Morse Moving and Storage

Reviews

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1. L

   Liza M.

   Source: MoveAdvisor · Ann Arbor, MI to Durham, NH

   26 Jun 20213-bedroomPaid $6,500

   Horrible

   We have had a terrible experience with Morse Movers. It started out great. Chris did his job well. He was quite the sales guy but after the deal was closed he was not responsive or helpful. They called the day before trying to change our move date. We told them we had to be out of our house that day because we were leaving the state the next day and the new owners were taking possession of our home. They said they would make that happen. They did not. The movers were scheduled to arrive at 10am but did not show up till 6pm. Two of the crew members were under the influence and had to be asked to leave the site. They also did not have any paperwork. They said it was coming but it never did. Their truck was too small and they had to come back the following morning. They said they would be there at 9am and again were late. They did not show up until 1pm. This delayed our move. They did not inventory our belongings and just literally threw things on the truck. I had to request an inventory multiple times and when I finally did it was incomplete and listed damage to items that were not damaged when they left our house. They were HORRIBLE about communicating or trying to fix the issues. Multiple times I was told Joy would call me and she NEVER did. Our things arrived in NH two days late and multiple things were missing and damaged. The icing on the cake was they FORGED my signature on the inventory and the contract. DO NOT USE THEM!

2. T

   Tom L.

   Source: MoveAdvisor · Lake Orion, MI to Birmingham, MI

   26 Nov 20203-bedroomPaid $13,000

   Incompetent

   Horrible! Do not use them. Damaged our furniture and refuse to reimburse or repair. This after we bought their insurance to cover damage. Dishonest. Dishonorable.

3. D

   David C.

   Source: MoveAdvisor · Indianapolis, IN

   4 Nov 20203-bedroomPaid $600

   My business was not important to them

   Not good! Called 2 hours before move and said wanted to reschedule for almost a week later due to mechanical issues. What can I do, I had to be out of my place the next day. They call me back later that night to say they would be at my place the next morning at 8 AM. Guess what? They failed to show. Called their manager who suggested I rent a UHaul truck and move myself. Worst experience ever!

4. D

   David C.

   Source: MoveAdvisor · Avon, IN to Lake Charles, LA

   13 Aug 20204-bedroomPaid $12,300

   Interstate Move from Avon In. to Lake Charles, La.

   Worst move experience I have ever experienced. Late both days during the packing and loading phase. Damaged wood flooring, put holes in the wall. Packing day showed up with driver and 3 packers late, left the job early not finishing the packing job. Showed up late the next day with only driver and two workers no way they could complete the job, when I called Faith my move coordinator I was told a second crew was to arrive at 1 PM. The crew did not show up until hours later and only because I contacted the General Manager who found out there had never been a second crew confirmed so I was lied to. We the homeowners moved boxes into the garage finished packing the kitchen, moved boxes up from the basement to garage for loading. We finally got out of the house around 10 PM that night with closing on the home scheduled for the next day. Just a horrible experience. Home goods were delivered to our new home and many items had been damaged, for example a dining room chair leg had been broken and glued and taped together, I'm not kidding horrible experience. As I stated before, we have had 6 interstate moves in my career and this was the first time we used this company and you can bet we will never use them again. I just submitted our damage claims today, we shall see how they are handled and provide my review on how this process goes, I'm not expecting a good experience with this process either.

5. J

   John M.

   Source: MoveAdvisor · Toledo, OH to Ashburn, VA

   21 May 2020Partial movePaid $3,521

   Do Not Use Morse Moving!

   TLDR at the end. I went with the cheapest of three quotes and I regret it. John Green did a nice job of remotely estimating my move (due to COVID, we had a video chat) which was on the smaller side of a typical amount of goods to be moved from Ohio to Virginia. The total came out to just over $3,500 and I thought that was a very reasonable price and about 15% cheaper than the next highest bid. Due to the smaller load, it had to be packed onto one truck, transported on that truck to a warehouse in Michigan, then stored until it could be loaded onto a different truck that was making multiple stops heading east. I understand that is how they make small moves economical and I accepted that the delivery window would be 3 weeks long. After the movers packed my goods the scheduler, Tracey Pritchett contacted me and I agreed to a delivery on 5/16/2020 between 10:30 AM and 11:30 AM. I called on Friday 5/15/2020 at 2:30 PM to confirm the delivery and was told that "I am your next call, let me doublecheck and call you back". I called back at 5:25 PM to again confirm with Tracey and she confirmed that the delivery would arrive the following day. The next morning at 9:30 AM my phone rings. It's Tracey. She has called to inform me that not only will my goods not be delivered today, but they haven't even been loaded on the truck in Michigan. She doesn't know why the driver couldn't make the delivery because he never returned any of her messages, she "assumed everything was good to go". I later get a call on Monday 5/18/2020 and Tracey informs me that my goods will be delivered on Friday 5/22/2020. I inform her that I am already scheduled out of town for work Friday through Saturday and I cannot be there to accept delivery and there is no one else in the household; I asked for delivery on Thursday. Impossible, she states. Her supervisory Bethany Gutowski calls me back later to verify that I cannot be there to accept delivery on Friday. I confirm emphatically, I will be working out of town. Today, 5/20/2020 I receive an email with an invoice for an additional $1,041 for storage from Friday through next Tuesday and they will be able to deliver my goods on Wednesday. They won't even tell me what time the delivery will be until the day before. I do have a new job that doesn't allow me to just phone it in. I guess that doesn't matter to them. TLDR: I paid for a service to pack and move household good for me. They did a great job packing them. The transportation of them from Point A to Point B resulted in them standing me up on a CONFIRMED delivery with less than 1 hour notice, then informing me that if I couldn't be at my new residence to accept delivery on the date that they TOLD me I HAD to be there, it results in an additional charge of $1,041 to 'store my goods' for an additional 6 days. I DO NOT RECOMMEND MORSE MOVING AND STORAGE. In fact, I highly recommend that you take the next highest bid, which for me was "Two Men and a Truck" for my particular move. I have been on hold with them for enough time to have heard over and over on their on-hold voice messaging that 'mistakes are costly', doing moves the first time is important to them', and 'customer satisfaction is their number one priority'. Not true. I wish I would have checked reviews on them before making a decision! *If you can't accept delivery on the day they direct, you are SOL and will be charged whatever they feel like.

6. A

   Anwar H.

   Source: MoveAdvisor · Harper Woods, MI to Fargo, ND

   5 Sep 20192-bedroomPaid $7,500

   Not just worst mover worst business ever.

   Since what they did needed more space than what is provided here, I have written a detailed review and the link to it is here https://docs.google.com/document/d/1dRTlW1-fP0yXAN_P5UIjRrK5WOWSljyodr1tZ4JRdLw/edit?usp=sharing.

7. R

   Ross F.

   Source: MoveAdvisor · Troy, MI to Keego Harbor, MI

   3 Jul 2019Office movePaid $400

   Moving damage.

   Morse moving was recomended by a friend. I should have checked these reviews first! Right of the bat the moving guys were angling for a tip. over and over. Then they proceeded to ruin my office furniture. Scrapes and deep gouges. I finally protested when I saw them rolling my round wood conference table across the concrete driveway like a wheel. Tip my A**. Then when I complained, I was told they would get right on the repairs. nothing.. I would contact Stacy every month, new excuse. next month, new excuse. Finally, someone came out and took pictures. that was over a week ago.. nothing. They "moved" me March 1st. Four months ago. I hate writing this because as a small business owner myself, I know how this stuff is abused. But, in this case, it's very appropriate. Do not use these pirates.

8. L

   Leslie R.

   Source: MoveAdvisor · Ann Arbor, MI to Holland, MI

   12 Jun 20193-bedroomPaid $4,000

   Horrible excuse for a business.

   Chris at Morse Moving came highly recommended from my employer, yet my experience was nothing less than a nightmare. Chris came out and quoted my move as 4 movers loading and 4 movers unloading. When I obtained a different quote offering fewer workers I called to confirm the number. Moving day comes and I learn that I have 2 workers and a leader who does nothing but scream and yell at the workers and uses very colorful language in front of my daughter. As they are moving items I am cleaning and helping to move items out of the way. I was told this was an 8 hour job which turned into a 13 hour job due to the missing 2 workers who were promised. The workers told me the “leader” did not pack the truck with the needed supplies. On day 2 of the move, delivering my items, I find that the proceeded to drag my white tempurpedic mattress thru the dirt. They did not bag the mattress as promised. Morse Moving is not covering the $2800 to replace the mattress that their movers blatantly ruined. Not only that, they did not put my daughters bed frame together correctly and it broke while she was sleeping in the bed. They stacked my storage unit haphazardly and I have now had an avalanche inside the unit that has resulted in broken furniture. Insurance you may ask? Yes I was told that covered items accidentally damaged, these are blatant issues. Bottom line use ANYONE but Morse Moving. They don’t stand behind their movers, their guarantees and they clearly have no ethics, no integrity and no customer care.

9. B

   Belinda C.

   Source: MoveAdvisor · Fishers, IN to Anderson, IN

   23 Apr 20194-bedroomPaid $2,400

   Do Not Recommend.

   They moved us after living in our house for 25 years. After the move, I had several necklaces stolen, a damaged gutter, a damaged gun safe, and several dishes broken. While they agreed to pay for the gutter, the repairs have been completed and the bill has still not been paid by Morse/Allied. The gun safe was only reimbursed at half the cost to repair due to limited liability. Broken dishes were not replaced since it was "our fault" for not checking all the boxes (over 50) to ensure nothing was broken after a 9 hour move. The necklaces were stolen during the move - they were at old house but never made it to our new house. They were very sentimental to me and Morse/Allied didn't seem to interested in trying to make amends. Their solution was to file a police report since they had already asked all of the movers from that day if they had stolen them. No offer to pay to replace the necklaces or to pay for the full amount it will cost to repair the safe that they damaged during the move! I would NOT recommend them for any move. I have contacted their claims manager, sales rep that gave us the original estimate, and a customer rep to share my displeasure with the move. None of them will return my call or email. I was able to talk to Dave Morse and he was supposed to get back to me. It's been 10 days and still haven't heard from him. Their customer service is sub-standard.

10. T

    Teresa R.

    Source: MoveAdvisor · Fishers, IN to Nashville, TN

    1 Feb 20194-bedroomPaid $10,000

    Lost furniture.

    Has anyone seen our big red sofa? Or our 10 foot ladder? Mores Allied Van lines have lost these items and cannot find them. The sofa is custom-made and is part of a group. They also broke several items and we have not had a lot of communication with them. We’ve been told to file a claim. Not much apology on the side of Morse Allied Van lines. If you are looking to move in the near future and you value your belongings, you may wish to check out other options. We are trying to figure out out how you lose a large red sofa. Maurice Allied Van lines Has not take that much interest in our items. Very disappointing. We trusted them with our belongings and they let us down. With not much apology. Who loses the sofa?? Poor customer service.