Independent Moving Solutions

Reviews

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1. C

   Carol D.

   Source: MoveAdvisor · Folsom, LA

   12 Dec 2020Partial movePaid $3,450

   Don't use, terrible company

   They just stole about $2000. worth of items, could care less about finding them or returning someone else's box. Lots of damaged boxes, couldnt file a claim, The claims no longer handled claims from them. Horrible company to deal with. Scammers!!!

2. C

   Cassidy P.

   Source: MoveAdvisor · Bridgton, ME

   5 Dec 20201-bedroomPaid $4,200

   SCAM SCAM SCAM SCAM

   Save your money and your patience and avoid using this company. DO NOT TRUST ANYTHING. Read BBB reviews. All 5 star reviews are paid.

3. H

   Heidi C.

   Source: MoveAdvisor · Moneta, VA to Miami, FL

   21 Nov 2020Partial movePaid $2,000

   They pass the buck

   The date for pick up had to change a few times because of bad weather -- no problem. However, when I was finally given a date and time, it was wrong. When it came to delivery, I was given an estimate and arranged for someone to be there. Delivery was actually made FOUR days later with no notice. We were then charged $100 an hour extra while a friend scrambled to get there. The final bill ended up being $800 over the estimate! Lastly, I haven't finished unpacking yet, but several pieces of furniture are broken.

4. P

   Paul H.

   Source: MoveAdvisor · Kansas City, KS to Atlanta, GA

   16 Nov 20203-bedroomPaid $9,000

   Company is a RIP OFF

   A dishonest company, they lied and held me, hostage, to unload furniture, would not provide documentation when asked and refuse to speak with me. Plus damage my furniture, home and lost some of my stuff. Stay away!

5. L

   Lyndsey W.

   Source: MoveAdvisor · Denver, CO to Reno, NV

   14 Nov 20201-bedroomPaid $4,000

   HORRIBLE COMPANY!

   Don’t work with them, they just want tour money and don’t care about helping you fix any issues. They lost my items and have no care or concern to be helpful in finding them.

6. B

   Beverly L.

   Source: MoveAdvisor · Gilbert, AZ to Atlantic Beach, FL

   9 Nov 20201-bedroomPaid $2,460

   This company is a Scam DO NOT USE THEM

   Independent Moving Solutions rep Eric Katz was all about getting the contract and deposit and calling me regularly. I was assured that he would be with me every step of the way. I paid a deposit and scheduled a date for pickup. The company called a day early for pickup, I told them they couldn't pickup until the next day which was the scheduled date. On October 26, 2020 an Enterprise truck showed up to load my furniture in Gilbert,Az. The name of the company on the invoice was Konami Moving and Storage. They have locations in Denver, CO and Las Vegas, NV. They asked what the earliest day they could deliver and I told them October 30, 2020. The next day I got in my car for the 4 day trip to Atlantic Beach, Florida the destination of my move. On October 29, 2020 I began to call Independent Moving Solutions for an update on my delivery and suddenly can't get anyone to answer the phone. When I finally did a day later I find out there is no Eric Katz and they have no update on my furniture. I then began to call Konami Moving and storage. I spent 20-30 minutes on hold only to get a recording and leave a message response. When someone did finally answer I was told that my furniture was in storage in Las Vegas, NV and they are waiting for a truck to come to Florida. They said by law they have 7-21 days to fill the manifest. I asked if that meant I would receive my furniture 21 days from the original delivery date of October 30, 2020. I was told no they don't know when they will have a truck, any other questions I asked they had no answer for. It was like they were reading from a script. I have paid a total of $1600 so far and am to pay them $868 upon delivery. I am a 68 year old lady currently sleeping in an empty apartment on an air mattress since October 30th. My whole life of memories and pictures are in that truck. Please help me get my stuff back. I do not have the funds to buy new furniture or to replace lifelong memories. Respectfully, Bev Leary, 480-776-7355 bevleary1@gmail.com

7. A

   Amy C.

   Source: MoveAdvisor · Richmond, TX to Harrisonburg, VA

   1 Nov 20204+ bedroomPaid $20,000

   Houston to VA.

   This company is a scam please don’t use them. We moved in March and it is now November 2020. We still do not have our furniture, nor do we have any idea where our furniture is. They farm the work out to shady contractors. We have paid around $20,000 and do not have any of our furniture and cannot get the contractor, Giovanni Van Lines, to bring our possessions or even give us a date as to the delivery. This is a whole criminal enterprise that preys on people.

8. G

   Greg R.

   Source: MoveAdvisor · Panama City, FL

   28 Oct 20202-bedroomPaid $1,300

   Not a moving company.

   Nothing but a broker.. Had a last minute change in schedule and called these guys on a Wednesday.. The "salesman" on the phone said he could get my contents on a truck heading to Florida, going straight to my area, on Friday.. Said very clearly he already had one lined up and all I had to do was sign up. I fell for it, and then they suddenly didn't know when the pickup would be.. Friday turned to Saturday, turned to Sunday. (I told the first person I had to be in Florida Monday for a meeting) Sunday at noon I called and was told that they may have someone there in the evening "around" 5 pm to load up but couldn't tell me who of for sure what time. When I asked when my things would arrive at my home I was told sometime within 2 weeks, but not sure when. Since it was a short time from booking to pickup I wasn't allowed to cancel, even though their whole sales pitch was a load of crap from the beginning. Ended up having to pay for nothing, (because if you don't actually do anything you have to have Iron Clad Contracts for people to sign) rented a truck on my own, and had to drive it down myself with my toddler and wife following behind.. Save your money and make sure the company you hire actually has trucks and employees.. expensive lesson learned here.

9. J

   Jason C.

   Source: MoveAdvisor · Los Angeles, CA

   21 Oct 2020StudioPaid $2,000

   (Absent) Customer service.

   After the initial signing of the contract. there is a total lack of communication. daily phone calls result in .. we will call you back later today after we have had to time to meet and discuss.. no phone call is ever received.

10. S

    Sherrell J.

    Source: MoveAdvisor · Orlando, FL

    7 Oct 20201-bedroom

    Do not use this company - the same thing is happening to me now.

    John, I will reach out to you to see if we can get a lawyer together. I also have a friend in broadcasting to do a story on Independent moving solutions and our experiences. I will reach out to you.