Integrated Moving Solutions, INC

Reviews

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1. T

   Taryn S.

   Source: MoveAdvisor · Southborough, MA to Safety Harbor, FL

   8 Jul 2021Partial movePaid $2,700

   THE WORST - ZERO STARS

   In full disclosure I am still waiting for my things -so cannot comment on condition. I feel totally scammed. so nice and communicative to get your money - then total silence. They arrived late. Jacked up price on how many cubic feet we took up. We said remove overage - and our space magically was rearranged for less overage. Still had to pay more and I'm sure this is their gig. We were promised tracking and speedy delivery and were never informed that our stuff would be offloaded into a warehouse - where it has been sitting for 2 weeks apparently. A sure recipe for loss and damage. Absolutely no one answers the phone or returns calls. You are left with zero idea where and when your stuff is and when and if it will ever arrive. I was completely suckered in by a good salesman - who of course has disappeared as well. NEVER EVER USE THIS COMPANY!

2. R

   Rev E.

   Source: MoveAdvisor · Hartford, CT

   5 Jul 20212-bedroomPaid $5,000

   THIS IS A SCAM!! SCAM ALERT! DO NOT USE!!!

   This company is the WORST I've ever experienced dealing with anyone or anything ever in my life. Honestly no one should ever have to encounter the unprofessionalism, lies and manipulation of this company. They will 1st offer an affordable price, come to your home, pack your stuff THEN final balance is 4TIMES the "ESTIMATED QUOTE". Then when your stuff are to be delivered they will make sure you go through all the obstacles in the world to make it possible to NOT deliver your stuff(EVEN THOUGH YOU PAY YOUR MONEY) THEN THREATEN TO AUCTION OFF YOUR STUFF!!! DO NOT USE THIS COMPANY... YOU HAVE BEEN WARNED!!!! NOT TO MENTION YOU WILL NOT BE ABLE TO REACH ANYONE, BLOCK YOU IF THEY WANT TO AND CONTACT YOU WEEKS AFTER IT IS CONVENIENT FOR THEM!!!!

3. A

   Azim R.

   Source: MoveAdvisor · New York, NY to Los Angeles, CA

   5 Jul 2021Partial movePaid $2,000

   Please trust the reviews

   I made huge mistake by thinking it is cheap and won’t happen with my shipment. It’s a horror moving company, avoid them unless you care that your boxes will get lost or your Funiture gets broken. Good luck!

4. J

   Jane D.

   Source: MoveAdvisor · Los Angeles, CA to Bar Harbor, ME

   3 Apr 20211-bedroomPaid $5,500

   They should be CANCELED

   Do not use them as your moving company!!!! Read these negative reviews and find another company with actual positive reviews. I wish we had done our research so we could have avoided this stressful experience. We used a moving broker and they selected this company, so we were unable to vet them before booking our move. We were charged an additional almost $3k on our original quote and unable to reach anyone for this blatant up charge because conveniently after 5 pm both the broker and this moving company were out of office!!!! A move originally agreed to be under $3k now became $5k plus. All of our items were already in the truck and we already had turned in our keys to our landlord. What a horrible situation to be in, let me tell you. Then, the company promised 1-21 days to deliver our items from California to Maine. It took 2 months! They never called or emailed us to give us updates. We had to constantly call them to get any kind of info regarding our items. It was the worst experience we’ve had with customer service from a company. Lastly, to add insult to injury, our items were triple stacked on top of each other, several of our boxes arrived damaged, our tv boxes were upside down in the truck, our safe was damaged, our hydroponic indoor growing system damaged, boxes were falling apart, and the movers had to re tape countless boxes on the truck in front of us so they could move the boxes off the truck without all the items falling out. Literally, WTF!?!?!? We’re filing a claim to try to get money to repair the items they damaged in transport. Based on the other reviews, this looks like it’s going to be a long stressful battle to get any type of claim properly compensated. Stay far far away from this company. You’ve been warned.

5. A

   Ashley C.

   Source: MoveAdvisor · Rochester, NY to Tampa, FL

   17 Mar 20213-bedroomPaid $11,000

   RUN FROM THIS COMOANY

   Absolute con-artists. Gave original quote but showed up day of move to tell us it would be $4k more. Took weeks to deliver our broken items and then threatened to take our belongings if we didn't pay an addition $4K, and put into storage. They use the name of other companies and their reputation and are subcontracted out. RUN FAR AWAY FROM THIS COMPANY. They are disgusting human beings.

6. J

   James R.

   Source: MoveAdvisor · Rochester, NY to Apple Valley, CA

   12 Mar 2021Partial movePaid $2,500

   Bait and switch

   Most unprofessional company I had ever dealt with. Clear scam artists. Doubled my rate during pick up , took 6 weeks to call me and say they could deliver my stuff when it was supposed to be within 21 days. Wanted more cash upon delivery or stuff would go in storage.. never answered calls or emails. I spoke to Nancy once from main office and she was disinterested and could careless to help me. She said manager would call me back to help straighten out my job... never happened. Never use this company , ever. You have been warned.

7. D

   Donna E.

   Source: MoveAdvisor · Rensselaer, IN to Myrtle Beach, SC

   16 Feb 2021Partial movePaid $1,550

   Disasterous

   Do not use this company. Damaged all the cups and saucers in each of the 3 boxes and the biggest expense was the broken waved glass of a Curio cabinet. Very expensive to replace and their settlement was $50 for all the broken cups and saucers and glass which they have not paid yet and it has been 2 months. What a sham company.

8. A

   Andrew M.

   Source: MoveAdvisor · Canton, MA to Nashua, NH

   17 Jan 20212-bedroomPaid $2,000

   Sleezy

   Do not use this company! First of all they showed up two hours late and actually hit my neighbors car with the moving truck. Which meant the police had to be called further delaying the move. Then when we finally started going over what was being moved with the driver he insisted it was now going to be more expensive by 50% because it was going to take up more space then the estimated. I offered to remove boxes, even knowing perfectly well that the cubic feet priced was correct and even proved it to him with a tape measure. Simple math for cubic feet length x width x height. After he insisted even removing some boxes would not lower the price and said they could move it for the original price or refuse the shipment and refund my money. At this point magically it was only 25% but I heald my ground eventually they got on the phone with their dispatch and left. They are an absolute scam and will show up and try to get you to pay more money. Do not use them or get taken advantage by there sleezy tactics.

9. F

   Fady G.

   Source: MoveAdvisor · Salem, MA to Raleigh, NC

   15 Jan 20212-bedroomPaid $2,200

   Trash company

   It's a scam trashy broker company . Photos never lie . They damaged our furniture & lost valuables. Worst customer service ( Nancy ) she doesn't appreciate the business, doesn't follow up as she promised to call about the lost items. But sure will call to pay. My 1 year old baby crib mattress, rail , screws & nails are gone also XBox & microwave probably stolen . Run away worst moving company will destroy your stuff with cold blooded.

10. A

    Alan H.

    Source: MoveAdvisor · Richmond, VA to Kernersville, NC

    20 Dec 20202-bedroomPaid $4,145

    Don't use them

    I called Trinity Relocation Group thinking it was a moving company with a very good rating. No, they're a broker for moving companies ,which was never disclosed over the phone, but is in their contract. My mistake not reading it, but dishonest in my opinion since not one person there revealed that fact to me. Price I got from Trinity was in line with other companies, so I picked them due to rating. Unfortunately, Integrated Moving Solutions Inc, located in Kenilworth, NJ, picked up my job. They were five hours late on the day they were supposed to pick up my belongings. Problems didn't start until I gave them the date to deliver. Had a date, but the house closing was put off for two days. I called a few days ahead and told them and set up a new date. It took them 14 days past my new scheduled date to deliver my stuff, and they literally gave less than one day notice. Fortunately that wasn't a problem for me. They were supposed to come in the morning, but showed up after 6pm. So, about 10 hours late. I didn't know that they were storing my things in NJ. I lived in Va, and was moving to NC. I'm guessing that's why the extreme delay. They failed to deliver some items. I called the girl at their office, and she was less than useless. No phone calls, no contact at all. I waited a week and called again. Luckily, I got a guy who managed to find one of my items, a ladder, in less than five minutes, and said he'll look for a box that didn't make it. The item had my identification on it, so no idea why the girl couldn't find it, or why no one called me to say they had it. Ladder was delivered a few days later. As of this review, still haven't found my missing box. Guess it was delivered to someone else. Just so you know, the contract does say they have 21 days to deliver, so that's on me, but that's why I'm writing this review. It's about what to do to avoid these problems. This was my first time using a moving company. The men who picked up and delivered my furniture were great. No issues with them, at all. It's the people who set up the schedule, the extreme distance that they stored my items, and the girl who answers the phone that are the problem. Here's how to avoid these problems: 1: Make sure the company you're talking to isn't a broker. Ask them upfront. If they are, go elsewhere. You might as well deal directly. 2: Don't have the moving company store your stuff. You don't know how far away they'll store it. Once they have your stuff, you're a captive of the company, and the girl answering the phone didn't seem to care. 3: Find a local storage facility, and have the moving company deliver to them. Then when you're ready, hire a local company to move your stuff to your new home. 4: Don't use Integrated Moving Solutions Inc.