National Moving Group

Reviews

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1. K

   Kathryn Z.

   Source: MoveAdvisor · Bellingham, WA to Boulder, CO

   23 May 20182-bedroomPaid $757

   Scam.

   DO NOT HIRE THIS BROKER. THEY RIPPED ME OFF FOR $757 DEPOSIT. READ REVIEWS AND CHECK THE LADING NUMBER WITH FEDERAL TRADE COMMISSION. YOU COULD FILL A FLEET OF MOVING TRUCKS WITH THE COMPLAINTS ABOUT THIS BROKER. THEY TRIED TO INTIMIDATE ME INTO PAYING THEM ALOST DOUBLE THE QUOTE 3 DAYS BEFORE THE MOVE KNOWING HOW DIFFICULT IT WOULD BE TO FIND ANOTHER MOVER. I WOULD HAVE GIVEN MY STUFF AWAY BEFORE LETTING THESE GUY HANDLE MY THINGS!

2. A

   Ashley

   Source: MoveAdvisor · Taylor, AR to New York, NY

   27 Apr 20181-bedroomPaid $111

   Do Not Leave Your #.

   In 1 day I received 35+ phone calls from this company after trying to get a single quote. After answering and telling the man I spoke with I do not need a quote anymore and to stop calling me he replied with "ok I'll call you back in 5 minutes". I would be very hesitant leaving your phone #.

3. C

   Claudia C.

   Source: MoveAdvisor · Mineral Wells, TX to Lawrenceburg, KY

   29 Apr 2017Partial movePaid $3,400

   State to State move.

   This company tells you everything they want to you hear and believe. However, quite the different story when things go terribly wrong and they do not stand behind the client. The contractor used a third party that was as crooked as could be. All of my wood furniture was damaged to some degree and some things were broken even though they were packed solid. Then upon delivery, they would not bring the truck to the apt and did not offer to carry one piece of furniture, etc. up to my apt. What a disaster. DO NOT USE THIS COMPANY!

4. T

   Thomas

   Source: MoveAdvisor · Riverside, CA

   27 Mar 20174-bedroomPaid $6,800

   Deceptive Sales Practices.

   National Moving Group did not refund my initial down payment after I cancelled the service but they should have because they agreed to extend the cancellation policy and I cancelled several days prior to the cancellation date. After talking with David Brown who is a sales representative for National Moving Group for a couple of months, I agreed to go with their service for a long distance move. I explained in detail in advance that we would need an extension on the cancellation agreement prior to the contract and David said he received approval from the owner and put it in writing that we had until March 21, 2017 instead of the usual 72 hours. I agreed and paid a down payment based on this agreement, then on March 19th, and again on March 20th, and 21st I cancelled the agreement within the allotted time frame and requested a refund. David did not return any of the 5 emails or the phone call, but I did receive an email from the owner of the company denying my refund stating that I only had 72 hours instead of the agreed upon extension. I have now spent an exorbitant amount of time trying to receive the refund but we agreed upon it in advance. I have had subsequent conversations with National Moving Group since and they have been rude and untruthful. David Brown lied to me during the initial contract negotiation and he then later came clean and admitted that he lied. Since he admitted the lie and agreed to extend the cancellation policy from 72 hours through March 21st I went ahead and decided to work with this company and the proceeded to provide a very competitive quote and gave me $500 off the price of the move. Subsequently, after numerous emails and phone calls I’ve received conflicting information and they have proven to be, in my opinion, a very deceptive company that practices deceptive business practices. Ultimately, on March 22, 2017 Frank Anthony (company owner) emailed me and said that Todd, the dispatch manager will handle my refund, then Todd called and said he won’t honor the refund. Todd said that Frank is not accountable to what he said because he is so busy he can't be responsible to know what every contract says, in fact, Todd said that National Moving Group handles 200 moves a week. With that kind of business, I don’t see how they have time to give me such a hard time with the refund of the deposit. Conclusion: They offered me a service, said I could cancel and receive a refund within an allotted amount of time, then refused to process the refund even though I cancelled several days before the deadline. My opinion is that this company cannot be trusted at all, they are not truthful, and they practice deceptive sales practices.

5. K

   Kelly

   Source: MoveAdvisor

   14 Feb 2017Paid $2,300

   Do NOT Use National Moving Group.

   Drivers were not on time for the pickup of my belongs… lied to me multiple times and National Moving was zero help with the situation I was told my move would be done with NMG trucks (it was not), additionally the help line is a voicemail of some guy who doesn't have any communication with your actual drivers I did not receive my belongings until about 2 weeks after my delivery date… every time I called for an update they just kept saying "I don't know" You are supposed to get an advance window of when your stuff will be dropped off… I got a call at 1:00 on a Saturday that they would arrive at 10:00am the following Sunday morning, they arrived at 6:00am and were mad at me when I wasn't awake and ready for them to come in When the driver showed up to drop off my stuff he said I had to pay him an extra $250 dollars if I wanted it… the number of flights included in the NMG contract and the one on his form (he was a brokered company) were different The company broke one of my bookshelves and lost a nightstand Moral of the story… it was a nightmare and I would suggest anyone but National Moving.

6. A

   Aiyana

   Source: MoveAdvisor

   29 Jan 2017Paid $2,600

   NOT EVEN worth 1 star.

   1/29/17 Today was my day to vacate my storage unit which talking to Jeffery (Jeff) at National Moving Group should have been $2000. Their customer service rep. called 2days before to review my inventory check list. Tat day it increased from$2000 to $2600. I had to come up with more money for the deposit. So today the movers get to my storage and mind you I had given the 1st rep (Jeff) the size of my storage unit and also the 2nd rep. the movers tell me that it was 1300lbs. added to what the reps at National estimated. That means it is $600 more the day the showed. I had already had a money order they told me to bring and that would NOT be enough for my move. So I called the number National told me to call if there was any problems and guess what no one responded until 45 minutes later. I had to leave behind half the stuff I had on the Invoice National took from day one. Not to mention I had 4 chairs to my dinette set and they only took 2 chairs really 2 effin chairs. The rep. eventually texted me back really texted me back saying he didn't have services to call me but he was going to call the moving company huh that doesn't make any sense!! Never again will I use this company a complete rip off. All of my items wouldn't even fit on their truck if I was going to pay extra anyway. Super pissed and they guaranteed great services [EDIT]!!

7. R

   Rebecca

   Source: MoveAdvisor

   19 Jan 2017Paid $3,000

   Scam.

   I was charged excessive fees, threatened by the movers if I did not agree to sign revised cost estimates, and mislead about valuation protection. 1. Deposit required before delivery. I was charged a deposit of 40% of the binding estimate upon signing and an additional 30% at pickup. From my understanding this is highly uncommon and is generally only required by scam movers. 2. I was mislead about my options for valuation protection. On the day of the move, the movers required my signature on the valuation addendum. I requested full replacement value protection, but was told that wasn't an option and I had no choice but to select basic valuation. 3. Even though I asked if I should expect any additional fees outside of the original estimate prior to signing with NMG, the movers added additional charges amounting to $375. When I asked what these charges where for and why I wasn't informed of them earlier, the movers threatened to leave unless I signed the revised estimate (knowing I had no other option. 4. Continuous issues with contacting NMG and associated costs of storage. I called NMG repeatedly to provide them with a delivery address and never got a response. As the holidays were approaching, I emailed my broker and asked to arrange for a delivery after the holidays. Still no response. After the holidays, I continued to call NMG and finally got ahold of someone who informed me I would now have to pay additional fees for storage. Not only did I have to go for an extended period of time without my belongings because NMG has no customer service, but now I have to pay for storage? While trying to rectify this situation and arrange delivery NMG never returned my calls, and in the rare occasion someone answered, they would assure me they would immediately call me back yet I would never hear from them. This happened more times than I can count.

8. S

   Shirley J.

   Source: MoveAdvisor

   20 Dec 2016Paid $3,500

   Don't Hire This Company.

   LESS THAN 1 STAR! DON'T - DO NOT - hire these people! (First, don't you find it strange that there's a positive review almost every day..PLANTED!) They are NOT the actual movers! This company hires sub-contractors and they don't care what kind of companies they hire to handle your stuff. I hired National Moving Group to move my elderly mom and dad across 4 states, 1600 miles.They assured me that mom and dad would have NO STRESS but that was just the start of the empty promises! They quoted a price per pound for the household things but then many more things were added to this bill which ended up being astronomical. Then they hired JT Express Movers out of Missouri and THEN is when the real nightmare began! This guy happens to own a truck, that's about the only positive thing I can say. The SECOND he arrived at my mom's house he asked them for $500 and she said no, he negotiated $300! When she called me, I called National Moving who got JT's boss on the line and he outright denied it! After the phone call, he gave mom her money back! He and his son did not wrap things, combined several rooms into one box, broke countless items and damaged even more! I have dozens of photos to prove it. When my mom called me with concerns about the packing/attitude/truck/promptness etc. we decided to keep our mouths shut till the truck arrived at its destination, since these guys are just the type to hold your stuff hostage! I stopped payment on the credit card payment to both but they weaseled out of it. A $3500 estimated move became $10,500 in total when it was all said and done! National Moving Group is a HUGE rip off! Cut out the middle man! Hire some REPUTABLE movers yourself!

9. D

   David T.

   Source: MoveAdvisor

   12 Dec 2016Paid $3,750

   Better do your homework before choosing National.

   National Moving Group is nothing more than a "load broker". ALL the actual moving is done by sub-contractor's that they hire from various locations around the country. In my case, the movers could barely speak english. They pull you in by telling you they are the only mover that prices their work according to actual weight. Nothing could be further from the truth. Once they get your initial deposit (33%), they got you. No refunds. The movers that showed up were courteous enough but they moved so slow. I had 226 pieces to move which consisted mainly of boxes. 95% of which my wife and I had packed. It took our movers 8 1/2 hours to load their small (straight job) truck. They informed us when they were done that they would bring the load to Brooklyn to sit in a warehouse to be combined with similar loads for the trip south. They stated it would take 3-7 days for the load to arrive in Florida. They presented a CAT scale receipt showing they had weighed the truck before loading and another scale reading would be taken to get the actual weight of our goods before the truck was unloaded at their warehouse. The second scale event never took place. In getting their initial "rough estimate" of the weight value of my "load" the phone people at National had "guessed" at the weights of every item. ie. They guessed my sleep number bed weighed 350lbs. Actual weight is 160. HELLO! It's mostly air and plastic panels. They grouped the boxes into 3 sizes, small, medium and large, and gave an imaginary weight to each. Before they were done, they "guessed" our load to be 8800+lbs. Our cost went from an initial "guess-timate" of $2900 to $3500. During the loading at the shipping point (our old home) I had to call National because of the flim flam the movers were doing with their 7 contracts and various forms they were wanting signed. National told them we were shipping by weight. End of story? No way. The 3-7 days shipping period turned out to be closer to 3 weeks. It took 3 calls, days apart, to finally get our goods delivered. When they arrived (at 4:30PM on a Friday evening) a knock came on the door and all we found was a foreign language speaking guy with no truck in sight and an excuse that they could not get the truck (an oversized 53 ft trailer and 30ft tractor) any closer to the house than a block away. If we wanted our stuff we would have to pay them (in cash) another $500 to hike it to the house on 2 wheel hand trucks. Another frantic call to National where I encountered a rather rude individual who had no inclination to help the situation. 2-3 calls back and forth and the best we could do is for the National rep to agree with the very rude truck driver (broken English speaking) and offer to unload for an additional $250, like she was getting us a deal. When we asked for the second scale ticket she almost laughed when she said there would be none. We were being billed at a total of $3500 PLUS the $250 to unload. This has been the biggest scam we ever fell for. Had I used Mayflower or another reputable mover it would have been far less cost with far less aggravation. Finally at !!pm these clowns put the last of our goods in our car port. They did assemble a couple of our tables, replacing the legs with tools I gave them to use as my wife and I reassembled other pieces. I would highly recommend you look elsewhere for HONEST movers. We got the shaft. I hope you won't.

10. D

    Dawn O.

    Source: MoveAdvisor

    2 Dec 2016Paid $3,200

    Moving Service by NMG.

    I won't go through all the details of our experience because I see the same comments in many of the one star reviews: low ball to lure you in, take your money, then disappear. In the initial phone call, they misrepresent themselves and do not disclose significant information. Then, the people really moving your house show up and increase the price A LOT (due to nondisclosure of significant issues and clerical errors on their part: booking the incorrect truck/space for your move) and then tell you, sorry, no refunds. I can't even believe that this company is still in business. How is this not fraud? All you one star reviewers - let's band together and see what we can do about this! My understanding (from legal counsel) is that there is a case for people who have experienced this so, class action lawsuit?