Professional Moving Solutions

Reviews

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1. M

   M. B.

   Source: MoveAdvisor

   29 Aug 2013Paid $355

   Do NOT waste your time.

   Was quoted $365 for a local move of an estimated 18 miles which I thought was great for a 3 bedroom move. I confirmed the amount thru phone conversation and email. After arriving and taking an inventory, they proceeded to inform me that I would need to pay $1100 because they had to specially pack the stove and sofa, pay $20 per mattress/box spring and I was also charged for 13 rolls of tape @ $8 per roll as well as other miscellaneous packing items. Needless to say, this was ridiculous! I was put in touch with the office manager who told me he would waive some of the packing fees and had the field rep go over the inventory again to eliminate the moving of certain items to see if he could get the quote back to somewhere near what was originally quoted. After the field rep, who was very understanding thru the process gave the office manager the new information, I guess because it was lower than what he expected, refused to honor his word of waiving some of the fees and told me for $513 he could move only 2 mattress and 2 box springs, (keep in mind it's a 3 bed home) and if I wanted the king size bed moved it would be an extra $60.. Needless to say, I told them I'll take my business elsewhere. This is a very shady company that will lure you in with a good price in hopes to kill you with the hidden charges. If you value your money and you want to keep your piece of mind, AVOID using this company at all cost.

2. D

   David W.

   Source: MoveAdvisor

   23 Aug 2013Paid $6,440

   Furniture hostage & Excess Unwarranted Addl Charges.

   In my 74 yrs this move & dealing with this company has been one of the worst experience in my life! I gave them an accurate inventory, which they quoted $2582., which was in same ball park as 2 other bids, for 2 SMALL ROOMS. I pd $515. down & was told to have 2 money orders-50% of balance $1033. pick up & $1033. when delivered. Whil packing I was told price would be higher because Cu Ft is exceeding what TYHEY figuired, plus an addl $900. for wrapping my furniture in plastic, None of these extras were ever explained, plus on delivery they wanted extra to climb steps to second floor. So I gave both noney orders to them. When I arrived in Ohio I called to see why my furniture has not arrived on 7/26 or 27 when I was told I need to wire then an addl $512., which I did to get my furniture & clothes, etc. I called numerous times & always got their answering service and the only time they call me was for more money. Finally after 29 days they sent an e-mail stating I must have an addl $3315. on delivery. You do the math - $6440. for 2 very small rooms!! My goods were received in an old "Frito Lay" trailer. It was cheaply painted with letters bleeding thru. Then they refused to accept the 5th/3rd Bank Money orders which delayed the unpacking for an hour while we argue with the GM in Florida. They was Amscott, which doesn't exist in Ohio or Postal Money Order at 6 PM with everything closed, plus I wasn't going to bend on this issue. Finally they agreed. Now I'm in debt because of their business practice which makes me sick. In comparison, I have friends who moved from 4 BR house in Tampa to Atlanta thousabds less than what I was illegally charged! .

3. E

   E M.

   Source: MoveAdvisor

   19 Aug 2013Paid $800

   Terrible.

   Arrive late even though an inventory is requested before the moving, as soon as they arrive they start doing another one. I have suff already with packing material.. Well they did not care and add their own and add us 220 to the bill for this, by the way the movement was within 5 miles.. Then they ask for the payment before delivering, when asking for total. It was more than quoted. Just because of the extra packing that was not even requested. We had to pay as our household were hold.. And by they way they continue charging..And forgot to mention the arrangements was for 3 men, but usually one was always in side the truck so mainly the work is done by 2 men at the end the service was less time and so far I have not seen the refund.

4. S

   Susan H.

   Source: MoveAdvisor

   11 Aug 2013Paid $5,000

   Lots of damage.

   I am not disputing the charges, but the damage to the furniture. I paid extra to have Professional Moving Solutions pack certain items and paid for the supplies. The Table, Hutch and chairs have scrapped paint and gouges. The beds won't liine up properly to reassemble them correctly. The screws and bolts to reassemble the table and beds were lost. The dining chairs were only covered with black trash bages for protection. A love seat has the arm bent and out of alignment.

5. C

   Cheryl

   Source: MoveAdvisor

   29 Jul 2013Paid $350

   Horrible Experience.

   They SUCK..DO NOT USE THESE PEOPLE.  I cancelled my move and they still have not refunded my deposit and they have had it for 20 days.  They will not respond to emails or phone calls. When you call the sales department will not transfer you over to accounting or even customer service.  You have to leave a message.

6. C

   Chris W.

   Source: MoveAdvisor

   4 Jun 2013Paid $1,200

   Dishonest and don't care.

   I was not advised by the sales rep that there would be a charge for wrapping my beds and furniture. He asked me on the phone if I was good on packing supplies and I said yes because I didn't need boxes or bubble wrap or packing tape or anything that you normally associate with packing supplies. He did not inform me that it was required that furniture and beds be wrapped and that if I didn't do it there would be a charge. If he had, I would have done that. Instead, the movers show up and tell me that I will need to pay $440 more for my items to be wrapped. He told me the movers would have all the necessary padding and tools and everything needed and it was all included in the price he quoted me. Not only did I have to pay this extra $440, but the movers didn't have any tools, so they were borrowing my tools to work on the furniture. The owner called the movers about 3 minutes after my quoted time was up and demanded I pay more money for them to continue working. That was very unprofessional. One of the movers was on his phone the majority of the time. I had to ask the main mover to have the guy get off his phone. Their "customer service" had little to say and did nothing about this terrible experience. They are content to keep your money and don't worry about future business or referrals.

7. G

   Gigi

   Source: MoveAdvisor

   25 Mar 2013Paid $316

   LIARS! and Scammers!!

   Although I am guilty of not checking the reviews for this company what they did to me is dispicible! I was charged for four hours and only got three hours of their time!  They were late and I could smell alcohol on them when they arrived at my house to move me.  The first thing the lead guy (Jose?) did when they got there was do a walk through and then he proceeded to tell me that the washer was $100 and the dryer was $100 dollars extra!  That my couch and love seat HAD to be shrink wrapped and that would be an extra $80 a piece!! I told him I was never told that and that I did not have the money! He spent the next twenty minutes chatting on the phone and came back and said ok I was authorized to waive the fee for the washer and dryer but the sofas MUST be shrink wrapped!  I said listen you can't come in here an hour late and start bullying me into paying fees that I was never told about!! I told him if that's the case you can leave and I will get a refund! He said um we will charge your card $550 for cancelling!! At this point I am in tears!  He gets back on the phone and after another 20 minutes he comes back and says ok we can waive the fee for the furniture but you have to sign a waiver so I did!  They knew they only had 3 hours and purposeley moved as slowly as they could burning up more than half that time loading a washer, dryer, 2 dressers 2 tables and about 40 boxes and I was loading right along with them! I am a 51 year old female and live in an area where I really only know the people I work with because I just moved here from New York.  They slowly got the furniture into my new place didn't hook up the washer or dryer and broke the closet door where those appliances sit.  We then drive 2 blocks to my storage unit to off load the boxes and by this time there is only about 20 minutes left, so the lead guy tells the other guy to off load the boxes (which most were too heavy for me to lift) and stack them against the wall outside the storage unit while he sat on his fat a** in the truck and said to me while I was running boxes into the unit uh I need you to sign this.  I said you're leaving aren't you?  He lied and said yea I just got called by the office (i'ts 20 to 9 now) and they insisted I leave, they are putting me in a bad position!! I said so you are going to leave a 51 year old woman here alone to take all these boxes that I can barely lift into this unit by myself?! You guys are awesome!! he said yes, if I had known he wouldn't have been paid if I didn't sign you better bet your sweet a** I NEVER would have signed that paperwork!! I was there for another 2 hours putting my belongings into that unit and I was terrified being there alone!! I have moved so many times in my life that I have lost count, this is by far the WORST experience I have ever had!  They are lazy, slow, liars and scam artists!! NEVER, NEVER use this company!! I wonder if they would even care if their mothers were treated the way I was by them!! I doubt it because people like this have no morals and no sense of decency! All I can say is KARMA!!  Oh and as a footnote I tried to attach a photo but this site won't let me says its over 2MB when it IS 2MB! :(.

8. J

   Jesse M.

   Source: MoveAdvisor

   2 Feb 2013Paid $663

   Scammers.

   I was put in touch with Professional Moving Solutions through Movers.com.  I was moving approximately one mile to my new home with a two bedroom house.  Jason emailed me a quote of $324.00 (not bad right).  They were the lowest quote so I went with them.  Shame on me for not checking the reviews, it wont happen again.  Several times I was told by Jason to “read the contract.”  Interpretation….bend over cause this is going to hurt.  So the movers arrive late.  The foreman demands that I quickly sign several forms before they will even get started.  Come to find out if the customer doesn’t sign these forms the workers don’t get paid.  After being pressured to sign the forms I get the actual price of the move after I get hammered with all the packing material that I had to buy.  Seriously I had to buy their material before that would load my stuff.  ($662.85 was my total charges).  Double the original quote. Once they load all of your stuff with their expert packing job…that last part was a joke, they hold your stuff hostage refusing to unload it at the new destination until they receive their payment in full.  I go get a cashiers check for $573.85 and pay them so they will get back to work.    So I figured sense I just purchased $160.00 in packing material and the EXPERT PACKERS carefully wrapped my furniture my stuff would not get broke right? WRONG!  The damaged the floor of my old house and the door frames.  They damaged my dresser, night stand, and the walls to my new house.  I leave to go back to the old house to get another load (that they didn’t take).  While I’m gone the movers hustle my wife to sign the contract before I can even inspect the furniture for damages.  They are gone when I return home to find the damages.   So I file a claim for reimbursement in October.  You are instructed not to call because it will delay your claim.  Three months go by….nothing.  I email them ….nothing.  I call…refuse to call me back ..again nothing.  My wife contacts the Better Business Bureau.  Now we get a call that they had lost my claim but suddenly found it and are feverishly working to let me know what they are going to do.  Well now it’s February and I still have not got an email, letter or the common courtesy of a reach around.   If you are considering them DON’T.          .

9. R

   Robert J.

   Source: MoveAdvisor

   13 Nov 2012Paid $560

   Would not return deposit.

   I had agreed for them to pick up a car in Michigan and deliver it to Florida.  The deal on the car fell apart and they refused to return my $200 deposit.  Yes, I did sign a contract, BUT THEY NEVER DID A THING.  A reputable company would have understood and returned the deposit for hopes of future business, but not them.  DO NOT USE THEM.  There are MANY car haulers out there who emphasis not to pay a dime up front, and now I understand why.  Find a reputable company that does not require a deposit and you will have a much better experience than dealing with these money [EDIT] hounds.

10. N

    Nancy

    Source: MoveAdvisor

    26 Sep 2012Paid $850

    Dishonest.

    These people will tell you anything in order to get you to sign and pick them.  Erik, the salesman I worked with, specifically told me that there would be NO EXTRA CHARGE for protecting all my wood furniture and my bed, we had a lengthy conversation only regarding this issue.  That is the only way that I would have signed.  Guess what?!  The day of the move, before touching anything I was made to sign almost $300 extras only for packaging!!  I was furious,  I call Erik, and he flat out tells me that he NEVER promised anything!!  Well, I am a businessperson and have been for 30 years, I understand deals and I carefully picked them after my due diligence.  These people are all liars, Jose, the moving manager lied to me all day long as well.  He said that his main boss authorized him to give me a 20% discount on the packaging material, all so I would agree to go on with the move.  At the end of the day, Jose also "forgot" the discount.. So they really stuck it to me.  THESE PEOPLE ARE BAD NEWS!!  A $350 move turned into $850.  Do not trust them.  .