Schumacher Cargo Logistics

Reviews

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1. J

   Jan A.

   Source: MoveAdvisor · San Antonio, TX to Hamburg

   21 May 20221-bedroomPaid $3,700

   Company uses Scam Tactics

   Moved Household (24 boxes) from Texas to Central Europe. Was quoted $2100 two weeks before move. Actually had 5 movers I was trying to deceive on and spoke with Agents from Schumacher on the phone and they made every promise for delivery time, quality, service and so on. After settling and confirming them, three days before the scheduled move I was contacted and told that the price would be $3700 an additional $1600, it was too late to schedule another mover or cancel. The same move from Germany to Texas with actually more boxes and weight costed me $1400 five years before. BEWARE the company uses scamming tactics and changes prices to your disadvantage, only hassles and problems!!!

2. P

   Paul E.

   Source: MoveAdvisor · Oatley, NSW to Seattle, WA

   8 Apr 20224+ bedroomPaid $60,000

   absolutely a horrendous experience

   This was a move from Australia to the USA and the Australian company used Schumacher for the US delivery segment. The biggest concern we’ve had is that Schumacher added many charges without consent or explanation (when asked, they refused to respond) and then withheld our final container until we paid their bogus charges. Highly unethical and fraudulent in our view. I would reinforce what others have stated - this is a highly unprofessional company that engages in very questionable practices. In over a dozen moves (including 4 international ones), I must say that this company has been the worst with misrepresentation and manipulation. Avoid them if at all possible.

3. A

   Andres U.

   Source: MoveAdvisor · San Francisco, CA to Barcelona

   6 Feb 20222-bedroomPaid $5,000

   Avoid at all means

   My experience with Schumacher Cargo is pretty much the same as expressed by most of reviewers here. Have nothing new to add besides re-emphasising that this company must be avoided at all means. I was underquoted by 25%, they trick you into giving accurate quote once your stuff is in their possession at warehouse. 10% of our cargo were lost or stolen and didn't make it to the final destination. As later learned from their release agent in Europe approximately 7 out of 10 Schumacher Cargo clients experience cargo loss or damage and overall working with these people is a total shit show.

4. R

   Rebecca R.

   Source: MoveAdvisor · Phoenix, AZ

   25 Jan 20223-bedroomPaid $23,500

   Absolute worst company on the market

   You are better off financially starting from scratch as opposed to using this shipping company. They will give you a decent (but pricy) quote, tell you all your items will fit in a specific container (the movers will say so, too), then everything seems great until your items arrive in California where all of a sudden the chaos begins. You will not hear anything from the company for quite some time until they need money- no status updates, nothing. Out of nowhere you will get a storage fee for thousands of dollars, and the second you pay it, magically a container is available for Shipment and that all of your items suddenly will not fit in the container and that they need to put it in an even BIGGER container for an extra 1,000 dollars. Once you pay that, a random person, (probably the 5th person you've had contact with), will give you an ETA and tell you your stuff has been loaded and it's on its way. WELL guess what, its not. Then someone else will contact you asking if you sent your car title that you sent to them three months ago (and was told they received), followed by a third storage fee and a new 50-day delay ETA even though you were just told everything was already shipped and sent off. Then, again, you will be bombarded with three new contacts asking the same questions about your missing car title that they misplaced, followed by them NEVER answering your questions. Your high quote and payment of 15,000 becomes 16,600, then 19,000, then 21,000, and then 23,000. And every time they contact you they want more and more money. They are the absolute most disgusting moving company on the planet, and are trying to monopolise everything by telling you how cheap it will be originally but absolutely never making any attempts to help families relocate. If you need to move anywhere, start over or find another company because this company is absolute garbage. The disorganisation is unbelievable. Oh, and pack your own stuff in LARGE boxes because they charge per box but won't tell you that- the movers tell you that last minute after you were told by some slimy sales executive not to pack anymore because the movers will do it. Waste of an unbelievable amount of money, money that we needed for our family and babies. The company preys on families and it is disgusting.

5. V

   Victoria B.

   Source: MoveAdvisor · Los Angeles, CA to Melbourne, VIC

   4 Jan 2022Partial movePaid $3,400

   Terrible Service, Don't Do It

   I had previously read a good review of Schumarcher and when I spoke to the agent Mark Neville he seemed really nice and helpful. Alas, it has been six months since I shipped my stuff (20 boxes only) and it should have taken three. The invoice is over double what I was actually quoted for the same amount of stuff, additional charges that were not my fault and now it's been impossible to actually get a hold of them to resolve! Don't add this stress to your list when you're already dealing with a stressful international move.

6. M

   Maria G.

   Source: MoveAdvisor · Gardena, CA to Valencia

   13 Oct 2021Partial movePaid $18,900

   Complaint/queja

   The worst experience ever. Case never resolved. See attached link. https://sanjose.app.bbb.org/complaint/view/880852/c/y6ac8n SPARBER group envió el correo diciendo que ellos no habían recibido todo el embarque.

7. M

   Marcin N.

   Source: MoveAdvisor · Sayre, OK to Zielona Gora

   8 Oct 2021Paid $2,000

   Stole my white wall tires during transportation

   scumbags and thieves,stole my white wall tires from the car which they transported for me,and gave some different.Disgusting

8. J

   Jack L.

   Source: MoveAdvisor · Melbourne, VIC

   24 Aug 20213-bedroomPaid $3,500

   This company is S.H.A.D.Y. - avoid at all costs

   What a horrific experience. Held our shipment hostage until we coughed up $2000 of added 'fees' that mysteriously weren't part of the agreement. Absolutely incompetent and shady. I'm astonished they are in business at all.

9. T

   Taddeo G.

   Source: MoveAdvisor · Gardena, CA

   31 May 2021Paid $2,900

   Bait and Switch Company. STAY AWAY!

   This company is the classic case of bait and switch. They tell you what you want to hear to earn your business and then hold your stuff hostage. I was told my car would take 8 weeks to ship from US to Europe. I was advised that if there was a port congestion to allow a 9th and potential 10th week for a buffer. Okay cool! WRONG! They sat on my car for 11 weeks at origin waiting to consolidate it and as I'm writing this review, my car still has not shipped as of today. When I called for a refund and to cancel, the passive aggressive service rep named Christian had the nerve to tell me that I would need to pay their cancellation fee and never even said sorry or apologized in any way. Use my experience as a warning. Don't take the bait. Leave it for other oblivious fish.

10. M

    Moved L.

    Source: MoveAdvisor

    6 May 20212-bedroomPaid $11,000

    Horrible Customer Service

    Avoid these people at all costs. I moved from the US to Germany, and had a horrible and expensive experience. The only time they were responsive is at the beginning, when pestering me to sign a contract for > $10K. I chose to go with them on the advice of some friends who used them a few years ago. What a difference a few years makes. I paid for a full service move, "including all agent's fees". I was still charged by their german partner, ITO, who are so clueless that they don't even know what form to ask for for customs. In order to get my stuff, I had to pay additional agent fees for customs clearance. These people will take your money, and never respond to you. You have to know what to ask for, and when to push for it. They will give you nothing, and their international partners are incompetent. They will cause you a great deal of stress at a very high price. They are terrible.