Navistar Van Lines LLC

Reviews

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1. G

   Gerald J.

   Source: MoveAdvisor · Carol Stream, IL to Midlothian, VA

   18 Nov 20222-bedroomPaid $1,606

   Great Con

   I am a veteran and needed to move after coming to near end of lease of a simple 2-bedroom apartment. I gave was given a deposit of 1600 hundred dollars for a little over 400 square feet (which size comes to 2 lines, as shown in the photos from the box to the rear of the vehicle) and when the movers arrived said I needed 3 times the space which was an additional 4 grand. I hope no one else gets hustled this badly and stays clear of this company. They felt no need to reimburse or give me partial reimbursement on the deposit despite their negligence to give a good estimate after a thorough inventory was provided. Stay clear. I only gave 1 star because they scammed me so well. You have to applaud the legal hustle.

2. T

   Todd H.

   Source: MoveAdvisor

   14 Nov 20222-bedroomPaid $1,971

   DO NOT TRUST

   Their address is appropriate as it is a front on front street a rent a desk. No registered agent to serve small claims court papers. The agent has at least have failed companies. Don’t send a electronic check. Don’t sign their onerous contract. They promised my refund in June after I got wind of all the red flags and cancelled. Despite numerous attempts no refund and this is November. They won’t take phone calls with out caller ID so they can screen calls and not answer them. They are slick scammers.

3. W

   Wanderson M.

   Source: MoveAdvisor · Miami, FL to Brooklyn, NY

   31 Oct 2022Partial movePaid $999,999

   DONT DO BUSINESS WITH THIS COMPANY

   First I was greeted by the most convincing sales person “Ethan”, he assured me 24hs customer service, he assured me no surprises, he assured me if any problems I could reach out directly. None of which were true!!! I specifically asked if I was going to deal with a third party and he mentioned they have trucks available from his own company and that my move was not going to be picked up by a third party. (The reason why I asked this is to minimize the risk by having to contact multiple parties in case of an eventual problem). Well, the day of the move I got a call stating that the truck was already at the location ready to pick up my move. They didn’t give me a courtesy call one hour prior and the driver was complaining of having to wait around. Once I arrived I was hit with the surprise that the agreed price pay based on space was not sufficient for what I had, I was overcharged by $921 dollars at spot and told if I dont pay they would leave and I would loose the downpayment already paid. I pursed to call Ethan who answered me and put me on hold forever, then the calls started to go to voice mail. I ended up paying and praying that my items were in safe hands… during the move the two workers apparently tired from other moves were complaining the entire time of the amount of boxes and how heavy things were… I ended up working as well to help them out. I was then cornered to give a high asking tip. I was never given a delivery day and the Navistar company didn’t provide me any update at all as to delivery day, I was then contacted by the carrier who picked up the move and told it was going to be delivered, when it arrived I have at least 4 to 5 boxes missing, I was mistakenly delivered three boxes from a prior move they had, I also had many broken items as result of poor handling. Overall it was a horrible experience, poor customer service, ended up being overcharged, lies and promises that were never met. Please dont do business with this company !!!

4. J

   Jerry P.

   Source: MoveAdvisor · Tucson, AZ to El Paso, TX

   27 Oct 20222-bedroomPaid $8,300

   Awful Company

   This is a very dishonest moving broker although the salesman never let's on that they are a broker. I was passed off to USA logistics for the actual move. Between damaged furniture and missing items my claim should have have exceeded $1200 am being offered $24.00. Use this company at your risk.

5. D

   Dustin V.

   Source: MoveAdvisor · Pittsburgh, PA to Raleigh, NC

   26 Oct 20221-bedroomPaid $1,700

   Don’t use

   Don’t get confused this is a broker not a moving company! They scheduled my move with a company that had no contact info, Then the moving company never showed up and when I called to get more info the customer service “supervisor” said they can’t do anything about it and refused to refund my money. This is a scam company

6. T

   Tim M.

   Source: MoveAdvisor · Etna, OH to Columbus, MS

   25 Oct 20224-bedroomPaid $16,500

   Do not use

   Kevin and William called me weekly. Promised everything would be taken care if. They would protect our door facings, everything would be packed carefully. Come to find out, they are just a broker. Our moving company actually came from 6 hours away (I know I was charged). When they started actually packing, the mover said it was going to be over 5k more than NaviStar quoted. Obviously I had no choice. We weren’t notified when the delivery would be made and they just showed up. We had contractors trying to finish up so they were all in each other’s way. The 2 guys literally threw boxes and didn’t want to assemble anything until I insisted. Now that we’ve unpacked everything, we are missing several things, yet customer service doesn’t want to stand behind it. My contacts won’t return text messages or phone calls. These guy are a complete scam. Do not use if you want your items undamaged or want things missing.

7. S

   Susan W.

   Source: MoveAdvisor · Fox Lake, IL to Genoa City, WI

   24 Oct 20222-bedroomPaid $2,200

   Scam artists - rip-offs-do no trust this company

   This was a 15 mile move, right over the Illinois border. Original quote for elderly parents was $2200 for 1000 sq ft condo. The price jumped to $9000 day of move. Navistar said "You have 3 options. Pay the new price, or ask the movers how much stuff they will move for the original price, or pick a price and see how much stuff they will move for that much. Movers said they could take one bed and one couch for the original price. Navistar took a deposit of $1000, and said no refunds if you cancel within 72 hours of the move. SCAMMERS! Preying on the elderly. SHAME on companies that do this.

8. R

   Re W.

   Source: MoveAdvisor · Ladson, SC to Statesville, NC

   13 Oct 20223-bedroomPaid $4,169

   Even minimal communication would improve things

   The sales team was quick and effective. That's where the good part ends. Today is my 2nd no call, no show from them. I was polite and understanding the first time ' we all run into issues sometimes. But 2 days in a row? No call either time to update or inform. There is no learning going on. Unless you have loads of flexibility and are in no hurry, skip these guys and go with a more recognized name.

9. R

   Robin S.

   Source: MoveAdvisor · Chapel Hill, NC

   12 Oct 20222-bedroomPaid $5,140

   Excessive charges by the movers

   The estimate was way off and was given a lame answer that my things were probably just bulkier in size and there is nothing that can be done. This is a lie my things are on the small side and I reduced inventory from the original estimate. Either some screwed up or there is no integrity here. Now I am being told I owe twice as much as the original estimate for less stuff. Total rip off

10. J

    Jacqueline D.

    Source: MoveAdvisor · Myrtle Beach, SC to Lake Alfred, FL

    11 Oct 20222-bedroomPaid $7,090

    Move from Myrtle Beach SC to Lake Alfred FL.

    They're a bait and switch company and I would not recommend them to anyone. THey started at $2900 and ended at $7,090 for 2 bedroom apt