Interstate Moving Relocation Logistics

Reviews

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1. R

   Rossana M.

   Source: MoveAdvisor

   13 Sep 2011Paid $3,000

   Fraudulent service.

   I have experience the worse moving service ever with Interstate, even FRAUDULENT acts were performed on that day by the crew members. I don't think that I should have paid anything for that service since FRAUD WAS INVOLVED and the quality of service that Interstate promised to provide were never offered. I experienced the following: 1)A very inexperience crew (of 4 people) was sent to take care of the moving. There was no a crew manager involved, and the person that was supposed to be in charge of the moving, didn't showed any experience in this area. Besides being very rude,he didn't even understood the working papers that I had to sign on that date. 2)The estimate that Interstate did for my moving services (that unfortunately I end up paying) was supposed to have of course a crew manager, so I overpayed for a service that wasn't provided to me, after meeting the inexperience crew that performed the moving. 3)When the interstate sales person came over to my house to make the initial estimate she inspected all the furniture that was supposed to be moved without any problem. She assured me that the the furniture was going to be moved without any problem. The day of the moving the crew didn't HAVE A CLUE ON HOW TO DISSASEMBLED MY FURNITURE so the alternative way they took was by breaking them. 4)I experienced a FRAUDULENT service from the crew members. Since they broke the living room big china armoire and the master bedroom bed when disassembling them, they tried to hide it by taping the pieces. They performed the assembling back without mentioning anything, thinking that I was not going to notice anything. Unfortunately I did realized of everything. THIS IS TOTALLY A FRAUD!! 5)The crew members were informed SEVERAL TIMES, of things that they were supposed to move, before I left the house going to the destination house in mclean. They didn't move a big TV that I told them to move, either they were not interested in listening or I don't know what other type of problems they had. The person in charge didn't had the address of the house, he asked me for it, I couldn't believe this, they were not prepared at all. This person was also complaining about the weight of the drawers of a dresser that they were supposed to do, wha is this?? Didn't I paid for this service, was I supposed to received bad faces from the crew manager when performing the services, were they to many, too heavy?? PLEASE!! I Paid for it, where is the customer service quality!! 6)The crew members that were also sent to do the "TOP HAT SERVICE" packing did a really bad job too. They didn't protect very important an expensive things, like paintings, ceramic things, etc. Also in the original estimate I paid for some packaging materials that they didn't use, like dishpack cartons, many wardrobe cartons etc. I call to ask for the refund but no answers at all. I would personally would never recommend this company, very bad experience.