Moving Forward Relocation

Reviews

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1. W

   Wendy W.

   Source: MoveAdvisor · Woodland Park, CO to Nashville, TN

   22 Jun 2018Partial movePaid $2,100

   Daughter's Move from Colorado to Nashville, TN.

   05/11/18 Wendy W. Positive My daughter and friend were moving across the country from Colorado to Tennessee and had never coordinated a move before. They looked into renting a **, but did not expect it to be as costly as it was going to be. I began researching moving companies and came across Moving Forward. I spoke with Carrie and she explained what they could do to help and took my daughter's information. Within 30 minutes or less, I had a very happy daughter on the phone telling me they had secured a moving company!! Even with an unexpected change in plans on my daughter's end, Moving Forward accommodated their changed moving date and arrived as scheduled, loaded, transported, and are now storing their items until they secure an apartment in Tennessee. They were very professional and efficient! We continue to have follow up conversations with Carrie and have been very pleased with Moving Forward's customer service and ability to make my daughter's move more affordable and much less stressful!

2. N

   Noname T.

   Source: MoveAdvisor

   30 Apr 20192-bedroomPaid $4,000

   Moving forward relocation. 4,000.

   Moving forward quoted me at 4,000 to move a two bedroom house. They were the worst movers and I would not recommend them. They are liars. They were late with the pick up , 3 days and arrived at midnight. The lights were out at the rental due to me relocating and there lateness. They packed half my house and could not fit the rest on the truck. So they left half my house in Ohio. When I told them this was crazy business they said for another 900.00 they could pick up the rest in the a.m. I did not get my delivery of half on my house for 6 months. They created stress and anxiety in my life as I was sure I was never going to receive my household items and when I called anyone I got the runaround. The woman Kerri who arranged the contract would not even talk to me. They are a scam and liars. Never use this company.

3. M

   Maranda S.

   Source: MoveAdvisor · Spokane, WA

   23 Mar 20193-bedroomPaid $1,547

   Can anyone help?

   I paid my deposit and made sure to get a clause put in there that I could get a refund at any time. I called today to make changes and all the numbers are disconnected or bot accepting calls! Any help would be appreciated!

4. P

   Patrick D.

   Source: MoveAdvisor · Nashville, TN to Arvada, CO

   8 Mar 20192-bedroomPaid $2,900

   Horrible Company.

   As with the other 1 star reviews this company has absolutely no integrity. The agreed upon price was raised 300% when they came to "pick-up" our belongings. Absolutely no communication after booking and then when I told them to leave because of their bait and switch tactic; then I was flooded with calls to please reconsider. They then agreed to reimburse my credit card for their transgression and then 3 months later bill me again. I came to a resolution with my CC company but these guys will tell and sell you everything and then not come through with any of their previously agreed upon promises. Stay away and move it yourself..at least you know what you're getting.

5. B

   Brian S.

   Source: MoveAdvisor · Depew, NY to Tarpon Springs, FL

   19 Nov 20182-bedroomPaid $4,500

   Moving.

   This companyI is horrible! Lots of communication and promises while trying to get your business, then once they get your money..zero communication. I was told that they were not brokers(they are) that the people that picked up my things would be the same people that deliver them(they weren't), wasn't told that my things would be placed in storage and then be loaded onto another truck at some point. Waited over 3 weeks for our stuff placing calls and emails daily with no responses. I was told finally that my things were being loaded and that I would be receiving a call from the driver in a day or so. No call from driver, called company and they told me that my stuff didn't make the truck! One hour later a driver calls and tells me he will be there tomorrow. Does anyone at this company have a clue? Things were delivered with alot of damage done to totesfurniture,tvs,and other items. Still missing 2 items as well. Still trying to get a resolution to our damages and missing pieces. STAY AWAY FROM THIS COMPANY!

6. R

   Robin H.

   Source: MoveAdvisor · Bridgewater, MA to Dallas, GA

   16 Oct 20181-bedroomPaid $2,200

   Very Unprofessional.

   All the bad things you can read in the other review are very true. They will take you money and then they will block your calls. below is what I just went through with this company. Loss: 4 Boxes was missing and a 4 basket white shelf was also missing from my deliver on 10/14/2018.Damages:Dinning room table had damages to all 4 corners,and multi scratches on the base . China hutch has multi ares's of damage to the base and sides of the top and the delivery guys damaged my floor when setting the china hutch in place. My bench had multi scratches. They damaged my Bannister while bring in my china hutch by dropping it up against the Bannister. It would have hit the floor if the stairs hadn't been there.95 % of my boxes and totes where crushed and several of then where wet inside and out. 1 tote box still had the water inside the tote. Over Charged: I was quoted after explaining in detail what I had to ship. Agreed on the price and when the driver started to load my things, he begin saying he was charging me to wrap a couple pieces. I agree for him to wrap the china hutch with the glass in it and told him not to wrap to 2nd piece that I would not pay for it. He did it anyway and still charged me. I paid the deposit of $762.50 to the Moving Forward relocation company, I was to pay the driver $600 at pick up and $600 at drop off. They did not tell me that they were subbing out to the G&M company. The pick up driver Came in with blank paperwork and had me sign the forms without filling them in with quantities or listing out what was being picked up. He said he would give me a copy of it at the end when he was loaded as he would note everything as it went on the truck.Then he told me I had to pay $900.50 now and another $900.50 when it was delivered. He tried saying if you take care of me and my helper I will make sure you are taking care also. I questioned this to the company and then he was very ugly to me afterwards. I shipped less pieces of furniture and less boxes than what was quoted in my price, but yet I am being charged more money also. I was picked up on 8/24/18 and told by the driver it would be delivered in 4 days. On 10/13/18 I still did not have my things. I have made over 30 phone calls to both the moving forward and G&M to get a delivery scheduled. G&M always would say it is being loaded you will have it next week. then again on Monday when it did not arrive I would call again. Moving forward block my calls and will not return my calls after I expressed to them I want to be compensated for all the troubles and lies and emotional stress I was dealing with. They wouldn't even call me to say that I would not get my delivery . I have made over 30 different calls to to both company's . I am out of pocket for food, toiletry items and other things due to the delay in my delivery. . And then to a company that hires unprofessional drivers that will say negative comments about you right in front of you. The driver told my partner that he was glad I belong to him and not to the driver. I really feel as if I have been taken advantage of and treated very unprofessional. I have pictures of the damages done to my things. I also would like to know if the remainder of my missing items are at the warehouse or where are they. I would really like to have them.

7. D

   Daniel C.

   Source: MoveAdvisor · Worcester, MA to Port Saint Lucie, FL

   8 Oct 20183-bedroomPaid $4,175

   Good at the beginning, the worse at the end.

   I had bad experiences with movers before and I honestly thought this was going be different. They lost one of my boxes, they told me they were going to call me in a few days or write me a check for my loses but it has been more than 2 weeks and now every time I call I get directly the voicemail (maybe the blocked me?). Note: don't believe in their low estimate, they tell you they are overestimating and there almost no chance they will extra charge you the day of the moving but the truth is they are going to find a way to extra charge you during the moving.

8. K

   Katie

   Source: MoveAdvisor · Pensacola, FL

   13 Aug 20182-bedroomPaid $2,400

   Do Not Use This Company.

   STAY FAR AWAY from this company! We are a military family and are used to dealing with moving companies, and this one is hands down the worst I have ever seen. The day they were scheduled to move us, they didn't show up, and didn't contact us. I had to call THEM to find out the truck broke down and they were unable to move us until after the date we were supposed to arrive at a base across the country. This way in May. We have STILL not received our deposit back, and they refuse to give us out entire deposit back. They purposefully dodge phone calls, never call me back, and the manager is never available. At this point, I have no choice but to talk to a lawyer and will most likely end up suing this company to get my money back. I'm reporting them to the State Attorney's Office, Better Business Bureau, Department of Transportation, and Federal Motor Carrier Safety Administration. If you have issues with this company, I suggest you do the same, as enough complaints will eventually end up disbanding their business/ bring legal charges against them for scamming people.

9. R

   Robert W.

   Source: MoveAdvisor · Sidney, OH

   24 Jul 20183-bedroomPaid $5,976

   Moving Forward Relocation Deposit Refund.

   On May 11, 2018 was contacted by Moving Forward Relocation about a move we were attempting to get prices on. I told them we were in the very early stages of planning our move and had no specific date to give them. I told them what items we going to be moving and they sent an estimate in the amount of $5976. I then submitted a deposit of $1776. I discussed this move with my son and he offered to move us and save money. I talked with Robert Jones (operation Mgr.) and made this clear before the deposit was sent. He told me that my deposit would be refunded if my son were to help us move. Now, I understand that he claims that is not what he said but rather only if I did not make the move.That was not the case. I made many attempts to contact Mr. Jones but he was never available to talk with me. Finally on May 23 he sent me an e-mail stating he would call me the following day to see what could be worked out on the return of my deposit. He never called me as he said he would. I continued to follow up with telephone calls but he refuses to talk with me. I have asked for the return of my deposit since no moving date was ever established and the move was never finalized. After reviewing the overwhelming unfavorable complaints on this website it has further convinced me that Moving Forward Relocation is a dishonest and deceptive company. Doing business with them would likely result in much heartache and potential loss of time and money. Avoid doing business with this company at all cost. I have filed a grievance with DOT and my credit card company.

10. C

    Christi P.

    Source: MoveAdvisor · Grand Rapids, MN to Bryan, TX

    23 Jul 20182-bedroomPaid $7,200

    Awful experience; predatory business practices.

    Negative star rating, if it was possible. This business is predatory and makes money off the backs of unsuspecting customers and 3rd party contract cross-country movers. The sales pitch from Carrie was bait and switch followed by Kristina's unprofessional and rude demeanor over the phone. Carrie made it sound as if their company had the movers, trucks and equipment ready to go. Nothing was further from the truth. The original quote was increased by 60 percent once the movers arrived even though I gave a thorough accounting of my possessions during a 32-minute phone call with Carrie on June 24th and verified there was "no baby elephant" living in my garage. Thereafter, Moving Forward was difficult to get a hold of and contact with them was nonexistent during the month I had to wait for my belongings to be delivered cross-country. Movers were a day late on either end of pick-up/delivery. Emily was supposed to call me back on July 21 to confirm delivery time but no word. This was the most horrible move I have ever had. DO NOT use this company. Contact a reputable, local mover or regional representative for cross-country moves. Moving Forward is merely a broker and they will promise the moon and stars but deliver little customer service and zero reliability or trustworthiness.