Orange Van Lines, LLC

Reviews

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1. K

   Kent J.

   Source: MoveAdvisor

   12 Nov 2015Paid $1,500

   Worst Company Ever.

   AVOID THEM AT ALL COSTS - HORRENDOUS, HORRIBLE COMPANY - WORST EVER If I could give them a zero I would. I saw warnings like mine on Yelp but I ignored them because of the low price - never again. They lost five items - some were big and very hard to miss or lose - all total valued at over $2000 - a musical instrument/expensive clothes/collectible books and more - and they even gave me some items that were not even mine - and never picked them up for the poor people that they actually belonged to - really? I called them and sent them many emails for a month with detailed information about this bungled move - they never called back, never explained, never traced anything as far as I know and never apologized. The drivers knew nothing and were of no help whatsoever finding anything. No one would take responsibility. They have the worst customer service ever. EVER.EVER. EVER. Many crazy and horrible things to keep in mind about this horrendous company: 1) They will book a moving date for you - even if you don't have one yet - and then charge you a re-booking fee when you call with a real date. They did this with me. 2) They may use subcontractors with rented trucks for many parts of your move - these movers are not all trained or very competent - as far as I know they all were all subcontractors for my move. 3) They just don't give a ShXX about their customers AVOID THEM AT ALL COSTS - I AM NOT THROUGH FLAMING THEM - THEY DESERVE MUCH WORSE AND SHOULD BE SHUT DOWN - I WILL BE SEEKING LEGAL ACTION -.

2. K

   Kent J.

   Source: MoveAdvisor

   12 Nov 2015Paid $1,500

   Worst Company Ever.

   AVOID THEM AT ALL COSTS If I could give them a zero I would. I saw warnings like mine on Yelp but I ignored them because of the low price - never again. They lost five items - some were big and very hard to miss or lose - all total valued at over $2000 - a musical instrument/expensive clothes/collectible books and more - and they even gave me some items that were not even mine - and never picked them up for the poor people that they actually belonged to - really? Many crazy and horrible things to keep in mind about this horrendous company: 1) They will book a moving date for you - even if you don't have one yet - and then charge you a re-booking fee - they did this with me 2) They may use subcontractors with rented trucks for many parts of your move - these movers are not all trained or very competent - as far as I know they all were all subcontractors for my move. 3) They just don't give a ShXX about their customers AVOID THEM AT ALL COSTS - I AM NOT THROUGH FLAMING THEM - THEY DESERVE MUCH WORSE AND SHOULD BE SHUT DOWN - I WILL BE SEEKING LEGAL ACTION.

3. R

   Roseanne

   Source: MoveAdvisor

   23 Sep 2015Paid $2,500

   Do Not Use This Company.

   NEVER use this company. They are a total scam. It's been 2 months and we STILL have not received our California King size mattress that they conveniently "forgot" to deliver. Every time we call their customer service department nobody knows what the hell is going on. Don't even bother leaving a message since nobody EVER returns phone calls. We were better off getting a person with severe mental disabilities with a pickup truck to move our stuff. .

4. R

   Roy G.

   Source: MoveAdvisor

   28 Aug 2015Paid $2,560

   Bad service damaged property from rough handlin.

   Property damaged, box's crushe'd and broken. Claims people have not responded after 3 phone calls. Web site did not work.  Movers threw packing material along side of house and left it. when I call l am transferred then told to leave a message   no calls back.  Boo case broke, leg broke off storage cabinet, hole in back of enterment center  .

5. M

   Michael M.

   Source: MoveAdvisor

   26 Aug 2015Paid $3,550

   Never use them again.

   My nightmare started when they cam to pickup my  furniture. I had a quote from 2 months earlier where I went over what items I had including hard plastic containers for shipping items instead of using cardboard. My quote was for $2200 which I paid 10% when I booked. The packers came in, this was only the best part of the ordeal. Professional in packing. Now the fun starts. The supervisor now needs the remaining half of total bill. Now the bill goes from $2200 to over $3500. This is given to me when everything is packed up and being loaded on the truck. I am told because of the number of packages that I have to ship. How can this be just having someone come in and look at what I have to ship. I paid this but now the next situation. When the truck arrives at my new residence the first thing I am informed by the driver that large screen TV was not loaded on the truck, it was missed. This was in the original box which is very big. From there when he opened up the truck to unload there was all my stuff just piled up. The plastic containers that I filled myself I had marked on them what room and/or if they were heavy. This was a waste of my time since these plastice containers where just loaded on the truck haphazardly. Heavy on light and where ever there was a spot. There were a number items inside that were broken but to minor. The one piece that was wrapped by the mover was a hand made bench that I paid quite a sum for and I noticed before it was unwrapped that one leg was broken. This was totally unacceptable. Never received a call about this as I was instructed I would. Side note, the driver stated that the TV was not loaded by the him but by the warehouse of where my goods were stored until they got a truck heading to NC, The mover claimed that it was missed by the driver, since he was the one that loads the truck up. So who is the blame? Getting my TV to me was a trip in total frustration. Jenn, the one person I ended talking to regarding the delivery of my TV was the most unprofessional person I have ever encountered. She would not ship out my TV via expedited means since they do not approve of that. I would have to wait until the next truck heading towards NC. And I would not when that would be until the end of the week and this was on Monday we had this discussion. There was no guarantee that it would be shipped then. The finally one comment from this person that really got me irate was when she asked when did I get my household items, I informed her it was on Sunday, this was Tuesday and her quote was, " you have been out of your TV for 2 days. What is gods name does that mean. I informed her that I paid over $3500 to have all my goods delivered at the same time not at their whim. Finally a gentleman by the name of NIR finally got the TV shipped out by FEDEX a week later I received it. If it wasn't for him who knows how I would of gotten it. In closing I had to have the final 50% balance given to the truck driver before he opend the doors to his truck and only in form of US postal money orders.

6. T

   Thom C.

   Source: MoveAdvisor

   17 Aug 2015Paid $4,200

   Worse moving experience ever!

   NO! Absolutely not! The parent company is Frontier Van Lines out of Houston TX. These people are ripoff artists. As I reported and filed a complaint to the US DOT FMSCA.gov, BBB, Oregon, California and Texas Justice Department, as well as movers.com and ripoff report, this company quotes you one thing on paper but the actual bill is 40 - 50% higher! Plus they do not communicate, I had to call them. They handled our fragile goods so poorly that about half of our kitchen and hutch items were shattered or broken, many of them one-of-a-kind antiques. Never seen anything like it. To top it all off, they estimated delivery of our household goods from pickup to be 1 - 10 days. In fact it took them 22 days! We found out that when they left our house with our items with a full truck, instead of going north to our destination, they went south to Compton CA and stored our goods! It was closer to just continue going to our destination! Where is the sense in that??! Like I said I had to call them almost every day for updates and mostly I received, "Our dispatcher handles those requests and there is no status at this time." When they finally showed up it was in a Penske Truck rental with "Orange Van Lines" taped to the side of the door and our expensive box springs were strapped to the back of the van!! I am almost certain the only people giving them favorable reviews are employees of the company and/or their friends or paid to do so. AVOID Orange Van Lines and Frontier Van Lines at all costs!

7. A

   Ally

   Source: MoveAdvisor

   10 Jul 2015Paid $2,050

   DO. Not. Use. This. Company.

   They nickel and dimed me at every turn such that my final cost was twice that originally quoted. My items were supposed to be delivered in less than 7 days (already a lot of time!) and they them informed me it would take 21. Customer service is impossible to get ahold of and they are rude and unhelpful. Save yourself the heartache and headache. Do not use. Moved late June; still have not received my stuff and have been sleeping on the floor for 2 weeks.

8. E

   Emma B.

   Source: MoveAdvisor

   4 Jul 2015Paid $5,800

   Moving nightmares.

   My name is Emma and my moving experience was a total nightmare.  I moved from Fresno, California to Eugene, Oregon.  The company promised me that the movers would be at my house on June 23, 2015.  I never received a call, never received an email, didn't receive any form or communication from the movers.  Once I called and requested a time frame, the drivers called and told me they were scheduled for the 24th.  The called and first t was "we will be there at 10:00, then it was traffic problems so we will be there at 3:00, then to we will be there at 5:00.  Once they arrived, they showed up in a 26 foot Rental truck from Ryder.  They shoved a three bedroom, 2 bath house into a 26 foot rental,  The estimate was originally $4400, but of course, the didn't take into consideration the boxes.  HELLO, everyone has boxes. The kitchen alone had 10-15 boxes.  So all the while, they are cramming all my furniture into this rental truck.  The price went up to a standard flat rate of $6000.  The movers used tape, tape and more tape on everything but the kitchen sink.  Supposedly their packaging techniques was going to protect my personal belongings.  Yeah RIGHT.  So it is now at midnight on the 24th, they leave and are driving back to LA.  Now I was in Fresno moving to Oregon.  LA is the opposite direction.  I asked the movers why are you going back to LA from Fresno.  They said they couldn't move me until Friday, so they were going back.  It is now Friday, June 26, 2015 and I am in my new apartment without furniture.  I have my husband 70 years old, my mother 82 years old and myself in an apartment with no furniture.  I called customer service and was told the movers would not deliver until Saturday, June 27, 2015.  I was in contact with the driver who kept on telling me that the truck was having mechanical problems and that it needed to be fixed.  So Saturday, mechanical problems, Sunday mechanical problems, Monday mechanical problems, Tuesday mechanical problems.. so FINALLY on Tuesday, June 30, 2015 the movers first said it would be dropped off at 10:00, then at 3:00, then at 5:00.  They show up in a 62 foot semi truck, my stuff has now been JAMMED INTO THE MIDDLE of who knows what and I don't even know who's property it was, this was not the rental truck my furniture started in, and two guys jump out of the semi.  The drivers takes one look at the upstairs and want to charge an extra $63 for the extra steps.  The driver hired local movers to help unpack the truck, and the next nightmare continued.  All the boxes were moved upstairs.. when I clearly stated that I wanted certain boxes in the garage, right by the truck.  3 hours later, while trying to set up my furniture, I found a broken curio cabinet, damaged kitchen table, damaged dresser, trundel bed without hardware (and the excuse was we didn't take it down so we cannot help you), missing ladder, broken desk, damaged washing machines, damaged dryer, damaged microwave.  My bike was damaged as well, and parts to my husband's bike were missing.  I have since emailed Austin, my sales rep, and guess what.. NO RESPONSE! Imagine that.  I WILL NOT RECOMMEND THIS COMPANY TO ANY OF MY FRIENDS WHO ARE MOVING WITHIN THE NEXT YEAR. Oh and my check of $3361.51 for the deposit was never turned into the office so I was told I could not receive my furniture until I went to the bank and sent them a cashier's check because my check could not clear in time.  I gave the driver my check on Wednesday, so by Tuesday of the following week I had to come up with the whole amount before my delivery.  UNFREAKING AMAZING    .

9. P

   Pouria P.

   Source: MoveAdvisor

   18 Jun 2015Paid $960

   Move from California to TX.

   Truly a nightmare of a moving experience.  I moved from California to Dallas.  The company promised to deliver my stuff within 12 days.  It has been 20 days now and my stuff has not been delivered.  I have heard excuses from the truck broke down to the driver can't be reached.  I have called everyday and everyday I have been promised that someone will call me and no one ever calls back.  I finally received a call from the driver who I told this has been the worst experience and his response was, "well then go to hell, I am not going to deliver your stuff" and hung up the phone on me.  I only wish I would have seen the reviews prior to making my order.  I am in the process of filing a police report because they have taken my money and have my stuff and refuse to deliver it.  I never write reviews, I am only doing this to prevent anyone to go through what I have gone through the past 3 weeks.

10. R

    Rod W.

    Source: MoveAdvisor

    31 Mar 2015Paid $4,700

    Moving.

    My quote on the original contract was 3300.00 and when they arrived to load it, the cost jumped up 1300.00.  A lot of my stuff was loaded in a rental trailer that I had to rent.  They told me they would pick up my stuff in a 53' trailer but arrived in an Enterprise Rental truck all of 23'.  They further told me they would deliver the furniture on Sunday March 29, 2015, but never showed up.  I received a call from a Nick in Dallas and he said they would deliver Monday March 30, 2015 between 10 and 12 and further stated I had to have postal money orders for the balance.  The contract stated 10% booking which I paid, 60% check on pick up, which I paid and 30% CASH on delivery.  But Nick said no I had to have postal money orders not Bank cashier checks and it would cost me an  150.00.  When they arrived an hour late at the drop off, they wanted their monies and for me to sign for my goods and would not let me look in the truck until they had their monies.  I had to call the police because they would not let me see my stuff and were trying to leave with the monies and my stuff.  After the police arrived everything was ok but a lot of my stuff was damaged and now I am trying to file a claim, but you can never get anyone to answer the phone.  I WILL NEVER USE THIS MOVING COMPANY - ORANGE VAN LINES AND ALLWAYS MOVERS AGAIN.  This was the worst 4 days of my move.  I wished I had read all the reviews prior to this booking.