Relo Van Lines

Reviews

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1. A

   Angelique C.

   Source: MoveAdvisor

   2 May 2017Paid $5,000

   Everything destroyed.

   Total neglect and disrespect. That is the only way I can describe the catastrophe that happened to our possessions with this company. They stacked everything on top of the ATV smashing the plastic and suspension. The boxes were all smashed to include the content. They wanted paid through PayPal under the name express van lines then didn't pay the drivers who wouldn't give us our stuff until they received payment from Alex, the guy we dealt with. We had to call PayPal and the credit card company to get our money back then pay the movers in cash to get our stuff. This is completely unacceptable.

2. M

   Mary W.

   Source: MoveAdvisor

   11 Oct 2016Paid $2,200

   Shabby service.

   We contracted a mover for a moving from Pennsylvania to Florida. Evidently they contracted out to Relo Van Lines. Our furniture was delivered on December 19, 2015. With the exception of one piece of furniture there was damage ranging from minmal to extreme. Everything I packed carefully and boxed myself, was delivered in perfect condition which again points to the total disrespect of their customers and their furniture. In the presence of the movers photographs were taken and a claim was filed. I did not take additional insurance because of the cost. We are senior citizens and must watch what we spend. Relo Van Lines Claims Department in Margate, Fl approved $127.50 (.60 cents per pound). I asked for a reconsideration and on March 11, 2016 we received a letter stating not further allowance will be made, to complete the forms and return them and a check would be issued. To date, October 11, 2016, nothing has been received. Multiple e-mails with the company advised the claim rep would be contacted, the check is on the way and the best - the girl in the office is on maternity leave. This is totally unacceptable to me and I feel I have been taken advantage of as a senior citizen. RUN AS FAST AS YOU CAN before contracting with Relo Van Lines.

3. J

   Jeff

   Source: MoveAdvisor

   28 Mar 2016Paid $7,200

   Run Away!

   No actual movers work for Relo. Subcontracting to independent movers (i.e. people too unreliable to work for a real moving company) means Relo does not exercise control over your moving experience. Clown sent to us was 3 days late, needed to borrow money to pay crew, stole beer from my fridge, drank on duty, failed to get all goods on van, and smoked weed in our driveway at new place. Bad people.

4. N

   Norma U.

   Source: MoveAdvisor

   25 Mar 2016Paid $3,400

   S & b Moving Service, Llc.

   Movers were not professional -- one had never moved anything before. I was not notified when they were coming. After making 4-5 phone calls to my service rep, with no return calls, I got another person to tell me the movers would be there in 14 hours. The movers were slow and sloppy and did not wrap furniture appropriately. My biggest complaint is on the delivery. I was told by Relo that they would put items where you wanted. They were so rough with my doors, walls and furniture that I was glad to see them leave. In unpacking, I discovered that I was missing one box and a stand-up fan. I called one of the men that delivered and told him. Since there was only one other person that they had loaded before me, he called that person and was told they had the box and fan. The trucker told me he would pick them up and deliver them to me in 4-5 days. That time went by and I started calling him again, with him not answering and not returning my calls. After going through my phone bill to find the number of the trucker's boss, which was S & B Moving Service, LLC, Phoenix. He called his trucker and called me back and said he would pick up and deliver my items. OJ was his name, who I believe owned the company. He brought my fan and said they couldn't find the box. (This was 12 days after I called the first time and was told they found my items.) Just wanted you to know you can't trust these movers.

5. C

   Carol

   Source: MoveAdvisor

   13 Feb 2016Paid $5,000

   Never Use.

   I am a very dissatisfied customer of Allstate Van Lines, Relo Van Lines, Relocation operation. I blame this company even though they claim no responsibility for any of the actions incurred during my move. I still hold Allstate Van Lines Relocation, Relo Van Lines, accountable for they are the ones that contract out the ones that come out to move you. At no time does their website or do they let you know that you will contracted out to another carrier who you have no control over. I was asked several times if an 18 wheeler would be able to pull up in front of the house. I reassured them every time that there had been other moving lines on the street. When so called movers showed up at 4:00 pm on a Sunday in Budget rent a truck I was in shock. I had no time to have any other arrangements made. There were 3 young men that were very tired but proceeded anyway. They didn't seem to have a clue what they were doing. One was so tired that the head to him to go lay down in the truck. All they had were a few boxes with them, no packing materiel therefore things were just put in the boxes not protected. I have included pictures to show exactly how they looked. They went and got some more boxes and a roll of brown paper which they ripped pieces off to wrap glassware, plates collectible figurines. I've been through enough moves that I know this is not how to pack things. They also had US postal boxes that they used for packing. I am going to ask the postal office if this is a common practice for moving companies to do. They will have your companies name as a reference being you hired the movers. The pictures are there to document all of this. Since when do you wrap good wooden furniture in plastic wrap and not expect any damage? Never have I ever seen this done. If I had been moving down the block maybe this is acceptable but not cross country. I should be reimbursed for packing materials that weren't used. There were no dish packs and definitely not thirty. There were no mattress boxes as you see per photo. I was charged for 4. There were no wardrobe boxes as you see clothes were just placed in a box I was charged for 2. I took pictures of every single box that I had and did not have half of the boxes that I was charged for. In all the moves that I have been through never have I had damage beyond belief. This company is despicable and I would never ever go through them again. I would definitely never recommend then to anyone else. They are horrible.

6. L

   Lorraine S.

   Source: MoveAdvisor

   30 Sep 2015Paid $3,900

   Poor service, bad workers.

   I moved from MN to NC and had the moving company pack/wrap all my furniture.  The inventory list I signed had been altered showing many items “D” Damaged, or “B” Broken, which were not shown originally (the driver had made changes, then put his hand over the document and told me to sign the bottom).   We watched him pack the bed (Kingsdown with low-profile foundation) yet when it got to NC, the foundation was broken in half, like a Taco!!  My antiques were in perfect shape when they wrapped them, but now have lots of damage.  A few of the plastic bins I used had been broken and my items fell onto a dirty area then shoved back in.  The driver was untruthful.  The owner of the company was yelling at me on the phone when discussing scheduling.  Never use these people.

7. G

   Greg C.

   Source: MoveAdvisor

   20 May 2015Paid $3,705

   ThievesThis POS company stole equipment and damaged other items. I had.

   This POS company stole equipment and damaged other items. I had to contact BBB. This POS company said they would settle, that was last Nov. 2014. I'm talking less than 200.00 and they will not return calls and have not paid me.POS COMPANY!! They switch extension numbers of their personnel so when a person calls they know nothing. This compnay does not return phone calls, so if you get through don't hang up.

8. S

   Sue

   Source: MoveAdvisor

   22 Apr 2015Paid $4,872

   Move.

   This was the worst move I have ever experienced. The pick up was promised at 8:00 in the morning and they never showed up until 11:00 at night. Any later and I would have had to pay another month of rent! When my belongings arrived, it looked as if everything had been in a tumbler and then thrown from the third story. I could not keep up with the photos and therefore my claim was denied. If you use these people, be sure to photograph or video everything! The estimate was half what the final cost was. Everytime I was contacted with a delivery date, the cost went up! I am glad this ordeal is finally over.

9. E

   Ejb

   Source: MoveAdvisor

   18 Nov 2014Paid $15,000

   Relo Van Lines.

   The worst moving company I have ever dealt within 18 moves. Lazy, late, damaged items, no insurance coverage or willingness to reimburse damages, smokers, drug addicts. Didn't estimate load or anything correctly. I had to rent and drive a U-Haul truck to get the rest of my stuff to the new home, which is what I was trying to avoid. Awful, horrible experience. It was over 4 months ago and I still haven't been reimbursed for anything. Do not use this company or any of its affiliates!

10. S

    Stef

    Source: MoveAdvisor

    11 Nov 2014Paid $3,500

    Flghting for claims.

    I moved across the country back in July 2013. I had a damage claim that was *surprisingly* approved in March 2014 (that's another terrible issue ENTIRELY!). HOWEVER, I have still not received my claim settlement check from the "agent" and it has been well over 7 months. I have called the claims department every 2 weeks for ther last 5 months. I refuse to give in, but this is the absolute WORST moving experience I have ever had.