Pacific Coast Moving

Reviews

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1. A

   Andrew R.

   Source: MoveAdvisor · Corona, CA to Eureka Springs, AR

   27 Apr 20224+ bedroomPaid $9,300

   POOR

   HORRIBLE ABSOLUTELY HORRIBLE CUSTOMER SERVICE NEEDS LESSONS ON HOW TO TALK TO PEOPLE AND NEED LESSONS ON HOW TO TELL THE TRUTH ALLS THEY CARED ABOUT WAS THE MONEY THE WHOLE CAST OF CHARACTERS WAS UNPROFESSIONAL CHANGED PRICING WHEN THE TRUCK WAS HALF FULL DELIVERY WAS DELAYED AND DELAYED AND JAMES HORKEY NEEDS A LESSON ON HOW TO TALK TO CUSTOMERS BECAUSE HE HAS ZERO CLASS OTHER THAN THAT ALL GOOD - NOT

2. L

   Louie D.

   Source: MoveAdvisor · Fullerton, CA to Pittsburgh, PA

   13 Jul 20214+ bedroomPaid $20,000

   LIARS, FRAUD, SCAM

   Fullerton to Pittsburgh - Do not believe any positive post you read about this moving company. Pacific Coast Moving, or Pacific Coast Relocation, or any other fake iteration had it's DOT License suspended in February 2020, but were still operating as a mover. The company lost or stole 1/3 of my items and then damaged 90% of what actually got delivered. I sincerely mean, glass shattered, metal bent, and hard plastic containers crushed. Whitney Whitaker in customer service is a liar as is Tim Lee in Sales and James Horky Operations. They knew the company wasn't licensed nor was insured. Yup, they had no insurance to support the claim I submitted; therefore, and I'll state it again, "Fraud".

3. D

   Danielle M.

   Source: MoveAdvisor · Phoenix, AZ to Indianapolis, IN

   1 Jun 20211-bedroomPaid $2,300

   Moved from Arizona to Indiana

   I booked a move with this company April 2020 and my items, well some of them were delivered the weekend before Mother’s Day 2020. I was quoted $1500 for the move and ended up paying $2300 for my items to be delivered to a parking lot because the company wanted to charge about another $500 for movers to take my items from the truck into my apartment. Most of my claim was denied and the company only agreed to pay me $69 for the missing items and denied damage. I have yet to receive any form of payment and no response from the letter that they demanded be notarized and returned. BE WARNED! STAY AWAY!

4. M

   Morgan G.

   Source: MoveAdvisor · Los Angeles, CA to Great Falls, MT

   3 Apr 20213-bedroomPaid $6,000

   Seeking Plaintifs for Class Action Lawsuit

   Hello, my name is Vanessa O'Meara. I recently moved from Los Angeles, CA to Great Falls, MT to be with my son in the military. Since this is my first move out of state, I thought I did my due diligence in choosing a professional and dependable moving company. Decided on Pac Coast Movers with an outcome that could not be foreseen by the most horrible of people. This company stole, damaged and lost my property that held significant emotional and financial value to me and my family. I will be filing a class action lawsuit against them and if you are looking to seek compensation and justice for yourself as well as others who have been victimized by these people and their company please feel free to contact me at (909)519-9137 or contact my assistant Morgan Goffigan (909)544-9968 If you feel more comfortable reaching out via email please email me at vanessa.o'meara@mt.gov or my assistant at morgangoffigan@gmail.com

5. D

   Debra T.

   Source: MoveAdvisor · Moorpark, CA to Bonita Springs, FL

   17 Mar 20214-bedroomPaid $12,000

   When will they refund me for their con job?

   Thieves, Liars, Con artists and every other derogatory word you can think of to explain these two people, Jim and Whitney, who run this company, which I don't think even exists any more. They hire a contractor to pack up your house then they drop the ball. They jam packed our goods in undisclosed storage units and never set a delivery date. We had to file a police report, consult an attorney and track down our own goods. We hired a new mover and delivered our goods without their assistance. From the other reviews, we got lucky and only lost $12,000 instead of all our stuff. If they had ever delivered our goods, they would have been months late and either broken or stolen as they don't have their own trucks, but they hire unexperienced truckers who happen to be going your way. They unwrap all your stuff, rifle through it, steal what they want and deliver the rest broken. They have no insurance and their place of business doesn't even exist. Don't get lured in. Also, watch for a name change. They do that often.

6. P

   Patricia M.

   Source: MoveAdvisor · Los Angeles, CA to Chicago, IL

   18 Feb 20212-bedroomPaid $9,000

   Thieves not movers!!!

   I would give them no stars if possible I was moved last March still waiting for one more large box that they either stole or gave to the wrong person. They damaged over $5,000 of my items and what they didn't damage they stole! They refuse to answer your emails they claim they are still looking for my box ....LIES LIES LIES....Worse moving company I have ever used from the Sales rep to the last mover who didnt put together any of my items as promised.

7. J

   Jordan S.

   Source: MoveAdvisor · Travis AFB, CA to Wichita, KS

   9 Feb 20213-bedroomPaid $5,500

   Horrible

   Over $6000 in damages and lost items. They offered us $390. They will avoid responding to you for weeks. We paid for white glove service and only 1 mover came to our house so I had to help until 01:00 AM. Sam Calixte is a horrible manager in the Bay Area, RUN! Jim Horky will seem great at first and then blow you off if you sign a deal. They didn’t perform an inventory at time of pickup and attempted to charge me 17k for the move that was quoted at 5.5k citing that we had way more stuff than they estimated. The weight was 2000 pounds LESS than the estimate. They are a shameful company, do not trust Whitney Whitaker as she will not respond to you because she doesn’t know anything about her job. RUN!!!! F rating by the BBB! Do not trust their website reviews as they delete all the bad ones. This business needs to be shut down.

8. M

   Mark C.

   Source: MoveAdvisor · Dublin, CA to Nampa, ID

   26 Jan 20213-bedroomPaid $5,000

   Choose anyone else for your move

   Moved from Northern California to Idaho. Choosing this company was the biggest mistake we have ever made. They tried real hard to charge us more than the contracted amount for much fewer items when the truck showed up. But I did not allow that. 4 people loaded and did not have any blankets, tape, straps or anything. They came in a rental box truck that they just stacked and packed in. I knew it was going to Sacramento and unloaded and stored for a couple of weeks. They promised they would rewrap all of our items once they unloaded in Sac. They did not. Once we were settled in Idaho, we kept contacting them to see where the truck was. They were soooo rude and either referred us to an office that never responded or completely ignored us. Throughout the process James and Whitney (they use different names) were so obnoxiously rude. We were just waiting to see what we will get when the truck does eventually show up! We were right to be concerned, however, it was MUCH worse than we ever could have imagined. Literally, every single item we moved had some sort of damage. Every piece of furniture was ruined, except the sofa that was in the original box brand new. The tables, dressers, beds, etc. were all smashed. Completely ruined. Every box was completely squished. Aluminum ladders were completely bent. Steel outdoor grills and furniture were smashed and bent up. They had to load everything with a forklift just squishing it to the back of the truck. The single young kid showed up in this rented moving truck with our ruined stuff. We had to unload everything ourselves. Every single item. This kid was just hired a week earlier to make this trip to Idaho with 4 different moves. He told us everything was damaged that was on the truck and the other 3 people were just as unhappy. We took pictures and made detailed notes of everything. We followed the instructions in the contract to the letter to send in the claim to get back the $.60 per pound allowed. We were asking for $500 in damages for our $5000 in real damages that we had to spend in replacements. The claims email did not work and was returned numerous times so I used their info email and it went through. I sent it a few times outlining every times, the weight and amount of claims. I followed up but never received a response. I waited 2 weeks and then sent the full hard copy to the LA address listed in the contract. I waited. Never heard back. After about 2 months, I disputed with the credit card company. Suddenly, we were contact by Whitney. She asked is everything was ok with the move. Hah! What a laugh. After numerous back and forth emails, she did admit that they received my email claim back 2 months earlier. But she claimed it was not on the correct form. I explained that the procedure to file a claim was on the contract and I followed it to the letter. She said we needed to use their specific 5 page form. I completed it, but made sure she understood that this claim was made 2 months earlier. She said that they had 90 days to review and decide from the date they receive this new form. Again, part of their scam. Anything to push it out as far as possible. After more research, I understood everything more. This group (James, Whitney and others) are part of the group that opens scam moving companies and then is shut down or they just go out of business and then they do not pay claims. They are also part of other student loan businesses operating questionably at the least. So, I knew why they were putting us off as they probably would not be in business for long. Just read the reviews of their company. Why would ANYONE on earth use this company? We did get the credit from the credit card company for the $500. And in one final humorous note, we finally received a letter on our claim in late January 2021 declining our claim. Hah! That was not a surprise. I warn you, do not use this company. If no one hires this company, they will go out of business and not do any more damage to anyone. By the way, the US DOT shows they have an Out-of-Service order for this company. It doesn't seem that they can even operate legally. Not sure how they are continuing.

9. S

   Sheri F.

   Source: MoveAdvisor · Dublin, CA to Boise, ID

   25 Jan 20212-bedroomPaid $8,100

   Worst Moving Company ever

   Several lost/missing items, took 3 deliveries and 3 months to deliver the majority of items. Terrible customer service and jacked up the price that was quoted.

10. K

    Kerri G.

    Source: MoveAdvisor · Browns Valley, CA to Waco, TX

    15 Jan 20213-bedroomPaid $12,975

    The Worst Move

    Please don't use this company. They will quote you a very low price and then hike it up in order to retrieve your goods. My mother paid more than 5 times what was originally told to her on their "guaranteed estimate". Many items lost or stolen - computer, 2 vacuum cleaners, queen headboard, etc. We have 90 photos of damage to her household goods. They have offered nothing so far in response to our complaint.