Handle With Care Moving and Storage LLC

Reviews

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1. S

   Steve J.

   Source: MoveAdvisor · Tucker, GA to Beaufort, SC

   23 Jun 20243-bedroomPaid $5,699

   Very Professional!!

   He is nothing short of THE MAN!!!! He showed up and moved everything quickly and efficiently! I have nothing but praises for this man. He took care of all my stuff in a two bedroom apartment and we were done in just under three hours. If you need something handled, call him. He’s a true, honest, hard working person.

2. J

   John P.

   Source: MoveAdvisor · Tucker, GA to Galliano, LA

   16 May 20242-bedroomPaid $2,540

   Thanks to all

   Great customer service! Friendly, fast, capable movers. All around excellent experience! Made moving easy. Handle With Care is my go to for all things moving and storage. Their kind and flexible service and attention to detail is very much appreciated.

3. C

   Cedric F.

   Source: MoveAdvisor · Chicago, IL

   3 May 20242-bedroomPaid $3,600

   moved from Chicago,IL to Anderson South Carolina

   I relocated from Chicago, IL to Anderson South Carolina, unbeknownst to me they were outsourced from a Moving Company contractor I was given one price by the contactor when this company came to pick my belongings up they did it on time when I finally got settled in my new place the price of the move or for them to deliver my items to me went up. letting them know that I am a Disabled Veteran and I am on a fixed income I started to receive storage fees, and I had some death in the family in the process of trying to get my items, they were helpful and trying to work with me. On the 28th of April of this year 2024, I had one week to come up with 3600.00 to get my belongings out of storage or they would donate my stuff to the local thrift stores in the area I called on the 26th of April to pay 2800.00 and asked to see if I could have another month to deliver my items or I was willing to pick them up I received no answer from the manager Mr. Eli. Amazingly, they state they are a great company, although their customer service is horrible and if you are a Veteran do not use this company. i have accepted that I lost 30 years of my life and what I worked hard for is gone. MY WARNING IS TO EVERYONE TO THINK TWICE BEFORE YOU DECIDE TO USE THIS MOVING COMPANY AND MOVING SERVICE. I am rebuilding it will take time as well as healing, begins for me.

4. K

   Kelsey D.

   Source: MoveAdvisor · Tallahassee, FL to Washington, DC

   29 Nov 20231-bedroomPaid $5,200

   Actual, literal thieves

   Absolutely horrible. Shady business practices should have been a clue to not work with them (like charging you WAY more than the estimate, holding your stuff hostage until you agree to pay their wild up charge. Oh, and to top it all off, they STOLE my peloton bike.

5. C

   Chris K.

   Source: MoveAdvisor · Springdale, AR to Gilbert, AZ

   7 Nov 20233-bedroomPaid $6,779

   Such a Disappointment

   USIR subcontracted to this company without my consent. They showed up 2 days late to pick up the load at 845 PM at night. We have furniture that is destroyed and items that are missing. We were overcharged and we are just broken over what has all happened. We are contacting BBB, DOT and the office of the inspector General.

6. G

   Gary M.

   Source: MoveAdvisor · Shepherdsville, KY to Cartersville, GA

   21 Aug 2023Partial movePaid $2,613

   Horrible company

   This has to be the worst moving company out there, my entire coin collection was stolen from their warehouse, some furniture was broken. But the biggest thing is my coin collection. That mysteriously disappeared it was loaded on a truck and didn't receive any of it.

7. R

   Renee B.

   Source: MoveAdvisor · Charleston, TN to Edgewater, FL

   23 Jul 20233-bedroomPaid $101,800

   Loss of valuables as well as over pricing and damage of furniture

   I was only just made aware of all the valuables I lost as the movers did not move all my storage items. They arrived less than a week ago by other means that I had to pay for. I lost all items of value. I also was over priced even though I had a binding agreement with the moving company. Also, as I am a disabled, elderly widow of a veteran Marine. I believe that was the reason these men took advantage of me including not taking my things off the truck unless I paid a gratuity when it came to its destination in Florida. This is devastating to my financial as well as mental wellbeing. My family heirlooms are ruined and they were from the Lord Fairfax house in Alexandria Va where my family had lived. I will be taking matters to the correct authorities that I hope will investigate this travesty of justice most particularly to an elderly widow. The company that committed these atrocities is Handle with Care out of Georgia USA. Thank you for your consideration in reading this review.

8. S

   Scott D.

   Source: MoveAdvisor · Huntsville, AL to Tampa, FL

   11 Mar 20232-bedroomPaid $1,500

   SCAM!

   Oh, trust me on this run from these people! They are careless with your possessions and will hold them hostage for more money. They will not return phone calls, emails, or respond in anyway. I’m telling you now run away from these crooks!

9. A

   Addie L.

   Source: MoveAdvisor · Woodville, MS to Portland, OR

   2 Dec 20221-bedroomPaid $8,200

   Worst Decision I've Ever Made

   **TL/DR** Charged thousands of dollars more than quoted, disrespectful/unhelpful customer service, and items broken and missing If I could give zero stars, I would. According to my experience (and that of others I've since spoken to), Handle With Care relies on misdirection, fine print, and surprise charges to raise prices much higher than initial quotes. I was quoted $2,700 and ended up paying over $8,000 to get my things back (which effectively destroyed all hopes of a Christmas this year). In addition, my experience with the customer service rep, Monique, included my calls being screened, being left on hold for (literally, by the end of this) hours, and being hung up on. Note that if you live on a street the 18-wheeler cannot fit comfortably down, you will be charged extra (they wanted $600 from me) to have your things transferred. I chose to rent a U-Haul and do it myself and made a case that I wasn't getting the service I'd paid for as a result, but they refused to refund any of the money I'd paid. In fact, Eli, the supervisor making that final decision, refused to even speak with me. Finally, "Handle With Care" is a misnomer: of the 121 items/boxes delivered, 2 pieces of furniture were smashed beyond repair (see pictures), and I was missing 5 items: 3 lamps, a headboard, and a table. When I tried to report this, as per the contract, customer service wouldn't respond to my calls, and the email I sent asking them to check their warehouse for my things went unanswered.

10. P

    Peter U.

    Source: MoveAdvisor · Greensboro, NC to Yakima, WA

    13 Oct 20221-bedroomPaid $6,752

    Please Avoid this Company if You Can

    Deceitful practices of this moving company, alongside their broker and driver, has led to one-bedroom move costing me $6751.88(excluding other costs incurred due to inconvenience). It's about triple of the initial amount the broker quoted to rope me in. My items were destroyed upon delivery, leaving me with another loss of about $7000. When I complained, I was emailed a contact(by a rude/insensitive representative) to a moving claims company that was supposed to be 3rd party but(by the language of their autogenerated response on the website) appeared actually to be run by Handled With Care LLC itself. I contacted the moving claims company and never heard back(even after following up). Snapshots of my Bad Experience: 1. In the destination end in WA, September of 2022: some of the boxes containing my item arrived in bad shape. The damage was so bad the driver had to bring in my items wrapped in fabric and not in the box they were in. In the departure end in NC in July: I witnessed the loaders carelessly handling my items during loading in the origination spot. I saw my things kept falling off from top to the floor of the truck as they loaded with reckless abandon. 2. Damaged items: bike, computer monitor, 55 inch TV, coffee table, TV stand, lamps, leather couch, bathroom shelf, vacuum cleaner, queen mattress so trashed and dirty. 3. I was charged for 2 trash cans even though one was taken and transported by the driver at the origin. I was charged for hamper even though what I had was a collapsible laundry basket that folds as flat as a book. I was charged for end table even though none was delivered. I was charged for services on the bill of lading that the moving company did not perform. I was charged for items of mine they did not transport or include. 4. Both the driver at the origin and the brokerage company (My Best Mover LLC) employed practices that amount to extortion. Not aware that I have already measured the cubic feet of my entire set of belongs and even, the driver at the origin overstated the space my items occupied in order to charge me $900 tip(gratuity). He would not allow any transparency. He would not agree to measure the space for me to see. Also, he ignored my request to alert me (before completing loading). I have asked that if my items were exceeding the cubic feet I was quoted, he should let me know before load further things. He proceed to haul in some of the items (such as mattress) only to tell me they would not take down any item from the truck(and wouldn't allow me to retrieve them from the truck) and proceeded to quote me his exaggerated cubic feet of space. This trickery allowed him to tag $900 gratuity to my overall cost. The broker(My Best Mover LLC--based in Florida) has used low rate quote to get me to sign a binding contact, meaning I'll lose my money if I backed out. Upon roping me in, the doubled the quote amount even to reduce my inventory upon following up. 5. Delivery Delay and Storage Overcharge: the representative from the brokerage(My Best Mover LLC) initially assured me that even if I had not secured an apartment in a timeframe of a bit more than 30 days, I would not be charged for storage. I noticed this was not put on the contract, and Handled with Care Moving and Storage LLC ended up keeping my item longer than necessary and proceeded to charged me additional $250. Over a week before my move to WA, I sent some email messages and made calls about delivering my belongings. These messages and calls were largely ignored by Handled with Care LLC, allowing more time to elapse and keeping items in a warehouse in Georgia. This led to an unnecessary delay and additional charge of $250(contrary to what the broker's rep has stated). The $250 is far above the average cost of monthly storage in Georgia(where my items were kept). And, it was the moving company that chose to go over by close to two weeks after the 30 days. they wouldn't pick up my call or return email prior to expiration of the 30 days, or, even many days thereafter. When I finally got hold of them after frantic repeated efforts, they wouldn't release my item until I paid. They wouldn't return email to tell me what the issue was till a few weeks after I have been trying to reach them. The customer service was poor all through and through.