Orange Van Lines, LLC

Reviews

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1. D

   Donna S.

   Source: MoveAdvisor

   1 Aug 2015Paid $14,240

   Very Happy customer.

   Matthew from Orange offered us a great full trailer move from Malibu, CA to Dallas, TX. This was exactly what we were looking for as we want a drict trailer to pickup our items and deliver them with a few days in TX. their packing was done perfectly and protected our items was arrived with no damage, we didn't have to lift a finger anf everything was taken care of for us. We are very happy with Orange.

2. J

   Jim R.

   Source: MoveAdvisor

   29 Apr 2015Paid $3,580

   They worked great.

   First off, I would like to thank Ben for being patient and consistent with me. Being a single father of two is really takes a all of my free time, I worked around my schedule to make sure my move was ready to go. on the pickup day the driver Eddy notified me that he is running about an hour late, which is understandable as it had been driving in LA traffic. Eddy was great and the movers were careful but fast and the boys loved them and try to help them packing, the delivery was a day after and all items arrived without any damage, it was a really great move.

3. J

   John L.

   Source: MoveAdvisor

   12 Mar 2015Paid $6,960

   Pleased service.

   My wife and I just completed a move to Seattle. We were very pleased with the services provided by Orange Van Lines. We are writing this specifically because of our own initial trepidation toward hiring the company based on reviews that were a factor, but they also had good references and other positive reviews. It makes the whole process more difficult and confusing. Initially our in-home estimator Matthew presented the company to us built a proposal based on the items we were moving, a binding quote. This was very detail specific as we had a ton of outdoor stuff and a separate pick up from storage, in short he was very professional, part of the reason we hired Orange. The move day came, Miguel and his crew were tremendous, dressed in Orange as advertised and experts at wrapping our stuff, this was obvious. There was a $475.00 increase in the cost of the move resulting from exercise equipment and some garden tools that we added on after the quote, so we were ok with that. The next phase was a bit worrisome because of all the negative reviews about almost every company on the market including Orange. We received delivery 18 days after our load date…7 days after our requested date. This was within the agreed timeline, even though we wanted it closer to our “1st available delivery date” as it states in the fine print. Everything arrived safe and sound as they said so we would be happy to recommend this company to any prospective client.

4. C

   Chris C.

   Source: MoveAdvisor

   10 Mar 2015Paid $1,280

   Pleasant experience.

   We got such a cheap quote from Orange Van Lines which was way below our budget! we decided to go with Orange Van Lines for our move to TX last summer. We had a good experience with them from the beginning to the end. Sarah was helpfull on the phone the movers came on time, the quote didn't change and we received amazing service throughout the whole thing. Im highly recommended Orange van lines.

5. J

   Jamie S.

   Source: MoveAdvisor · McKinney, TX to Lake in the Hills, IL

   17 Oct 20234-bedroomPaid $9,750

   Fraud and changed review, fraud reviews, claims depar in with Orange

   Fraudulent advertising that they are competent. Orange Van lines originally quoted 2200 cubic Ft, over the phone tome for a Intrastate move from TX to IL and I knew there would be some leeway based on a phone conversation but 1000 SQ cubic Ft The truck arrives at new place and I ask to see the cubic feet markings on the ceiling, he said no problem and it said 2400 Cubic Ft, I called Customer service and “Katia” said I did not know what I was talking about and pay up or they would not give me my things. . When the movers were unloading the truck, I was called to see multiple times, which meant something was either broken or damaged. Four major items were destroyed, MY Thomasville dining room was completely ruined, they shattered the cabinet mirror when they broke through the back, they completely tore the side off the SIDE of the base, tore a leg off a chair (I mean ripped the wood), not just at the screws, the glass shelves broken and all the hardware missing and the table leaves. They must have used My new Samsung black French door refrigerator as a hockey puck as it is so scratched up, from top to bottom and two corners completely dented in, that it is unusable. My bedroom set had smashed corners, and wood details missing. My final cost went from $6,135.96 to $9,740.00 and upon delivery balance of $3650.80 in CASH to release my things. Total Damages approx. $16,000 to $19,000. Service cost: $9740 Read more at: https://www.mymovingreviews.com/movers/orange-van-lines-llc-4435#52922

6. J

   Jaimie R.

   Source: MoveAdvisor

   7 Jan 2017Paid $7,000

   Beyond Disappointed.

   Below is an email I sent Matthew from Orange Van Lines, after finally getting a hold of him. He told me to put everything in an email and he would speak to his bosses. I never heard back from him, as I was told he was put on medical leave. I then called numerous times and sent this email to others and NEVER heard back from anyone- it's been 1.5 years now. We decided to go with your company because of how personal you were, informative, upfront, the training the movers receive, and because we "weren't going to be another number but a name." You gave us your email and phone number and let us know that we could contact you at any time. We told you that we were wanting our stuff in Seattle at the beginning of March (3rd-5th). You told us that there were already a few shipments in the warehouse and that the truck would be going out at the end of February or the first 2 days in March at the latest. We asked you to be honest and you explained that there is always a window of time but they would be able to get it there maybe a few days later than expected if some unforeseen circumstance were to happen. We were satisfied with that and decided to go with your company and have it all packed up on February 26th. The movers seemed to be doing a good job, but come to realize once we received our stuff they got lazy towards the end of the packing (I will explain later). The guy in charge of the move told us our stuff wouldn't even be put in the warehouse but right in the truck and we would receive it in 7-10 days. So, the following Thursday to Sunday. We were estimated by you for it to be there either Wednesday or Thursday but we understood they had to give themselves a few days just in case something happened. All was packed up and we were road tripping up the coast. My husband emailed and called you with no response until a couple days later. So we called customer service on Monday, March 1st, only to find out that the truck was not going to packed up until March 5th and leaving on March 6th (around the time we expected to receive the shipment). We were both quite upset as it wasn't because of a flat tire or anything but because it was still sitting in the warehouse. The customer service agent told my husband there was nothing we could do. I called back to talk to her myself and she said with a unpleasant tone "as I told your husband, there is nothing that can be done." I asked to speak to a supervisor but she said she was busy and she would have to call me back. I did not receive a phone call until the next morning, and she too was not very helpful or even sympathetic to the frustrations of living out of hotel with a newborn. She said I shouldn't be upset because they were within their window. I told them that our stuff was packed up on February 26th and it not even being loaded on the truck for another week was not what we were told. We felt like we were OVER PROMISED AND UNDER DELIVERED. I told her that I was contacting her to try to get this issued solved before posting a review. She was no help. I then tried calling you, Matthew, again. I got a hold of you when we finally received the shipment on Thursday, March 12th. I was back in California but husband was there as they could not fit the truck on the street which you said we shouldn't be concerned with. That was an additional $600. The mover, who was contracted out, which you never told us about that did not have any help. His hired people didn't show up and he could NOT find a smaller moving truck so he used his friends to help move our stuff, along with their cars, and we were charged $600 for that- Unacceptable in my opinion. You told me everything I was experiencing was unacceptable and that you would try to get to the bottom of it. You said you would call me back either Friday or Saturday. I never received a phone call. I called you several days later and you let me know that you were win the hospital, which is why you did not call me. You said you would speak to the owner but you asked me to put all of this in writing first. Once we did unpack our stuff, I realized the packing was very inconsistent. For example, most of our lamps were packed very well with bubble wrap, and then there was one lamp that was acrylic that was in a box, unwrapped, with fireplace tools (also unwrapped) which then scrapped each other and my lamp. There was a frame in that same box unwrapped and the corner was ruined. Not one thing in that box was wrapped.. they just threw it in there and taped it up. Also, there was a random wine glass wrapped but at the bottom of a big box underneath 12 plates and a few platters, so of course that was broken. I understand it is the nature of a move that some things will be chipped or broken, as there were other items that were, but the items I listed above were ruined out of laziness. You held your movers and their training in high regard, so seeing this was disappointing. We are unsatisfied and disappointed with the whole experience!

7. J

   Jamie S.

   Source: MoveAdvisor

   25 Nov 2016Paid $9,740

   Fraudulent advertising that they are competent.

   Orange Van lines originally quoted 2200 cubic Ft, over the phone tome for a Intrastate move from TX to IL and I knew there would be some leeway based on a phone conversation but 1000 SQ cubic Ft The truck arrives at new place and I ask to see the cubic feet markings on the ceiling, he said no problem and it said 2400 Cubic Ft, I called Customer service and “Katia” said I did not know what I was talking about and pay up or they would not give me my things. . When the movers were unloading the truck, I was called to see multiple times, which meant something was either broken or damaged. Four major items were destroyed, MY Thomasville dining room was completely ruined, they shattered the cabinet mirror when they broke through the back, they completely tore the side off the SIDE of the base, tore a leg off a chair (I mean ripped the wood), not just at the screws, the glass shelves broken and all the hardware missing and the table leaves. They must have used My new Samsung black French door refrigerator as a hockey puck as it is so scratched up, from top to bottom and two corners completely dented in, that it is unusable. My bedroom set had smashed corners, and wood details missing. My final cost went from $6,135.96 to $9,740.00 and upon delivery balance of $3650.80 in CASH to release my things. Total Damages approx. $16,000 to $19,000.

8. D

   Douglas W.

   Source: MoveAdvisor

   15 Jun 2016Paid $2,850

   Damaged items and no integrity of moving company.

   My upright studio piano and brand new bedroom furniture, as well as glass dining room table and chairs, were all damaged in my move. Orange Van Lines, LLC contends that they are only liable for up to $96.00 when the final assessment was $1895.00 worth of damages per the .60 per pound that was agreed upon. I also had provided all photographs of items with the before and after affects, as well as complete breakdown of weights etc from the manufacturers for all items claimed. I've gone round and round with this company and it's acting claims liaison only to hear as of today, June 15, 2016, that Orange Van Lines is going out of business, and I remain unable to collect for the total damages that this company's moving representative caused. If in fact, this company continues with its poor quality of services provided, movers beware! You would be better off to sale all of your items and move only those most precious to you with other means of transport than with this company.

9. A

   Amit

   Source: MoveAdvisor

   8 Mar 2016Paid $2,166

   Avoid Them at All Costs - Horrendous, Horrible Company - Worst Ever.

   I do have all issue with this Move - LOSS , DAMAGE, DELAY and WORST Service . I tired to call so many times for getting more updates but no response or follow up call from Company. LOSS: - Adult Bike – Bike is missing in Shipment and Company did acknowledge that on Delivery as well mention in Inventory list as well. No followup or not try to look further . DAMAGE:- There are items damage and Movers did acknowledge that on Delivery as well mention in Inventory list as well. Provided all details and pictures but not getting enough details or understand part of how adjustment happen in the claim. DELAY: - Services are delay especially in pickup and drop off time lines. All email communication is saved for this discussion.Someone Customer service named - Lee mention, let's working out first pickup and then will take care all things. But After pickup they told file a claim for delay and service you got. In Claim response we got nothing. OverCharge: As per given Inventory estimate is given as 560 Cu Ft. Removed Coffee table from initial Inventory and added few small things in Inventory. Which can increased max more 50 Cu ft., but instead of that they increase round figure to 660 Cu Ft. I am fine with that but never get explanation/answer what caused estimated size increased to 100 Cu ft. I already paid all charges based on 660 Cu Ft but I think I got overcharged for same.

10. J

    Jamie S.

    Source: MoveAdvisor

    24 Jan 2016Paid $9,740

    Damages cost more than move! Overcharged Too.

    Orange Van lines originally quoted 2200 cubic Ft, over the phone tome for a Intrastate move from TX to IL and I knew there would be some leeway based on a phone conversation but 1000 SQ cubic Ft!! . I asked the foreman what my cubic ft. was when they were just about done loading the first 24 ft truck 1st truck (A UHAUL by the Way)! A worker told the foreman that there was still more room in it and the foreman said, don’t say to (be quiet) and don’t say anything else about it. The next thing I knew, the first truck was gone and a second plain white 20 foot truck was in the back of my house. I asked the foreman 1st truck go and he said to the warehouse and they definitely needed a second truck. I told him I wanted to see inside the truck when they were done and he said no problem and I also told him I want to see inside the truck when they arrived in IL which he replied fine. When they were done he didn’t allow me to see inside the truck! He gave me paperwork to sign, which said my things were 3200. Final price went from $6,135.96 to$9,740.00. I told him I was going to look inside the moving truck to see Cu Ft markings when they deliver. I called several times and related the scratched and dinged up the walls of the house and they said be sure to note that. I called talked to Nicole to? Delivery and to note prior issues. The truck arrives and I ask to see the cubic feet markings on the ceiling, he said no problem and it said 2400 Cubic Ft, however I still had to pay the balance $3650.80 in CASH to release my things. I called customer Service, Katia who answered asked how I knew my furniture and items/boxes etc. was 2400 cu ft. and I said I was looking inside the truck as we spoke, she said I signed paperwork for 3200 cu ft. So that’s what I had to pay for said the foreman told me it was 3300, she said why did I let them load? What, how was I to know what the cubic ft. would be? She would not listen and talked over me and when I finally said I was going to file a complaint, she said I don’t care if you call Obama! She is the rudest person! She asked why I didn’t say something sooner, I did call and talked to Nicole, and Katia said there was no notes. WHERE ARE THE PHONE RECORDS? I asked to a supervisor and she told me she was it, I asked to speak to someone higher up and she said she was it and hung up on me. When the movers were unloading the truck, I was called to see multiple times, which meant something was either broken or damaged. Four major items were destroyed, MY China Cab was broken in the back and the mirror shattered, a top piece was broken off and one of the legs of a chair was ripped off. My bedroom set has a broken piece and damaged corners and top. My Samsung French door Refrigerator front and sides are so completely scratched (down to bare metal) and the door has a large dent and the top edges are dented that it is unusable. Per Orange Van Lines Website: Orange Van Lines exists to provide excellent service and value to its customers while maintaining our uncompromising principals as we grow. Long Distance: Orange Van Lines understand that special care and attention are required for such a big move, our professional team will ensure the secure, timely delivery of your belongings anywhere in the country. Services include: Storage in transit for interstate customers Our long distance movers are professional, efficient, and attentive. We take the extra care needed to ensure a safe long-distance journey for your valued possessions. How we operate: Deliver “Wow” Service with Proactive Customer Service. Conduct Our Business With The Highest Moral And Ethical Standards. Strive For Operational Excellence. Be Transparent In Everything We Do. Per Orange Van Lines ABOUT US: Provide impeccable service and maintain an unwavering commitment to honest pricing. Customer service department, operations staff and expert moving crews work closely together to provide a seamless service. We communicate to our customers with a frequency & honesty which most of our competitor’s do not understand. We are sensitive to special requests, scheduling needs and circumstances that make all the difference between a miserable moving experience and a pleasant one. This is the Orange commitment to each and every customer. Deliver the least stressful relocation experience possible. So If the above statements are accurate, then Orange Vanlines has overcharged, been unethical, incompetent and negligent and utilized unprofessional movers that were inefficient, inexperienced and oblivious to the above statements made by the company and their mission statement. My final cost from $6,135.96 to $9,740.00 and upon delivery balance of $3650.80 in CASH to release my things. Total Damages approx. $8,000 to $12,000.