Long Haul Van Lines

Reviews

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1. J

   Joan M.

   Source: MoveAdvisor

   12 Jan 2017Paid $3,000

   Very poor service.

   Do not use this company! I was given a quote for packing and moving. In the end they wanted only cash-$500 more! Movers were very rude, late, on cell phones all day AND asked for a tip! My perfect furniture came with much damage, lost items still not recovered and broken furniture unable to be repaired. $2000 worth of damage and lost items. Was offered $67 for damage. The company had me file a claim with an outside company and would not take any responsibility. A year later I am still angry. I had to replace a desk as well as other items. I have moved locally as well as long distance and never had a problem. Very disgusted!

2. M

   May P.

   Source: MoveAdvisor

   13 Oct 2016Paid $18,000

   Terrible company to do business with.

   DO NOT USE THIS COMPANY if you value your belongings. My shipment was almost 3 weeks late. I am missing valuables like good lounge chairs and TVs and pictures along with multiple broken items that are unusable. There is no one to talk to to resolve issues, and they take no responsibility for any thing. I have over 15k In Damages that I must now retain counsel to resolve.

3. J

   Jen C.

   Source: MoveAdvisor

   23 Sep 2016Paid $1,875

   Unsatisfied.

   Hire this company to move my mom from OH to GA. They took over 30 days to deliver and where 2-hrs late on delivery day. They rushed in and rushed out not waiting for us to inspect the items. Had several damages and missing items. Company only offered to pay $62 when there was well over $1,000 in damages and missing items. Don't ever use this company for your move..EVER!! Their driver where foreigners that didn't speak much English at all. I'm in the process of filing a formal complaint against this company.

4. J

   Janni

   Source: MoveAdvisor

   4 Sep 2016Paid $2,800

   My worst moving experience by far.

   DO NOT USE THIS COMPANY. I don't know how these people sleep at night knowing how much they're swindling customers. I was upcharged over $1,000 when they movers came and that wasn't even the worst of it. They called the night before they were supposed to come saying they "just couldn't make it", the movers smoked in my garage while they were loading my stuff and left empty drink bottles and cigarette butts everywhere, the company held my stuff for a week and wouldn't tell me when it would be delivered, they finally called at 9:30 pm asking if they could deliver my things at 3 am the next morning and then didn't show up the next day until I called them at 9 am and woke them up (the driver literally said "oh, I'm sorry, I slept late.) When my stuff finally got to me, some of the boxes had clearly been opened and sifted through (lids were switched on some of my plastic containers), I had SEVERAL broken items, and everything smelled like cigarette smoke. I regret using this company and want to do everything I can to keep other people from making the same mistake.

5. S

   Syed

   Source: MoveAdvisor

   19 Jul 2016Paid $2,300

   Very unprofessional approach and not recommended at all.

   First the movers doubled the price when they arrived to pickup. No option but to say yes to their demands as I had to move that very day. And then for 20 days absolutely no information on when my stuff will arrive, etc. I have never imagined such unprofessional approach. I write this so that people know about them and don't fall for their false promises (they tend to give you initial quotes below market rates and promise quick delivery of stuff).

6. A

   Alva C.

   Source: MoveAdvisor

   17 Jun 2016Paid $10,000

   21 days.

   The original driver, Igar C. Said he expected to drive my load, this did not happen, Victor brought my load after 21 days, I had contacted my city for cones to insure easy access, the city in turn let the local Police Dept. know that a large truck would be accessing the street, Sosa to make access as close as possible . I did not have to do this, but, I was trying to make it easy and therefore insure care would be taken with my things. Nothing good came from this move, different Van altogether, which means transfer of my goods. Driver waited 2 hours in my living room, wanted coffee, and tried to find helpers to unload, no helpers had a car, driver was here before 10:00 -am, then left , truck, van and all to drive to distant city to pick up helpers, all 3 were kids, one had done this before, the other two were quite young, nice boys, but, untrained, they started to unload at 2:00 pm, did not finish until 12:05 am. Before Victor the driver would let them begin unloading he insisted I pay balance , when they left, all was chaos, many boxes were soaking wet, stuff falling out the bottom, many had been repacked, I could tell because they used different tape much of flower beds destroyed, broken glass everywhere, ( I cleaned up the street next morning) Driver said not his fault and he had to get moving because he had a load to take to California next morning, I wish now in hind site that I had called police and had them monitor the unloading, then pay. I see no way the long haul moving people who under bid, then over charge, they take 20 days to deliver should or would care if the customer was happy or not, I originally dealt with Assurance moving, they were a broker, then they find a van line to accommodate move. There were many excuses from both parties as to why there was a delay of that much time, the last was they had no one licensed to drive inter state, funny that they call themselves Long Haul Van Lines, bet they had to pay the BBB a lot to make that claim to fame. Needless to say, don't use either of these companies. I called the cleaners to pick up my clothes, they were all wet. I called refinished for an estimate on the pieces of broken furniture. Casters were removed and packed separate, the one wood drafting table had little steel castors, those they broke. Then they kept my garage can where the put some of the mover blankets, and my 4 step ladder they took also, that's all I found missing so far, before driver left I asked him where his listing sheet was that he checked off the items they unloaded, said there was no list because most of boxes had no I.D. Stickers, I'm just glad they are gone, the driver was big and scary!! I have too many photos to email, if and when I hear from you wi just an email address I can forward all photos at that time, I am still in photo and discovery mode! Long Haul, Eli Shalem cell # 1-305-788-5992 Cost of move approx. 10,000, everyone needed part of payment , Assurance, the broker required credit card, then Eli required his, then driver had to have 3 postal money orders. I requested the broker get me a United moving company , he said he didn't know who it would be, but gave me his word it would be a good one. Lol.

7. M

   Mary H.

   Source: MoveAdvisor

   16 May 2016Paid $1,032

   Non-delivery of furniture.

   Long Haul Van Lines got me to take their bid with a pleasant businessman, low bid price and promise of delivery(piggyback) in 3 to 5 days. It has been 12 days and the original businessman has not called me back. The phone receptionist keeps making excuses. They still have our furniture and refuse to tell us when the driver will deliver the furniture. They have lied to me, and in essence , ARE holding my furniture hostage. It may even come down to theft, if the company does not come through soon. I could have made the trip and Back 4 times. It was deceitful to say that they had 2 families going to Indiana and that our furniture would top off the load (piggyback). They are now dodging our phone calls. This is a multi-culteral company. The front man spoke precise english, but every other person has a different dialect. I am dissapointed in this melting pot operation.

8. P

   Patricia

   Source: MoveAdvisor

   30 Apr 2016Paid $975

   Do Not Use Them!!

   I think of myself as a savvy New Yorker/consumer but I was suckered by these guys. It was an awful experience. I was taken in by Micheal (who other reviewers mention) who sounds trustworthy and on-top-of-it--but that's where it stops. And DO NOT THINK HE WILL EVER get on the phone after they take your first deposit and have the contract signed! I won't go into all the (horrid) details of this God-awful experience, but suffice to say that they are awful. I can't believe that I didn't do more research on this company before I went forward, but I didn't. And I PAID for it, literally. Big bait-and-switch company.. NO communication between parties.. and terribly RUDE. The lady that answers the phone is awful. They will not give you a real answer, they won't connect you to the representative that you spoke to earlier ( Where did "Micheal" go??), and they don't communicate with their employees and with the waiting clientsl. A disaster. They just delivered our items and after reading all the reviews, Im scared to open the boxes. On the surface.. it arrived on-time and without apparent damage-- but I looked in their (rental?) truck and it was a MESS. Broken boxes and items throw about the truck; scary! This company made the whole process of moving, which is a stressful situation in itself, THAT MUCH MORE STRESSFUL!! Do NOT use these guys!! I used "UPSTAIRS DOWNSTAIRS" for my moves in New York City, and they were GREAT and totally honest! I would have definitely used them but our move from Florida-NYC was too small a job and not their region. If you are in New York City area, USE "UPSTAIRS DOWNSTAIRS" AND NOT THESE RIP-OFF ARTISTS!

9. M

   Mark T.

   Source: MoveAdvisor

   7 Dec 2015Paid $16,000

   Long Haul Van Lines is a Scam.

   Do not even consider engaging this company to perform moving services. Extensive damage to personal property, dropped piano, area rugs arrived wet and stained, delivered boxes and items that are not ours, failed to deliver items that have apparently been lost, stolen or destroyed. Binding quote is NOT a binding quote. Actual charges were more than 60% over "Binding" quote. Bait and switch. Insurance company unresponsive to damage and loss claim. Company executives will not take phone calls or respond to emails regarding problems, complaints. $42,000 piano ruined. Heirloom furniture badly damaged. Failed to pack boxes properly. Failed to provide proper packing materials and containers. Personnel discourteous, inexperienced, untrained. Management evasive and deceitful. Failed to label boxes and contents. Failed to place furniture and cartons in destination residence. Failed to perform on schedule. HUGE mistake hiring this company.

10. O

    Orr

    Source: MoveAdvisor

    25 Nov 2015Paid $2,480

    Very dissatisfied.

    Do NOT use this company! I measured everything as quote process was done, it ended up double what I was quoted even after I was told one of the reasons was because my 4/chair and kitchen table were oversized. It would come apart but I left it behind because it seemed a big deal to the guy packing. It didn't change the price after all! I didn't have time to start over so had to let them move me. During the loading Joe kept saying.. Can you take this, pictures and other things, he said it was just to much! Seriously I was down sizing and only taking enough to for a ONE bedroom apt. And he felt it was too much?!? I told him to leave whatever was "to much" for what his updated quote would cover and I would give the rest away. Furniture was to be delivered on Thurs and they did say it might be Friday. I received it Saturday night at 6:00. Bed and nightstand were broken. Boxes crushed other items beat up. Now noone will return a call or email. Worst experience ever! It makes me sick to feel so taken advantage of!