Household Logistics

Reviews

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1. E

   Emily J.

   Source: MoveAdvisor · Midway Park, NC to Erie, PA

   21 Aug 20202-bedroomPaid $2,400

   Horrific Experience - Unprofessional Scammers do Not Use.

   My salesman James was slick enough to tell me everything I wanted to hear, and assuage my fears after confiding my concerns following a bad experience with a different company a few years back. I was assured that my price was locked in and there wouldn’t be additional fees unless I exceeded my load amount. I was promised a guaranteed 2-day window for pickup. And I was told it typically takes 5-7 business days from pickup to delivery. I received a phone called at 6pm the day before the last day of our 2-day window and was told that they didn’t have a truck for us and could offer us a refund or reschedule us for a week or two later. Mind you I have pets, 2 babies under 2 years old and my husband is military and had taken leave to help us move up there until he joins us, and our entire lives were packed in boxes already awaiting this truck. After much grievance and argument on my part, they somehow managed to pull a truck out of their you-know-wheres, and told me they would be there at noon the next day. When they weren’t there by 1 I called and was told they were running behind and would call me soon. 4.5 hours later they finally showed up, never having called or anything. The movers that arrived were rude and unprofessional and made me extremely uncomfortable. Fast forward to THREE WEEKS LATER, we finally received our stuff today (we were beginning to think we’d been robbed). The ONLY positive about our experience was that the movers who delivered our belongings were respectful, courteous and delightful to work with. They as well as us were upset about the way that the movers who picked up had carelessly wrapped our furniture items. Our daughters PRICELESS collectors edition bedroom set that is no longer made was absolutely destroyed. We will be filing a claim which I’m sure will be a hassle, and regardless it can’t be replaced.. our only hope is that someone can restore it. Items from our load were missing and nowhere to be found on the truck. We were charged nearly 1K additional for things that we were told were included, such as wrapping furniture, stairs, etc. Not only would I never use or recommend anyone use this company again, but they honestly should be facing legal repercussions for the way they do business. I will be pursuing further legal action as well as reporting them to the BBB. See below photos of the heartbreaking condition our daughters previously pristine Disney princess collectible bedroom set was delivered to us in. This set was a family heirloom that our daughter was supposed to be able to pass down to her own children one day, and now it is destroyed.

2. M

   Marissa T.

   Source: MoveAdvisor · Englewood, FL to Oshkosh, WI

   1 Aug 20201-bedroomPaid $2,500

   Scam/unprofessional/ Run.

   Review from my sister: Marissa Taylor I was extremely disappointed by the service provided. I was frustrated by the poor and inaccurate initial estimation. They quoted me a price for 25 medium boxs(told me to get them from Home Depot) and my three larger items. King size bed frame. Couch, and recliner. Quality assurance was supposed to call to go over inventory, but no one called. I had to call repeatedly and never got the same person. My inventory was 13 medium boxes and my three large items. They told me it would be an extra $400 because it took up more space then estimated. My inventory was less then what was estimated. I called the day after to talk to someone and just get a run around. I was appalled by the lack of communication to coordinate arrival for pick up all the way to delivery. The mover promised to call and to provide updates, but I had to be the one constantly calling them. The night before at 5pm I got a text saying the time frame for pick up..VERY unprofessional. I was surprised by the unforeseen expenses that were not clarified in the beginning. They will not provide me with a itemized receipt, I have yet to receive my items.

3. C

   Cori P.

   Source: MoveAdvisor · Morrisville, NC to Bentonville, AR

   28 Jul 20201-bedroomPaid $4,000

   Horrible! Horrible Company! Scam Artist!!

   DO NOT USE THIS CROOKED, UNPROFESSIONAL, CON ARTIST company by the name of Household Logistics!..they are the ABSOLUTE WORST!! They are 100% CROOKS!! If I could rate them a negative 5 stars, I would!! Trust and believe, the positive reviews you see on this page are FAKE!! DO NOT be fooled by the 5 star reviews..they are not real customers! Please scroll down and read the REAL 1 star reviews!! First of all, Household Logistics is not even a moving company, so all the fake reviews about how wonderful they were with moving their furniture is a total lie!! They subcontract moving companies to move your furniture and then Household Logistics are done with you! This is truly a CROOKED company!! The minute Household Logstics takes your money and subcontract one of their HORRIBLE moving companies, (we had "All American Movers", who are CROOKS as well) to move your furniture, Household Logistics could care less about you or your furniture any longer!! This company is fake, their contracts are fake, their employees are rude and not helpful at all..especially Vanessa!..she is useless! Vanessa, who Cori Phillips and I kept speaking with about our issue, says she will call back with some information about your furniture, and then she NEVER calls back! She's part of the whole crooked scheme!! Household Logistics subcontracted All American Movers to pick up our furniture on May 10, 2020 from North Carolina, to be delivered by May 15, 2020 to Arkansas. EVERY week All American Movers had lies, after lies, after lies, on why we had not received our furniture (2 MONTHS LATER), or we could NEVER get ahold of anybody to speak with..and Household Logistics would not help AT ALL as Cori Phillips and I tried to locate our furniture. Again..Household Logistics are no longer concerned about you or your furniture once they have your money and pawned you off to a horrible subcontracted moving company (which has worst reviews than Household Logistics themselves). After holding our furniture for over a month, All American Movers (Subcontractors) had the audacity to try to convince Cori Phillips into paying them another $1500 so we could get our furniture sooner..CROOKS! CROOKS! CROOKS! We dared not to send these crooks another dime!! Once our furniture FINALLY arrived, 2 MONTHS LATER, it was all broken up!! Big screen tv broken, small bedroom tv broken, beautiful wall pictures stolen, vases stolen, work desk shattered to pieces as if someone took a hammer to it, and a brand new record player stolen! STILL today Household Logistics has not offered any kind of compensation for our inconvenience or for all of our broken/stolen furniture..they have only offered some compensation IF WE TAKE DOWN THESE VERY TRUE 1 star negative reviews! NO INTEGRITY AT ALL!! This company needs to be shut down! Household Logistics has AWFUL reviews at the Better Business Bureau (BBB) as well, please do your research! I wish we had researched that previously before using these CROOKS!! But I don't want anybody else to have to go thru this nonsense as we did. And last but not least..when they finally arrived at my home for delivery (2 MONTHS LATER), they would not open the truck until we paid them the final payment in cash..not even to look at our furniture to see if it was in good condition! We ended up calling the cops. They didn't want to open the truck because they knew my furniture was all broken!! STRAIGHT UP CROOKS!! RUN FAR AWAY!! DO NOT USE THIS COMPANY!! This has been a NIGHTMARE!! And trust me HOUSEHOLD LOGISTICS..it's not over yet!! STAY FAR! FAR! FAR AWAY FROM THIS COMPANY!! I REPEAT..THEY ARE NOTHING BUT CROOKS, SCAM ARTIST, LIARS and just straight up THIEVES!! This is not a company that works with morals or integrity! STAY AWAY!!

4. M

   Melba M.

   Source: MoveAdvisor · Houston, TX to Atlanta, GA

   25 Jun 20202-bedroomPaid $3,100

   "Scammers, Racist, Scum".

   “Avoid this Company at all cost" You will be Scammed" These are brokers, that give you reasonable estimates by cubic feet in their contract which states the 1st payment as the down payment and the 2nd payment plan of 50% and the final payment 50% on delivery. Days later the Moving Company Pioneer Moving & Storage called me gave me the date for pick-up. At pick-up all my items were taken out and so called evaluated for cost of cubic feet, my bill went from $ 1500.00 an estimate with the same items with Household Logistics to now over $3,000.00 with the Pioneer Moving Company that they assigned to move me. My items had already been taken out and now instead of the 50% at pick up Pioneer wants 70% down over $1600. I reported this to Household Logistics and was told that after speaking with Pioneer that was price gouging, I would receive a credit in the amount of $ 612.00 and at delivery it would be a balance $ 114.00. Needless to say, that didn't happen. When my items were delivered days later ,I was told by the Pioneer moving company ,if we didn't pay the full balance plus the additional charge for more than 75 feet an extra $100.00 our belongings would go to storage then get auctioned off. We contacted Household Logistics to straighten out this dispute and was told by our direct contact person that the credit is now null and void! We had to call the police due to Pioneer Moving company using profanity and racial annotations to make sure there would be no physical altercations. This was the most horrific racist, unprofessional experience that I had in my life. Household Logistics has no morals or integrity.. This is your warning! "DON'T DO BUSINESS WITH THIS COMPANY".

5. B

   Bradley B.

   Source: MoveAdvisor · Detroit, MI to Palm Beach, FL

   2 Mar 20202-bedroomPaid $2,500

   Lies lies lies.

   Buyer Beware!! This company Household-Logistics is not what you want to move with. They are not a moving company. They choose the lowest price moving company they can find so they can make the most profit. I was told a team would call me to double check my inventory, I never received a call. In the contract email,it said I would hear from their team 48 hours prior to the first available day, never heard a thing. We moved out of state and the salesman told me it would be 3 days from the time it was picked up and delivered to my new address. 5 weeks later we still did not have our stuff. After they have your money, they don’t care at all. 6 Weeks later we had our stuff damaged, stuck with a higher bill than originally quoted, and were missing a flat screen TV that was never “found”. ADVICE: Go with an actual moving company & not a broker!!

6. M

   Mark W.

   Source: MoveAdvisor · El Paso, TX to Albany, NY

   3 Feb 20202-bedroomPaid $2,900

   Disorganized and untruthful.

   In my experience with Household Logistics I can't find a single positive thing to say about them as a moving organization. I was quoted a price and I paid a $800+ deposit. I was told a team would call me to confirm my inventory, I never received a call. In the contract email I was given directions saying I would hear from their team 48 hours prior to the first available day, never heard a thing. I then called them to ask "what's going on?", I was told a truck will be there tomorrow, no truck showed. They told me oops we made a mistake. Said "we will have a truck there in a week." I said that's to late, I had informed them at the time of contract that I had to leave town by a certain date so that I could drive cross country to my school orientation. The new pickup date was past the date that I needed to leave for my drive. My deposit was not refunded and I was forced to rent a UHaul and drive 2600 miles towing my car. Do not trust this company. They are a third party broker not an independent moving company and have no control over the trucks and cannot guarantee any dates and you deposit will not be refunded. I reserved my date 3 months in advance and gave them a 2 week window of availability for pickup.

7. D

   Diamond P.

   Source: MoveAdvisor · Longwood, FL

   9 Jan 20201-bedroomPaid $2,000

   Terrible Time.

   This has been the worst experience I could have had. Everyone was so nice and helpful until after pickup. During the initial call I was assured my things would arrive by the date and once I called to confirm apparently “We do not verify delivery dates” was the only answer I could get. I am now in the dark as to when my stuff will arrive, if it will arrive, and what condition it will arrive in. During the time I was trying to get an estimated delivery time, I called the warehouse were my stuff was stored( I never asked for storage beforehand as my move was a week away) and the person hung up on me mid conversation. Overall it has been such a terrible time and I recommend you stay as far away from these scammers as possible.

8. S

   Sameer B.

   Source: MoveAdvisor · West Lafayette, IN to Irving, TX

   30 Dec 20192-bedroomPaid $1,585

   Fake company.

   This is a fake company. It works with other logistic company to provide logistics, if not then they they just leave you.. without informing there will be a delay in pickup or there will be a cancellation. They keep giving you dates, expect you to stay home but really do not pick up. Please stay away.

9. S

   Steven G.

   Source: MoveAdvisor · Saint Petersburg, FL to Daly City, CA

   24 Dec 2019Partial movePaid $2,475

   Broker and Mover gained, but I, the customer, suffered.

   I was extremely disappointed by the service provided: - I was frustrated by the poor initial estimation by Household Logistics. The storage capacity quoted to me (300 cf) was only able to cover 65% of the inventory list I initially provided. Extra 150 cf costs $675. Not informed during quotation. - I was appalled by the lack of communication to coordinate arrival for pick up all the way to delivery. The mover promised to call and to provide updates, but I had to be the one constantly calling them. - I was outraged by the delivery driver as I was stood up two different times until their eventual arrival 4 days later. - I was unpleasantly surprised by the unforeseen expenses that were not clarified in the beginning due to the lack of transparency. The truck that picked up my stuffs at the origin was a 26’ truck. If an 18-wheeler is used for a long distance moving, then it is unlikely that it would fit in an apartment complex. Transfer to a smaller truck near destination would required and that I should have been informed! Inconveniently, this happened on a Saturday afternoon and everyone who is in charge was out of office. Since this news arose, every steps forward were always conducted based on threats related to extra costs. I ultimately paid $400 for a transfer to a smaller truck. I was also charged with additional $75 because my unit at the destination is on a second floor when the agreement I had with Household Logistics clearly specified that “There will be no charge for the first flight of stairs at either the origin or destination”. Then again, I was threatened that if I did not pay the $75 fee for an extra flight, they would have not given me my stuffs. - Additionally, once they were done, they just took off and did not reassemble my furniture either. - My 55” TV broke during transport and that it is not covered either. The above matters have caused financial hardship, not to mention emotional distress. Both broker and moving company gained from this business, but I, as the customer, suffered.

10. K

    Karla A.

    Source: MoveAdvisor · Minneapolis, MN

    15 Dec 20192-bedroomPaid $12,000

    Poor service all around.

    Turned my parents to the worst moving company and lied about them taking credit cards. Once my parents started having issues with the moving company, the broker said it was not his business anymore and actually hung up on my mother. Most boxes are damaged, the moving guys actually paid a random man off the street to help them, but that guy quit after he told us the moving guys were just sitting outside smoking. They had no gear and were carrying everything by hand. I had to move all of the furniture with a friend and ended up hurting my back. About half of the furniture is broken or damaged in some way- pictures attached. My elderly parents ended up getting swindled out of thousands of dollars from a moving company that DEMANDED cash, under the threat of having their items auctioned off. DO NOT trust this company or United Speed Movers. We will be contacting the Better Business Bureau this week.