoon then the off to Vancouver with the load. After the contents of our house were packed in the trailer, I was given the moving contract for the 1st time and an estimated weight of 4000lb - 5000lbs. Our accumulated weight measurements were approx 3300lb not including the sofa, mattress, a carved coffee table and the hand carved trunk. June 4th had come and went. We didn't get a phone call or e-mail in regards to a delivery, so I called to enquirer on June 5th about the location of our stuff. I was told Brian was on vacation, but Steven could take care of me. I asked Steven about the location of my house and when I should expect delivery. Imagine my surprise when Steven told me the shipment was in TORONTO and he didn't know when it would be delivered! On top of that, the shipment was weighted over 5500lbs! I told Steven that I would like to have the shipment reweighed with myself or my wife present, and was charged the $300 3% deposit for the reweigh. Between June 4th and June 10th, my wife called multiple times to attempt to locate our shipment. Each time she called, either the receptionist of Steven would tell her that they didn't know the location of the truck. On June 11th, I received a phone call from the Greenland accounting asking if I would like to pay the remaining balance owing. I asked about the reweigh of the shipment, and she said the reweigh was already completed (without us present) and the quoted weight was correct, when I asked about the location of my belongings, again she was unable to tell me where the truck was. Naturally I refused to pay the remaining charges and asked to speak with a manager again. Again I was forwarded to Steven who assured me that the reweigh didn't happen, and was guaranteed that my shipment would be delivered by Thursday June 13th. This guaranteed date was very important as my wife had medication that she required packed amongst our things, thankfully we had brought extra medication with us which covered the majority of the days that our delivery was late. At this time I informed Steven that we were staying in a hotel (June 4th to June 14th), and Steven informed me that we can claim the hotel expenses using the online claim form. It was at this time I got the phone number for the "local" office and Steven's direct extension for future reference. June 13 we called the "local" office to enquirer about our stuff, and sure enough we we were told that out stuff had arrived and that someone should have called us to make arrangements for reweigh, delivery and payment. We made arrangements for the reweigh and delivery on June 17th. When my wife went to oversee the reweigh of our belongings the delivery staff was excellent, with the only problem being that the hard-carved chest mentioned above was on its end (not "this side up" direction) and it was obviously moved about on its corners as they are damaged (pics available). The reweigh came in at just over 4000lbs, 1500lbs less then the "actual weight" that we were asked for payment for. The damages that occurred to our belongings were minimal and considering the circumstances of being transported over 7000 km instead of the 1500 km expected. The big exception to this is a 2 inch rip in the side of the sofa (purchased brand new in January 2013) and damages done to the edges of the carved chest (which we didn't claim because we plan to find a high quality, specialized repair person). On the online claims form, we included an estimate to repair the sofa, hotel costs, and the costs of an inflatable mattress and other requirements needed after we left the hotel but before we received our belongings. The response I got was laughable, a $50 offer on over $1100 of expenses accrued because of your companies mistakes. When I refused that offer and asked for another review of my claim, stating that STEVEN TOLD US TO CLAIM HOTEL EXPENSES. It took a full 2 weeks for a reply to my counteroffer, and what I got was my claim amount increased to $60 and told it was a final offer. No name attached, no phone number, nothing. I'm going to be blunt here, YOUR CLAIMS PROCESS IS AN INSULTING JOKE. In the above experience, how many problems did we encounter? I'll give you a hint, their all marked in red and the total number is nine. Would you do business again with a company which can't deliver your shipment on time, can't accurately weigh a vehicle, doesn't do what it says it will do, and is overall unprofessional. We didn't even get an apology for the inconvenience or extra costs forced upon us. I would like you to again look this claim over, and tell me honestly that $60 is appropriate compensation for the hardships we've gone though. I would like an itemized breakdown of your claims offer. It would also be nice if there was an name and contact information appended to the bottom of your rely. If I don't receive a signed reply by 4pm Friday, August 9th, I will file an official complaint with the Better Business Bureau and take additional steps towards adequate compensation.

10. S

    Sandy

    Source: MoveAdvisor

    7 Sep 2013Paid C$4,000

    You Must Avoid This Mover.

    This company is a totla package of NO GOOD. Very disorganized and rude beyond imagination. Rude and arrogant customer service to begin with and the worst part is that the mover did not come pick up my stuff on the day they specified!! They even told me to plan my move with lots of spare time, LOL. Yes, if I knew that the mover would not come to pick up my stuff on the day they planned, I would have planed my move with more time or never have asked them for the job. As to the delivery to final destination, w/o my confirmation of the date, they go ahead started moving my stuff from Toronto to my destination. I needed to look for local storage on the Sunday morning to accomodate their business schedule, utterly unbelievable. Now, I found several damaged articles. They decided to deform my stuff in order to fit them in their truck. Very unprofessional, only if I knew this company's way of doing their business, I would have never picked to begin with. Nightmare, total nigtmare, now I am facing when I can get my damaged article to be replaced. hmmmm.. I say 10 years from now, ROFLOL   .