Skinny Wimp Moving

Reviews

Dated rows only. Movers cannot pay to add, alter, or remove a review here. Licensed rows carry a small source label. Reader reviews are read by a person before they go live. How we handle reviews.

1. J

   Jm W.

   Source: MoveAdvisor · Atlanta, GA

   30 Jan 20181-bedroomPaid $350

   Book at your own risk.

   I booked a time with these movers after finding a Groupon. I had a very small one bedroom apartment's worth of furniture to mover just a couple of blocks down the street; a move that, at best, should take no longer than 2 hours. On moving day, the movers showed up 2 hours late. I was called 30 minutes before the scheduled arrival time to confirm the movers were headed my way, but they did not arrive for 2.5 hours later (2 hours after my scheduled time was to begin). No one told me they would be late and no one could be reached at the general office until 1 hour after the movers were supposed to arrive. I was left for an hour thinking I possibly booked a service that was a scam and no drivers were coming, though this did not turn out to be the case. I eventually reached the office manager who told me that sometimes these things just happen and nothing can be done to remedy the situation. If considering these movers, please just keep in mine, this service was not worth the cost. Partially because the movers were late; partially because when I called the office to address my complaint on this, I received little concern; also partially because I booked this service seeing it cost the same rate as or slightly more expensive than other moving services (I booked it thinking I would be getting better movers). Instead I received sub-par customer service and late movers.

2. L

   Lewis

   Source: MoveAdvisor · Simi Valley, CA

   28 Apr 20174-bedroomPaid $1,200

   Skinny Wimp is The Worst! Please Read This Before You Hire Them.

   I hired Skinny Wimp to help me move into a new home in Ventura County, CA. I paid for one truck and a crew of three workers. They were supposed to show up at 1000 am on a Saturday. They were not able to show up on time because their truck broke down. When I spoke with their office, they could not tell me with any certainty when someone would show up. Over the next couple hours, I sat around waiting for them. By 130 pm, I was fed up and demanded to know when they would arrive. I was given a guarantee that they would be at my home at 230 pm. They did not make it. They finally showed up at 300 pm, fIVE hours later than they were supposed to be there. Because they showed up so late in the day, we were not able to complete the move. They had to come back the next day, which was a Sunday and happened to be my daughter’s 16th birthday. I expected them to show up first thing on Sunday so that we could complete the move and I could spend time celebrating my daughter’s birthday. This did not happen. Once again, I sat around waiting for hours until they finally showed up around 245 pm. Even though I had paid for a crew of three, only two guys showed up. Needless to say, I was very frustrated and angry about this experience. I was told by the office on Sunday that the manager would call me first thing on Monday to address my concerns. I waited all day on Monday and never got a call. So, I called the office again on Tuesday and spoke with a supervisor. He was cooperative and apologized, but when I demanded to speak with his boss, I was told that he was out of the state and too busy to speak with me. The supervisor asked what they could do to make me happy. I told them that I felt I deserved a discount for the way I had been treated. They offered me a measly $50, after I had paid them about $1,200, for which I received terrible service. I will NEVER, EVER USE SKINNNY WIMP AGAIN. The management at this company is horrible. They could care less about customers. The guys who actually came out and helped me move were great. I was going to list their names here to give them credit but I do not want their names to be mistakenly associated with the terrible work done by management. The movers were friendly and did a great job. I would hire them again in a second. But, as I said, I will never use Skinny Wimp ever again and I cannot recommend them to anyone who is thinking of moving and needs to hire a mover. BECAUSE OF THEIR POOR CUSTOMER SERVICE, I SPENT A TOTAL OF 10 HOURS SITTING AROUND WAITING TO MOVE, AND WORST OF ALL, I MISSED BY DAUGHTER’S 16TH BIRTHDAY PARTY.

3. M

   Matt G.

   Source: MoveAdvisor · Ventura, CA

   26 Apr 20172-bedroomPaid $450

   Terrible customer service.

   We needed flexibility in re-scheduling our move and called every two weeks to secure our deposit. The last time, there was no confirmation call and the movers showed up. We were billed the full amount of the move. I called to reschedule and they wanted TO CHARGE AN ADDITIONAL DEPOSIT. I was put on hold before the 24 hour period ended, then told that this was the policy after keeping me on hold past the time where the deposit would be scheduled. Really frustrating and aggravating. I was made to feel like I had done something wrong. I was giving them the benefit of the doubt after hearing bad things about their timelines and care. Neve make that mistake again. I think Yelp has paid reviews. No one could be happy with this place.

4. K

   Katie A.

   Source: MoveAdvisor

   2 Feb 2017Paid $400

   Caused $15,000-$20,000 Damage to Home!! Refused to Give Insurance Info.

   Found a cheap groupon for moving services & bought. The movers showed up 5 hours late (at 5PM!) and started moving. I was moving everything into storage unit for a couple weeks. Apparently Cameron (the owner) did not turn off water to washer. While detaching the washer, they flooded the entire house. All of the floors in the home are ruined and my furniture and belongings soaked! Cameron told me to go to Home Depot and buy a blower to dry the floors! I asked him several times for his insurance information, as we needed to get someone professional help for the water damage. He would not give me the information. The wood flooring started to buckle and bubble by next morning. The carpet in the bedrooms were soaked as well. We spent 2.5 hours trying to clean up the water! And, of course the storage unit was now closed. They had to hold my belongings in the truck overnight & delivered to the storage facility in the morning. After delivering my belongings to the storage unit, Cameron (the owner) had the audacity to tell me that I owed him an extra $125 for the hour that they had to come back in the am and deliver my belongings!! I told him that I should not have to pay anything because we spent 2.5 hours trying to minimize the damage from the flood that he caused. Cameron continued to call and text me at least 20 times for my credit card information. He refused to provide any insurance information until I paid the $125. So, I paid it! HE STILL HAS NOT GIVEN ME HIS INSURANCE INFORMATION!! We are talking $15,000-$20,000 damage to home! DO NOT USE THIS COMPANY!!

5. D

   Dave

   Source: MoveAdvisor

   10 Dec 2015Paid $875

   Buyer Beware - Out of State Company!

   This is a California company with no physical locations in Florida. Jackson and Vashaud showed up late and unprepared. I caught them numerous times standing around on their cell phones down by their truck. They did not bring the necessary equipment and claimed they had no record of the request. The broke my 60" plasma TV by dropping it. Neither mover would take responsibility for dropping it and said that it must have shifted in the truck which was a lie. Taylor Shade the area manager came to my house after I demanded they stop the move before anything else was damaged. When Taylor arrived, he took one look at the TV and said, "Yeah, they obviously dropped it." They also scratched numerous pieces of furniture because of not properly wrapping them in blankets prior to moving. They took ten hours to move a one bedroom apartment from Harbour Island to Channelside. This simple move should have taken three hours at most if the movers had come prepared and worked the whole time. When Taylor Shade the manager saw the total amount moved he said, "How did this move take ten hours?" Lance T Clauson the owner of the company refused to compensate me for any of the damage and lied in his response to my complaint filed with the Better Business Bureau. This is obviously not a company operating in good faith and certainly not a company I would trust.