Hire A Helper

Reviews

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1. K

   Kyle S.

   Source: MoveAdvisor · North Fort Myers, FL to Pequot Lakes, MN

   25 Jun 20252-bedroomPaid $577

   Extremely disappointing and unethical service

   I hired this company for a trailer loading job, paying in advance for four professional movers. On the day of the move, only three movers showed up, and no communication or refund was provided for the missing worker. To make matters worse, they barely used the minimum required time, yet falsely added extra time to the bill. I had to go through the hassle of pulling Ring camera footage to prove they were being dishonest about their working hours. After the move, I noticed damage and attempted to file an insurance claim. The company demanded excessive proof, including photo evidence of damage and proof that I provided moving blankets-only to ultimately deny the claim. Instead, they offered a paltry $150 "customer satisfaction" settlement, but with strings attached: accepting it would legally prevent me from leaving any negative review. This kind of tactic is not only insulting, it's manipulative and speaks volumes about their business practices. I strongly advise others to avoid this company. Lack of professionalism, dishonesty, and unethical handling of claims make for a terrible customer experience. You're better off finding movers who value integrity and respect their customers.

2. D

   Dwayne H.

   Source: MoveAdvisor · Brooklyn, MD to Sykesville, MD

   6 Jan 2025Partial movePaid $226

   Shady business practice

   Shady company... HireAHelper states that they provide complementary damage protection at $.60 per pound. I paid an extra $47.99 for the "move protection fee" and they still maintain they are only responsible to pay out $.60 per pound so don't pay for the "move protection fee". In addition, in order to get the meager payout they require you to sign a release that amongst other things requires you to "refrain from making negative, critical, or disparaging commentary, written or spoken, regarding HireAHelper LLC and its officers, directors, agents, and corporate affiliates." I suspect this is why they are rated so highly.

3. K

   Katherine T.

   Source: MoveAdvisor · Detroit, MI

   20 Oct 20242-bedroomPaid $296

   DON’T DO IT!!!!

   I was scheduled for a 9am service with 2 movers. At 8:45pm the night before, Hire-a-Helper called from an 800# and left me a voicemail that they were cancelling my service because they had been unable to reach their contractor. Mind you, this appointment had been scheduled for days. I did not get the message until after I arrived at my destination. I asked them to provide me with another contractor.Hire-a-Helper refused to provide me with another service provider, whom they had contacted and spoken to, because it would have been an added expense on top of what I already paid, and I was unwilling to spend another couple hundred dollars for their screw horrible error. I absolutely did not and do not believe it was my responsibility to pay additional money because their lack of organization and communication failed. I moved the entire house myself. It took me 9 hours. NEVER again. I should have a listen to all the poor reviews. Katie

4. J

   Jay N.

   Source: MoveAdvisor · Garden Grove, CA to Long Beach, CA

   16 Sep 2024StudioPaid $750

   Don't use Hire a Helper

   The company that we picked through hire a helper never disclosed to us that we would have to pay extra for a "truck charge" until after they loaded the truck at a Pack Rat facility, drove it to the location that they were unloading the truck and only mentioned after 3/4 of the truck was emptied!! They truck drove away after we questioned this charge with items still in the truck, as the company said we had to pay an additional $400 for the truck charge before they would return and finish moving the remaining items. One of the workers hit on my daughter's roommate, the moving company was horrible and Hire A Helper did absolutely nothing to assist us with the bogus charge. We contacted the moving company immediately after booking them, just like hire a helper advised us to do and then spoke with the moving company several times leading up to the move and they NEVER mentioned an additional truck charge. Horrible customer service from Hire a Helper, would never use them again and will advise anyone that askes to never use them!!!

5. M

   Mary M.

   Source: MoveAdvisor · Woodstock, GA to Atlanta, GA

   19 May 20242-bedroomPaid $1,000

   Horrible service

   They were late (no credit given for this), broke a very expensive lamp that the owner never tried to get in touch with me to compensate us for. The movers argued about who broke it and wasted time on that. Drug there feet and took longer than quoted for a 2 bedroom apartment. The reason we were given was because "they had come from a big morning job and they were tired". I got charged for an extra hour when they got "lost' driving to the new apartment. Where I had used Google maps and it took me right there. Absolutely unprofessional. I do not recommend this company.

6. P

   Peter L.

   Source: MoveAdvisor · Denver, CO

   6 Mar 20242-bedroomPaid $500

   Poor Service

   Poor Service. Wont give me back the money they stole from me. They hired movers who cancelled on me & then charged me the cancellation fee. Does not seem like a good business plan to me. I am highly sad pack rat led me to this company.

7. C

   Cm H.

   Source: MoveAdvisor · Oak Park, IL

   23 Feb 20243-bedroomPaid $170

   Horrible!

   Horrible! Late! Lies! Unprepared! Lack of professionalism! Over-promised/under-delivered! Fired! Done! Horrible to the nth degree!!! Did I mention, Horrible!? Much worse than the one star rating given!

8. A

   Austin P.

   Source: MoveAdvisor · Chesapeake, VA to Franklin, TN

   22 Dec 20233-bedroomPaid $200

   Terrible, spend your money elsewhere

   After having our move which is already a stressful time this company made it even worse. I was screwed out of money and the company has refused to make it right, after being a loyal customer for years I will use other brokers from now on.

9. J

   Jamie M.

   Source: MoveAdvisor · Charlotte, NC to Stamford, CT

   14 Nov 20231-bedroomPaid $700

   Movers don't show up on time

   Even with the platform having a policy of movers having a one hour window to show up, neither of my movers were able to make that window. The first company showed up with one guy right at the time limit and the second guy showing up 23 minutes later. The other company did not show up until 1.5 hours after the one hour grace period! They only did an hour of work because I had already unloaded half the truck by myself. I paid for 3 hours, they only worked for one hour. I had to pay for two because the platform only allows the client to add or subtract one hour from the initial order.

10. G

    Gregory R.

    Source: MoveAdvisor · Seattle, WA to Madison, WI

    4 Oct 20232-bedroomPaid $300

    Hire A Helper does not stand by their service guarantee

    Hire A Helper was absolutely useless when I had issues with the movers. Their claims department was unreachable and never contacted me even after multiple promises from customer service. Hire A Helper does not stand by their Service Guarantee.