Relocation Nation Moving and Storage LLC

Reviews

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1. P

   Perry F.

   Source: MoveAdvisor · Cedar Rapids, IA to Rincon, GA

   30 Jun 20234-bedroomPaid $8,000

   Bait and Switch

   We were told by the salesman that we would receive our belongings in 3 to 5 days. It was actually 24 days before we received them. Also, a “quality control” person called and went again through our inventory one week before moving and claimed we had double the cubic volume and the price would be double their original quote. All this after we paid half down and had no other options. I challenged that and we wound up with about $1,000 extra costs. Many things arrived scratched or broken. The lead person was fine but the extra workers took little care and scratched and scraped walls. Although their price was cheaper it was not worth it.

2. C

   Claire T.

   Source: MoveAdvisor · Warrensburg, NY to Murrells Inlet, SC

   5 May 20232-bedroomPaid $5,700

   Scammers

   Do not hire this company. They are scammers. I hired this company to move me. They quoted me a price of $2,990. A few days before my move They jacked up the price to $5,700. I Paid a deposit back in November of $1197.43. I was told I could get a refund at anytime. Well guess what the scammers won't refund my money. Do not hire this company. We should all get together and sue this company. I have hired an attorney and I've been in touch with the Better Business Bureau.

3. J

   Jeannine S.

   Source: MoveAdvisor · Hewlett, NY to Tampa, FL

   27 Apr 2023Partial movePaid $1,958

   Horrible Company

   DO NOT USE!!!On March 16 I contacted Relocation Nation and gave them the items that I needed moved from NY to Tampa FL, I was quoted $1958.56 dollars and was required to pay an 825.00 dollars deposit to secure the move. I gave them my debit number and somehow, they created a FAKE Navy Federal Credit Union Check and got the deposit that way, not through my debit card. The move date was going to be 4/12 or 4/13. I originally told the company Items, 17 Pieces Items 1 ARMOIRE, LARGE 1 ART WORK LARGE 5 BOX, MED. PBO Qty Items 6 CHAIR, DINING 1 DINING TABLE Qty Items 2 TABLE, COFFEE 1 WINE RACK, SMALL However, on the day of the move I realized I had LESS items than originally stated. I had everything except it was only 2 boxes (not 5) and 1 coffee table (not 2) When the movers came, the FIRST words out of his mouth were "Oh no this is not a minimal move like they told me." I need to call my boss- The next thing I know they want another $1,000 dollars from me, FOR A SMALLER MOVE THAN ORIGIANALLY QUOTED!!! I said this was BS and the driver got in his truck and left. I contacted Relocation Nation and was told by the women on the phone that my case was closed, and that accounting will get back to me regarding $825.00 dollar deposit back. I was told the accounting department only communicates through email and I could not speak to anyone directly. I have called the man named Anthony who quoted me, his number is no longer in service. I have reached out and left messages for a man named Scott, who called me twice to confirm the move and the items. I have emailed and called customer service 3 times. NO ONE GETS BACK TO ME, AND THEY HAVE NOT REFUNDED MY 825 DOLLARS - DO NOT USE THIS COMPANY!!!!!!

4. P

   Pr V.

   Source: MoveAdvisor · Bothell, WA to Prosper, TX

   22 Apr 2023Partial movePaid $2,348

   Fake Promises

   I was shopping for moving services and I spoke with the salesperson Theodore on Jan 30th who offered me ~$2300 after the same day booking discount. He said I can cancel this booking(I paid 50% advance) anytime since my tentative move is on May and he will also do a price match if I find someone else who quotes cheaper than this. I trusted him and put my credit card on file and I signed the documents which had a 48 hour refund policy which I didn't notice. I tried to cancel this move on April and I was told that Sales agent left the company and they cannot refund the money I paid. Whatever promises they made over phone is not honored. This is such a malpractice to give Customers wrong promises over phone and take the money.

5. J

   Jonathan B.

   Source: MoveAdvisor · Watertown, NY to Las Vegas, NV

   17 Apr 20234-bedroomPaid $7,200

   Terrible Moving Company

   Are you interested in lies, deceit, miscommunication, missing & damaged furniture? If so, this is the company for you! Anthony was my moving specialist. He claimed to be high up in the company and provided so much misinformation, it was too late to do anything when our furniture was already loaded on the truck. We were assessed an additional $1000 on pickup when our items fit in the truck. We were told that as long as they fit, our quote was solid and we wouldn’t pay any additional. This was on a supposed recorded line mind you. I was promised a credit of $300 that would go back to my credit card for misquoting the storage cost. Any time I ask about it over the phone or via email, it’s ignored. When it was delivered with less than 24 hours notice at our destination, we have missing items and a good majority of our items were broken. All of our bedroom furniture was less than 6 months old and our paperwork shows “No Damage”. Well now, our items look years old. It was a disappointing experience and I would hope no one ever has to go through what we did.

6. K

   Kasra P.

   Source: MoveAdvisor · Evansville, IN to Austin, TX

   19 Mar 20233-bedroomPaid $3,800

   BEWARE!! THEY ARE SCAMMERS!!

   BEWARE! THESE PEOPLE ARE SCAMMERS! Called and spoke to a representative from this company named Shawn Williams and received a quote for moving. Stated I needed to sign and pay deposit to hold price. Was told there was a 48 hour cancellation policy. Signed and paid $1700 deposit but tried to cancel 5 MINUTES later. Their cancelation policy states that they have a 48 hour cancelation policy, but where they scam you is the sentence that states that if they assign a moving company within that 48 hours it is considered "services rendered" and you lose on deposit if you try and cancel. When I tried to cancel 5 MINUTES after paying deposit they said that they had already assigned my move to a mover and therefore I was unable to get my money back. How TF you assign a carrier in 5 minutes? When I asked for proof of this assignment (because they did not notify me that the move had been assigned) they gave me a company name and customer service number. I called this number and they did not have any information on me or my move. When I called back to customer service at Relocation Nation, they said "they had a signature and everything" of the assignment to this company but would not email me proof of said signature/assignment. I am now out $1700 and they have no remorse for what they are doing to people.

7. S

   Sharon J.

   Source: MoveAdvisor · Fredericksburg, VA to San Antonio, TX

   16 Mar 2023Partial movePaid $640

   Reimbursement of Down Payment Declined

   Buyer Beware. If you cancel after 48 hours, this company does not reimburse your down payment even though a bill of lading was not signed, you have a floating date until confirmed and the service is 3-4 months out. So they got $640 to do nothing other than make a reservation. I looked at the reviews after the fact (mistake) and they had 52 complaints in a short period of time. I did not want to use a company with a bad reputation. I could understand no reimbursement if I cancelled 15-30 days before the service date because of planning, but 3 months and no providers assigned is just a way for this business to take your money. Hence all the complaints. Use a reliable and reputable moving company.

8. M

   Monique G.

   Source: MoveAdvisor · Norco, CA to Claremore, OK

   16 Mar 20233-bedroomPaid $12,000

   False price

   Do not use this company. They quoted me 2 prices. Then the movers say it’s another 8 grand. I now have no choice but to use them. I brought into there sales pitch. They are very good at selling a low price, but now the movers are giving me another price.

9. G

   Golan S.

   Source: MoveAdvisor · Escondido, CA to Saint Louis, MO

   11 Mar 20233-bedroomPaid $3,875

   Borderline scammers

   For your own peace of mind, DONT USE THIS COMPANY I wish I had read some of the reviews here before I paid them anything. THEY ARE JUST A THIN LINE AWAY FROM BEING SCAMMERS Somebody should really do something about them. Never experienced such bad customer service,we've had problems every step of the way, from pick up to delivery. They forgot part of the bedframe and aren't taking responsibility. OLIVIA was really rude and hung up on me after I asked if they will pick up what they forgot, and then Threatened me when i called back that they won't drop off our belongings

10. Z

    Zhana B.

    Source: MoveAdvisor · Las Vegas, NV to Houston, TX

    8 Mar 20232-bedroomPaid $2,050

    PLEASE DO NOT USE THIS COMPANY

    Unfortunately, I decided to go with this company to move across country from Las Vegas to Houston. During the scheduling and collection of my initial deposit, I was completely lied to by Brandon Johnson. I was not informed that the company was a broker for other moving companies. Through the process I was assigned two different companies who did not abide by the terms and conditions of my initial contract with Relocation Nation. First, Brandon based my quote off of the wrong square footage even after I provided the inventory list of my item. Because of that the first company sent to me requested an additional payment of $1000 when they arrived for pick up (after arriving 4 hours after the scheduled time). The first company was Familiar Movers out of Las Vegas. When I tried to call Relocation Nation and Brandon to tell them what was going on I received NO ANSWERED. After being bullied by the first company, they left without picking up my items. When I got ahold of Relocation Nation the next day, Brandon did not want to talk and I sent around the company to get rescheduled through the second company, Alpha Moving Services LLC. This company also sent someone who was 3-4 hours late. Once my items got back to their warehouse I was told that it could take 30 BUSINESS DAYS to deliver my items, even though I requested an immediate delivery. This company stated that I should've selected "Expedited Shipping" at the time of pick up and it would have cost an additional $3000. They continued to say hat they did not know when my items would be delivered because they did not have a driver or a crew. I told them I was willing to forfeit all the money I had paid (deposit to Relocation Nation and the pick up fee) to travel back and pick up my items to drive them across country myself. Miraculously, I received a call from them over the weekend saying my items would depart the next day to be delivered within 3-5 days. I STILL DO NOT HAVE MY ITEMS!