Moving Forward Relocation

Reviews

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1. D

   Darin R.

   Source: MoveAdvisor · Pleasanton, CA to Littleton, CO

   19 Jul 20183-bedroomPaid $8,400

   Lies, bait and switch and more lies.

   Horrible customer service, horrible sales team. Lied continuously throughout the process. Since they will not respond to me, I've filed a complaint with the Florida attorney General and the BBB. Below is my email to their customer service: During my initial consultation with Moving Forward, we did a complete walk-through of the house. They had me itemize all of the furniture and boxes that would be used. I was told that "we always estimates on the high end, so that there would not be any surprises on moving day". I specifically asked, and was told that they move would be done by Moving Forward, and would not be contracted out to a 3rd Party. I specifically asked, and was told that the move would be done by weight, not volume. Total quote was $4,995.52 Movers called to verify that they would be at my house at 9am on Friday morning, after Moving Forward confirmed for Saturday. I had to cancel prior arrangements. Movers did not show up on Friday, they called on Friday to let me know that they would be there now at 8:30am on Saturday. Showed up at 11am The company that showed up was not Moving Forward Relocation. Instead we got a 3rd party contractor when were specifically told that this would not happen. They gave us a new quote, by volume. We were specifically told that this would not happen. New Quote was over $8400, a 60% increase. I called Moving Forward to complain, and could only get voicemail that said "we are not open on weekends, please call back during normal business hours" Movers gave me a "take it or leave it" option. They would not begin packing until we paid 50% of the new quoted balance. Since we were under contract to be out of our house by Sunday, we did not have an option to not use the service. I paid $3300 to have them load the truck. Movers let me know that they would be at our new house within 72 hours. Again, very different from the 5-10 day window that Moving Forward quoted. Asked them to confirm, since we had made new arrangements for travel. They confirmed "within 72 hours" and if we couldn't be there to accept the truck, they would "put it on another truck and we could take our chances. Who knows when the next availability will be" - direct quote from the foreman We again cancelled travel plans in order to meet the truck at our new house within the 72 hours (Tuesday night at the latest) No word from them at all on Tuesday - Friday. I called Moving Forward to get an update. They confirmed that "they will be there Sunday" Did not show up on Sunday. They finally showed up on Monday. Demanded final payment before they would unload the truck. I called Moving Forward to dispute the charges. No resolution. There were multiple items broken and noted in the final inspection. 1 was the adjustable frame for the King bed. This was a $2000 purchase, and no longer functional. 1 was a box of stemware, labeled fragile, all pieces were broken. According to the contract, ALL furniture that was disassembled at original house, would be reassembled at new house. There are 8 separate items that did not get reassembled. 1 Bed, 4 bookcases, 3 Storage shelves. I have sent multiple requests to Moving Forward for resolution. No response at all.

2. A

   A K.

   Source: MoveAdvisor · Elizabethtown, KY to Stafford, VA

   6 Jul 20182-bedroomPaid $2,800

   SCAM Artist and Non-Responsive Customer Service.

   Today I filed a complaint with the BBB and the Florida State Attorney General's Office. After contracting Moving Forward for my move, they subcontracted with Unique Vanlines. The initial move went great, very professional and helpful.. BUT that was on May 15, 2018 and I still do not have my furniture. I gave them a first available delivery date of June 6, 2018. To date I've called them repeatedly on a delivery date with no help. On June 26, 2018, I called again and spoke with their Customer Service Manager "Chad") who advised me that it would be the week of July 1, 2018 before they knew anything else. I advised him and others in the days before that I would be out of town for one day (June 27, 2018), he advised that they would not be delivering. That was at 11am. At 4:30pm the moving company called and said the driver would be there at 8am on June 27, 2018. I advised them that I told them I would be out of town that ONE DAY ONLY.. They said they would figure it out.. I told them I was home then and they could come right then, they refused. Since then I've had no satisfaction on delivery. On July 6, 2018, I called and spoke to the Customer Service Manager Chad again and was told they had no clue and that since I refused delivery that my original 21 business day contract delivery was void and I am responsible for all new cost for delivery and storage. I called Unique Vanlines and was told by their customer service that Moving Forward never told them I was going to be out of town on June 27, 2018 or they would not have loaded the truck for delivery. Chad refused to let me speak to anyone else. Its amazing how at 11am they are not coming until next week, so I am ok to go out of town for one day, then at 4:30pm they call and advise they are delivering and now I am refusing delivery. Either these two companies are SCAM Artist or their failure to communicate should not be my problem. I still do not have my furniture, no help and a very unsatisfied customer.

3. H

   Heather T.

   Source: MoveAdvisor · La Plata, MD to Knoxville, TN

   5 Jul 20182-bedroomPaid $2,958

   The worst "BROKER" moving company..EVER!!

   I cannot begin to tell you what a nightmare dealing with this company has been. When I set out to find movers I specifically asked each moving company if they were brokers; at one point I was caught in a bidding war between two companies and the ONLY reason I went with Moving Forward Relocation is because the customer service representative assured me they were DIRECT MOVERS. She exhaled how they had been in business for decades, and the only way the other guys could be quoting me the price they were is if and I quote “they showed up with two guys and a donkey”. Yeah, I thought it was strange that she could be that diminutive about another company to a prospective client but hey they were the direct movers, so I went with them. LIES, LIES, LIES!! I am sure I will be regretting this for years to come. I have moved twenty-two times in my adult life and have never experienced anything remotely close to the deceit, lies and unprofessionalism of this company. The outsourced my move to MOVING FORWARD VAN LINES (of which Brian may or may not be the owner) yes you guessed it; more lies. They failed to show up on moving day without so much as a phone call to let me know. Only after calling to “complain” did they assure me my movers would be there bright and early at 6 am, three guys and an empty truck. Yeah, no! At O’bright 9:25 am, two guys showed up with a 26’ foot truck already almost half full of someone else’s belongings, and loaded down with packing supplies. I challenged that I should have had and empty truck because I was following them to get the tariff weigh tickets. They said that they were going to have to drive to the warehouse unload all the belongings (mine and the other persons) go to the CAT scales to get the lite ticket and then return load ALL my things on to the truck to get the CAT scales heavy weight ticket. Needless to say, there was much back and forth over this but in the end the truck was loaded with my belongings. After the truck was loaded the surprises just kept on coming. The Driver went on to give me a revised NON-BINDING estimate that moved my by weight quote from $2,958.35 (5245 lbs. at $0.43 cents per pound); to $6,300. His REVISED estimated weight “Eyeballing” it at 10,500 lbs. He did some funky movers math that said I should have that much weight based in the size of my storage units, mind you at lease 10 boxes is nothing but pillows. I was also charged a $105. Origin fee and a $105 destination fee; NO ONE has been able to tell me what that addition charge is and why yet. I finally, after pestering them for almost three weeks received my tariff weigh tickets. First the driver had them, then the office was closed, then they were already filed extra, extra; one lie after the other. When I received the tickets and the rest of the information from Moving Forward Relocation I began to question the charges and how they were getting to the totals they were. They came back and said that my belongings once weighed came to 8820 lbs. and that I owed them an additional $3824.05. This after a $910 deposit and another $1120 paid at pick up. The contact at Moving Forward Van Lines Brian, was repeatedly extremely rude, talking down to and eventually hanging up on me. Getting any direct answers from Chad, Kristina or Courtney it like pulling teeth. After calling an calling I actually got a call back from Kristina to tell me “she was at work now and was going to START getting answers” as to when I would be getting my belongings and what my final pricing would be. My belongings were packed up and moved on April 6th, 2018, today is July 5th, 2018 and of course the poor soul Emily I got on the phone had to tell and very irate me that everyone was out of the office for the day and she could not help me, but I guess I should no be surprised. I NEVER write bad reviews. I always figure my not so great experiences as a one off, but after reading all the negative 1 STAR reviews on here I am truly convinced that all the great reviews are “FAKE NEWS” (yes, my small joke) they HAVE to be place by these people or friends of theirs. How they are still in business at all is a mystery to me. DO NOT give these disreputable charlatans your money. God only knows if or when I will get my belongings, and heaven help me what condition they will be in. But hey, I guess that why God made Civil Law Suit Attorneys; think it’s about time I called one? Sorry for the War and Peace review…. but this is a definite case of BUYER BEWARE, avoid both of these companies at all cost.

4. Y

   Yemi

   Source: MoveAdvisor · Middlesboro, KY to Memphis, TN

   30 Jun 20181-bedroomPaid $2,400

   Horrible company.

   Avoid this company at all costs. There were so many issues during this whole scheduling process. When I Initially booked the moving service over the phone, the man confirmed that only my things will be on the truck and there's no other pickups. Then a week before my scheduled pick up day I called and they still didn't have the information of the driver picking me up. They also said it takes an estimated 7-10 days for delivery because of other pickups along the way. They couldn't tell me yet if any other deliveries were scheduled. Nowhere on the agreement, emails, or website does it state that. At that point, I'm frustrated but wait until I get a call from the driver. I realize that Moving Forward is a moving broker. A driver not employed by Moving Forward calls me Sunday evening saying he's picking me up tomorrow morning, but I wasn't even scheduled until that Wednesday. He assured me that it was fine and he'll call me on Tuesday. I didn't hear from him or from anyone. I call and find out the driver was sent on another assignment because I wasn't "ready" for him before. Manager of the other company says he might be able to get another driver for the following day or later. He would not give me any straight answers. I kept asking when will I know because my scheduled pickup was supposed to be the next morning. He said he would call me back to let me know what he can do. I called him back multiple times and he refused to call this other driver. I got nervous that he was never going to call me back. The evening before my pickup I had to call another company and luckily they were available and luckily the moving day went smoothly. It's been 3 days since my scheduled pickup and no one from Moving Forward or the out sourced company has contacted me. Moving Forward overestimates the inventory to make the total amount high enough so the non-refundable deposit goes to them and they don't care what happens to you after that because they already took your money. Stay far far far away from Moving Forward.

5. B

   Beth

   Source: MoveAdvisor · Cheyenne, WY to Atlanta, GA

   25 Jun 20183-bedroomPaid $2,535

   Worst moving experience ever.

   Like others have stated in their reviews, we paid a non-refundable deposit and then the 2nd portion of our amount due for the broker service, which itself was more than we've paid for previous moves (for reference, we've moved 9 times, 5 of them cross-country). We spoke numerous times with the moving company they contracted for us and they gave us an estimate of $5700. Since we were going to be reimbursed $5000, we were fine with that amount. However, after waiting around for several hours day of the move, the movers called to tell us they were 2 hours away and (even though it was only noon) weren't going to come that day after all. The next day they never showed and didn't answer any phone calls. We called Moving Forward to let them know no one had come so they supposedly tried for two days to contact the movers with no luck. So they sent another company the 3rd day to get our stuff. We had never before spoken to this company and they repacked numerous items that were not "acceptable", charging us for every box and for their "service" of packing it for us. We're talking, packing boxes inside of boxes and small pieces of furniture inside boxes. Repacking alone cost us an extra $1400, and the rate they move for was nearly double what the first company had quoted us. We immediately called Moving Forward again to find out how they were going to make right the fact that we were now locked into a moving rate we would never have agreed to, that because they were late arriving we had to cancel the showing of our home that was for sale, and that our family vacation was completely cancelled. We were promised that management would give us a call back. They never called and after that point never even answered any further calls. We finally left a voicemail that if they wouldn't talk to us, we would put a stop payment on the 2nd portion of their fee until we could get it settled. They never did return our calls and in speaking with our credit card company, told them that WE were the ones being dishonest. In addition to the horrible job they did, the company they sent was horrible too. They damaged wood floors, ceilings, and walls in both houses, and broke 2 antique pieces of furniture. I also had numerous items inside the boxes broken. Never before have we had more than 1 or 2 things broken in a move, but somehow the "professionals" hired by Moving Forward managed to deliver quite a few. Unless you have money to burn and enjoy gluing and nailing broken furniture back together (as it was suggested that we do), DO NOT HIRE MOVING FORWARD.

6. C

   Candace

   Source: MoveAdvisor · La Quinta, CA to Bradford, VT

   19 Jun 20183-bedroomPaid $2,400

   They're Crooks - Stay Away.

   If I could give them no stars I could. They are not a moving company, they are a broker. We gave them the initial deposit of $1400, they then requested another $1000, which we gave them. But the day before the move (we were moving from CA to VT) they called us and told us that the contractor could not arrive until a week after the scheduled date. The caused total havoc with our moving plans. We hired another mover, but we are out $2400. It was their fault and the contractor's fault - not my problem. They need to refund our money, which they will not. STAY FAR FAR AWAY FROM THESE PEOPLE. THEY ARE CROOKS OF THE WORSE KIND. We will be reporting them to the DOT and Florida Department of Consumers affairs. They need to be closed down. Period. Our attorney in VT will be pursuing legal action. We have nothing to lose. They have our money and we want it back. They were the reason we cancelled. We did not cancel because we changed our mind, we cancelled because THEIR CONTRACTOR moved the moving date by an entire week. Be warned - their crooks of the worse kind.

7. J

   Jennie W.

   Source: MoveAdvisor · Colorado Springs, CO

   12 Jun 20183-bedroomPaid $7,000

   Nightmare of all nightmares!!

   I scheduled my move two months in advance. On moving day, they called and said they would not be able to make it but hopefully would be there in 2 days. They never showed! My house had been sold and new owners wanted to take possession. They totally stiffed me! Run, don't walk from this company. If I could give a -10 star rating to Robert Jones, Christina, Chad, Courtney I would!

8. S

   Sylvi F.

   Source: MoveAdvisor · South Bend, IN to Moab, UT

   31 May 20183-bedroomPaid $3,278

   They never showed up and now we're stuck without movers.

   This is a nightmare. Moving Forward, please call us immediately as soon as you read this. It's 7:30 PM on the day we were supposed to move. The movers are not here, and Moving Forward Relocation has stopped answering their phone. They answered the phone until they realized it was us calling, and now they're not answering anymore, or they'll answer but not say anything until we hang up and then it rings through to a voicemail box that is full with no way to leave a message. Working with this company has been a horrible experience from the start. We should have read all of the one star reviews before signing a contract with them. Just when I thought it couldn't get any worse, the movers didn't show up for our move at all. Now we are in the worst possible situation. The new owner takes possession of our house tomorrow and we are stuck here with all of our possessions boxes and no other option. I don't know what to do. This is a nightmare.

9. V

   Vanessa C.

   Source: MoveAdvisor · Elmhurst, NY

   21 May 20181-bedroomPaid $3,350

   Disappointed.

   Final cost was TRIPLE the amount of the estimate. Not double, but triple. I went with this company based on decent reviews. Beware.

10. M

    Mary F.

    Source: MoveAdvisor · Maricopa, AZ to Decatur, IL

    17 May 20182-bedroomPaid $5,500

    Terrible company.

    Worst company I have ever dealt with stay away from this one they quote you one thing and double the charge when they're there to move you. Then they refuse to have any customer service to talk to you to resolve any problems stay away from this place. They just dump your stuff don't put anything back together promise you they will and then you're just stuck. You call to complain they don't take your calls and they don't answer anyting. Worst company ever.. Nothing but lies to you to get your business.