PeaPack Moving and Storage

Reviews

Dated rows only. Movers cannot pay to add, alter, or remove a review here. Licensed rows carry a small source label. Reader reviews are read by a person before they go live. How we handle reviews.

1. L

   Laurie T.

   Source: MoveAdvisor · Garner, NC to Groveland, FL

   11 Oct 20192-bedroomPaid $4,200

   Interstate Move from NC to FL.

   I am writing to commend the “Gabi Crew” for the handling of our move from NC to FL without any issues. The crew was amazing and made sure that all of our items were packed well and safely stored and secure in the truck. Since this was not a direct move, our belongings had to be stored for a week before they could be delivered to our new home. We can say that the crew never disappointed us. Not only were they “on time” for the scheduled delivery date, but the crew extended themselves in a professional and friendly manner for the pick up and delivery. From our experience, we know that this crew will do the same for anyone who has an upcoming move. Thank you “Gabi Crew” for taking such great care of us! You have our vote of confidence!

   Response from PeaPack Moving and Storage

   Thank you very much!

2. M

   Morgan G.

   Source: MoveAdvisor · Summerville, SC to Wichita, KS

   1 Oct 20192-bedroomPaid $3,812

   South Carolina to Kansas.

   My husband and I have moved entirely too many times in the past due to job relocation. EVERY time we have done it alone with just the help of a few friends. We put our trust into PeaPack and let them guide us in the right direction! We are extremely thankful for the easy process and the ease of mind knowing that it would all be taken care of for us. We were nervous the night before and called the after hours line, Chloe answered during her personal time with her family & assured us everything would go as planned, which it did. Would HIGHLY recommend them and plan to ONLY use them in the future!!

   Response from PeaPack Moving and Storage

   We want to thank you for taking the time to leave us a positive review it means the world!!

3. B

   Beth C.

   Source: MoveAdvisor

   31 Jul 20193-bedroomPaid $4,900

   Move from Tempe AZ to Little River SC.

   Husband got a new job in SC and Peapack Moving did such an incredible job helping us move. 10/10 would recommend!!

   Response from PeaPack Moving and Storage

   We want to thank you for taking the time to leave us a positive review it means the world!!

4. A

   Anika S.

   Source: MoveAdvisor · Rohnert Park, CA to Athens, GA

   4 Dec 2019StudioPaid $3,000

   Moving yurt from California to Georgia.

   I had a decent experience with Peapack moving and storage first having to move across country is going to be stressful, but the process went pretty smoothly with just a few bumps in the road. The tricky part was getting the pricing correct since it was not a typical move as I was shipping a structure called a yurt. Peapack did a good job of working with me to try and estimate the price and Chloe was very well connected with movers to give me lots of options. Tina was also nice and helpful along the way. It was hard because there are different companies they contract with so be prepared for a possible difference in price when they arrive so be a specific as possible on what is being moved. The actual person who drove my stuff across country was excellent, it arrived in good condition and in a reasonable amount of time and I was very thankful for that! I would say it helps to be educated about the process, most of the time it goes like this, Peapack will give you an estimate and find and carrier which will come and pick it up in a smaller 20ft truck then taken back for storage till another bigger truck will be able to take it to the final destination. They mark your stuff with tags and it is separated by color then when it arrives they should unload it. This process is costs signifigantly less than some of the bigger companies , but its getting handled more so there is more of a chance for some damages if you want to save money then go this route! A few of my things were a little bumped up but nothing major and I was happy to not pay thousands more to ship the yurt with the more expensive companies.

   Response from PeaPack Moving and Storage

   We want to thank you for taking the time to leave us a great review, it's so hard to get people to leave us good reviews these days. We are glad that we were able to assist you with your moving needs please let us know if we can be more helpful in the future. Thank You!!

5. D

   Danae W.

   Source: MoveAdvisor · Marietta, GA

   21 Sep 2019Partial movePaid $3,000

   Moving.

   PeaPack never gives u a correct quote and I ended up saying $1000.00 more than they estimated. When my furniture arrived the driver was rude and nasty and put my bed, entertainment center and washer/dryer in backwards and got nasty when I asked them to put things together correctly. The driver left before all furniture was put together and the local helper he hired stayed to help put everything together without being paid. The helper did 85%of the work himself. PeaPack was nice when I called them but no one from Trans Van Lines they hired to transport my furniture ever called me back. Do NOT hire this company unless they decide to use more professional van lines to carry for them.

   Response from PeaPack Moving and Storage

   We apologize for any inconvenience you have experienced through the process. It is never our intention to leave any customer dissatisfied, and rectifying the complaint is always a very high priority. Please give us a call we are under new Management and would love to speak with you to see if we can come to a agreement to make sure you are happy. Thank you.

6. M

   Mary F.

   Source: MoveAdvisor · Marion, IN to Brooksville, FL

   27 Nov 20222-bedroomPaid $9,000

   Avoid at all costs

   This was the worst experience you can possibly imagine! We moved from Indiana to Florida. None of the promises they gave us were true. It started at a cost of $3000 and we ended up paying $9000. They divided our shipmentand would not give us our shipment unless we paid the rest for the next part. They did offer us $2000 back if we would promise not to write anything bad and sign papers to that effect. They destroyed or broke 40 items and we did not get a dime back. They said a truck was going down empty so they could take things right away which was also untrue. It took a month to get our things and when they came they arrived in a U-Haul and we had to find people to help the driver load our household items. I could write a book on how horrible this was. We honestly should have sued for PTSD it was that bad. We moved from Korea to the states and had one thing broken and it was a much better experience all around than simply moving from Indiana to Florida. Please avoid this company at all costs!!!

7. S

   Sandy L.

   Source: MoveAdvisor · Osage, IA to Yakima, WA

   14 Aug 20222-bedroomPaid $23,000

   Moving.

   They were terrible. 3 years ago I placed a claim for a stolen tv, antique mirror and a sound bar. The movers were drinking. I was never reimbursed for my items. When I called them they threatened me with their lawyers. Please do not use this company.

8. L

   Lotta S.

   Source: MoveAdvisor · Tempe, AZ to Rock Creek, OH

   21 Jul 20212-bedroomPaid $6,000

   Moving from Arizona to ohio

   DO NOT USE THIS COMPANY!!! Nothing but empty promises, flat out lies, added on fees, and lost or damaged items! If you do decide to use them, maybe consider every ounce of insurance you can find! It ended up costing us 3 times the quote, lost an $800 chair along with some other stuff, damaged a bicycle, put a hole in a headboard, and so far, not a penny in insurance money. They don’t even answer the phone! Do not believe the “God bless” Bs! It is just a way to draw you in. They actually held our stuff ransom at the deliver point until we (again) came up with more money!

9. J

   Jonathan C.

   Source: MoveAdvisor · Pensacola, FL to Taunton, MA

   13 Aug 20201-bedroomPaid $2,628

   At first glance, amazing, major issues once the move took place.

   Peapack at first was a great. I loved every customer service rep I spoke to and they were great about getting me answers. However, several things that I understood about the move were not accurate that ruined everything. First of all, I asked the customer service rep said that I would not have any issues with stair fees since the first floor was free. However, apparently a "floor" to PeaPack was 7 stairs. Fine, it costed me an extra $150 dollars for the convenience. Second, I was under the illusion that the same truck that picked up my items would be delivering them. I would not have gone without insurance if I had know they would drop my stuff in a warehouse, and then have another truck pick them up. The chances for damages and missing items increases exponentially. I never specifically asked that I can remember, but I feel like when he explained the process that should have been clearly explained. The actual problem started though when the delivery truck arrived. I was the last stop that day. The rest of the items in the truck were supposedly mine. However, several items did not belong to me. The delivery driver laughed in my face when I asked him if the first "floor" 7 steps were free. He was going to charge me extra for that. At this point I was sick of getting lied to and told them to just put it on the ground because I wasn't giving them any more of my money. The other worked apologized to me and still went out of his way to put my mattress and several items on the porch. The shrink wrap designed to protect my leather couch, the rude driver decided to use a box cutter to cut. In the process, slicing the back of my leather chair. My father and I were stunned that someone whose job is supposedly to move people, would use a box cutter on a leather couch. After all this, I was also missing some key items. My dining room table was missing its main support piece and the leaf extensions. This essentially makes my dining room table useless since it wobbles so much. I was also missing a $30 chair. Keep in mind that these are not little pieces of furniture I was missing. Lastly the boxes I had packed were taped back together and clearly had had the items thrown back in after the box had broken. After the friendly customer service so far I was optimistic still that it would be resolved. I contacted them and they were very apologetic and understanding..However, after a couple weeks, I reached out again. They had said they were still trying to get a hold of the moving company. A couple more weeks and the customer service rep apologized but she had been in a car accident and had been out for a while. A couple more weeks of no response and I reached out to other email addresses I had for the company. I was informed that the person I had been working with was out on maternity leave and decided to take the rest of the year off since it was slow that time of year. Great company. Let's not pass on current customers' problems to someone to take care of while you are out..Again though, the people I spoke to were very polite and apologetic. She said she would get right on it but the moving company was no longer in business and they have this happen each year. Anyway, she told me they couldn't do anything and I had to file a claim, but it might be too late. Convenient. Thankfully it wasn't. I spent some time even trying to get a hold this other group for a claim form. Finally, I was able to submit a claim and mailed it (with a receipt so I would know it arrived). Now I can't get a hold of the claim group nor PeaPack. This company is useless to solve any problems. I don't get why they advertise themselves as the people who attempt to prevent the fraud of moving companies when they literally have no power or now desire to help you if something goes wrong. Bare minimum I am out several hundred dollars not on damages, but purely on not even receiving the items at all. The fact that I lost a whole dining room table because they couldn't get all my items to my new residence, was pathetic. And the fact that this company was useless in solving the issue is even more pathetic. Terrible experience.

10. D

    Dale B.

    Source: MoveAdvisor · Nashville, IL

    30 May 2020Partial movePaid $4,960

    Peapackmovingandstorage.

    Before the move people were friendly and helpfull. They estimated my move at $1960. When the movers showed up and loaded the truck they gave me a bill for $4950. I said no way, it was almost triple the original estimate. Peapack moving will not return my deposit, they said I refused service. I did not refuse service I refused to get cheated. They won't answer or return my calls or emails. I wouldn;t wish this company on my worst enemy.